Haven Holidays20 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Family accommodation booking
Haven holidays are great for families on a budget who want a good place to stay. The prices can be a bit all over the place though, making it hard to plan ahead. It's frustrating when the prices change so suddenly. And trying to book online with less than 72 hours to go isn't ideal either. It would be good if Haven could make things easier for customers by sorting out their booking system.
Family holiday accommodation
Our family holiday this year was not as great as we hoped due to the poor quality of the accommodation. We thought we had booked a lodge, but it turned out to be just a caravan with a few wooden beams inside. The place was not very clean either, and I had to ask for the carpet and sofa to be cleaned before I could let my 5-month-old granddaughter near them. The lady who came to clean even said they hadn't finished cleaning properly. Considering how much we paid, we were really disappointed with the whole experience.
Family holiday in 2 caravans with 11 people
Our time at the holiday park wasn't great. We booked two 8-berth caravans for a 4-night break, but when we got there, we were given one 8-berth and one 6-berth caravan. We tried to explain that we needed two 8-berth caravans for our group of 11, but the reception staff weren't very helpful. It meant one person had to sleep on the living room floor, which wasn't ideal.
Family holiday at a coastal resort
I recently stayed at a park near a cliff and overall it was a nice place. The facilities were really clean, which was great. However, there weren't many activities for adults to do, and the on-site activities and mini market were quite pricey. If you have a few kids with you, you might be better off going abroad for a holiday instead.
Family holiday with a focus on inclusivity for all ages and abilities
Despite the promise of family-friendly holidays, I was really disappointed with my experience at this resort. Over the weekend, it felt like most of the staff ignored me and paid more attention to other guests. As a parent to a 4-year-old with autism, I was let down by the lack of activities suitable for my child. The gift shop didn't have any toys that were suitable for children with autism, making it hard for me to find something for my little one to enjoy. What's more, our caravan was in a spot where the decking never got any sunlight, so we had limited space to relax outside.
Bronze caravan booking for 600 pounds
I went ahead and booked a caravan for a weekend escape, but honestly, it wasn't great. The beds were so uncomfortable, felt like sleeping on rocks - my back is still aching. The evening entertainment was just alright, too noisy and crowded for my liking. There wasn't much food on offer either. The pub was decent, but the prices were way too high! The waterpark was fun, but the booking system was a hassle. Spent more time organising than actually swimming. Overall, everything was just average, nothing special. Now it's Bank Holiday Monday, and I'm regretting spending so much money.
Stay in a 3 bed silver caravan
We were meant to stay in a 3-bedroom silver caravan at this place but ended up being given a 2-bedroom one instead. They wouldn't refund us the difference even though we had paid for the 3-bedroom initially. It's just not fair, you know? We've been to this place a few times in the past, but now we're having doubts about returning.
Family holiday at a caravan park
We went to the caravan park for a family holiday over the half-term break with our daughter and grandchildren. The park was lovely, but the caravan we stayed in was a bit old-fashioned and could do with some updates. Luckily, Sandra was really helpful and gave us some fresh bedding, which made our stay much more comfortable.
Stayed at a holiday park on the Kent coast
We stayed at this holiday park on the Kent coast, it used to be called All Hallows. We paid over £1k for a small caravan which was a bit pricey. The on-site facilities were really cool, but the children's bingo took ages! It was boring, and my brother, who has SEN, couldn't handle it. Also, the sea view was actually just a view of the River Thames and there wasn't even a beach nearby! The nearest town was far away, but at least we could get supermarket deliveries. I'd rate it a 3 out of 5 because we've been to better places before.
Unsanitary holiday accommodation
The holiday home we stayed in was supposed to be pet free, but when we got there, it was a mess. There was dog hair all over the floors, the bed sheets were dirty, and it was obvious that a pet had been there before. We told them about it, but all they offered was a cleaning service, which didn't really fix the problem because we wanted a place without pets. We felt really uncomfortable and had to keep vacuuming during our stay. When we complained again, they just gave us the same response. The customer service was no help at all, they didn't want to admit their mistake or do anything about it. We won't be booking with them again for our holidays.
First-time stay at Weymouth caravan park
My time at Weymouth caravan park wasn't great. The caravan was clean, but there was a broken bench just left on the table the whole time I was there, which put me off a bit. I also booked some activities that got called off because of the weather, and even though they said I'd get a refund in 4-6 weeks, I never got it. I tried emailing the park, but never heard back. All in all, it's left a bad impression on me and I won't be going back.
Stay at holiday location
I stayed at this holiday spot not long ago and honestly, it didn't meet expectations. The facilities were below average and the noise from construction just didn't stop all day. The managers weren't very helpful and the complaints department didn't make things any better. I wouldn't suggest this place to anyone.
Trip to Blackpool, split stay in a caravan and private house
I am absolutely horrified at the lack of compassion displayed by this holiday company. We had a family trip booked, but unfortunately, the day before we were supposed to go, my husband became ill and was diagnosed with a brain tumour. When I asked Haven to change the dates of our holiday, they flat out refused and said we would only get half of our money back once we provided the discharge papers. I attempted to sell the holiday on social media to try and get some money back, however, Haven intervened and threatened legal action against anyone trying to take over our booking. The service we received was absolutely appalling.
Ant-infested caravan
During my recent stay at the holiday park, I was really let down by the state of the caravan we were meant to stay in. When we got there, we found ants absolutely everywhere - on the beds, in the curtains, on the worktops, and even inside the kettle. The security guard told us that there were no other places to stay, so we had no option but to find somewhere else to stay for the night. It really put a downer on the beginning of our holiday, as we had to put my elderly mother out and crash on her floor for the night.
Family holiday experience
We thought we'd change things up this year and give a new holiday park a go. What a mistake that was. Perran Sands in Cornwall turned out to be a total nightmare. The whole place was a mess, everything looked broken and unsafe - not exactly what you want when you're trying to unwind with your family. Honestly, I wish I could show you the photos to really illustrate how bad it was.
Most days we couldn't even bear to stay on site, it was that bad. We actually ended up cutting our trip short by a day because we just couldn't take it anymore. The pool was disgusting, the restaurants were a joke, and the staff were incredibly rude. And to make matters worse, there was broken glass scattered all over the kids' play areas. The evening entertainment was dull, and don't even get me started on the food. All three eateries on site served up below-average meals that left a sour taste in our mouths.
If you're after a proper holiday experience, stick to Cleethorpes, Mablethorpe, or Hayle. Haven really needs to get its act together and stop sullying the Perranporth name with this disaster of a park.Stay at a holiday park
This was my first time staying at a holiday park and I decided to go to one in North Wales. The experience was okay, nothing special really. The facilities were pretty good, but nothing amazing. The staff were nice enough, but nothing particularly outstanding. The food delivery to the accommodation was quick, but there wasn't a huge variety to choose from. The general vibe was fine, but it didn't really leave a lasting impression on me. I thought the prices were a bit high for what was on offer. The location was pleasant, but not really anything exceptional. Overall, it was an alright experience that didn't quite meet my expectations.
My trip
My friends and I had a great time at the pool, but the lifeguard wasn't watching and I almost drowned! It was scary, but also kind of exhilarating.
Chalet stay at Perranporth
Avoid staying in the chalets in Perranporth at all costs! They were absolutely filthy and disgusting. The mattresses were damp, the cupboards were infested with bugs, and the carpets were crawling with woodlice. The curtains were covered in mould, it was just awful. I got the impression that the first staff member I spoke to couldn't care less. The only positive aspect was the park manager, who was incredibly kind.
Short breaks
I've been a loyal customer of this place for over 20 years, but I have to say, the entertainment has really gone downhill. It's such a shame because I love the scenery and the caravans are usually great, but the evening entertainment is just not up to scratch. In the past, we would spend our evenings at the show bar, but now we find ourselves making our own fun in the caravan. Recently, at Little Sea, we decided to give the show a chance since they advertised an illusionist. Let me tell you, it was beyond shocking. I was so disappointed and underwhelmed. This has led me to start looking at other options for short breaks next year. Haven really needs to step up their game and improve the quality of their entertainment.
Haven holidays are the largest holiday provider in Britain, and the best
I come to know they are the best and the largest in here when I ask around. I get to their tours, camping, housestay, holiday homes and lot much in their packages.
They also have a huge range of apartments, caravans, cottages, beach houses or not. It is a living dream to live in such place and enjoy a great week days.
About Haven Holidays
Haven Holidays is a prominent UK holiday park operator, specialising in providing family-friendly coastal holidays. Established in 1964, the company has grown to manage 40 holiday parks across Britain. Haven Holidays offers a variety of accommodation options, including static caravans, luxury lodges, and touring and camping areas. The parks feature numerous amenities such as swimming pools, entertainment venues, restaurants, and activity programmes tailored for all ages. The company is part of the Bourne Leisure Group, which also owns the Butlin's and Warner Leisure Hotels brands.
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Categories Haven Holidays
Holidays and Trips | Sun & All-inclusive Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
Haven holidays are the largest
I come to know they are the best and the largest in here when I ask around. I get to their tours, camping, housestay, holiday homes and lot much in their packages. They also h... Read onBy: Eden Elson