italk Reviews
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Reviews (18)
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Customer care feedback
I've been with this company for a few months now and I must say, their customer service is brilliant! Whenever I have a problem, I just give them a ring and they are always quick to respond. The staff are really friendly and supportive. If they can't solve my issue, they bring in a specialist to help me. And if it's not their fault, they even organise for someone else to come and sort it out. I'm really pleased with the customer service here!
Upgraded to fibre broadband
My regular broadband contract was about to end, so I thought I'd ask about switching to fibre. The company ended up giving me a better deal on fibre broadband after some back and forth, which was a nice surprise. Getting it all set up was easy and went without a hitch, and I've been enjoying faster internet speeds ever since. I'm happy with the service they've given me.
Easy Email Confirmation
I was just trying to book something online but got a bit stuck, so I decided to drop them an email for some help. The lady who replied was really lovely and guided me through the process. She did speak a tad quickly, so I didn't catch everything, but she sent me a confirmation email in the end, and it all got sorted out. I'm pleased with the service I received.
Customer service experience
I recently had the pleasure of speaking to a lovely lady named Chloe from the customer service team. It was a bit tricky to get through at first, but once I did, it was a breeze. Chloe was not only professional, but also really friendly and quick in sorting everything out. Thanks to her, I am a happy customer and would definitely recommend this service to my loved ones.
Contract change
I've been with the talking people for about 2 years now, and when it was time to switch to a new contract, I gave them a call and they were really quick and helpful. The service was great and I even got a discount. So, big thanks for sorting everything out for me!
Care centre services
I was really pleased with how professional and helpful the staff at the care centre were. It was such a relief to be able to understand everything they were saying without any language barriers. All in all, it was a pleasure doing business with them.
Quick and professional customer service
I was really impressed with the customer service at this company. The chap I spoke to on the phone was really quick in answering my questions and was very professional throughout our conversation. It made me feel like my business was valued and important to them. I will definitely be using their services again in the future.
Quick and easy broadband setup
I decided to go with broadband from italk and I have to say, I was really impressed with how straightforward the whole process was. The prices were really reasonable and I had no issues at all choosing the speed that I needed. The website was so easy to use and navigate, which made it a doddle to put in my order.
Quick and straightforward purchase
I've just made a purchase with this company and I have to say, I was really impressed with how quick and easy the ordering process was. I've been a customer with them before and I can definitely say they are reliable and efficient. I would highly recommend them to anyone looking for a smooth experience.
Quick and efficient assistance
I recently contacted an agent called ROISIN for some assistance with my account and I was really impressed by how professional, friendly, and efficient she was. She quickly resolved all my questions and made everything run so smoothly and easily. If only all customer service agents could be as good as her!
Broadband package purchase
I just bought a broadband package from this company and I've got to say, I was really let down by the false information they gave me. They told me one monthly price at first, but then when I got the confirmation email, the price had gone up out of the blue. And on top of that, they said I'd have to pay for delivery of the router, but the email said something different. Their communication was all over the place and not very honest, which has made me doubt their services now.
Broadband service
This company gives the worst broadband service I've ever had. The internet keeps cutting out and the speeds are awful. And to top it off, their customer service is absolutely terrible - they'll even call and shout at you if you mention leaving. I suggest checking out reviews on another website for honest feedback on what they offer.
Quick and easy sign-up process
Signing up was really easy and user-friendly, even for me - not the best with technology. Being a single parent with four kids and a disability, I was really impressed with how smooth and quick it was to join as a customer.
New router purchase
I bought a new router because my internet was slow due to buffering. But the new router kept losing connection every 15 minutes, which was really annoying. Even though it was new, the company wouldn't accept that the router was faulty and wanted me to pay to fix it.
Signed up recently
I joined a couple of days back and everything seems fine. Luckily, I haven't been billed yet, you know how some companies bill you before they even start. Hopefully, they won't charge me now that I've said it out loud!
My new headphones that mostly work but have a problem with the red light coming on.
My headphones usually work fine, but there's this annoying red light that keeps coming on most days. It's really frustrating because I've never had this issue with any other headphones before. Now I'm on the hunt for a better pair.
Quick, simple, cheap online purchase
I just thought I'd mention how easy and quick it was to order from this website. The prices were a lot cheaper than others I've seen. I found the cheapest deal at £39, which is really good for me.
broadband
Awful company. I am a social worker supporting a vulnerable client and you have not only taken hundreds of pounds of her money, I have spent literally hours on the phone to you trying to resolve this. Your customer services and collections teams have been unhelpful and unkind, and have refused the only affordable repayments she can manage. You have left her without money to buy food, gas and electric and are continuing to hound her with emails every day. It is truly shocking.
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broadband
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