Direct Energy - Overall Rating based on 26 reviews
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Switched to another energy provider
I had a bit of a rough time with the energy provider, to be honest. They hit me with a last-minute cancellation fee, which wasn't great. The system they had for customers to keep tabs on their energy usage was a nightmare to use, and even after getting in touch with their tech team for help, the problem was still there. So, I decided to switch to another energy provider in the area that had a much easier platform to use.
Service contract renewal
So, you know, I signed this contract with these people a while back, yeah? And then, they tried to renew it without even asking me first! It was totally dodgy and just not cool. They owed me over $400, and when I asked for it back, they were like, "Sorry, it's ours now." I had to go to my MP and get in touch with the Energy Minister for Canada to sort it out. Finally got my money back, but honestly, these guys are the pits! Total liars and crooks, I'm telling you!
Disappointing communication and no savings.
I was really let down by the service I got from this company. They say they're all about customer service, but the call centres were useless and just made things worse. It was like banging my head against a brick wall whenever I tried to talk to them.
Transition to average billing
I recently decided to switch to average billing with my current energy provider. But I've been really let down by the service I've been getting. I've been keeping a close eye on my energy usage for the last six months, yet my bills have suddenly doubled. When I asked about this, I was given answers that just didn't make sense and didn't match the rates I'd been given.
Energy services
As someone who has been with the company for a long time, I must say that I've been a bit disappointed with the customer service. It just doesn't seem as professional and efficient as I'd like. Whenever I've tried to get help through chats, emails, or calls, it always seems to take too long and the assistance isn't very effective.
And don't even get me started on the new website design - it's just not very user-friendly at all! Trying to navigate the platform has become a frustrating chore. Overall, I have to say that my interactions with customer service and the website have been quite below par, and I'm feeling pretty dissatisfied with the level of support I've received.Payment issues
I attempted to set up autopay or pay my bill using a credit or bank draft, but it didn't go through. I ended up spending more than 2 hours on the phone trying to settle my electric bill. Eventually, the supervisor managed to take my payment over the phone. The customer service was awful and I feel like I've wasted 2 hours of my life that I'll never get back.
Review with most votes
Transition to average billing
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