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Positive Hotel booking experience
I booked a hotel in Brazil using this website. At first, I was a bit unsure because of the reviews, but then I saw a great deal and went for it. I booked for two people, but the hotel said it was just for one. I got in touch with Hotelopia, explained what happened, and the customer service team, who spoke English, were really nice. They sorted out the reservation with the hotel in Brazil.
Payment Issue
It was an absolute nightmare! They took our money but didn't pass it on to the hotel we were at. They even pretended to speak to the hotel staff on the phone when we were right there! They completely dismissed our evidence of payment and I wouldn't even give them one star. We had to report them to the fraud department because of their dodgy actions. They really should be shut down for ripping people off!
3-night stay in London for sister and autistic nephew
I recently booked a 3-night stay at a hotel in London for my sister and autistic nephew as a special treat. I chose a superior studio with city views, but when we got there, we were disappointed to find out that the room didn't have any windows. It was obvious that the hotel didn't have the right information about my booking. It was really disappointing because I had carefully planned this trip to make sure my family had a comfortable and enjoyable stay. I got in touch with the hotel straight away to ask for a refund, but my first email was ignored, which made me feel even more frustrated. I'm still trying to sort this out and I'm genuinely upset about the lack of communication and the difference between the room I thought I booked and what we actually got.
Quick and Easy Hotel Booking
I booked a hotel without any problems using this service. When we arrived at the hotel, everything went smoothly. However, we had to leave quickly because of a family emergency. We weren't able to spend the night or have breakfast there. The hotel and the booking service teamed up to give us a full refund, which took 8 days to process. I really appreciate their help and I want to write a nice review. We talked to them in English, which made things easier.
About Hotelopia
Hotelopia is a leading online hotel booking platform headquartered in Palma de Mallorca, Islas Baleares. Established on December 18, 2012, the company is part of Hotelbeds, a prominent European travel firm catering to over 30 million customers in 180 countries. Hotelopia boasts a strong presence in Spain, France, the UK, and Italy, offering over 94,000 hotels in more than 7,500 destinations worldwide. With a workforce exceeding 5,000 employees, Hotelopia is dedicated to providing independent travelers with convenient and secure accommodation bookings at the best prices. The company's mission is to ensure customer satisfaction by offering flexible booking systems and utilizing a customer assessment system based on genuine guest feedback.
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Contact Information
Complex Mirall Balear, Camí de Son Fangos, 100; Torre A, 5na planta,
07007 Palma de Mallorca
Spain
Categories Hotelopia
Holidays and Trips | Cheap Holidays Reviews & Experiences | Accommodation Reviews & Experiences
Page Statistics
Seite online seit: 29 December 2018
Letzte aktualisierung: 29 November 2024
Review with most votes
Recent booking experience
I recently booked a hotel through the website and at first, I had to wait a bit for confirmation. However, once I got in touch with the hotel directly, they confirmed that my bo... Read onBy: Lloyd