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Phone and Broadband
cannot get through to faults. waited over an hour on many occasions on the phone with no answer. Live chat missing from their web site, fault logs reported through their very own system are never aknowleged or actioned. i cancelled the dd and sent email to their address onsite which after 3 auto attempts could not be delivered with message ( service at xlntelecom.com
host xlntelecom.com ...83.231.163.3...
No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.
).
i have now been forced to move to another supplier and xln still insist on sending me bills even though i mailed them and sent messages through their faults system telling them to cancell my account with immediate effect. DO NOT GO WITH THIS COMPANY IF YOU NEED A RELIABLE SERVICE AND GOOD CUSTOMER SERVICE !
i would also like to add if you voice your honest true opinion on the social media and they dont like it they ban you and delete all the comments. i have noticed lots of comments have vanished from their FB Feed including all of mine. so it seems someone does actually read the comment but cannot be bothered to handle them in a proper manner just delete us and carry on ripping people off.
Date of experience: 01 October 2023Broadband and Landline
XLN is unprofessional communication centre now due to their silly mistake they gone give new name as DAISY Communication and make more scam with innocent people. TIME TO CANCEL THE Direct debit and make a formal complaint to the telecom Ombudsman.
Keeping cheap labour giving them ZERO training about customer service and about their own product. I have made numerous phone calls to XLN in last 3 months, I have spoken to numerous people in XLN included T2 Escalation team (Olivia), Hajra Account Management team, who are stating new story every time and never come out with solution.
Firstly, they decided to live my internet (fibre) and landline (Cloud Voice) without communicate with OPENREACH as they haven’t completed work at my office. To cover their fault sent me new Broadband with dongle. Which was wrong broadband not compatible with dongle. Than 2nd compatible broadband but faulty part. 3rd One works but too slow producing 3.8MBPS download speed and 1.8MBPS upload. They make promise and send you text to someone will contact you and never received call from them about this issue in the past 3 months. This issue is still going but nothing they care about I lost 3 months sells around 70% due to their stupidity.
Secondly, they live my cloud voice without informing me what to do and install app. Lost another 2 weeks calls and sells 1st Month of September. They don’t care about it and I contact them again after 1 week realise yes, they make another mistake and will send me link of WEBEX app technical team to install and run my landline. After 2 weeks this WEBEX give up and again no calls incoming or outcoming. Waited 5 weeks nothing been changed and lost all 90% sells due to their unexperienced and absolute awful business with terrible customer service.
I would like to suggest local business please avoid this XLN or DAISY communication for your business as they will ruined entire business and feel no shame. Re: 14487987Broadband
Shocking service. Asked for Static IP, NOT HAPPENDED. Several call's on hold for 25 - 45 mins, still not happened and now they have changed company names and think its ok to take Direct debit in a different company - which is breach of DD guarantee. Wouldn’t trust this company, no way
Broadband
Been with XLN for last 11 years and hence shocked to get the service and treatment by the supposedly Head of Customer Loyalty.
Below is my email to them which pretty much sums up my experience with them -
"I have already spoken to you yesterday regarding this contract. I have spend half of my day trying to fix an internet issue I have was having with XLN and was informed by Floran that he can offer me wireless 4G dongle at reduced price which effectively will reduce my tariff each month and then the phone was passed over to you after which we went through the super-quick T...C’s trick.
I was surprised to see your contract email of £42.99 pm followed by Floran’s email with another £29.99 pm for 4G dongle which is NOT what we had agreed. Also you confirmed that if we remove the 4G dongle from the package, there wouldn’t be any difference to the existing router or inter connectivity which basically defies the reason I got in touch in the first place. You were also not aware of Floran’s 4G £29.99 package at this point so clearly there wasn’t any clear communication between you two. He was trying to sell his product and you were doing the same. Within minutes I was mislead into buying 2 contracts and my tariff increased significantly. Why would I proceed with another contract with no difference to the current one when I am already having some internet issues and problems?
After speaking to Floran who strangely had a totally different tone and was not friendly during our second conversation, after talking to him about my concerns I was more surprised that my monthly bill will actually increase to more than £100 if I went ahead with the proposed contract. Floran also confirmed he does not know my current tariff and was not aware of £20 that I pay for using the card machine. If he was not aware of my current tariff and price then how did he propose savings to me in the first place. Also when asked him to contact you to cancel both contracts, he denied doing this saying he doesn’t know where you were and I should call you to which I strongly objected as it was him who transferred my call to you.
Anyways, I would like both my contracts to cancel with immediate effect as I believe you both have provided wrong information to me including convincing me that I will be saving each month but the fact is that I will be paying more than my current tariff. The other reason is the way both of you changing your tone in your 1st and 2nd call. I did not find you were trying to help but rather upset when I decided not to proceed.
I would rather pass my business to some company who cares for their customers. Floran has confirmed my 4G dongle contract has been cancelled and if you could do the same as well".Phone
Do not go near this company their customer service is shocking. Altered my contact they cancelled my business phone line by mistake lost the number told me I'd have to have a new number... Got to change business cards, signage, 100s of customers
14 days without a phone line and still waiting...
KEEP AWAY THIS COMPANY ARE SLOWLY KILLING ME BUSINESS...
I'm a little village shop (sole trader) I can't believe this could finish me...Fibre broadband and Phone line
My contact started yesterday and XLM have 'forgotten' to order the fibre. This means that I am unable to operate my business for 10-14day!! at a cost of £12000 - £15000!!!
Their response has been to try and claim that this happens sometimes and that it is not mentioned in their contact because it's 'a standard thing'!!Phone and internet
Great customer service price very low much better then BT.
About XLN Telecom
You probably have standards for the telecom services that you want to use at home, but if you have a small business, telecom becomes even more important. So, in that case, which company is the best choice? One of the companies that you can take a look at is XLN Telecom. But what kind of services do they offer? How speedy is their internet connection? How steady will this connection really be? What will the installation process entail? And what is there to be said about the people at their customer services? Hoe friendly and helpful are they when you happen to have a problem or complaint? To find that out, you can read the reviews that were written and left by real customers of XLN Telecom. The experiences and opinions described by these customers are the best sources of information to find out what kind of company XLN Telecom really is and what you can expect as a customer.
About XLN Telecom
XLN Telecom is a telecom company. They offer all kinds of telecom services for small businesses. They offer business broadband and phone, business fibre broadband and business broadband online. These services come with free set-up and router, but also unlimited usage, download speeds that are over twice as fast as the UK average, unload speeds that are around 10x faster than standard broadband connections, calls 90% cheaper etc. They offer both basix and max versions. The max version comes with some additional perks. The max version of business broadband, for instance and phone provides free unlimited landline and UK mobile phones and free unlimited broadband usage. If you are only interested in the telephone services of XLN Telecom, they offer business phone line and business mobile. Their business card processing service includes mobile card machines, portable card machines, countertop machines, chip & PIN solutions, E-commerce solutions and contactless solutions. And they offer business energy and free public Wi-fi.
Services of XLN Telecom
As mentioned above, XLN Telecom offers various telecom services. You can order one of more of these services via their website. Just select the service that you want, the call package and the internet speed. Options include internet & phone line, phone line only, pay-as-you-go calls, unlimited UK calls, standard broadband, superfast fibre broadband and ultrafast fibre broadband. They will provide you with a quote so you will know how much this bundle is going to cost you each month. XLN Telecom also had a customer service that you can call if you have any questions, complaints or problems.
Complaints, Compliments and Tips for XLN Telecom
Do you already make use of the telecom services of XLN Telecom? Or maybe your company is subscribed to their phone services or broadband. In any case, we would like to know all about your experience. Is their ultrafast fibre broadband internet really as fast as they promise? How long did it take them to install the internet and telephone service? And what is your opinion on their customer service? Write a review and tell us all about it.
How speedy is XLN Telecom's internet really? Read reviews about this telecom company aiming at broadband and phone services for small businesses.
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
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Categories XLN Telecom
Telecom | Internet & Hosting Reviews & Experiences
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Seite online seit: 9 October 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Fibre broadband and Phone line
My contact started yesterday and XLM have 'forgotten' to order the fibre. This means that I am unable to operate my business for 10-14day!! at a cost of £12000 - £15000!!! Thei... Read onBy: Darren Cox