Little Mistress - Overall Rating based on 20 reviews
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Quality and style of dresses purchased
The dresses I bought were really good quality and style. I thought the design and how they looked overall were impressive. But I was let down by how long it took to get my refund. It took a whole 3 months after I sent back my return for the retailer to sort it out, which just isn't good enough in terms of customer service. Even with that hiccup, I'd still say give this brand a go because they have gorgeous clothes and a simple ordering and returns system.
Office and dinner wear
Little Mistress has been my favourite brand for office and evening wear for a couple of years. I love how their dresses are so lovely and always fit me just right. The range of styles they have is great too, from smart work dresses to glamorous evening gowns. However, it's worth noting that as someone who lives overseas, I have had a few issues with their customer service and online shop.
Return request ignored
I had a really awful time with this brand! I tried to send back some stuff that didn't fit, but they just completely ignored me. The way they handled things and their lack of professionalism really wound me up. I was so annoyed that I ended up having to phone my bank to challenge all the charges because they were so careless.
Dress for special occasion
I was really disappointed with the dress I bought for a special occasion. Not only was it low quality, but I also had to pay extra postage charges to Royal Mail when it was delivered. It was frustrating because I had already paid for shipping with the retailer. Having to pay more on top of that was unexpected and annoying. The whole situation was a letdown. Dealing with the poor item quality and then having to deal with extra costs that should have been included in the initial shipping fee was really frustrating. Both the retailer and the delivery company offered poor customer service which just made the experience worse. I wouldn't recommend using this retailer in the future to avoid anyone else going through the same disappointing situation.
Jumper purchase
I'm really impressed with how quickly my jumper was delivered! The website kept me updated throughout, and the jumper matches the online pictures perfectly. I'd never even heard of this site, but when I spotted my relative rocking a fabulous jumper, I had to know where it came from. She shared the site link with me, and I'm thrilled she did! I'll be spreading the word about this gem to all my pals.
Christmas party dress and lounge wear set
I bought myself a Christmas party dress and a lounge wear set recently, and I have to say, I'm really happy with them. The quality and designs are amazing, even better than I expected. However, I've been having some problems with the online site since then. Whenever I try to pay for items on my phone, the website freezes, and on the computer, some sale items seem to have a higher price when I add them to the basket. I've tried contacting customer services twice, but I haven't heard back from them yet. It's a shame to see these technical issues on an otherwise fantastic website. Hopefully, they'll sort these problems out soon.
Flattering dress
I have to admit, I was a tad nervous at the beginning because I had to print out my order receipt and didn't receive a confirmation email. However, the process of ordering was surprisingly straightforward and my delivery arrived right on time. The dress is lovely, but I think I should have gone for a smaller size. I'm considering exchanging it.
Two dresses ordered for sizing
I ordered two dresses to check the sizes and I was really happy with how good they looked and how well they fit. The dresses arrived quickly and the packaging was really secure, which was a nice bonus. They looked just like they did in the photos online, and I was really pleased with both the colour and fit. I would definitely recommend them to anyone, no matter how old they are!
Two dresses, next day delivery
I ordered two dresses for this special event I have coming up and I needed them to arrive promptly. Even though I’m not exactly just down the road from London, the dresses got here right on time and they looked just like they did on the website. I was over the moon with my purchase and I would absolutely suggest this place to all my mates!
Dress purchase
I bought a lovely dress from this company recently, and I have to say, I was really impressed with their customer service. They were super helpful and quick to deal with any questions I had. The delivery was fast and the dress was just as described. I thought the price was fair for the quality of the dress I got. In general, I'm really happy with how my shopping went and I'll definitely be shopping with them again.
First time purchase, high quality dress
The dress I got was made of this heavy matte satin stuff, which was actually really good quality. The style and length were spot on, even though the print pattern was a bit different from what I was anticipating. Instead of white, it had this dull gold print, but I didn't mind at all. I was pleasantly surprised by how nice the dress was, especially because I was concerned it might be cheap and flimsy satin. All in all, I wouldn't think twice about buying from this brand again.
Overseas sales inquiry
Hello, I wanted to ask about the international sales on your website. It seems like us customers from overseas have been a bit confused since the website was updated. Do you have any plans to reintroduce the option for us to shop from abroad soon? We're really looking forward to getting our hands on the newest styles. Thanks in advance.
Floral jumpsuit purchase
I bought this gorgeous floral jumpsuit from the store not long ago. But when I tried it on at home, the zip ended up not working properly the very next day, which was a bit disappointing. So, I went back to the store to see if I could exchange it, but unfortunately, the salesman was quite rude and refused to help me out. Dealing with that kind of poor customer service, especially when it comes to a faulty product, was really disheartening. It's a shame that some companies care more about making money than keeping their customers happy.
Delayed delivery without tracking number
I ordered something from this company not too long ago, but my package still hasn't shown up. I got an email saying it was shipped on November 26th, but they didn't give me a tracking number to follow its journey. It's been annoying not knowing whether it's with the regular post or a different delivery company. I know things can get delayed for various reasons like strikes, but it would've been nice to have some way to track it for peace of mind. But I do want to thank the team for eventually sending me the tracking details and sorting things out.
Dress for ladies day at the races
This was my first time buying from here and I was really excited to get my dress for the races. It arrived really quickly and I was thrilled with how it looked - it fit perfectly and I felt fantastic in it. The ordering process was really easy too, which was a relief because I'm not very good at waiting for new clothes! All in all, I had a great experience and I definitely plan on coming back for more dresses in the future.
Reduced dress purchase, pricey alterations
I was over the moon when I spotted this gorgeous dress on sale for just £17! It was previously unavailable in my size, but this time I got lucky and grabbed it. The only downside was that it was quite long, even on my 5 ft 7 frame. I had to pay an extra £10 to have it shortened by about 3 inches, but it was definitely worth it. All in all, I'm thrilled with my purchase and I feel absolutely fabulous in this dress.
Sale items x 4
I recently bought four things when there was a sale on, and I must say I was pleasantly surprised by how quickly they arrived and that they were in such good condition. Out of the lot, I was especially chuffed with the white peasant blouse, sage crop trousers, and grey ballgown. They fitted really nicely and were great value for money. However, the rose blazer dress in size 18 was a bit of a let-down as it was too big and the colour wasn't as bright pink as it seemed in the photo, so I sent it back. Still, I think the overall quality of the clothes is top-notch and I'd definitely recommend them for being good value and stylish. Big thanks to Little Mistress for a job well done!
Jeans too big, no refund
I bought a pair of jeans but they were too big for me, so I wanted to return them. But even after a few weeks, I hadn't heard anything about my return being sorted. I tried to contact customer service through email and social media, but got no reply. In the end, I had to dispute the payment through Clearpay to get my money back. I checked the reviews and it looks like other people have had the same problem - they don't like to give refunds. Customer service was really poor overall.
Jumpsuit purchase
I received my jumpsuit really quickly and it fits like a glove, the quality is top-notch too. It's made from such nice material, perfect for a night out. I liked it so much that I got one for a friend too, and she loved it just as much. I'd definitely suggest this jumpsuit to anyone wanting a trendy and flattering outfit for a night out.
Cream skater dress purchase
I absolutely loved the cream skater dress I bought from that store. It was such great value and the quality was outstanding. The design was so beautiful and it fitted me perfectly. I was over the moon with that purchase!
Review with most votes
Reduced dress purchase, pricey
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