Furniture@Work
All reviewsFurniture@Work
19% Would buy here again
All reviews (53)
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Home office computer trolley
Item was as I expected. Ordered on 17 June and was told at the time it would be 9th July delivery. A few days later it was amended to 10th July and true to word it arrived this morning right in the time slot given
Best office furniture undoubtedly
We were setting up our new startup and for the office, we fortunately get these guys. In comparison, they were offering the best price. Also the quality of work, we saw was amazing.
It was the best deal.Stacking chairs
Dreadful customer service, and no connection between delivery company, order dates given were not the date the chairs arrived, resulting in chaos, and a most unhelpful delivery driver.
Requests and emails unanswered.
Would not use this firm again.Desk
Absolutely appalling company to deal with. Zero customer service and refused to refund me the money I paid to have desk assembled which I had to pay someone else to do. Never return calls, fob you off, couldn't care less about customers. And the desk was over £300, way over priced. Avoid them. Wish I'd read the reviews.
Leather high back office chair
Shocking customer service - ordered a chair - was told it would be delivered in 3-5 days. Then I was told it would be 2 weeks, then I was told another 2 months. Called for a refund - call back service never called back. A week later I got through to 'Greg'. He said I would recieve a refund within 3-5 working days. 2 weeks on and I am still waiting. Now on hold to them - 6th caller in the queue, waitin time 6 minutes - now caller number 1 - wait time 12 minutes.... DO NOT BUY FROM THIS COMPANY.
SCREENS
DO NOT BUY FROM THIS COMPANY - THE AFTER SALES IS AWFUL
CALL ME IF YOU NEED MORE INFORMATION3 tables
Dreadful customer service. We ordered 3 x 150mm long tables, they sent 3 desks. After a few phone calls, waiting up to an hour each time, we finally got 3 tables delivered, but they were160mm long, so didn't fit. Phone delays get even worse, today's has been 1hr 25 mins. Still no answer as to when correct stuff will be delivered.
Filing Cabinet and Table
Beyond Bad! ... ordered two items for delivery and assembly in situ in December 2020. The FAW web page for my order confirmed expected delivery 6th Jan. Items never arrived.
No reply from their phone lines and, after 20 mins of the phone simply ringing , a recorded message comes suggesting I request a call back. I did.
Advised me that carrier would call with new delivery date and also told me that the fact that the reason I expected delivery on the 6th was my fault as the delivery had been scheduled, not actually confirmed!
Carrier called two days later and delivery arranged for 11th Jan around midday. Carrier duly turned up but was unaware that assembly in situ had been agreed and paid for. They offered to assemble the items IN THE STREET for me and leave them there for me to carry into house which, being disabled, was not possible.
I could not get an answer from FAW on the phone at the time (as normal) so had to book a recall. I was called back and advised that it was, again, my fault that assembled in situ didn't occur as apparently, I had agreed with the carrier for them to leave in street ... seriously? ... total lies!
I cancelled order there and then and asked for money back. They would however not refund in full as their subcontracted carrier still wanted paying for the aborted delivery. I envoked section 75 and, after a lot of emailing and being totally ignored, eventually, the bank managed to resolve and I was refunded all my money on 8th February. My advice? ... never buy from this company as they are uncontactable, unprofessional, untrustworthy and unbelievable. Simply the worst on-line retailer I have ever had the misfortune to deal with. Find another supplier, plenty out there, or make sure if you really are a masochist and you buy from them, you ONLY pay by credit card as you expect problems and lies.office chair
I ordered a chair and the delivery date was later delayed by their customer srvice team by 12 days.
When I attempted to cancel the order by email and call their customer service team on numerous occasions without success. I spent the best part of three hours on hold. Ileft my contact details for them to call me yet I received nothing.
When I spoke to the sales team they refused to help.
The whole experience has been a complete joke.
I would stay well clear of this company if this is the kind of customer support they offer.Desk
Disgusting service placed a order then told 1 day before delivery it's late. Customers service no answer on phone or emails. Do not use this company has bad reviews on several sites. Share on media AVOID AVOID AVOID
2 Bixley cabinets
My score is zero stars but this website only allows 2 stars asa minimum
I called before buying to confirm delivery time. I was told 5-10 days
Once I had paid they emailed me to say it would be nearly 3 months
I didn’t see the email giving me 48 hours to confirm that was OK
They refused to refund me. So I have spent nearly £300 for some thing I need now but won’t get
until January
Avoid them like the plague or COVID 19Executive Leather Office Chair
I placed an order for an office chair which didn't arrive - par for the course it seems. This was Order Number - 102126565.
I cancelled the order and asked for a refund.
Eventually, Greg from 'Customer Services' - a misnomer if there ever was one, sent me an email to say that the refund would be made 'within 3 to 5 working days'.
The refund hasn't been made and I'm having to use 'chargeback' through my bank to get my money back.
I wouldn't buy paperclips from this company - be aware, that if you try to contact them by telephone, you'll be paying for a premium rate call.
They are so bad, that I can't understand how they are still in business - they are utterly shambolic.Office Desk
DO NOT BUY FROM THIS COMPANY - EVER
Bought a desk in May, arrived as expected , but had missing parts so not usable. Telephoned and emailed for months - no response. Claimed cost back from my Credit card company. Credit card company said Furniture@ Work had 45 days to raise a dispute, which they did not. So then was able to dispose of the incomplete table. Now 4 months on, Furniture@Work are chasing me for payment for this desk. REALLY BAD - DO NOT BUY FROM THEM
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