Bogner Reviews
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Reviews (28)
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Ski gear purchase
I recently bought some ski gear from your company, but I've been really let down by the customer service. It's been 2 weeks since I placed my order and I still haven't got any updates or received the stuff I bought. Every time I contacted your customer service team, they gave me a different excuse for the delay, from technical problems to a supposed hack of the system. This lack of communication and honesty is really unprofessional. I'm feeling frustrated and disappointed with the service I've been given.
Vest purchased online
I bought a vest online not long ago, but sadly it got lost during delivery. I decided to contact customer service for help, but the head of their team didn't give me helpful or satisfactory responses. This whole situation has made me feel really frustrated and let down by the lack of support from the company.
Life-saving purchase
I was in a real emergency and needed help quickly. Luckily, I found this store and they really saved the day. The service was fantastic and I can't thank them enough for their fast and efficient help.
Jeans with ripped belt loop
I bought a pair of jeans a few months back from this shop, but sadly, one of the belt loops got ripped. I've been trying to sort this out for ages now! They keep saying to send it back, then they claim it's with the correct team, and then they mention that it's being examined. I feel like I'm going round in circles! It's really getting on my nerves and all I want is for my jeans to be repaired or swapped for a new pair!
Apparel and accessories
I got some stuff from this company and it was pretty good quality, did what I expected. The customer service, though, was a letdown. The people working there weren't very helpful, seemed like they didn't know what they were doing, and even were a bit rude sometimes. And to top it off, half of my things turned up late or all battered, which was annoying. The website wasn't that easy to use either, so shopping there wasn't as nice as it could have been.
Tops purchased with colour running issue
I bought some tops from here not long ago and they looked really nice. However, I was a bit gutted to see that the black dye had run onto the white fabric under the armpits after just a few hours of wearing them. I'm really hoping that this doesn't happen with my other tops when I wear them out.
Limited payment options available
I was really gutted to find out that the online shop only accepts Ratepay for payments. Honestly, Ratepay is just the worst when it comes to paying for stuff on an invoice right now. Because of this, I won't be buying anything else from this retailer in the future. It would be so helpful if they made it super obvious at checkout that Ratepay is the only option, so customers can decide upfront without getting annoyed and ditching their shopping cart.
Bought some clothes
The clothes were alright, but the delivery and customer service were terrible. They take forever to reply to emails, don't give any indication of when things will arrive, and their customer service agents can't speak English properly. It's just not good enough!
Overpriced purchases, shady discounts
Bogner has really deteriorated over time. We used to be loyal customers, but now our orders always let us down. The discounts and vouchers from promotions never seem to work properly. It feels like Bogner is trying to cheat us out of our money with dodgy maths. And their "technical issues" with payment methods? Forget about it. They conveniently forget to tell us that Amex isn't working due to mysterious technical problems.
Review with most votes
Bought some clothes
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