Hotelopia Reviews
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Reviews (24)
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Recent booking experience
I recently booked a hotel through the website and at first, I had to wait a bit for confirmation. However, once I got in touch with the hotel directly, they confirmed that my booking was all good on their end. Despite some negative stuff I saw online, I decided to stay calm and trust that Hotelopia is a legit site and not a scam. It's worth remembering that their customer service might be dealing with a lot of calls, especially with everything going on right now. Their offices are actually based in England, so reaching out to them during their working hours is key for a smooth experience. All in all, my booking went well but it did require a bit of patience.
Quick and Easy Hotel Booking
I booked a hotel without any problems using this service. When we arrived at the hotel, everything went smoothly. However, we had to leave quickly because of a family emergency. We weren't able to spend the night or have breakfast there. The hotel and the booking service teamed up to give us a full refund, which took 8 days to process. I really appreciate their help and I want to write a nice review. We talked to them in English, which made things easier.
Positive Hotel booking experience
I booked a hotel in Brazil using this website. At first, I was a bit unsure because of the reviews, but then I saw a great deal and went for it. I booked for two people, but the hotel said it was just for one. I got in touch with Hotelopia, explained what happened, and the customer service team, who spoke English, were really nice. They sorted out the reservation with the hotel in Brazil.
Malta Trip
I recently went to Malta with my family for our summer holiday and used this amazing website to book a few hotels. It was so easy to book and there were tons of options for rooms and board. The prices were really reasonable as well. The hotels I ended up staying at looked exactly like they did in the pictures and were all recommended by the website. I had such a fantastic time!
Misleading hotel information
I had a terrible experience with this platform. The hotel info was totally wrong and out of date. The customer service was awful. I really recommend booking directly with the hotels next time.
Booking mishap
I had a really bad time with a hotel booking recently using a particular platform. So, I turned up at the hotel in Miami that I booked through this platform, right, and it's 3 am and they're telling me they haven't been paid. I had to pay for another room out of my own pocket for that night. I got in touch with the platform straight away to ask for a refund and I'm hoping to get my money back soon.
Refund for hotel cancellation
I had to cancel my hotel booking in Glasgow and got my money back within 2 days. Also had to cancel a 9-night stay in Japan, got an instant response and the money was back in my account the next day (even though they said it could take 5-20 days). No complaints here, usually people only talk about bad experiences so I wanted to share my good one.
Unhygienic hotel experience, no refund yet
I was really unhappy with my stay at this hotel recently. As soon as I arrived, I saw lots of bugs and the room wasn't clean. I told the staff about it, but they didn't do anything to sort it out. And to make matters worse, I still haven't been given a refund for my stay, which is just not on.
Cancelled booking, no refund
I cancelled my rooms and they told me it would take 5-7 days for my money to come back as my credit card number had changed. They said they couldn't update it and now it's been weeks with no refund! They're asking for a picture of my card, can you believe it?
Booking gone wrong
I had an absolutely dreadful experience with this company. We were pointed in their direction by another booking site, only to discover that they're impossible to get hold of and extremely unprofessional. When we had to cancel because of the awful weather, we didn't get a refund despite the fact that the hotel didn't receive any money either. It's just not on, it feels like a case for consumer protection.
Hotel room booking
I booked a hotel room right away, but then I realised I needed to cancel as soon as possible. Can you believe it? They actually tried to charge me a cancellation fee even though I cancelled almost immediately! I went on the website to cancel, but it's as if my booking didn't even exist. I sent them an email, but I haven't received a reply, and when I called them, I was left on hold for what felt like an eternity.
Hotel booking
I'm really disappointed with the service I got from this company. I booked through their website, but they charged my card and didn't actually confirm the booking. When I tried to contact customer service for help, I couldn't reach anyone. The lack of communication and support from this company is just not on.
Reservation mix-up
I recently booked 2 DELUXE rooms for 4 adults and 2 children through this website. However, when we got to the hotel, they gave us 2 STANDARD rooms instead. The staff said there was no reservation for the children from the booking company. When I contacted customer service about this, they replied in a different language to the one I used when booking and said I had booked what I got. Even though I had proof that I booked differently, they kept saying I was wrong. My experience with this booking company was really disappointing and I felt like they were trying to trick me. I strongly recommend not booking through them in the future.
Last-minute hotel switch
I booked a hotel in Gran Canaria using this website not long ago. But when I got to the hotel, they said my room had been double booked. They told me I had to go to a different hotel 4 miles away and return the next day. After booking 5 months ahead of time, this was really annoying and disheartening. I got in touch with customer service and eventually a nice representative helped me sort everything out in the end.
Hotel booking experience
I recently booked a hotel through this website and it was a complete disaster. The customer service was terrible - they were so rude, unhelpful, and just seemed to want to shout at me over the phone instead of helping me with any issues. When I requested confirmation of my booking, the representative didn't even have an email address and kept asking me for it repeatedly. The confirmation email I eventually got was for a completely different hotel and was even sent from an email address of a different company. It was all just a total mess and I definitely won't be using this site again.
Booking payment issue
I've just had a really frustrating situation with a hotel booking payment from a third-party website. When I got to the hotel, they told me the room hadn't been paid for, even though the booking platform had already taken the money from my account. I made lots of calls to the company, but each time I got different information and one of their representatives was really unprofessional. The problem still hasn't been sorted out. I wouldn't recommend using this company for hotel bookings because they're not reliable and don't take responsibility for their mistakes.
Review with most votes
Refund for hotel cancellation
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