Waggel Reviews

: 23
74% Would buy here again

Most relevant positive review

  2024-06-06
Pet insurance cancellation pro
I had to cancel my cat insurance policy recently because I took in a rescue cat but sadly had to ...Read on
Watson

Most relevant negative review

  2024-04-25
Easy claims process
Waggel might be good at dealing with claims, but they definitely have some areas where they need ...Read on
Chelsea Butler

Review with most votes

  2023-12-25
Insurance claim assistance
I just wanted to say a big thank you for the fantastic service I received from your company. Sort...Read on
lauren

Reviews (23)

  (15)

 (2)

  (6)

  (0)

  (0)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet insurance coverage review

    I've been a customer of this pet insurance company for more than two years now, and I must say I've been really happy with the service they provide. My pet got diagnosed with a medical issue that needed regular treatments, so I had to make quite a few claims over time. Surprisingly, despite all the claims, the monthly payments only went up by a little bit each year, which is so much better compared to other insurance companies out there. The whole process of submitting claims is simple and easy, and they process them super quickly, ensuring that my pet gets the treatment they need without any delays. I honestly have no complaints at all about the service and would definitely recommend it to anyone in a similar situation.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Quick and Easy Vet Consultation

    I'm so pleased I discovered this vet video call service. My pet was feeling poorly, and I needed urgent assistance. Joli was a real lifesaver. The vet was really thorough and even went the extra mile to get in touch with my usual vet. Sorting out the insurance claim was a piece of cake. The whole process was simple, and I didn't encounter any problems. When it came to making a claim, they responded quickly, and the money was refunded into my account within a week, even over a Bank Holiday. I'm really impressed with how efficient and professional this service is. I would highly recommend it to all pet owners.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet insurance satisfaction

    I've been with this pet insurance company for quite a while now, and I have to say, I think they're brilliant. It's so reassuring to know that my furry pal is taken care of no matter what. The prices are fair, the website is easy to use, and I can easily manage my policy and make claims online. The customer service team is always there when I need them, and they're super helpful too. Dealing with pet health problems can be tough, but having reliable insurance like this really helps to take the pressure off. I'd definitely recommend this pet insurance company to anyone who has a pet.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet insurance experience

    I've had a great experience with the pet insurance company. I've been with them for a few years and I've always found them to be really friendly and easy to talk to. It's nice to feel like you're actually speaking to a person, rather than some automated system. I had to make a claim recently and it was all dealt with really smoothly by the company. There was a bit of a hold up because my dog's previous vet was taking their time sharing her records, but Waggel handled it all really well.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet insurance cancellation process

    I had to cancel my cat insurance policy recently because I took in a rescue cat but sadly had to return it after 3 months. Cancelling it was actually quite easy and hassle-free. I was really surprised at how quickly they gave me a refund for the premium I had paid for June. What I liked the most was that I didn't face any penalties for cancelling, and I wasn't stuck in a long contract. All in all, cancelling was a positive experience for me.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Easy online form

    The online form was really simple to fill in, even for me who's not great with technical stuff. It's nice to know that my kittens are covered for life. Hopefully, I'll never have to use it, but it's comforting to know that you guys are there for me and my furry friends! 🐱🐱


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet insurance purchase

    I recently got pet insurance from this company and I have to say, I am really happy with the service. It was so easy to set up the insurance, their website is super easy to use. I got everything sorted within an hour and even arranged a direct debit for ease. My top priorities as a pet owner are my dog's health and wellbeing, and having her insured now really puts my mind at ease. I couldn't have hoped for a better and more efficient process, all thanks to this company.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Insurance claim process

    The insurance company dealt with my claim really quickly and efficiently, which was a massive relief for me. However, I do have a bit of a complaint - my account didn't have a policy number for some strange reason. Also, I thought the account was a bit too basic and simple. I get that it's probably to help people who aren't used to dealing with insurance claims, but since I do this every day, I felt it was missing some important details.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Insurance claim assistance

    I just wanted to say a big thank you for the fantastic service I received from your company. Sorting out my insurance claim was really easy, and the staff were so helpful and quick. I've already started telling all my friends and family about how great you are. And asking about my pet's recovery after their operation was such a thoughtful touch - it really shows that you go above and beyond. Thanks again for your amazing service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Insurance claim experience

    The customer service at this insurance company is absolutely fantastic. I had to make a claim through my insurance and it was really straightforward. What really amazed me was the fact that even though it's an online insurance company, I could easily speak to a real person when I needed to. I'd definitely recommend this insurance company to all my family and friends. Thanks a lot for everything.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Insured my pet

    This company is a complete nightmare, honestly. I provided evidence from vets showing that my pet's illness wasn't pre-existing, yet they still wouldn't pay out. It's so heartless, don't trust them with your beloved pets, they'll just disappoint you when you really need them.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet insurance renewal

    I'm really disappointed with the price going up for my pet insurance renewal. It felt quite disheartening to have to go online and look for a cheaper option after being a loyal customer.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Payment issue

    I was a bit surprised when I realised they had already taken one payment from my bank account, and now they want another payment just two weeks later in the same month. It doesn't seem fair to me that they're taking two payments so close together. I tried to sort it out by sending them an email, but it looks like they didn't receive my messages. And I can't even give them a call because I'm currently based in Beverly Stead.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Easy sign-up process

    I signed up for pet insurance with Waggel and it was so easy. They accepted my pet right away and the price was really good. I'll definitely be sticking with them for the long term. Cheers!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet Insurance Quote

    I received a really good quote for my pet insurance, much better than my old provider. It looks like it covers the same things. Hopefully we won't need to use it though, fingers crossed!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Easy claims process

    Waggel might be good at dealing with claims, but they definitely have some areas where they need to improve. I was not very happy with the overall service, the lack of communication, and the high prices.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Claim process frustration

    The claim process was a total joke, dragging on into the new year and forcing me to pay double excess. It felt like a con and was really annoying to sort out. The lack of clear information and communication made the whole situation even more stressful. Overall, it was a really disappointing experience.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet insurance claim experience

    When my beloved pet passed away, I got in touch with this company to help with my insurance claim. The team I spoke to were so kind and compassionate, which really meant a lot to me during such a tough time. They dealt with my claim quickly and fairly, which made things a bit less stressful for me. I would absolutely suggest this company to anyone looking for pet insurance.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Insured my cat after it got sick

    My cat was poorly, so I had to put in a claim. The person on the phone was really helpful and sorted out all the boring paperwork. The customer service was fantastic, couldn't have asked for better. I'd definitely recommend them to anyone who needs pet insurance.


Others also viewed