All reviews of Ian
Review about: Quzo
Mouse
I purchased a mouse from Quzo. After just over a year it developed a fault. It had a 3-year warranty and Quzo directed me to the manufacturer. The manufacturer was helpful and tried to fix the fault but eventually said that Quzo were required to replace the faulty mouse under the warranty. I asked Quzo to do this but they refused - they offered a discount voucher towards the purchase of a replacement instead. Their excuse was that the mouse was now more expensive. However, the manufacturer would have been reimbursing them so they would not have been out of pocket. The manufacturer also contacted Quzo and asked them to replace the mouse - they still refused. This was in breach of the sale of goods act and disgraceful customer service. I shall never purchase anything from them again and I would advise you to look elsewhere too.
Review about: Jaded London
E vouchers
We brought e gift vouchers for a birthday gift, we never received the vouchers so emailed Jaded to chase, unfortunately no reply from Jaded, we emailed again to explain we had not received the vouchers but again no reply, the birthday date went by and since have emailed 2 more times with no response at all, so we have no e vouchers, no response at all, jaded has £125.00 of our money and we have no vouchers, found 2 contact phone numbers one doesn’t work and the other just rings, with there customer services not replying what is the point of having one, we just want a refund now but I imagine that will not be an easy process either, we would not recommend buying e vouchers from Jaded or buying from them at all to be honest if that’s the way they treat customers
Review about: loveholidays
Holiday
Do not use Love Holidays ... Ryanair! LH booked our holiday ... took the money immediately. Ryanair cancelled our flight at last minute for no good reason. We had no communication from LH! We sorted our own return flight for next day at a cost of £400! Love Holidays didn’t want to know ... wouldn’t help us claim the money back. Ryanair wouldn’t refund as they said we used a 3rd party! Both a disgrace ... so unhelpful. We were warned before not to use either company ... now I warn others not to use them!
Review about: Everton Direct
Everton Watch Kids
I ordered an Everton Watch Kids that cost 17.50 + shipping totaling £25.44 on Dec 22 2021 but in November 2022 the hands of the watch fell off and remain inside the watch face. I phoned customer service to be told that they can't accept faulty goods back if it's more than 6 months from the order date, and said you will have to throw it away. Rubbish service!
I told the woman in customer service that this service is ... and she replied that I DO NOT SUPPORT EVERTON. I FOLLOW MANCHESTER UNITED ANY WAY!
What shocking service. They should guarantee watches for at least 12 months, otherwise they shouldn't be selling them!
I will not buy anything again from Everton Direct. I gave a score of 2 in this review as I couldn't give any lower.Review about: ASDA Tyres
Tyre that never arrived
Order a tyre from Asda, arrived at garage, after 2 hours waiting was told wrong tyre delivered. Wasted an afternoon due to incompetence of Asda. Now fighting for a refund. Also do not believe trustpilot review score as all positive reviews are invited from Asda, negative are from real customers.
Review about: MasterClass
Awesome
QIf you drew a Venn diagram showing the best ideas from TED Talks and the high-quality production values from the best television of the past decade, the overlap would be MasterClass. MasterClass is an online learning service that takes the form of video lectures and demonstrations from top talent in many fields.
MasterClass offers only one plan type: an all-access pass that costs $180 per year. With an all-access pass, you can watch the entire catalog of content at any time on any device. As of this writing, there are 138 courses. Previously, MasterClass offered a monthly subscription and also sold access to any single class for a one-time fee; but it no longer does. Is there a free trial of MasterClass? Nope. There is a 30-day money back guarantee, but you still have to lay down a credit or debit card and get charged $180, and only then if you're unsatisfied you can request a refund. It would be nice to see at least one other option than $180 per year or bust. Like most other online learning platforms, MasterClass doesn’t only offer its classes for individual learners, it has plans for teams and businesses. You can invest in your team or business by contacting sales to choose the plan for your business. You will fill in your company information choosing the number of annual memberships (between 5-1000 seats), name of your company or organization, location and email address. The group rates discount (5-35%) when you purchase of 5+ annual memberships.Review about: The Paris Pass
satisfactory experience shopping from Ian
My family and I were going on a vacation to Paris and we needed a company that would handle our tour and give us that beautiful experience. A friend suggested we engage the services of The Paris Pass, a company that provides a comprehensive all-in-one sightseeing package for tourists. I immediately signed up with them and I am happy with their services, not only did we get a beautiful experience but we saved both money, time, and stress. I will use The Paris Pass again whenever I need to travel again. I recommend The Paris Pass to anyone looking for a company that will give them a comprehensive all-in-one sightseeing package in Paris.
Review about: PrinterPix
Personalised blanket
Received notifications that I had missed something during my order. Kayla very quickly and politely informed me that the order was fine and had been escalated.
Review about: Fonehouse
Galaxy Note 10+5G
Buyers Beware! This company is distributing non genuine OEM items. My Samsung Galxy Note 10+5G charger adaptor exploded causing damage and the potential for serious injury. Samsung have confirmed the charger provided by Fonehouse is a non genuine copy and the phone provided by Fonehouse is designed for use only in Europe. I have given Fonehouse every opportunity to resolve this matter and they have simply not responded. I am now left with no alternative but to pursue with trading standards.
Review about: Cavaier
Linear bracelet
Poor quality, sent from China, company blocks poor reviews and wouldn’t trust the reviews posted. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT RIPPED OFF!! Customer service non existent continually failed to respond unless it is to block bad reviews.
Review about: Buttercup Farm
garden arbour
long delay in delivery, arrived damaged, unable to get any response from company. Had to take them to court for money back
Review about: Euro Car Parts
Brake Discs
Still waiting nearly 3 months later for half of an order. No response to numerous emails, unable to call due to horrendous hold times and when my wife managed to get through to someone, they refused to discuss the order because I wasn’t there. Joke of a company.
Review about: Sheds
Sheds cover alot of renovation and build ups in my house
Whether is wooden fencing, or my garden area or my outer guestroom.
So me and amelia has been going through some major changes in our new bought home for last one year.
Sheds really made that easy with some great bargain at their prices and such expert of services.Absolutely disgraceful service. I have never, ever come across anything as poor as this. I ordered 2 x sheds on May 7th and due to the sheer incompetence of this company in getting back to me, I cancelled my order and took my business elsewhere. I have sent 6 emails, made 11 phone calls and yet I still don't have any response. I still don;t have my £288 returned and I am looking into involving my solicitor due to their refusal to return my money, resulting in additional bank charges. DISGRACE. Stay Away!!!
7x5 Adley /Mercia overlap Garden Shed
Review about: Oliver's Travels
villa in sicilia for august 2020
BEWARE OF THIS AGENCY .This agency is a total fraud. We reserved from Spain a villa in Sicilia for summer 2020 just a few days before covid crisis started. In current situation we wont be able to go there for holidays as Spain borders will be closed for sure and Im trying to recover my deposit of 1550 pounds and the say its no possible with no other explanation that the terms and conditions includes a not refound clause in case of cancellation
Considering this is a case of force majeure they should refund all the reservation depositsWould agree that this company needs to be investigated. We booked a Vila in Crete for early April and because of Covid-19 the flights were cancelled thus the holiday. We had paid the full amount to Olivers but no refund is available from them. Their response is we have to go though our insurance company to try and get a refund. What I would like to know is where is my money, is it with the Vila owners or Olivers Travels? I have emailed the company but surprise surprise they have no responded.
Someone has the money and has not provided a service. Surely this is wrong and should not be a legal practice
As an aside by having to claim via the insurance company just puts premiums up going forwardThey are complete frauds
In our case I managed to get contact details for the villa manager who confirmed OT had only passed the deposit to him, then cancelled the booking due to covid. OT have retained the balance and have NOT created a contract between me and the owner for the villa rental. They have stolen all of my money.
Review about: Waitrose Pet
Terrible service
Ordered easily. Delivery date came and went. Emails not responded to. Telephone number cut out before answering. Only 9-5pm Mon - Fri customer (non) service. No goods. Waitrose should cut ties with this bunch ASAP. Not what you would expect from JL group.
Seems to be monsterpetsupplies.co.uk in the background, same address. not really Waitrose!
Review about: Euro Car Parts
Brake discs and pads
Customer service???? What a load of BS!!!
Purchased a set of rear brake pads and discs for my BMW on the 4th Oct 2019, received the pads within a few days, no discs though!! Received an email saying "Dear Customer,
Thank you for placing your recent order,
Sometimes no matter how hard you endeavour to get it right, it still goes wrong...
Unfortunately our dispatch warehouse has found one of your items to be out of stock. We do work hard to ensure that our stocks are correct and we are able to fulfil all orders within the time-frame designated when you placed your order and we apologise that this has not been the case on this occasion. We will of course refund you any delivery charge payment you have made as your delivery will now fall outside of this timeframe.
The out of stock item has been ordered from one of our supplementary warehouses and will be dispatched as soon as it arrives, regrettably this means your order is subject to a 4-5 day delay. All other items in your order will have been dispatched as normal.
Once dispatched you will receive a further email containing dispatch confirmation and your tracking number.
If you would like to contact us in the meantime, please do not hesitate to email or contact our customer care team onMon - Fri 9am-8pm and Sat 9am - 5pm) quoting your order number.
Sincerely"
Then not a whisper from then, nothing at all!!
So after 6 days I tried to call them on the above number, to be on hold for 35 minutes till I could talk to someone, the customer service assistant was very friendly and sympathetic and told me she would ring through to another dept and chase it up for me, then to be told " dont worry it's on it's way and should be with by last Wednesday", never arrived so called up again, on hold again 28 minutes this time, and after explaining everything again she went on to say she would ring through to another dept, to find out what's happening, then after about 10 minutes she came back on the call and said all our systems have gone down and could I call back later? I said yes no worries, so in the meantime I also sent an email to customer services as well.
So called back later that day, on hold again 40 minutes this time before I got to speak with anyone, went through all what had happened again, told me she would ring through to another dept again!! And then was told my discs will be with me by Wednesday 16th Oct 2019. Well they are not with me, I've had no replies to my emails or phone calls and no explanation to what is happening to the bloody discs I ordered which euro car parts has taken the money for!!!! I will never again buy from this company, and I urge anyone who is thinking about buying from them to THINK TWICE AND BUY ELSEWHERE!!!! because they are not interested in their customers or trying to help keep customers happy when they mess things up. You really don't deserve any custom at all, I would like my money or the brake discs I ordered delivered by friday please.
UPDATE, finally after putting my review on here I got a call from "Chloe" as to why I hadn't received the brake discs I ordered, so it goes something like this...... the pair of brake discs at £119 was actually for only 1 brake disc? Yeah!! Exactly what I thought, usually or normally sold by the pair. But then told they don't fit my car, even though I put my reg number in eurocarparts search so you can buy the correct parts, so after many phone calls to eurocarparts customer services over the past 2 weeks not one single person told me that it was only 1 disc not 2, and also not the correct part for my car, was told lie after lie!!!
Chloe then told me I could have the correct discs for my car but they would be more money if I wanted them, to which I replied no thank you, " no offers of sorry sir for being lied to and messed around we will give you them for the price you have paid as a "good will gesture", so I said if you gave me the discs and knocked me £50 off I still wouldn't buy them I just asked for my money returned to me, which in all fairness it was and straight away. I wouldn't recommend to buy from these guys at all, I'm not the only person this has happened to when buying from eurocarparts, it happens daily just search reviews for them and you will see what I mean.
If things go wrong when buying from eurocarparts it's a complete nightmare trying to get anyone at their customer services to help, they haven't got a clue, and not to mention waiting up to 40 minutes to get to speak to them, and dont even waste your time emailing them because they never reply back. Save yourself from stress and anxiety and buy from elsewhere, there are loads and loads of other online car parts sellers, just do a little homework first and read up reviews before parting with your hard earned cash. KEEP AWAY FROM EUROCARPARTS BECAUSE THEY DON'T CARE ABOUT THEIR CUSTOMERS AND ALSO TELL LIES!!! YOU HAVE BEEN PRE WARNED!!!I wouldn't buy from them again, dont know why it said I would, and only 1 star
Review about: Savapoint
When you need to buy eletronics online
lot of eletronics product to buy from online
headphones, chargers and tablet, I have bought from here. they have various discounts and offers.
there are huge drop of cost as compared to others. everything you need to buyo communication and no product.
Do not deal with this company, It has no products and debits your account.
They will not answer calls, emails and switches of SKYPE when you try to make contact.
DO NOT DEAL WITH THIS COMPANY, YOU HAVE BEEN WARNED.
I'D GIVE THEM NEGATIVE STARS IF I COULD.Review about: Savapoint
it never arrived
No communication and no product.
Do not deal with this company, It has no products and debits your account.
They will not answer calls, emails and switches of SKYPE when you try to make contact.
DO NOT DEAL WITH THIS COMPANY, YOU HAVE BEEN WARNED.
I'D GIVE THEM NEGATIVE STARS IF I COULD.Review about: Simon Jersey
Saved me
i recently recruited to an MNC and they got some strict rules over the dress, being a man i dont know what suits better. Simon is simply good for people like me which helped me to get the best work wear which suits me perfectly and make me look cool
Terrible Product and Diabolical customer service.
My issue:
Their partner company delivers item
I raise issue with shed within hours to Sheds.co.uk - customer service
Nothing happens
I make the necessary improvements/purchases to ensure it is water tight and stable improvements.
Finally after me chasing and chasing - Ellis. Delayed responses and doesn't even read/understand the content of my emails and is unable to work with Forest Garden to secure me a refund of some sort even though it is quite clear the product is below standards.
6 months later - no refund. Deny everything and it is all my fault!?!?!
I spent £600 for a terrible shed with numerous faults and even though I followed procedure nothing has happened. Citizen Advice has advised me to contact solicitors, which I have started but just don't have the time to go through with it - but hopefully as I have been advised I can catch up with this later as I have all the emails etc.
I will follow this through to make a point that you can't rip people off and get away with it.