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Switched to another energy provider
I had a bit of a rough time with the energy provider, to be honest. They hit me with a last-minute cancellation fee, which wasn't great. The system they had for customers to keep tabs on their energy usage was a nightmare to use, and even after getting in touch with their tech team for help, the problem was still there. So, I decided to switch to another energy provider in the area that had a much easier platform to use.
Service contract renewal
So, you know, I signed this contract with these people a while back, yeah? And then, they tried to renew it without even asking me first! It was totally dodgy and just not cool. They owed me over $400, and when I asked for it back, they were like, "Sorry, it's ours now." I had to go to my MP and get in touch with the Energy Minister for Canada to sort it out. Finally got my money back, but honestly, these guys are the pits! Total liars and crooks, I'm telling you!
Disappointing communication and no savings.
I was really let down by the service I got from this company. They say they're all about customer service, but the call centres were useless and just made things worse. It was like banging my head against a brick wall whenever I tried to talk to them.
Transition to average billing
I recently decided to switch to average billing with my current energy provider. But I've been really let down by the service I've been getting. I've been keeping a close eye on my energy usage for the last six months, yet my bills have suddenly doubled. When I asked about this, I was given answers that just didn't make sense and didn't match the rates I'd been given.
Energy services
As someone who has been with the company for a long time, I must say that I've been a bit disappointed with the customer service. It just doesn't seem as professional and efficient as I'd like. Whenever I've tried to get help through chats, emails, or calls, it always seems to take too long and the assistance isn't very effective.
And don't even get me started on the new website design - it's just not very user-friendly at all! Trying to navigate the platform has become a frustrating chore. Overall, I have to say that my interactions with customer service and the website have been quite below par, and I'm feeling pretty dissatisfied with the level of support I've received.Payment issues
I attempted to set up autopay or pay my bill using a credit or bank draft, but it didn't go through. I ended up spending more than 2 hours on the phone trying to settle my electric bill. Eventually, the supervisor managed to take my payment over the phone. The customer service was awful and I feel like I've wasted 2 hours of my life that I'll never get back.
About Direct Energy
Many home appliances are required for various reasons in homes. The appliances range from cooking appliances for making meals to television and home theatre systems for entertainment. When it comes to these appliances, there are we would want them to function effectively and that we should be able to instantly repair or replace them should they have issues. This is why those who are wise often opt for insurance that protects their home appliance so that they don’t have to worry about raising the money all alone whenever they have an issue with their appliance. However, the appliances mostly require energy to work. For some of the appliances, electricity supplies the energy it needs to work while for a few of them, gas would be required. Thus, you would want a constant supply of electricity and gas to your home to power your appliances. Furthermore, you would want it to be affordable considering that it is going to be an expense that you would have to pay for regularly. Many countries across the United Kingdom offer gas and electricity solutions to homes. One of such companies is Direct Energy. You should read reviews of Direct Energy to see if they are the right company for your electricity, gas and appliance insurance needs before patronizing them.
About Direct Energy
Direct Energy is a company that was established to cater to the energy needs of homes. They provide their customers with easy solutions that aid them in tracking, understanding and controlling their use of natural gas and electricity. They claim that the insight they provide their customers helps them make smarter decisions so that they can save money by reducing their use of energy and being more efficient.
Services of Direct Energy
The services of Direct Energy include helping their customers have uninterrupted, efficient and cost-effective access to electricity and natural gas in the United Kingdom and other regions. Direct Energy caters to both residences and businesses. They also help with insurance advice for home appliances. You can visit their platform and enter your ZIP code. You would find the energy plans that apply to your region. You can compare and choose your preference after which you complete your order.
Compliments, Complaints and tips for Direct Energy
If you have used the services of Direct Energy, kindly drop a review for the company. How easy was it for you to find an electricity and natural gas plan for your home or business? How would you rate the quality of choices that were available for you to choose from? How affordable are the services of Direct Energy? How efficient was the plan that you opted for? Did they meet every part of the plan satisfactorily or were there lapses? If you contacted Direct Energy customer service, how would you rate their effectiveness? Would you recommend Direct Energy to others? Your replies will help other people who are looking for energy solutions for their homes who would come across your reviews during their research to avoid making mistakes.
How to choose an energy supplier
Choosing an energy supplier is not as hard as it may seem at first. It may feel overwhelming when you begin your search as the competitive market offers many options, so here we break down four key points to consider when choosing an energy supplier:
1. Compare with your previous energy supplier
It’s a good idea to always keep tabs on your energy expenses so you can later on analyze what your costs are, for your home or business. This way you will be more prepared when the moment comes to choose a new energy supplier and find out which one can better meet your needs.
2. Supplier’s history
Do some background research about the supplier. Is the energy supplier a well-established company in the market? Are they licensed to serve your area? What have been other people’s experiences with the supplier? Do they have a good reputation? The kind of reputation and position they hold in the community is an important factor to consider.
3. Pricings and plans
Reviewing their pricing and plans as well as the terms and conditions of the plan you are choosing. Try to find the plan that most accommodates to your needs and budget and, also, make sure the plan you choose can help you avoid being charged extra for services you are not interested in.
4. Customer service
Look for a company with excellent customer service, with employees that are polite, willing to answer your questions and help you when in need. This will make a great difference if you ever run into problems or misunderstandings. You can always do some research on the web, ask people around you what their experience has been or read customer reviews to find honest feedback on the company’s customer service.
In BritainReviews you will be able to find plenty of experiences and opinions from real customers so you can objectively look and compare many energy providers. Take a look at some of the reviews and decide for yourself:
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Categories Direct Energy
Energy | Cheap Energy Reviews & Experiences | Green Energy Reviews & Experiences | Gas Reviews & Experiences | Electricity Reviews & Experiences
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Seite online seit: 30 December 2018
Letzte aktualisierung: 29 November 2024
Review with most votes
Transition to average billing
I recently decided to switch to average billing with my current energy provider. But I've been really let down by the service I've been getting. I've been keeping... Read onBy: Patel