Fortnum And Mason Reviews

: 23

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96% Would buy here again

Most relevant positive review

  2024-05-11
Picnic hamper, easy ordering a
I recently bought a picnic hamper from this shop, and I have to say, I was really impressed. Orde...Read on
alice

Most relevant negative review

  2024-04-02
Birthday Hamper
I bought a Birthday Hamper from this place recently, and I have to say, I was really let down by ...Read on
A. Saunders

Review with most votes

  2024-02-01
Hampers and gifts
As a customer of Fortnum and Mason, I just want to say that shopping on their website is an absol...Read on
Zachary Scott

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    Gift items and others.

    I'm sure nobody would be happy after spending a certain amount of money on gift for a loved one during special occasion or period and on delivery, he or she realises the gift in actual sense not truly worth the sum paid for. That is cheating and a colleague in office was complaining about such, as she was being cheated on. I had to refer her to Fortnum & Mason as a better option for anything gift items among other products and services. That is because I had personally bought from Fortnum & Mason and was satisfied with what I got. She's also bought from the company and has testified to the better products and services she received from Fortnum & Mason.


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    Personalized golden wedding anniversary gift

    The online shopping site was so easy to use and had loads of amazing gift ideas to choose from. Me and my mates were on the hunt for something really special to celebrate our friends' golden wedding anniversary, and we found just the thing - a fancy custom label for a bottle of champagne and some delicious champagne chocolates. It was so simple to pick out the items we wanted and personalise the label, and the delivery came exactly as we asked for. Our friends were over the moon with the lovely and thoughtful gift, and we were absolutely delighted with how it all turned out.


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    DIY tool biscuits

    The homemade tool-shaped biscuits from this place went down a treat with my husband, even though he usually tries to steer clear of anything DIY-related on his birthday. It was a cheeky little gift that allowed me to rib him about all the odd jobs that need doing around the house, while we both tucked into some yummy biscuits. The biscuits were really high quality, and the effort put into the design was top-notch. They weren't just tasty, they were a fun and special surprise that brought a big grin to his face.


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    Hampers and gifts

    As a customer of Fortnum and Mason, I just want to say that shopping on their website is an absolute pleasure. It's so easy to use and they have such a great range of products to choose from. My only thought would be to have the option to customise hampers, so customers can pick a size that suits them. I bought a lot of items as gifts, so a smaller hamper would have been perfect. But all in all, I'm really happy with the quality of everything I bought and how smooth the shopping process was.


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    Picnic hamper, easy ordering and delivery

    I recently bought a picnic hamper from this shop, and I have to say, I was really impressed. Ordering it was easy and stress-free, which made it super convenient for me to get it delivered to my address in the US. The hamper was top-notch quality and exactly what I wanted. It turned out to be a fantastic gift for a friend who adores picnics. In general, I'm really pleased with my purchase and would absolutely recommend this store to others.


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    Delayed delivery of order

    I placed an order with this company thinking my stuff would come in good time. But, turns out they were over a week late, which caused me a lot of hassle. I needed those items urgently, and I even asked for them to come a few days before the deadline. So, this delay was really frustrating and let me down.


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    Clotted cream biscuit tin and tea carton

    The delivery I got had a few bumps and bruises, like the clotted cream biscuit tin being squashed along part of it and the cardboard tea box a bit squished. The sachets inside were a bit crumpled too, but luckily the actual food inside was fine. Even though the packaging had problems, the items inside were still top-notch as usual from this company. I was a tad let down by the packaging condition, but overall I was happy with the quality of the products.


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    International gift delivery

    While I was in London recently, I saw how happy my family was in the shop. So, I decided to choose a special gift and send it to my friends in the UK from my home in Denver, Colorado. Ordering was easy, the prices were fair, and the service was top-notch - all of which really impressed me. The gift arrived quickly as I had asked, and I was even sent a message once it had been delivered. I am really thankful for the outstanding service I received.


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    Variety of products

    I'm really impressed with the variety of products the store has to offer. The quality of everything is top-notch and I love looking through all the different options available. Shopping there is always a breeze, making it a really enjoyable experience. Plus, my order arrived quickly and everything was packed securely to prevent any damage. I really like the effort they put into packaging, it shows they care about keeping customers happy.


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    Beautiful teapot purchase

    I recently went to this really awesome spot in London, Fortnum & Mason, for a spot of tea and it was absolutely amazing! The tea was delightful and the whole place had such a fancy feel to it. After our tea, we had a wander around the shops and I ended up buying this adorable teapot that we now use regularly. It was such a great day out and I'm already looking forward to going back again!


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    Expensive drink purchase for a gift

    I recently splurged on ordering a fancy drink online as a gift, but I was pretty gutted when it turned up without the iconic green Fortnum And Mason bag. I shelled out £90 for the pressie, so I reckoned it should come with the signature bag, you know? But when I got in touch with customer service, they told me that bags aren't included for online orders. The fact that there's this kind of inconsistency in the whole Fortnum And Mason experience has really left me feeling let down.


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    Tea basket gift for granddaughter

    I bought a tea basket gift for my granddaughter to enjoy her first time at this place. Even though it was out of stock at first, they got in touch with me as soon as they had it back in. The delivery was really fast and my granddaughter was thrilled with her gift.


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    Products arrival

    I'm really happy to say that the stuff I ordered came quickly and was wrapped up nicely. I've been sharing these amazing treats with my family and mates, and they're loving them. All in all, I'm pleased with the quality of what I got and would definitely think about ordering again down the line.


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    Order for my friend

    I ordered a package for my mate and it was dead easy to do! The package was sent with DPD, and when they couldn't deliver it, it was no problem - I just had to change the time for it to be delivered. And you know what? The delivery arrived bang on time!


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    Damaged Shipment

    My first order arrived damaged, which was really disappointing. But, gotta say, customer service were spot on. They quickly sorted out a replacement for the damaged stuff and made sure it was delivered smoothly. I was impressed with how professional and fast they were at dealing with my issues.


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    Birthday Hamper

    I bought a Birthday Hamper from this place recently, and I have to say, I was really let down by both the quality of the item and the service provided. The box it came in was way too small and as a result, the contents were damaged. When I got in touch with customer service, they said they would send a replacement, but it arrived damaged too and the packaging was pretty poor. On top of that, the hamper didn't even reach the recipient in time for their birthday, which just added to the disappointment. I've been a regular customer here, so I was pretty shocked and let down by the lack of quality control and customer service from a shop that is meant to be prestigious.


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    Birthday hamper gift

    I sent this lovely hamper to my mate for her birthday. She absolutely loved it, but when I saw it in real life, it was actually smaller than I thought it would be. Nevertheless, the quality was fantastic and the way it was put together looked really impressive.


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    Tea enthusiast

    I'm an American living in Rome, Italy, and whenever I visit London, I always make sure to stop by Fortnum & Mason. The quality and taste of their products never fail to impress me - from the teas to everything else they offer. It's a must-visit for me in London, and I love sharing this hidden gem with friends and colleagues.


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    Tea delivery

    The tea I ordered came pretty fast and in great shape. I'm really happy with how good the tea is and can't wait to have it in the summer. The packaging was really good too, no chance of anything getting damaged while it travelled. Overall, I'm really pleased with what I got and the service was spot on.


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