Explorer Travel Insurance - Overall Rating based on 22 reviews
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Medical insurance for cancer survivor
My wife and I found this company when we were having a hard time getting insurance for her recovery after cancer. Explorer Travel Insurance not only gave us the insurance we needed, but they also really helped us out every step of the way. We've been sticking with them ever since because they also have policies that cover my business travel.
Annual travel insurance
I really like the Explorer Travel Insurance policy because it clearly tells me what it covers and what it doesn't. The updates they send me regularly make me feel confident about my coverage. I wouldn't hesitate to suggest this insurance provider to my friends and family when they need travel insurance.
COPD travel insurance
Once I found out I had mild COPD, I looked everywhere for affordable travel insurance from the well-known companies, but couldn't find any. Then I found your company and, goodness me, what a pleasant surprise it was! Filling in all the necessary details was so easy, much easier than other companies. And, the price was more than £200 cheaper! Unbelievable. I am delighted with the service from your company and hopefully, I won't ever need to actually use it.
Great holiday insurance experience
I had a brilliant holiday and thankfully didn't have to use the insurance. However, I felt comforted knowing that if I did need it, making a claim would have been straightforward. Sure, it may have been a tad pricier than other options, but I was really impressed by how well they communicated. The clear instructions and emergency contact phone numbers they gave were a thoughtful touch I hadn't seen from other companies. Plus, those personalised emails they sent really made them stand out to me. All in all, the service was excellent.
Affordable travel insurance
I switched to this travel insurance provider recently because they had really good prices. Since I have some existing health problems, it's important for me to get insurance that I can actually afford. After looking at quotes from a few different companies, I realised that this one was the best deal. Even though I haven't needed to use it yet, it's comforting to know that I have a trustworthy insurance company looking out for me. I like that they are honest and work hard to give people with health problems affordable choices.
Travel insurance for trips to Australia
I've used this travel insurance a few times now for our trips to Australia, for both me and my partner. I have some health problems that can make getting holiday insurance more expensive and tricky, but I've found this company to be dependable and good value. They cover a lot of different medical issues for a fair price, and it's easy to tell them about my conditions. Even though I haven't had to claim anything yet, I trust that I'm well covered. It's nice to feel like a valued customer, so I'll definitely keep using this service in the future.
Easy setup process
As an older person who isn't great with technology, I was pleasantly surprised at how simple it was to get my travel insurance sorted out. The website was easy to use, and knowing I could talk to a real person on the phone if I needed to was really comforting. Luckily, I didn't have to use the insurance while I was away, but I felt secure knowing that if I did, it would all be as straightforward as getting the policy sorted out in the first place.
Full cover at a reasonable cost
I was really pleased with the value I got from this travel insurance company. The fact that they offered full cover at a reasonable price was a big bonus. Even though I haven't had to make a claim yet, getting regular emails from them puts my mind at ease knowing they've got my back if anything happens. I was particularly happy that they covered my husband's hypertension for a small extra cost, unlike other companies who wanted to charge double. When it comes to renewing, I'll definitely be sticking with them.
Emergency cancellation insurance coverage
Unfortunately, my wife got diagnosed with lung cancer just 2 days before we were supposed to jet off on holiday. But, Explorer Travel Insurance really came through for us by giving us back all the money we spent on the trip. It was a huge weight off our shoulders during such a tough time. Now, I'm thinking of checking with Explorer about getting insurance for a holiday here in the UK while my wife's treatment goes on. All in all, I thought the Explorer deal was fair for what we got covered, and they handled our claim quickly and well, which was a big help.
Travel insurance policy
I bought a travel insurance policy from this company and, luckily, I haven't needed to claim, but I have to say, I was really disappointed with what came next. I was bombarded with loads of emails from them, it felt like every few days there was a new one in my inbox trying to sell me another policy (even though I already have one) or just sending me things I didn't need. It was just too much and I didn't like it at all. It honestly made me think less of the company, so I won't be buying from them again just because of that.
Annual insurance with cruise cover
Explorer gave me a really good deal on my annual insurance which also covered my cruise. During my trip, we missed a port because of storm Babette, but Explorer wasted no time in sorting out the payment. At 75 years old and with some health problems, I'm happy with the service and I plan to renew my policy with them later this year. I'd definitely suggest Explorer to others as well.
Health condition-friendly insurance
I've been with this travel insurance provider for a good few years now, and I must say, I'm really impressed with the way they look after me. I've got a few health issues, so finding insurance that actually covers everything can be tough. A lot of other companies either won't even give me a quote or they ask for crazy high prices that I just can't afford. But Explorer Travel really goes the extra mile to make sure all my conditions are taken into account and included in my policy. It's a relief to know that I'm properly covered when I go away.
Holiday cancellation insurance
I was really pleased with how well the insurance company communicated with us and how clear the coverage was. The amount they paid out for holiday cancellation and lost baggage was much better than what other companies were offering. Given the health issues both my husband and I have had, the price we paid for the insurance seemed very fair. When compared to other companies with a 5-star defaqto rating, this company gave us more benefits at a lower price.
Frequent customer, last purchase on 11th December.
We've been loyal customers of this company for quite a few years now, having used their services four or five times. Our most recent transaction was on the 11th of December last year. Every time we've dealt with them, we've received top-notch service and never had any problems. Their ordering process is simple, their service is quick, and their prices are competitive, which is why we always choose them for our travel insurance needs. We appreciate the peace of mind their policies give us, knowing we're covered if anything unexpected happens during our trips. They always send out policy documents promptly and reliably, so we can travel without worrying. Overall, we definitely recommend this company to anyone looking for dependable and efficient travel insurance services.
Affordable and accommodating travel insurance
I was really pleased with the service I got from this travel insurance company. Even though I have some health issues and I'm not exactly young, I thought their prices were good and their staff were really nice and helpful. I'd definitely tell other people to consider them for travel insurance.
Quick and easy online purchase with excellent customer support.
Buying travel insurance from this company was really easy, even though I had to go through some checks because of a medical issue. Doing it online was much faster than calling up, and any problems or questions I had were sorted out quickly by their friendly customer service team. It all went really smoothly and was a great experience overall.
Blue light Card Holder's supporter
I wouldn't recommend going with this company. Their customer service and communication are both awful.
Unsatisfactory service
I had a really terrible experience with this company. It's been 18 months now and I'm still struggling to get my claim sorted out. The hospital hasn't even sent a final notice for payment, and when they tried to contact the company, they were met with refusals and excuses about data protection. I can't believe they would use that as an excuse to avoid dealing with legitimate claims. I had to jump through hoops to get important documents like my son's doctor's ER notes just to prove his diagnosis, which should have been provided by the insurance company in the first place. And now, even after all this back and forth, I have a looming deadline before the bill goes to collections. The lack of communication and professionalism from this company is really frustrating and I would suggest anyone thinking of using them to think twice.
Explorer used for Lanzarote trip
I've been with this travel insurance company for ages, but had to stop using them due to Covid. My sister's health isn't great at the moment, so we can't go on trips together anymore. However, for my 80th birthday, my family treated us to a surprise trip to Lanzarote, and we went back to using Explorer for insurance. I haven't had to make a claim yet, so can't really comment on that.
Travel insurance
Will not use them again and will advise my friends accordingly. Refused to pay for additional medicines required when stuck in Spain even though I had taken extra medicine to allow for delays. In my opinion a useless policy.
Review with most votes
platinum annual trip policy
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