Frontier Reviews

: 21
71% Would buy here again

Most relevant positive review

  2024-06-06
clothes for my school trip
I've just bought some new clothes for my school trip and the live chat service was fantastic...Read on
Hughes

Most relevant negative review

  2024-02-09
Insurance claim experience
I had a bit of a frustrating situation with my insurance company recently. Basically, the premium...Read on
Emily Brown

Review with most votes

  2023-12-22
Payment Difficulties
I had a bit of trouble making a payment on the website because there was some issue between my cr...Read on
Adams

Reviews (21)

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    exciting experience shopping from Ricki

    The importance of insurance cannot be over-emphasized because they provide support financially in times of loss. I have always wanted to insure my home but finding the right insurance company to use was a challenge. I wanted an insurance company that is trustworthy and efficient. After much research, I settled for Frontier because I was told they use technology, expertise, and innovation to run their operations. I purchased their home insurance package because it was affordable and they are also efficient and dependable. I intend to also insure my vehicle soonest with them. I recommend Frontier if you intend to insure any of your properties or life.

    are you happy with them ?


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    Found through a comparison site

    I recently came across a fantastic deal on a product using a comparison site, which made everything really competitive and user-friendly. Ordering was easy and trouble-free, with clear instructions and choices given. The service was excellent, with friendly and knowledgeable staff on hand to help with any questions or problems. The pricing was very reasonable compared to other stores, so it was definitely value for money. The delivery was quick and efficient, and the product arrived in perfect condition. All in all, I was really pleased with my experience and would definitely recommend this service to anyone after quality products at good prices.


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    Personal items insurance policy amendment

    I recently had to update my content insurance to cover my belongings when I'm abroad. After a bit of confusion on how to do this, I managed to make the changes fairly easily. It would have been much better if the option to cover items outside the UK was clearer from the start. It caused some confusion at first. In the end, I'm happy with how things turned out, but it would have been better with more straightforward instructions.


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    Form submission and renewal

    Submitting the form was really straightforward and simple, which made it easy for me to apply for what I needed. Renewing was a piece of cake, and the best bit was that it was actually cheaper than last year. That meant I didn't have to go through the hassle of looking for other options, which can be a real pain. I was really impressed with how easy and affordable the whole process was.


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    clothes for my school trip

    I've just bought some new clothes for my school trip and the live chat service was fantastic! The person I spoke with patiently waited for me to finish making a few changes online and then helped me out when I got a bit stuck. They made the whole process really simple for me, especially since I'm not that great with technology. Really impressed with the service, keep it up!


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    Home structural inspection report

    The report gave us some really useful info on the state of the house, focusing on those cracks in the walls outside. Even though the structural engineers said it wasn't subsidence causing the cracks, but failed window lintels, that bit of crucial info somehow got missed in the report. I've tried getting in touch with customer service over the phone and chat, but haven't had any luck, which is pretty frustrating.


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    Payment Difficulties

    I had a bit of trouble making a payment on the website because there was some issue between my credit card provider and the Frontier system. It was quite frustrating trying to sort it out, but after the third try, I finally managed to make the payment successfully. It wasn't the best experience, but at least it got sorted in the end.


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    Insurance Renewal Process

    I've just renewed my insurance policy and it was actually pretty easy. They laid out all the important bits like how much I paid last year and what's covered really clearly so I could easily compare my choices and decide if I wanted to renew. I liked how straightforward and clear the whole process was.


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    Bought home insurance

    I've just taken out home insurance because my parents told me it was important. The whole thing was really easy and it covers everything we own, including our pricey PC and laptop. The price seemed reasonable to me, so I'd definitely recommend it to anyone in need of insurance.


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    Online quote system

    I thought the online quote system was pretty straightforward, but I was a bit let down by the robotic chat replies I got when I needed more info about my quote. The fact that I couldn't get a real person to help me made me doubt how much they really care about their customers.


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    Expensive renewal

    My insurance renewal this year turned out to be almost double the amount compared to last year, and I can't figure out why. I was really surprised and let down by the sudden hike in price without any justification given. The whole lack of clarity around the price increase has been annoying, and it's definitely left me with a bad impression as a customer.


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    Home insurance claim

    What a nightmare it was dealing with this company! I had to make a claim for a water leak recently, and I have to say, it was a nightmare from the beginning to the end. Everything moved at a snail's pace, the customer service was not helpful at all, and the end result was disappointing. Despite shelling out for coverage, most of my claim wasn't actually covered, leaving me with a massive bill to foot. And if that wasn't bad enough, my insurance premium shot up at renewal, with a crazy increase that made no sense given my claim history. I'd advise staying well clear of this company!


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    Insurance claim experience

    I had a bit of a frustrating situation with my insurance company recently. Basically, the premium for my policy shot up by a huge amount after I made a small claim for a carpet stain caused by a nosebleed, even though I hadn't made any other claims in over a year. I was shocked to see the renewal cost go from £1,100 to £3,300, especially since the claim hadn't even been paid out yet. I felt like they were really taking advantage of me, asking me to pay three times more for something so minor. It just didn't make sense to me. This whole situation made me doubt whether the insurance company is really looking out for its customers or just trying to make as much money as possible.


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    Online chat assistance

    I got in touch with the online chat support for help with a purchase, and I have to admit I was really disappointed. The chat representative's instructions were unclear and wrong. The buttons they mentioned were nowhere to be found on the website, so I couldn't follow their guidance. It was so frustrating and a total waste of my time as a customer. The lack of expertise and clear information in the support given doesn't make the company look good at all.


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    Home and contents insurance claim

    After spending two years with the company, I had a really bad experience when I had to make a claim for accidental damage and water damage to my shower. Even though I had been paying for coverage, they took ages to deal with the issue and only got back to me when I kept nagging them. In the end, they found a way to dodge paying out and also bumped up my insurance premium by £400. It was so frustrating and left me feeling really let down.


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    Insurance policy

    I sorted out this insurance policy and it was quite straightforward to make changes, but had to pay a fee for it. I haven't needed to make a claim so far, so hopefully everything continues to go smoothly. *fingers crossed*


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    Visa card payment

    I recently used my Visa card to make a purchase online, and even though I entered the "Reader authentication details" correctly, it took me four tries to get my payment to go through. It was really frustrating and time-consuming, and I was left feeling dissatisfied with the whole experience. The customer service rep I spoke to couldn't give me a clear answer, which just added to my frustration. Even though I eventually managed to pay, dealing with all the hassle and inconvenience was really unacceptable. I was expecting a much smoother and easier transaction, especially when it comes to something as simple as making an online payment.


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    Online purchase of custom-made furniture

    I found it pretty simple to buy custom-made furniture online, but I did struggle a bit with some of the fill-in boxes, especially when it came to payment. It would have been easier if they gave more clear instructions or maybe some examples to help people with these steps.


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    Insurance purchase

    I got my insurance sorted online and it was so simple! The online form was really user-friendly and much more up-to-date compared to traditional insurance companies. And can you believe it, it was half the price of my previous insurance! Such a great deal, isn't it?


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