IT Luggage Reviews
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Reviews (21)
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Replacement badge for suitcase
I recently had the unfortunate experience of losing the badge from my suitcase after a trip to Barcelona. I noticed that the badge must have fallen off during the journey, probably because the suitcase was handled roughly on the plane. So, I got in touch with the company and sent them some photos of the missing badge. I was really surprised by how great their customer service was. They got back to me right away and said they would send me a new badge. I was so happy to hear this because I really like my suitcase. I am thankful for their quick and efficient communication and for solving the problem so promptly. I just wanted to say a big thank you for your outstanding customer service!
Suitcase handle replacement
I had a bit of an issue with my suitcase handle and tried emailing the company about it, but ran into a glitch. However, when I gave them a ring, I was really pleased with how quickly they sorted it all out and their efficient service. They sent me a new handle straight away without me having to send back the old one. It's nice to see such great customer service from a British company. They even give a ten-year warranty, which shows they have confidence in their products. My only suggestion for them would be to offer a phone number or live chat for customer service, as relying solely on emails can be a bit frustrating.
Repair of hand luggage wheels
My wife and I had a bit of a problem with the wheels on our hand luggage the other day. We've had this brand for eight years now, and during our last trip, we noticed the wheels weren't rolling smoothly. I got in touch with customer service, and I was pleasantly surprised at how quickly they responded. They said they'd send me some new wheels for both cases since they're covered under the ten-year warranty. The new wheels were really easy to put on, and now our luggage rolls like a dream. I must say, I'm really happy with the customer service we received overall.
Replacement wheels for 70cm suitcase IT luggage
I recently needed some new wheels for my 70cm suitcase, so I did some searching and found IT Luggage. I decided to give them a go, got in touch with their customer service team, and gave them all the info they needed - style number, purchase order number, and lot number. The person I spoke to, Zhao, was really helpful and knew their stuff. They quickly found the replacement wheels and talked me through how to order them. In no time at all, I got my new wheels and fixed up my suitcase easily. I was really impressed with the great service and knowledge shown by IT Luggage.
Warranty replacement
I had to get a damaged bag replaced under warranty not too long ago. I have to admit, I was really impressed with the customer service I got. The whole thing was done quickly and easily, the staff were on the ball, super professional and really quick at sorting out my problem. I just wanted to say a big thank you to the team at the store for the great service.
Large suitcase purchase
Even though the service and price were great, I was really let down by the quality of the suitcase. It was so disappointing how after just one trip, the wheels collapsed and I couldn't wheel it properly anymore. It seemed like a disposable item after just one use, which is not what you want in a suitcase. I would suggest going for a more well-known brand like AT or Samsonite for better quality and lasting durability.
Ten-year warranty
I recently had a great experience with the customer service at this luggage company, and I must say, it was a pleasant surprise. I got a replacement case within just 72 hours of claiming on my ten-year warranty, and the whole process was really quick and efficient. The new case even cost a bit more than my original one, which was a nice bonus. I've decided to stick with this brand from now on when it comes to luggage. My advice to others would be to make sure you hold onto your receipt in case you ever need to make a warranty claim. A big thank you to IT Luggage!
Out-of-warranty wheel replacement
The customer service at this place is absolutely fantastic. Even though it's in the USA, I was really impressed by how dedicated and efficient the UK division is. When my luggage got damaged by the airline and I needed a new wheel, Ashlea was amazing and really went the extra mile to assist me. She took a close look at the photos I sent and was able to find the exact part I needed. I was really amazed by her expertise and how helpful she was from start to finish. I can't thank her enough for turning my experience with this company into a great one.
Suitcase return due to colour mismatch
I had to send back something I bought because it didn't match the colour I wanted, and dealing with YODEL, the courier, was a nightmare. They couldn't pick it up twice, which was annoying. Thankfully, the IT customer service team sorted it out and got another courier to collect it within the timeframe. They were really nice and understanding in their emails, which helped a lot in sorting out the problem. I'm thankful for their help in fixing the situation and glad for the good customer service.
Luggage purchase
I bought a luggage set from this company not long ago and I was really impressed with how good the products were. The bags are strong, look good, and are really useful for all my travelling. But, I did have a problem with one of the bags where the lining came away from the zip. I got in touch with customer service and sent them some photos and details, and they quickly sorted it out by sending me a new bag. The customer service was outstanding, quick, and really friendly, which made everything so easy.
Collapsed suitcase repair
Recently, my suitcase had a problem where the top part collapsed while still under warranty. I got in touch with the company to make a claim, and I was pleasantly surprised when they got back to me the very next day. They were quick to send out replacement support sticks, so I could repair the suitcase on my own. I really appreciate their prompt response and the solution they provided, which saved my suitcase from being thrown away. I am impressed with their efficiency and effectiveness.
Suitcase with missing brand nameplate
I bought a suitcase and the brand's nameplate fell off while I was on a trip, leaving two visible holes. I got in touch with Customer Services and they were really helpful. They sent me a replacement nameplate by mail. I'm very thankful for the fantastic service I received.
Cool suitcase set
So, yeah, I got this really cool suitcase set last week. It was on sale and I got it for a great price. When I got it, one of the locks wasn't working right. I got in touch with customer service and they were so helpful. They sent me a new part as soon as they had it available. It was such a relief! I'm really pleased with my purchase overall and I would definitely recommend it to my friends!
Faulty suitcase
I was really shocked by the customer service I received when I tried to sort out a problem with a faulty suitcase. I did everything they told me to do, sent back the broken case, and was told I'd get a new one quickly. But, months passed with no news or fix. I had to keep asking for updates, but all I got were vague replies and no solutions. I not only didn't get a replacement, but I had to buy a new suitcase for a holiday because customer service didn't communicate or do anything. This whole thing has really upset me, and I'm very disappointed in how little care was shown to me, a loyal customer.
Replacement suitcase handle
I was really pleased with how Louise from customer services at the store helped me out when my suitcase handle broke. She was so helpful and even managed to find not one, but two replacement handles for me. Thanks to her great customer service, my suitcase is all fixed up and ready for my next trip. I can't thank Louise and the store enough for sorting out my problem so quickly and efficiently.
Super light luggage case
I recently bought a really lightweight suitcase from this shop and I have to say, I am really impressed with the service I got. The process of ordering was really easy and quick, with clear updates all the way through. I ordered it on a Thursday at 11pm and was pleasantly surprised when it arrived on Saturday, just in time for my flight on Sunday. The fast delivery and good communication really impressed me.
Suitcase purchase
I've just bought a suitcase for my partner and I have to say, it's absolutely brilliant. It's really strong and sturdy, plus it didn't cost too much. I was really pleased to see it came with a 10-year warranty, so I feel quite reassured about my purchase. I've already got a suitcase from this company that I bought ages ago and it's still in great condition.
Purchased suitcase and attempted warranty claim
I'm really not happy with the suitcase I bought for my son. The stitching and lining came apart inside, so I tried to claim under the warranty. Even though I showed them the proof of purchase, I was ignored for months and then told to just use superglue to fix it, which I think is completely unacceptable. To make matters worse, I recently got an order for my daughter, and the suitcase was obviously a returned item with holes in the lining, scratches, scuffs, and marks on the wheels. The customer service I've had to deal with has been absolutely ridiculous.
Set of 3 interconnected suitcases
I bought this really handy set of 3 suitcases from a company recently. They were an absolute game-changer for us on our trips. My husband actually got them, but I thought they were fantastic, especially because I had just had surgery on my ankle and was hobbling around on crutches. The suitcases had this cool design that let him connect them together at the sides, so he only had to pull one instead of three. It made getting through airports and hotels a whole lot simpler for us.
Review with most votes
Out-of-warranty wheel replacem
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