Virgin Media

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Virgin Media

100% Would buy here again

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Spotlight: What are our customers saying?

L
Lavanya Firdos
Virgin Media is quite dedicated as a media company. My firm has been client of them and I really trust and adore these guys for their great services. We have been using their services for last 7 y...Read on

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    Best Media company

    Virgin Media is quite dedicated as a media company. My firm has been client of them
    and I really trust and adore these guys for their great services. We have been using their services for last 7 years.

    L
    Lavanya Firdos
    6740

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Virgin Media

 Have you been a customer of the Virgin Media? Do you know about the different plans and offers they have for their customers? Can you tell what makes them such a popular giant in the industry? Do you know how they please and manage their ever growing list of customers? Lets get a brief about the company and see what makes it a different from its competitors.

About the company
Virgin Media Plc is a British company known to provide services in the field of telecommunication and entertainment. It has its headquarters in Hook, Hampshire, United Kingdom. The company is a subsidiary of Liberty Global Plc which itself is a giant in the same industry and has its headquarters in London, UK. The company was formed in March 2006 by the merger of NTL and Telewest. After acquiring Virgin Mobile UK in July 2006, the company became the first quadruple-play media company which provided television, broadband, mobile and fixed telephone services. In Feb 2007, the company re-branded itself to its current name of Virgin Media.

Services
Virgin Media provides the most common yet the most important services in today's world. Television, internet and phones are all indispensable to our lives today. Virgin broadband is marketed as fibre optic broadband in cabled areas. In terms of speed, the company has many-a-times beaten the best in the business including the likes of TalkTalk, AOL, Plusnet and others. The company attributes its speed to the use of DOCSIS 3 cables. It claims to process speeds of over 200Mbps which is more than enough to download files of over 1GB within seconds. This combined with Wi-Fi and television forms a wholesome package for all the customers.

Mobile and fixed line customers of the Virgin Media have always enjoyed superior connectivity at relatively cheaper rates. With greater coverage and competitive tariffs, Virgin Phones have always emerged as a winner amongst its competitors. You can be a prepaid or a postpaid customer, but you can still find a great number of offers for you. Billing and complaint resolution is also an easy task at the company. Virgin television offers you a gateway to watch hundreds of different and interesting channels. You get to enjoy a wide range of channels covering different genres like Sports, Documentaries, Kids and more.

Customer service
Customer service is a top priority at the Virgin Media Company. They always ensure to listen to their customers and provide optimum solutions at the earliest. The company has separate departments to receive complaints and queries of different services offered by the them. This makes it easy to post your query to the concerned department and retrieve the best solution within a short period of time. Their officials can be contacted via phone or emails as mentioned in the website. You can also seek for online help and support provided by the company through its website.

Your opinion and experience
Virgin Media is a big player and has thousands of trusted customers. If you have any knowledge about their services or if you have been their client before then please come forward and share your

What does this telecom provider offer?Read all about this telecom provider of television and internet.

Key points to consider when choosing a telecom provider

There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:

Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business. 

Offers and support -  check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in. 

Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one. 

Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into: