Even your office will need some furniture. Whether you are looking for a desk or chair to create your own personal home office corner or want to furnish a fully-fletch office, you will want the best there is. But where can you get it? One of the shops that offers furniture is Furniture@work. But what can you expect from their office supplies? How much will you be able to store in their filing cabinets? Will their office chairs be comfortable enough for hours of work? How long will it take Furniture@work to deliver the items? And what kind of customer service can you expect when something is wrong? Read customer reviews to inform yourself on how things at Furniture@work work. The comments, experiences, ratings and opinions that these customers already have are the best sources of inside information. They can help you decide if Furniture@work might be the best office furniture supplier you can find.
Furniture@work is a company that sells office furniture and other office supplies. The company was founded in 2001. They offer office desks like home office desks, duo desks, desk screens, executive desks, height adjusted desks, ergonomic desks, bench desks etc. Of course you can’t stand at your desk whole day long. Therefore Furniture@work offers office chairs like banquet chairs, recliner chairs, antique replica chairs, chair trolleys, kneeling chairs, conference chairs, visitor chairs, operator chairs, bistro chairs, reception chairs, cantilever chairs, recliner chairs, industrial chairs, executive leather office chairs, executive fabric office chairs, folding chairs and more. You can’t keep your whole administration on your desk. That’s when the filing cabinets come in handy. Choose one of their desk pedestals, fireproof filing cabinets, wooden filing cabinets, metal filing cabinets, multidrawers and more. Other storage solutions include office bookcases, office cupboards, plan chests, racks, shelves, lockers etc. Meetings can be held at one of their folding tables, banquet tables, modular tables, boardroom tables, flip top tables or table trolleys. For the reception hall, they offer reception desks, floor standing screens, leather sofas, tub seatings, reception seatings etc. Furniture@work also has a range of school furniture containing classroom chairs, classroom tables, art storage, kinderboxes, canteen furniture, school trolleys, school lockers, paper storage and more. And for displaying and presentation, Furniture@work offers poster frames, flipchart easels, glass boards, noticeboards, whiteboards, folding display systems, projection furniture, literature dispensers etc.
How wooden furniture is made
Services of Furniture@work
Furniture@work offers a delivery service that brings the office supplies right to your home. There is also a customer service that you can contact in case of any problems or complaints.
Is your office already furnished by furniture and office supplies from Furniture@work? Then we would like to know what your experience was like. How ergonomic are their office desks and office chairs? Are their filing cabinets able to contain all your files, documentation, rapports and administration? And what is your opinion on Furniture@work’s customer service? Share your opinion and write a review about Furniture@work, so other people will be prepared for what shopping at Furniture@work really means.
How ergonomic are the chairs and desks from Furniture@work? Read customer reviews about their offiice deals, whiteboards, filing cabinets etc.
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We were setting up our new startup and for the office, we fortunately get these guys. In comparison, they were offering the best price. Also the quality of work, we saw was amazing.
It was the best deal.
Furniture@Work is by far the most inept, deceiving, and ridiculous company I have ever had the misfortune to deal with.
Whilst I am aware that there may have been delays due to the corona-virus outbreak, I was pleased to see that Furniture@Work were offering next-day delivery on their items. They were so confident that next-day delivery was possible that there were adverts all over their website enticing you to purchase this, that, and the other with next day delivery. I looked through their catalogue and picked a rather fetching white desk with matching filing cabinet for my home office. I PAID for my order AND one-day delivery at 11am on Wednesday 1st April (an hour earlier than the final deadline for next-day delivery).
Now, as i'm sure that many of you will realise, the day that follows Wednesday 1st April is in fact Thursday 2nd April (mind-blowing I know). I don't think anyone can blame me for thinking that my desk and filing cabinet were due to be delivered the following day. (despite it being April Fools day...).
Thursday morning came, and I excitedly phoned the office to make sure that my order was out for delivery. The lady in "Customer Services" (that's a joke) told me that although I had placed my order before the midday cut-off, they had not bothered to process my order until 2pm, which is after midday. She told me that "due to the order being processed after midday, it will be delivered on Friday 3rd April. Yep...
So Friday morning came and I phoned at 9:10am, ten minutes after the lines opened. I sat in a telephone queue for 21 minutes before the call was rejected. I phoned for a second time, and sat in a 17 minute telephone queue before someone answered the phone, said hello to me, and then hung up again. I phoned for a third time , sat in the queue for 18 minutes before it finally went to voicemail. I left a message, then carried on phoning again and again until someone picked up the phone 1 HOUR AND 59 MINUTES LATER. They told me that my order was out for delivery and would arrive between 8:30am and 5:30pm today, and that they would send an email to the delivery team to make sure, and she would phone me to let me know whether my two-day delivery was going to happen.
At quarter to 4, I decided that given my experiences with this company, I should phone them again to check on the progress of my order. I waited in three more telephone queues, got put through to Debt Collection (what the hell was that about?) and learned the rather annoying recorded sales voice that talked over the top of the same bar of Bitter Sweet Symphony on loop whilst I waited in the queue. Apparently the sales voice said that they "always meet delivery dates" and that "they are the most trusted supplier in the industry". The fact that I had to wait another 45 minutes to speak to someone suggested otherwise...
By the time I finally got through to someone, I asked them to track my order. She read through all of the notes on her system and calmly said "The warehouse haven't got your desk in the colour you ordered in stock".
"So my order isn't out for delivery..."
"The lady this morning said it was, and told me she'd sent an email to the delivery team"
"No, she sent an email to the workhouse to make sure that they had it in stock"
"We have the desk in another colour, or we can get the desk you ordered by mid May"
So if anyone out there can tell me how a company can take additional payment for next-day delivery, then offer a two-day delivery due to their incompetence, then lie to me about my delivery, THEN tell me that my next-day delivery will take over a month to arrive at the warehouse... Please!
Safe to say I have cancelled my order. My refund is due to happen in 10 days "if they're not too busy"
Take down all of your next-day delivery promises on your website, answer your phones, don't lie to your customers, and update us. We will understand if you can't keep up to demand because of Corona-virus!