Furniture@Work

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Furniture@Work

19% Would buy here again

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Spotlight: What are our customers saying?

D
Dave knott
Item was as I expected. Ordered on 17 June and was told at the time it would be 9th July delivery. A few days later it was amended to 10th July and true to word it arrived this morning right in the...Read on
G
George Layman
We were setting up our new startup and for the office, we fortunately get these guys. In comparison, they were offering the best price. Also the quality of work, we saw was amazing. It was the be...Read on
Dreadful service - goods were not as described -Despite my argument they then charged for restocking it!!! NEVER buy from here againRead on
A
Angela Brown
Dreadful customer service, and no connection between delivery company, order dates given were not the date the chairs arrived, resulting in chaos, and a most unhelpful delivery driver. Requests an...Read on
E
Elizabeth
Absolutely appalling company to deal with. Zero customer service and refused to refund me the money I paid to have desk assembled which I had to pay someone else to do. Never return calls, fob you ...Read on

All reviews (54)

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    Home office computer trolley

    Item was as I expected. Ordered on 17 June and was told at the time it would be 9th July delivery. A few days later it was amended to 10th July and true to word it arrived this morning right in the time slot given


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    Best office furniture undoubtedly

    We were setting up our new startup and for the office, we fortunately get these guys. In comparison, they were offering the best price. Also the quality of work, we saw was amazing.
    It was the best deal.


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    Chair

    Dreadful service - goods were not as described -Despite my argument they then charged for restocking it!!! NEVER buy from here again


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    Stacking chairs

    Dreadful customer service, and no connection between delivery company, order dates given were not the date the chairs arrived, resulting in chaos, and a most unhelpful delivery driver.
    Requests and emails unanswered.
    Would not use this firm again.


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    Desk

    Absolutely appalling company to deal with. Zero customer service and refused to refund me the money I paid to have desk assembled which I had to pay someone else to do. Never return calls, fob you off, couldn't care less about customers. And the desk was over £300, way over priced. Avoid them. Wish I'd read the reviews.


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    Leather high back office chair

    Shocking customer service - ordered a chair - was told it would be delivered in 3-5 days. Then I was told it would be 2 weeks, then I was told another 2 months. Called for a refund - call back service never called back. A week later I got through to 'Greg'. He said I would recieve a refund within 3-5 working days. 2 weeks on and I am still waiting. Now on hold to them - 6th caller in the queue, waitin time 6 minutes - now caller number 1 - wait time 12 minutes.... DO NOT BUY FROM THIS COMPANY.


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    SCREENS

    DO NOT BUY FROM THIS COMPANY - THE AFTER SALES IS AWFUL

    CALL ME IF YOU NEED MORE INFORMATION


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    3 tables

    Dreadful customer service. We ordered 3 x 150mm long tables, they sent 3 desks. After a few phone calls, waiting up to an hour each time, we finally got 3 tables delivered, but they were160mm long, so didn't fit. Phone delays get even worse, today's has been 1hr 25 mins. Still no answer as to when correct stuff will be delivered.


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    Filing Cabinet and Table

    Beyond Bad! ... ordered two items for delivery and assembly in situ in December 2020. The FAW web page for my order confirmed expected delivery 6th Jan. Items never arrived.

    No reply from their phone lines and, after 20 mins of the phone simply ringing , a recorded message comes suggesting I request a call back. I did.

    Advised me that carrier would call with new delivery date and also told me that the fact that the reason I expected delivery on the 6th was my fault as the delivery had been scheduled, not actually confirmed!

    Carrier called two days later and delivery arranged for 11th Jan around midday. Carrier duly turned up but was unaware that assembly in situ had been agreed and paid for. They offered to assemble the items IN THE STREET for me and leave them there for me to carry into house which, being disabled, was not possible.

    I could not get an answer from FAW on the phone at the time (as normal) so had to book a recall. I was called back and advised that it was, again, my fault that assembled in situ didn't occur as apparently, I had agreed with the carrier for them to leave in street ... seriously? ... total lies!

    I cancelled order there and then and asked for money back. They would however not refund in full as their subcontracted carrier still wanted paying for the aborted delivery. I envoked section 75 and, after a lot of emailing and being totally ignored, eventually, the bank managed to resolve and I was refunded all my money on 8th February. My advice? ... never buy from this company as they are uncontactable, unprofessional, untrustworthy and unbelievable. Simply the worst on-line retailer I have ever had the misfortune to deal with. Find another supplier, plenty out there, or make sure if you really are a masochist and you buy from them, you ONLY pay by credit card as you expect problems and lies.


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    office chair

    I ordered a chair and the delivery date was later delayed by their customer srvice team by 12 days.
    When I attempted to cancel the order by email and call their customer service team on numerous occasions without success. I spent the best part of three hours on hold. Ileft my contact details for them to call me yet I received nothing.

    When I spoke to the sales team they refused to help.

    The whole experience has been a complete joke.

    I would stay well clear of this company if this is the kind of customer support they offer.


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    Desk

    Disgusting service placed a order then told 1 day before delivery it's late. Customers service no answer on phone or emails. Do not use this company has bad reviews on several sites. Share on media AVOID AVOID AVOID


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    2 Bixley cabinets

    My score is zero stars but this website only allows 2 stars asa minimum

    I called before buying to confirm delivery time. I was told 5-10 days

    Once I had paid they emailed me to say it would be nearly 3 months

    I didn’t see the email giving me 48 hours to confirm that was OK

    They refused to refund me. So I have spent nearly £300 for some thing I need now but won’t get
    until January

    Avoid them like the plague or COVID 19


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    Executive Leather Office Chair

    I placed an order for an office chair which didn't arrive - par for the course it seems. This was Order Number - 102126565.

    I cancelled the order and asked for a refund.

    Eventually, Greg from 'Customer Services' - a misnomer if there ever was one, sent me an email to say that the refund would be made 'within 3 to 5 working days'.

    The refund hasn't been made and I'm having to use 'chargeback' through my bank to get my money back.

    I wouldn't buy paperclips from this company - be aware, that if you try to contact them by telephone, you'll be paying for a premium rate call.

    They are so bad, that I can't understand how they are still in business - they are utterly shambolic.


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Furniture@Work

Even your office will need some furniture. Whether you are looking for a desk or chair to create your own personal home office corner or want to furnish a fully-fletch office, you will want the best there is. But where can you get it? One of the shops that offers furniture is Furniture@work. But what can you expect from their office supplies? How much will you be able to store in their filing cabinets? Will their office chairs be comfortable enough for hours of work? How long will it take Furniture@work to deliver the items? And what kind of customer service can you expect when something is wrong? Read customer reviews to inform yourself on how things at Furniture@work work. The comments, experiences, ratings and opinions that these customers already have are the best sources of inside information. They can help you decide if Furniture@work might be the best office furniture supplier you can find.

About Furniture@work
Furniture@work is a company that sells office furniture and other office supplies. The company was founded in 2001. They offer office desks like home office desks, duo desks, desk screens, executive desks, height adjusted desks, ergonomic desks, bench desks etc. Of course you can’t stand at your desk whole day long. Therefore Furniture@work offers office chairs like banquet chairs, recliner chairs, antique replica chairs, chair trolleys, kneeling chairs, conference chairs, visitor chairs, operator chairs, bistro chairs, reception chairs, cantilever chairs, recliner chairs, industrial chairs, executive leather office chairs, executive fabric office chairs, folding chairs and more. You can’t keep your whole administration on your desk. That’s when the filing cabinets come in handy. Choose one of their desk pedestals, fireproof filing cabinets, wooden filing cabinets, metal filing cabinets, multidrawers and more. Other storage solutions include office bookcases, office cupboards, plan chests, racks, shelves, lockers etc. Meetings can be held at one of their folding tables, banquet tables, modular tables, boardroom tables, flip top tables or table trolleys. For the reception hall, they offer reception desks, floor standing screens, leather sofas, tub seatings, reception seatings etc. Furniture@work also has a range of school furniture containing classroom chairs, classroom tables, art storage, kinderboxes, canteen furniture, school trolleys, school lockers, paper storage and more. And for displaying and presentation, Furniture@work offers poster frames, flipchart easels, glass boards, noticeboards, whiteboards, folding display systems, projection furniture, literature dispensers etc.


Services of Furniture@work
Furniture@work offers a delivery service that brings the office supplies right to your home. There is also a customer service that you can contact in case of any problems or complaints.

About Furniture@work
Is your office already furnished by furniture and office supplies from Furniture@work? Then we would like to know what your experience was like. How ergonomic are their office desks and office chairs? Are their filing cabinets able to contain all your files, documentation, rapports and administration? And what is your opinion on Furniture@work’s customer service? Share your opinion and write a review about Furniture@work, so other people will be prepared for what shopping at Furniture@work really means.

How ergonomic are the chairs and desks from Furniture@work? Read customer reviews about their offiice deals, whiteboards, filing cabinets etc.