Hotelopia - Overall Rating based on 24 reviews
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Positive Hotel booking experience
I booked a hotel in Brazil using this website. At first, I was a bit unsure because of the reviews, but then I saw a great deal and went for it. I booked for two people, but the hotel said it was just for one. I got in touch with Hotelopia, explained what happened, and the customer service team, who spoke English, were really nice. They sorted out the reservation with the hotel in Brazil.
Payment Issue
It was an absolute nightmare! They took our money but didn't pass it on to the hotel we were at. They even pretended to speak to the hotel staff on the phone when we were right there! They completely dismissed our evidence of payment and I wouldn't even give them one star. We had to report them to the fraud department because of their dodgy actions. They really should be shut down for ripping people off!
3-night stay in London for sister and autistic nephew
I recently booked a 3-night stay at a hotel in London for my sister and autistic nephew as a special treat. I chose a superior studio with city views, but when we got there, we were disappointed to find out that the room didn't have any windows. It was obvious that the hotel didn't have the right information about my booking. It was really disappointing because I had carefully planned this trip to make sure my family had a comfortable and enjoyable stay. I got in touch with the hotel straight away to ask for a refund, but my first email was ignored, which made me feel even more frustrated. I'm still trying to sort this out and I'm genuinely upset about the lack of communication and the difference between the room I thought I booked and what we actually got.
Quick and Easy Hotel Booking
I booked a hotel without any problems using this service. When we arrived at the hotel, everything went smoothly. However, we had to leave quickly because of a family emergency. We weren't able to spend the night or have breakfast there. The hotel and the booking service teamed up to give us a full refund, which took 8 days to process. I really appreciate their help and I want to write a nice review. We talked to them in English, which made things easier.
Review with most votes
Recent booking experience
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