RAC Breakdown Reviews
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Breakdown assistance service
The breakdown assistance I got from the technician was really great. He gave me a quick call to find out what was wrong with my car and let me know he was on his way. He got to me within half an hour of me phoning in the breakdown, quickly figured out and fixed the issue with my car, and even took the time to explain what he had done.
Faulty keys replacement
The problem with my dodgy keys wasn't fixed right away, but later that evening, a locksmith turned up and changed them for me. The old key was stopping my car from locking properly, and the windows kept opening by themselves. It was really important for someone to come quickly, so I'm relieved the locksmith arrived promptly.
Breakdown Assistance
I was stuck in the New Forest for hours waiting for help. Lee finally arrived, he was really nice but couldn't solve the problem. Luckily, he got me back home and arranged for the repair the following day.
Home assist service for car that wouldn't start
I used the home assist service the other day because my car wouldn't start, and I have to say I was really impressed. The guy turned up on time and kept me informed before he arrived. He was really polite and happy to chat about what I had already tried to get the car going. After checking everything thoroughly, he found a broken starter motor, which he fixed right away. All in all, it was a fantastic service and I am so thankful for the help he gave me.
Tyre replacement nightmare
I just wanted a straightforward tyre replacement, but it turned into a real nightmare. I made a complaint and submitted a claim over a week ago, but there's been no resolution yet. I've had to make several trips to the garage and spend hours on the phone for a slow puncture - it's absolutely ridiculous! It's clear that customer retention is not a priority for this company.
Long wait for help
The bloke who eventually came to sort out our car was really friendly and did a proper job, but trying to get help in the first place was an absolute nightmare. They just kept on telling me to go online or use the app, which was no good because neither of them would even work. I mean, how am I supposed to go online if my car's broken down?
Car breakdown assistance
I had my car break down recently and had to call for help. The mechanic came quickly and found out it was just a flat battery. He was really polite, knew what he was doing, and got me sorted out in no time. I was really impressed with how good the breakdown service was.
Inspection service review
I recently used an inspection service to buy a car from this company and it was an absolute disaster. I paid for extra photos and additional services, but I only got three photos and a really vague report. The report was written so badly that I ended up missing a few problems with the car, which cost me more money for repairs later on. When I asked for a refund for the poor service, the customer service was terrible. They wouldn't let me talk to a manager and were no help at all in fixing the problem. I won't ever use this service again and I'd advise others to avoid it too.
Breakdown assistance
The breakdown assistance we got from your team was top-notch. The patrol got to us quickly and gave us a heads up when he was on his way. We were stuck in a bad spot on a busy road, but he calmed us down and quickly figured out and sorted the problem. He was really nice, knew his stuff, and handled everything like a pro. He did your company proud and we were really thankful for the help.
Knowledgeable mechanic assistance
I really appreciated how quickly the mechanic showed up at my location. It was good to know that he had worked on classic vehicles before, which meant he knew what he was doing when diagnosing and fixing the problem. Unlike past experiences with breakdown services, this mechanic seemed genuinely keen to help and took the time to explain things clearly. His knowledge and professionalism were a welcome change and made my overall experience with the breakdown service much better.
Breakdown assistance for automatic Range Rover
The breakdown assistance I got for my automatic Range Rover was really disappointing. When the engineer showed up, he didn't seem confident in dealing with the gearbox problem. He had to call a mate for advice and look at the onboard computer for fault codes, which made me doubt his skills.
Business van breakdown cover
I wouldn't recommend trusting the salesperson who tries to sell you breakdown cover in person. I thought my business van was all set for breakdowns, but turns out I was given false information. When I tried complaining to the company, they just ignored me and didn't want to help. It's pretty disappointing to receive such bad customer service from a company that's supposed to be reliable.
Breakdown recovery service
The breakdown recovery service I got was really disappointing. It took ages for a driver to come and help me, and I couldn't even get in touch with them easily. I was stuck on the side of the road by myself as a woman, so I had to pay a lot for a taxi home and leave my car behind. When I went back to get my car, they made me buy an expensive battery from them because it was the only choice. All in all, my experience with the breakdown recovery service was not good at all and it was really inconvenient.
Quick and efficient roadside assistance
The breakdown recovery van turned up pretty quickly, about an hour after I reported the issue. The mechanic was really polite and helpful, he sorted out the problem in no time and even gave me some tips on what might have caused it. The only slight hassle was having to type in the location details on the app, but other than that, the service was top-notch.
Mercedes breakdown service
Colin from the breakdown service was an absolute lifesaver when my Mercedes got a flat tyre outside my house. He came quickly, was really friendly and knew exactly what he was doing. Thanks to him, my car was up and running again in no time. I would definitely suggest their services to anyone after such a great experience.
Breakdown assistance issue
After getting the RAC mobile mechanic to change my spark plugs, I ended up waiting for a really long time for help getting my car started again.
My car broke down
My car conked out, so I rang for some help. The chap who turned up was smashing - he managed to get my car going, but had to tow it to the garage. He talked us through what was going on and even arranged for an Uber to take us home. All in all, it was a top experience and I felt well looked after and secure.
M25 breakdown
I had a bit of a tough time on the M25 the other night, my car broke down while I was there all alone. It was pretty scary, but luckily the person I spoke to on the phone and the RAC mechanic, Brian, were both amazing. The person on the phone was really calming and helpful, giving me some good safety tips. And Brian was so nice, he fixed my car super quickly, it only took about 5 minutes. The app they gave me was also really handy, kept me in the loop the whole time. Honestly, I couldn't have asked for better service from the RAC Breakdown team.
Breakdown assistance, prompt service
The breakdown mechanic turned up pretty quickly, within an hour of me asking for help. He had a good look at my car and sussed out the problems, suggesting I take it to a garage for more checks. He was proper professional and polite the whole time. I was grateful for getting a copy of the diagnostic report by email too.
Breakdown assistance service
The breakdown recovery guy who came to assist me was absolutely brilliant. He was really polite, helpful, and knew exactly what he was doing. He made sure both me and himself were safe by following me to a nearby petrol station to ensure I arrived there without any issues. I really appreciated how he was aware of my diabetes, especially as I hadn't eaten for 7 hours.
However, the process of actually getting the breakdown recovery person to me was a bit complicated because they kept sending me internet links via text messages, which was a struggle with the poor internet signal in my area. When I eventually got through to the call centre, the first person I spoke to noted my medical condition, but the second handler seemed unaware of this until I mentioned it. Despite these issues, the overall experience was positive because of the professionalism and care shown by the breakdown recovery guy.
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Car breakdown assistance
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