Freedom Health Insurance - Overall Rating based on 24 reviews
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Health insurance
Cowboy institution. I made a claim for bad knee pain, I saw the GP and orthopaedic consultant for the 1st time, within a month of the continuous pain. Had an MRI, showed the cause of pain was a ... sticking out. Freedom refused to cover the claim, stating it was pre-existing. They said the knee pain was a pre-existing, as I complained to my GP of knee, wrist, fingers and ankle pain, just under 5 years ago, shortly after pregnancy, where I gained 5.5 stone. It’s a well known fact that women get pain in their joints around pregnancy, due to hormones and weight gain. Freedom would not cover my claim.
They also claim to cover HCA hospitals in their Elite plan, but then make the process extremely difficult if you try to use them.
Only have 1 manager who works part-time. Other staff can’t deal with query.
Cancel procedures the day before, and on the day that they are planned for.
They will do anything in their power to not pay out for procedures.Urgent claim approved in under 20 minutes
Today really stressed me out when a boring consultant messed things up and made me miss my scans appointment. I had to rush to get an urgent claim approved, so they rewrote the letter and asked the insurance people for help. Surprisingly, Shannon from the insurance team approved my claim in under 20 minutes. I couldn't believe how quick it was!
Surgery coverage denied
I recently had surgery that two doctors and an ENT specialist recommended. They all agreed it wasn't a pre-existing condition. However, Freedom Health Insurance refused to cover the cost, saying the opposite. Their manager acted like they knew more than the medical professionals. It was a let-down dealing with all the usual tricks from insurance companies.
Efficient and Reliable Services
I have been with this health insurance provider for quite a few years now, and I have to say, their professionalism and customer service are outstanding. The team, especially Lynne Heath and her colleagues, always impress me with their knowledge and expertise. Whenever I have had questions or concerns about my policy, they have been more than willing to help and give me the information I need. Freedom Health Insurance really does live up to its name by giving customers a sense of security and peace of mind.
Family-run insurance purchase
This company is honestly the best, their policy is amazing and the customer service is top-notch. I've been with them for more than 10 years and whenever I get in touch, the staff are so friendly and efficient. They handle claims like pros, I never have to stress about a thing. I would definitely recommend them without any hesitation.
Health insurance disappointment
My experience with this health insurance company has been a total nightmare. They have denied every single claim I have submitted, forcing me to pay for all my medical expenses myself. It's obvious that all they care about is getting your money, without any intention of actually helping when you are in need. Whenever I try to talk to them about my claims, they use confusing technical terms to avoid helping me. It's really annoying to feel like they are trying to cheat me when they should be taking care of my health.
Quick and efficient service
I had a really good experience with the claims assessor, Shannon Bennet. She was so helpful and sorted out my issues really quickly. It was such a relief to have someone who knew what they were doing and could actually help me. I would definitely recommend getting in touch with her if you need any assistance.
Virtual GP appointment disappointment
I recently had an online GP appointment, and they said they would arrange for me to have a blood test through my GP. Unfortunately, after waiting for weeks, I discovered that I needed to contact the NHS GP myself to schedule an appointment. Then, I had to have a consultation with the GP to determine if I truly needed the blood test. It was such a hassle and felt like a complete waste of time!
Great Customer service
I reckon Freedom is the top choice because their customer service is top-notch. I've tried out insurance from all the major companies, and Freedom definitely comes out on top. The team there are really friendly and they pick up the phone fast. Plus, they make decisions quickly, which is great. So far, I've never had any claims rejected - perhaps because I make sure to only claim when I know I'm covered!
Been with them 3 years
I've been with Freedom for about 3 years now and I have to say, they are absolutely fantastic. Other patients often complain about the hassle of dealing with their insurance, but not me! I can easily book a phone appointment with a GP on the same day I call, and I receive my referral letter quickly. The members of the claims team are really friendly and they sound genuinely happy when they pick up the phone, which is quite unusual nowadays. Big shoutout to Shannon, Richard, Holly, and all the other amazing people whose names I can't recall right now!
Useless health insurance
This health insurance company is just terrible! I had such a bad time with them when my son needed to see a specialist and they wouldn't pay for a recommended procedure. It was a complete nightmare from start to finish, from the GP referral to the specialist recommendation, and they refused to cover it because they only looked at the initial GP letter. Can you believe that? It's like they have no concern for their customers! And to make matters worse, it took them a whole week just to give me their decision. How awful! Shame on you!
Efficient and life-saving service
Javed really came through for us in a tough spot, he saved the day. His expertise in handling our situation was top-notch and we're so thankful for his help. Big props to him for being so professional and dedicated. Good job, Javed!
Claim denial due to pre-existing condition
I recently had a bit of a nightmare with my health insurance company when I tried to claim for my dodgy knee. Even though I quickly saw a GP and orthopaedic consultant, had an MRI scan that showed a legit cause for my pain, they still turned down my claim, saying it was a pre-existing problem. They pointed to when I moaned about joint pain all over after putting on weight during pregnancy nearly 5 years back. I felt like this decision was totally unfair and unsupportive, especially after all the medical help I'd had.
Health insurance purchase
I really love my health insurance! Whenever I give them a ring, everyone is super friendly and helpful. It's like a miracle when a real person answers the phone quickly. I've been with them for ages and they're definitely the best health insurance I've ever had. I would totally recommend it!
Cancer claims assistance
I recently found out I had cancer and had to deal with the insurance claims team. The people at Freedom Health Insurance were really helpful and made the whole process easy. Javed, especially, was great at explaining my choices and giving me the help I required. Everyone at Freedom has done a fantastic job, always ready to help with any questions or worries I had.
Health insurance claim processing
As a customer trying to deal with a health insurance claim, I must say the experience was quite simple. But, I reckon it would have been way easier if there was a special website just for managing claims. Depending only on emails and web emails to sort things out wasn't exactly the most user-friendly way to go about it. It wasn't as efficient or easy to use as having a proper platform would be. I think having a website for managing claims would really improve the whole customer experience and make the process smoother for everyone.
Quick responses, good explanations, fast solutions, happy
The customer service was absolutely brilliant. They got back to me super quickly and explained everything really well. Everything went really smoothly and I got the answers I needed in no time at all. I'm really pleased with the service I received.
Cancer treatment authorisation
Javed Saumtally was brilliant in approving my cancer treatment and other essential care. The personal support and understanding from the claims team at Freedom Health was absolutely amazing.
Health Insurance
As a customer of this health insurance provider, I have to say that I am really impressed with the knowledge and expertise shown by the customer service team. They answered all my questions clearly and concisely, which made me feel confident about choosing their insurance. The service was not only quick but also friendly, making everything easy. Plus, they replied to me in less than 24 hours, which was amazing. Overall, I'm really happy with my experience and would definitely recommend this provider to anyone looking for health insurance.
Pleased with compassionate care
My partner and I have been really impressed by the amazing care and compassion we've received from the team at this health insurance provider. Shannon, Stephen, and Richard have gone above and beyond our expectations with their fantastic support and help during tough times. We're thankful for their hard work and commitment in helping us deal with our health issues.
Review with most votes
Health Insurance
Knowing the importance of health for myself and my family, I never took health for granted. I am always serious in issues that concern health, from hospital visitation to check ... Read onBy: Flozzy Joe