Bogner37 reviews
This score is based on 37 genuine reviews submitted via BritainReviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Delivery drama, slowly fixed
Odd start — I nearly walked away after their tracking said delivered but there was nothing. I hesitated because I'd had problems like this with other firms, so I kept nagging them. Took ages and a 2–3 week investigation, but they eventually refunded/replaced it. In the end, not perfect, but acceptable.
Good kit, shaky support
I bought this to help with a bad back after moving house and needed sturdy, comfy clothes for weekend wear. Fabric feels great and fits well, honestly that's the highlight. Customer service was slow and a bit hands-off, emails took ages and calls got passed around, but the order did arrive and I’m fairly pleased.
Checking the tracker over coffee
Checking the tracking over breakfast, I remember wondering whether I'd made the right call. I needed it for work — quick changes between meetings — so I was worried. It turned up late, and customer service was slow and a bit unhelpful, but the item itself does the job and now it's in my rotation. Would I buy again? Maybe, a bit cautious.
Mate-recommended, ended up disappointed
I saw the pullover in the Playa del Duque shop because a mate insisted I try Bogner on holiday. I was a bit hesitant — quite pricey — but liked the look so bought it. After a few wears it started to bobble and a seam came loose. I only got back to the shop four months later (I live in the Netherlands) and they admitted the poor quality but basically shrugged and called it a "customer issue". Not brilliant, still like the design though.
That moment I relaxed
I was halfway through the checkout when the cards kept getting declined. Proper annoying. I tried four different cards and thought, right, waste of an evening. After emailing them and phoning, a supervisor finally admitted there was a glitch and offered a refund for the hassle — that's when I relaxed. It's not slick, site needs work and replies are slow, but what they did fixed things. If you can, call.
A keeper, mostly
Standing in the lift queue on a cold, damp morning I slipped on the Bogner and, for the first time on that rubbish ski holiday, actually felt proper comfort. I needed something that wouldn’t aggravate my dodgy back and the cut and padding here let me move without feeling boxed in — big relief. I did spot a small pull on the sleeve after day one (annoying) and customer service was slow to get back, which stressed me. The moment I knew I was happy was when it kept me dry and flexible for the whole week. Not perfect and a bit pricey, but overall I was pleasantly surprised.
Little surprise from after-sales
Ordered a jacket from them years ago and after about five years a zip gave up. I half expected the usual runaround you get with other brands, but their after-sales sorted it — no charge, quick replacement and it even arrived sooner than I thought. The customer rep was proper helpful, chatted me through options, and kept me updated. Delivery timings have been reliable every time, which matters more than you think when you need gear sorted. Happy customer, will stick with them.
Nice jacket, shabby welcome
Back at the hotel, unpacking, I spotted a thin scratch across the front of a navy jacket I'd just bought. It was one of those annoying little things which spoilt the buzz. I went straight back to the Bogner shop in Zermatt within a couple of hours. The man who dealt with me — short pixie haircut, looked like the manager — was blunt and condescending. He shrugged and said there was only one of each size, and all he could offer was a T‑shirt if I returned the next day. He even sounded like I was trying to scam him for a discount. That was the real sting. A quick phone call to another branch would've fixed it. I've shopped at other Bogner stores and had great service, so it's a shame. I like the jacket but I'm not going back to that shop.
Off-black but sorted
I remember unwrapping them on a damp afternoon, thinking 'here we go' — I'd hesitated for ages because of mixed reviews and the price, but the pictures looked nice. The box even said black, yet the boots were off-black; annoying. First proper walk and one of the little spikes snapped — I sighed, because I had hoped they'd be sturdier. I emailed with photos and the receipt (I did send Trustpilot stuff too) and at first the chat rep sounded like she'd passed it on and shrugged; I nearly gave up. But a day later the back office actually replied, offered a replacement and a small voucher — not perfect, but fair. So my doubts didn't fully disappear, but I'm glad they bothered to fix it. I'd say double-check colours and keep photos handy. Worth it in the end, but be prepared to chase.
Wrongly billed and dragged into a mess
this is identity theft and I’ve been wrongly told to pay a large bill for an order we never placed. We’ve been dealing with Bogner, Ratepay and the police for weeks now, waiting for them to untangle it. I’m the sort of person who buys simple, practical clothes for daily life — school runs, dog walks, the occasional commute — so a luxury order for several hundred euros wouldn’t make sense for us anyway. That made it obvious from the start that something was off.
The letter from Ratepay, written in Bogner’s name, threatened legal action if we didn’t pay. There was no order confirmation to our inbox, and the delivery address wasn’t ours, so we have no idea where the goods went. Bogner’s website didn’t share full order details with us and pointed to the payment platform instead, which is part of the headache. We’ve reported it to the police and asked both companies to sort it between them. It’s draining and worrying to have your name and address used like this, and I just want a clear resolution.Damp morning disappointment
the product didn't live up to what I'd expect for the price. I paid quite a bit for them, which does sting. Still, I keep buying. But store staff were brilliant, really went out of their way, and the local help made a bad situation bearable. I'm frustrated, but also grateful. Please, Bogner, sort the zips — better quality would stop this happening.
Blue casual pants purchase
I bought a pair of blue casual trousers from this shop not long ago, and honestly, I'm really let down by the quality. They've started falling apart after only one wear, with holes popping up between the legs and back pockets. It feels like every time I wear them, a new hole appears. The quality is surprisingly low, especially given the brand's reputation for being top-notch and exclusive.
Christmas order
I have to say, I'm really impressed with how quick and reliable the delivery is from this place. Even during the busy Christmas season, my order arrived on time and in perfect condition. The quality of the products is always top-notch, and I never have any complaints. Thanks for making my shopping experience so easy and enjoyable.
Recent clothing purchase
I have to say, I've always thought the clothes from this company were pretty good. Sure, they can be a bit pricey, but you can't fault the quality. I did have a bit of a hiccup with my last delivery, which made me leave a not-so-great review due to the confusion around it. But, I've got to take that back now. I got a call from the company's customer service team and they explained everything really nicely and in a way I could understand. Turns out, it was the delivery service's fault, not the company's. I really appreciate how the customer service team handled it all. They were really proactive and focused on finding a solution. That's what you call top-notch service. Thanks and best wishes.
Navy jacket purchase
You know, I picked up this really cool navy jacket over Christmas at this shop. But when I got back to my hotel, I noticed a tiny scratch on the front. So, I dashed back to the store a couple of hours later and encountered this really rude guy, who I assume was the manager, sporting a pixie cut. He was so abrupt with me, saying, "We only have one in each size, tough break. Come back tomorrow and I can sort you with a t-shirt." I was fuming! It felt like he was treating me like some kind of scam artist. Couldn't he have just called another store for an exchange, right?! No way am I setting foot in there next year, absolutely not!
Shoes not delivered, no response
I bought some shoes not long ago but they never turned up. I've tried loads of times to reach out to Bogner's customer service but no one's getting back to me. It's really upsetting to see a well-known brand like them not taking responsibility and not keeping in touch. At the very least, I was hoping for an update on my order or a refund for the missing shoes. It's a shame that I'm left in the dark with no solution in sight.
Men's jacket with broken zipper tabs
I was really let down by the poor quality of the jacket I bought from this company. It was a total disaster - three zipper tabs fell off in no time, which basically made the jacket useless. I tried to contact the company through their website to sort it out, but got no response at all. It was pretty obvious that their customer service was terrible, they didn't seem bothered about fixing things for their customers. It's such a shame to see a brand that used to be reliable go downhill like this with their quality control.
Ski clothing purchase
My wife and I bought some ski clothes and we are super pleased with how good they are. We've been going to the NYC store for years and the ski pants we got have stayed in great condition - they still look just as good as when we first got them, even after eight years of use. The materials that this company uses are really high quality, so we'll definitely be coming back for more.
I bought stuff online
I ordered a bunch of stuff from this place, but they only sent me one thing! I tried emailing them about it, but they never got back to me. When I gave them a ring, they wouldn't even chat in English! Do they even want my custom or what?
Zipper Hooded Sweaters
I've been a customer for a good few years now and I bought two zipper hoodies recently. Unfortunately, the zipper on one of them broke soon after I got it. I emailed customer service twice with photos of the problem but haven't heard back. I've followed up twice more since then with still no reply. Good customer service is really important to me, so I'm pretty disappointed with this lack of response.
About Bogner
Bogner is a German company specialising in high-end, luxury sportswear and fashion. Founded in 1932 by Willy Bogner Sr., the company initially produced finely crafted ski and winter sports equipment. Over the decades, Bogner has expanded its product range to include a diverse array of apparel, maintaining a strong reputation for quality, style, and functionality. Known for innovative designs and technological advancements, Bogner seamlessly merges fashion with performance, catering to both professional athletes and discerning consumers. The brand epitomises sophistication in the realm of sportswear and continues to be a leading name in the industry.
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Last update: November 2025
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Review with most votes
Bought some clothes
The clothes were alright, but the delivery and customer service were terrible. They take forever to reply to emails, don't give any indication of when things will arrive, a... Read onBy: Robertson