Modlily - Overall Rating based on 26 reviews
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Late delivery
I ordered something on the 23rd of May, but it's now the 7th of June and the package still hasn't arrived. The delivery company Yodel doesn't seem very reliable or helpful. I tried contacting Modlily for help, but I was left feeling let down and annoyed by their lack of support.
Swimsuit Purchase
I bought a swimsuit online not long ago, and I must say, I was truly let down by what arrived. It was way smaller than I thought it would be, and to make matters worse, it was all stained when it got to me. When I got in touch with customer service to sort it out, all they offered was a tiny $10 refund. It felt like they were just mocking me, especially considering that the refund didn't come close to covering the cost of the swimsuit or the disappointment of getting something stained and not the right size. Needless to say, I won't be shopping there again.
My first online shopping experience
Well, I can't believe it, but I've just tried online shopping for the first time and it was absolutely brilliant! I managed to get the most adorable outfit, and it fits like a dream, exactly as shown in the pictures. The colours are so lovely, and the quality is really impressive. I'm already looking forward to buying more things from this website - it's like stepping into a fashion paradise!
Customer Service Communication
I was really impressed with how fast the customer service team got back to me when I asked about my order. They gave me all the info I needed quickly, which made me feel like they really cared about me as a customer. I'm grateful for how well they handled everything.
Beautiful styles in my size
The clothes on their website are always really stylish and trendy, and I really like that they have a great selection of sizes to choose from. The website is easy to use and navigate, which makes shopping on there a real pleasure. I would definitely recommend this brand to anyone on the lookout for some fashionable clothes that fit them perfectly.
Skirted swim bottoms
The shipping took a while, but when the skirted swim bottoms arrived, I was really pleased! They fit perfectly and look lovely. I can't wait to wear them with my rash guard for snorkelling.
Quality of product and return process
As a Canadian shopper, I was pretty gutted when I found out that I had to send back any returns to the US at my own cost. The product wasn't up to scratch in terms of quality, and having to pay out to return it just didn't sit right with me. It was a bit weird to see that the package had originally come from Ontario using Canada Post, which only made the whole return situation more annoying and confusing. This whole thing has definitely made me think twice about buying from international websites again in the future.
Recent clothing purchase
I recently bought some clothes from this online shop and I gotta say, I'm really impressed with the quality and style of the items. I've been a customer for a few years now and I've always been happy with what I've bought. The dresses I got aren't just trendy, they're super comfy too. I've had loads of compliments whenever I've worn them and I always feel really confident and classy in them.
Bathing suits purchase
The ordering system on this website is really easy to use and customer-friendly. I've always had a good time whenever I buy something. However, in May I ordered two swimsuits but only got one. They said the other one was out of stock but still took payment for it. I haven't got a refund for it yet, which is a bit frustrating.
Confusion with Order
I had a bit of a mix-up with my order, thinking I was buying clothes on this website. However, it turned out that I had actually ordered from a different company. The customer service rep, Thea, was really helpful in sorting out the issue. Even though it was a bit confusing, I was quite impressed with the level of service I got. I'll definitely come back to shop for clothes on this site again. A big thank you to Thea for all her help!
Wrong address shipping
I recently had the frustrating experience of my package being sent to the wrong address in a different state. It was really inconvenient, but when I contacted customer support, they were quick to respond and offered to send me a replacement. I was grateful for their fast and helpful service in sorting out the problem.
Elegant clothing selection
I've been really impressed as a customer with the lovely selection of clothes this company has. The styles are really up-to-date and fashionable, and it's great that the sizes are accurate as described on the website. The fabric quality is also top-notch, and the clothes seem really well-made and long-lasting. All in all, I'm really happy with my purchase and I'll definitely be coming back for more.
Lengthy wait for delivery
I've been waiting for my order to arrive for 7 weeks now, and every time I try to get some info through live chat, I get different answers. The tracking number they gave me is no help at all as there's been no update on where my package is. Finally today, they offered to either refund or resend my order, which really makes me wonder if it even got shipped in the first place. All in all, I'm really not happy with the service as a customer.
First purchase, swimdress
I've never really been one to trust fast fashion from China, but I thought I'd give it a go and ordered a swimdress from Modlily. I was actually quite surprised at how good the quality of the item was and how cute it looked on me! The material didn't feel cheap at all and the design was exactly what I had in mind. I'll definitely be returning for more fashionable purchases in the future.
Shipped back item
I had a problem where my item got sent back to the sender. So, I quickly emailed them to let them know what had happened. To my surprise, they got back to me in no time at all. The customer service person was really understanding and promised to send the item again without any extra cost. I was really impressed by how quickly and efficiently they dealt with the issue.
Swim suits purchase
I'm really happy with the swim suits I bought from this website. The delivery was on time, so I didn't have to keep checking where my package was. The sizing was spot on and the quality of the swim suits was even better than I thought. I really love them and will definitely buy from here again in the future.
Swimsuit returns
Returning a swimsuit can be a bit of a maze with all the rules and regulations involved, especially if you're not sure how to go about it. I get why you might be feeling frustrated and lost, trying to work it all out by yourself. It would really make things easier if the instructions for returns were clearer, with a simple explanation of what you need to do. In the end, sending back a swimsuit should be a simple thing, and the company should make sure you're kept in the loop and helped every step of the way.
Swimwear purchase
I recently bought some swimwear from this website and I have to say, I was really impressed. The range of styles and sizes was incredible, and the fit was just right. And the customer service was outstanding. They really went above and beyond to assist me, and I am so grateful for it. If only other companies would take a leaf out of their book, the world would definitely be a better place.
Swimwear purchase
The swimwear I bought was so colourful and I really loved it! The design was so vibrant and eye-catching, exactly what I wanted. The material was really good quality and the fit was spot on. I'm really happy with my purchase and I would definitely buy more from this company again in the future.
Swim suit order
I ordered a swim suit on the 27th of April and was pretty shocked to find out that the company might be up to no good. They said it would arrive by the 14th of May, but only mentioned that after I had already paid up. The swim suit still hasn't shown up and I'm starting to think it never will. I'm going to challenge the charge on my credit card next week. It's just not worth the hassle of ordering from them again.
Review with most votes
happy experience shopping from
I needed to get some sweat wear because I just joined a gym for fitness training. I actually wanted some designer-quality sportswear. So I went online in search of a store I cou... Read onBy: Modlily