KCOM Reviews
The data of this company have been checked for accuracy and verified. It is safe to visit its official website. We are convinced that online transparency and security encourage all companies to verify themselves with us, so they know where one can shop trustworthily and safely. Read more
Reviews (23)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
New customer fibre connection
As a new customer around here, I recently ordered a fibre connection from KCOM. I was really impressed with how fast they got in touch to sort out the activation, showing they were right on the ball. It was great that they knew my place didn't have fibre yet, proving they pay attention and know their stuff. On activation day, two engineers turned up right on time - one in the morning to get the fibre to the house, and another in the afternoon to finish up inside. Everything went really smoothly, thanks to the great communication within the company. All in all, I was really impressed with the efficient and knowledgeable service from KCOM.
Fiber internet installation
I just wanted to say a big thank you to Adam, Brandon, and Dean for doing such a great job installing my fiber internet. They were really professional and knew exactly what they were doing. They showed up on time, kept me in the loop about everything, and got the job done quickly. The quality of their work was top-notch, and I'm really happy with how smoothly everything went. My internet has been working perfectly since they set it up, and I couldn't be more pleased. Overall, I'm really impressed and grateful for the fantastic service they provided.
Broadband purchase
I recently got broadband services and I must say, I was really impressed with how easy and clear everything was. The guy who helped me out, Tony, was brilliant and very professional. He managed to explain everything in a way that even someone like me, who's a bit older, could easily follow along. I was quite surprised at how fast everything got sorted, and now I can't wait for the engineer to come and get my broadband set up in my home.
Broadband installation
I arranged to have broadband installed on the company's website and found the online process really simple and easy to use. When the installation day came, the technicians turned up on time at 8am as promised. They were friendly and asked me where I wanted everything set up before they began. The installation went smoothly and they finished the job in just a few hours. I was really happy with the service I received.
Broadband service transfer experience
It's a bit of a shortcoming in the service to just assume that everyone knows all about technology and technical jargon. Using clearer explanations and simpler language could really help out those who might not be as up to date with all the latest tech stuff. It can make a real difference during the switch over if we just ask about things like the phone brand or the ONT box. It might also be a good idea to include a YouTube video to show how things are done visually, which could benefit customers who aren't as tech-savvy.
My internet service
I love my internet service, it's really fast and I never have any issues with it. The staff are friendly and always willing to help. I've been using it for ages and have never encountered any problems.
Randomly contacted, guided through process, part arrived next day, fitted on specified day with no problems
Oh my gosh, I was just doing my thing when out of the blue this random contact got in touch with me. The person on the other end was really helpful and made everything seem like a piece of cake. The part arrived the very next day, and I was amazed at how quickly it got to me. It was put in place on the exact day I needed it, and everything went without a hitch. I was so relieved that everything turned out just right!
Broadband service package
I signed up for a broadband service package recently and gotta say, the sales representative who helped me out was really polite and knew their stuff. They took the time to walk me through all the details of the package and made sure I was clued up before I made a decision. The service itself was top-notch, and I'm grateful for the professionalism shown by the sales rep, Mike.
Full-fibre internet connection upgrade
I just got my internet upgraded to full-fibre after having a few problems with previous attempts. So today, these two blokes called Dan and Derek came to install the service. I was really impressed with how professional and efficient they were in making sure everything was set up properly. They really went the extra mile to ensure I was happy with the service before they left.
Broadband installation by KCOM technicians
I had my broadband installed recently by two technicians from the company, Derek and Dan. The installation went really smoothly and they were both very professional. Everything was done efficiently with no problems at all. They didn't leave any mess behind which was great. I was really impressed with the service provided by KCOM.
Adaptor fitting without engineer
The staff handled the migration process really well, which made everything simple. It was a bit tricky to fit the adaptor without the engineer there because it had to be done from under the modem, which is quite low. But all in all, it wasn't a bad experience at all! 👍
Delayed migration process
My recent experience with the migration process was really disappointing. Even though they told me a date for everything to happen, it didn't go as planned. I got calls, emails, and a letter about it, but when I got in touch with them, all they said was that it was still in progress without any more details.
Contacted by salesman at work
I was working really hard at my job, when this salesman called me out of the blue and wouldn't accept my refusal. He just kept trying to persuade me to switch to a pricier contract, even though I was really busy and not keen on the idea. Now I have to get in touch with them to sort out this whole mess!
Migration to new provider
Switching over to this new provider was so easy. The staff at the company were really helpful and made the whole process a breeze. They even sent reminders about when the engineer was coming, who then turned up on time and was really friendly and helpful. It was a nice touch and made the whole experience great.
Service and Pricing
KCOM have been in control of the market for too long with their overpriced services and unreliable connections. It's really frustrating to see them taking advantage of customers in the area like this. Let's be honest, their rates are just way too high, and most of the time, their service doesn't even work properly! It's definitely time for a change, and I've had enough of their poor service. If you're in their coverage area, do yourself a favour and check out other options like Telstra. Believe me, you'll save a lot of money and won't have to deal with KCOM's nonsense anymore. Don't wait around like Rishi Sunak - switch now!
Installation experience keywords
The guys who came to do the installation were really professional and efficient, which was great. But, I have to say, the person who sold us the service didn't give us all the right info about how it would all work. The survey they did wasn't very detailed, so the installation ended up taking longer and was more disruptive than we thought. The salesman didn't tell us everything we needed to know about how the installation would go, which was a bit annoying and surprising for us. Plus, there were some things in the terms and conditions that weren't what we were told by the salesperson. Despite all these issues, the Wi-Fi service itself seems to be working fine.
Changed over to a new internet provider
Today I changed my internet provider and got set up by Derek and Dan. These guys were really nice and got everything done quickly and properly. I'm really happy with the service they gave.
Post fibre installation issues
The engineers who came to install the fibre at our home were really nice and knew what they were doing, which was a good start. But then we had some problems after it was all set up that left us feeling a bit frustrated.
First off, when they switched our phone from copper to fibre, they didn't do it quite right. Outgoing calls worked fine on the new fibre line, but incoming calls still came through on the old copper line. It took a couple of days to sort this out, which was a bit of a pain for us.
On top of that, we found out that caller ID wasn't set up on our new fibre line. It took a few more days after we got in touch with customer service to get that fixed.
And to add to all that, when we got our bill, it was wrong because they charged us at the higher rate for our old copper line. So, we had to give customer service another call to sort out the billing problem.
Overall, it wasn't great having to get in touch with Kcom multiple times to sort out these issues after the installation was done.Printer purchase
The person who came to set up my TV and landline didn't even ask if I needed help with my printer too. Now my printer doesn't work, so I had to call customer service to sort it out. It was a bit disappointing overall.
Review with most votes
Post fibre installation issues
Read on