Shearings Coach Holidays Reviews
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Christmas break
My friend booked a christmas and after christmas break in the Lake district for 4 people. I was one and paid £150 deposit. I am 80 and y area went into stage 2 lockdown. My friend booked on the Monday as soon as the announcement was made about 2nd stage lockdown I cancelled as I am at risk, and that was in days. NO REFUND. Yet other holiday companies refund with no problem. I know things are difficult but come on cancelled within days. You have no conscience. Will not book with you again. I am also disabled. Thanks for your understanding
Eastbourne and brighton
Had a lovely 5 days. The coaches were clean and our drivers Gary and Craig were brilliant, nothing was too much trouble. The Burlington hotel was clean and the food good. The 2 lifts need up dating as they are old and not very efficient. Our room was very nice with a sea view but the bath with a shower over was very high and difficult to get in and out without help. We will definitely book further holidays as it was excellent va!he for money. Thanks.
Andre Rieu in Glasgow
Absolutely disgusting treatment when holiday cancelled by Andre Rieu due to coronavvirus. Hydro Glasgow is refunding ticket prices but shearings refusing. When even the CEO Richard Calvert is refusing to answer 2 email I personally sent you know it's not a company worthy of my business ever again. Refund everyone... do the decent legal thing ... We are not here to prop up your company
Heart of Italy
Disgraceful treatment of customers requesting refund. Stay well clear and look elsewhere.
Our holiday to Italy was cancelled by Shearings because of the Coronavirus and likewise we are having trouble getting a refund which we are legally entitled to. We had up to 19 holidays a year with them and this is how they treat thei loyal customers. Other coach firms do the right thing and refund the customers money.
Shearings cancelled our trip to Scotland at the end of March and have refused to refund our money. We will NEVER book with them again.
Holland in Bloom
Our holiday in March was cancelled due to coronavirus. We have been offered a credit note instead. We are Legally entitled to our money back but Shearings are refusing.
Ordering was easy but getting our money back has been impossible so far. This company does not deserve the loyalty we have shown them over the past ten years.
Other holiday companies have refunded their customers. I wish I had booked with one of them instead. If you are going to book with them I would leave it until the last minuteTotally agree. ABTA say a refund should be given but Shearings are breaking the law and refusing. Disgusting treatment to many older customers and causing real distress.
Like many people I have been met with a brick wall. Even the CEO Richard Calvert refuses to reply to 2 emails. Never again would I book with them. Illegal underhand way of dealing with loyal customers.
Cancelled trip
Shearings cancelled our trip to Scotland and refused to refund our money. Not impressed. Will be taking this further.
You have rights. Check out ABTA and Which websites. Im having same problem. Horrible company... will never use them agsin
I agree with Brenda. Disgusting attitude from this company. I too, and I suspect many others, will never use this company again.
My husband and I are having the same problem as I have posted on another comment. Shearings are not following guidelines as set out in ABTA rules. They are BREAKING the LAW by keeping their customers monies.
St Mawes cornwall
Everything was spot on can highly recommend this holiday. Stuart our driver very informative without being annoyingly so. Laurie hotel manager was great, had a problem which was soon sorted with an upgrade. Food was delicious, waitresses quick and friendly. To top it all we had a table overlooking the harbour. Trips out were grand, we took the ferry across to Falmouth on our own saw the dolphins swimming at the front of the ferry. St Mawes lovely fishing village with good walks. Shearings 10 out of 10 best holiday yet.
5 days at Bay Hotel Torquay
This hotel is not suitable for people with disabilities steps to main entrance had to use side door which could only be opened from inside steps to dining room received help from Shearings rep low toilet seat with no wall grip had to pull-up on the sink not being able to stand for lengthy periods could not use shower payed extra for sea view could only see masts of moored boats good food with helpful staff shabby rooms please advise future disabled travellers
5 Day to Tenby
We both say what a very enjoyable 5 day break to Tenby from our pick up at 6 30am in Richmond to our return last night the journey the excursions the hotel every thing was just as we expected our lady driver kept us informed all the time We arrived at the Imperial Hotel in Tenby very well situatuated for visiting the Town we had asked for a low room as I am not now able to climb a number of stairs our bedroom was fine lovely sea view in summer you will be able to open 2 doors which gives access to a balcony and an even better view to the whole of the South bay The hotel staff were very helpful as I am not now able to carry my breakfast and my husband the first morning was helping me to get what I wanted the waitress had noticed this and no problem came over to us and said to my husband that she would help me so he could get his own and every morning she repeated the help
The only thing was no hooks in the entrance for our out door coats especially if they are damp The icing on the cake is the spectacular views that the hotel has in all a very very enjoyable 5 days Thankyou Shearings Margaret and RayTrip to Paignton
A very disappointing trip. Poor food poor service. Felt more like a motorway service station. Shearings are cutting back in all areas. Staff incompetent and very defence -blaming computer errors
I feel the same all they are worried about is money not customer service. They are a crap company and have very poor hotels. Good luck I hope they have a conscious