Online Home Shop33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Wrong-click drama
Sat on the sofa realising I'd clicked buy by accident — I actually wanted a lumbar support for a nagging back, never even opened the box. It seemed like it would've felt snug and useful, but cancelling was a nightmare; endless holding, stonewalling, wasted afternoon. Bit annoyed, a complaint will follow — don't expect a smooth return and it's just daft.
Cautious pick, paid off
I wasn't sure at first. Found them via Amazon, then saw their own site and hesitated because of mixed experiences with small retailers — some drop the ball or add hidden costs. I went ahead anyway because the price looked fair. The single delivery charge was a relief. Package arrived quite fast and tracking was clear. Quality matched the photos. My sister liked what I bought and is ordering too. Pleased it all worked out, really glad.
Thought it'd be fine, wasn't.
I was a bit iffy about ordering — always wary of online towel buys — but thought sod it and clicked. Planned to use the navy towels last weekend for guests, but the parcel never turned up. Yodel said they didn’t have the right address, I gave it again, nothing changed. Bit of a faff, but PayPal sorted a refund eventually so I'm relieved, if still annoyed by the whole delivery mess.
Nearly there, then not
nice weight, cosy fabric, held up well and I kept using them. I emailed with all the details, asked for a refund, then radio silence. I'm still hopeful they'll reply — I liked them before, so I want to give them the benefit of the doubt — but it's worrying when you need stuff on time.
Saved myself at the last minute
Won't be ordering from here again — lucky I grabbed replacements. I first saw them on Facebook after a mate tagged me, and having used them before I thought it'd be fine. I ordered on 6 December and nearly two weeks on it still hasn't been dispatched. Emails and private messages get ignored, they only seem to reply in public comments. My son's presents won't arrive and I'm £45 down. Annoying, but glad I wasn't caught out.
Half good, half a headache
one felt fine, the other was really cheap-looking and floppy, not what I expected. I sent the dodgy one back and asked for a refund, which should have been straightforward, but turned into a faff. They asked for proof of delivery — which I couldn't find at first (silly me, papers everywhere) — so they wouldn't do the refund. Eventually I dug out a tracking email, sent it over and they said they'd refund and even confirmed by email. Cue more waiting though, and the money didn't appear. I chased them a couple of times, had to nudge again after a slow reply and that was stressful. Parts of the process felt unprofessional, which is disappointing because the cushion itself (the good one) is fine. Not sure I'd order again.
The refund was the turning point
the bank’s customer service was unexpectedly efficient, which was a relief. So, lesson learned: trust the evidence, not the canned assurances. I’d have preferred a quick replacement, obviously, but the refund cleared it up in the end. Sharing this so others can spot the signs and save themselves the follow-up emails and vague promises.
Missing item issue
Delivery was quick, but there was a missing item. I have to say, the customer service was top-notch. Claudio helped me out and got everything sorted straight away. The missing item turned up the very next day without any fuss. The quality of the items was good and the prices were fair.
Mattress purchase
I bought a mattress from an online home store not long ago and it turned up with a few quality problems. But, I've gotta admit, their customer service was absolutely spot on. I got in touch with them about the issue and they sorted it out really quickly. They got back to me right away, were super helpful, and gave me a refund straight away. I really appreciate the way they worked hard to maintain the quality of their products.
Replacement item after damaged delivery
I received a damaged item in my order. I emailed on a Saturday afternoon and by Monday morning, they had ordered a new item to replace it. Ann was really helpful, provided excellent customer service, and gave me exactly what I asked for with no hassle.
Recommended by a friend
I've been a customer of this online store for a while now, and I've always been really impressed with the quality of their products and customer service. I had a little problem with my recent order, so I got in touch with their customer service team. I was really pleasantly surprised at how fast and professionally they sorted it all out through one of their representatives, who was really excellent. It's experiences like this that make me keep coming back to this online store and telling other people about it.
Duvet cover purchase
When my duvet cover arrived, it had a dirty mark on it. I got in touch with customer service, and they sorted it out really quickly. A guy named Liam helped me out a lot and sent me a new duvet cover straight away. The replacement they sent was actually a bottom sheet by mistake! But Liam fixed it fast by getting me another duvet cover and even let me keep the bottom sheet as a goodwill gesture. I have to say, the customer service from this online shop is amazing and Liam was great to deal with. It's a shame that Yodel messed up by leaving the parcel in our communal foyer instead of delivering it properly. Not the best delivery experience, but the customer service team did a top job. I will definitely shop here again because of the excellent service I got.
Bedding, curtains, throws
I absolutely loved the bedding and curtains I got from this online store. They were exactly what I wanted and even better than I expected. The throws, on the other hand, weren't really my cup of tea, but that's just down to personal taste. Buying was quick and simple, and the delivery was super fast. Overall, I'd definitely recommend this online home shop for their top-notch products and excellent service.
Missing item and resolution
I've had an issue with a missing item in my order, and I was a bit worried about how it would be sorted out. But, Adam from customer service got back to me quickly and told me that the item was no longer available. He made sure to reassure me that I'd get a refund, and it actually happened pretty quickly. I'm grateful for how smoothly they dealt with the problem.
Heated throw purchase
I bought a heated throw online from this store in January. It was great for a few months but then it just stopped working. I got in touch with the customer service team in Elland to let them know, and I have to say, they were really helpful and quick to respond. The person I spoke to was really nice and did everything they could to help me out. They sorted out the whole thing smoothly and fixed the issue without any hassle. I was really impressed with how well they looked after me.
Smooth and easy shopping experience
I had a really great time shopping on this online home shop. Everything went super smoothly, from browsing the website to paying for my order. The website was really easy to use and navigate, so it was a breeze to find what I wanted. The checkout was fast and I got a confirmation for my order straight away.
Pre-ordered item
I bought something online from this home shop and it turned out that one of the things I ordered was missing when my parcel arrived. I sent an email to customer service right away, and I was really surprised by how quickly they got back to me. Adam, the guy I spoke to, was really nice and explained that the missing item would be sent separately because it was a pre-order. He said that someone would contact me within 2 days. But to my surprise, Adam actually replied to my email on the same day with all the details I needed.
3 duvet cover set
I just bought 3 duvet cover sets from an online home store and I have to say, I'm really impressed. The items looked exactly like they did in the pictures and the quality was top-notch. The website was easy to use and checking out was quick and easy. If you're in need of home products, especially bedding, I would definitely recommend this shop.
Furniture Set
I bought some furniture from an online home shop not long ago and I have to say, the delivery was a complete nightmare. They decided to use Yodel as their courier, which is pretty much another way of saying awful service. Nobody bothered to keep track of the delivery or get in touch with Yodel to find out where my order was. I had to be the one constantly chasing them up and even then, it seemed like nobody really cared. It goes without saying that I won't be giving them any more of my business in the future.
Funky throw pillows
I made a bit of a mistake and ended up ordering the wrong pillows from Online Home Shop. However, the good news is that their customer service team was really helpful and sorted out my return for me. I received a full refund and now I'm just waiting for the money to be credited back into my account. Huge thanks to Elland for being amazing, and to Simon and Tom for their assistance as well. You guys are the best!
About Online Home Shop
Apart from the structure that makes a home, it still needs furniture and appliances, which are important for comfortable living. For example, inside, you need a bed to lie in, rest and sleep. As much as a bed is important, other things are just as important. At Online Home Shop (OHS), they sell home products like Furniture, Lighting, Appliances and Curtains. So if you are looking for where to buy home products, you may buy from OHS. But is OHS a reliable source for these much-needed items? Are their items durable? Will they deliver to you what is ordered exactly? Will their customer service department employees treat you respectfully and answer your questions honestly? Will they help you solve your current issue? Should you fear the quality and reliability of their products, you can read through customer reviews like Online Home Shop UK reviews to see their feedback before purchasing to avoid dissatisfaction with their products and services.
About Online Home Shop
Online Home Shop, founded in 2014, simply means Online Home Shop. As the name implies, it is an online shop as the company claims it aims to bring trending products for home and life. Moshe Cohen, the managing director of this Manchester firm, is the third generation to work in the textile industry. Sales have increased recently, and the company's headquarters and distribution centre are approaching completion. It intends to grow in the United States and Europe and more than double its current workforce of 80 people. The company claims to be passionate about home textiles and believes every home deserves a gorgeous interior. That means something other than costing them too much, thus the birth of OHS Online Shop as a platform where you can shop for home products at the best possible prices. The company also offers humanitarian services by supporting local charities in the North West such as The Pankhurst Trust & Manchester Women's Aid, RSPCA, Bolton Animal Shelter & Animals in Distress.
Products and Services of Online Home Shop
Their category of products is OHS Online Home Shop Bedding (Duvet Covers, Fitted Sheets, Pillowcases, Pillows, Mattresses & Protectors, Fleece Bedding, Plain Dye Bedding, and Cotton Bedding. Shop by styles like Plain, Fleece, Glam, Reversible, Floral, Geometric, Checked, and Striped as well as size Single, Double King, and Super King), Curtains (Eyelet, Pencil Pleat, Voile & Net, and Blackout. Shop by size 117cm (46”), 140cm (55”), 168cm (66”), and 228cm (90”) in height and most with varying width all displayed on their site), Rugs (Fluffy, Shaggy, Print, Faux Fur), Cushions and Throws (Hoodie, Weighted, and wearable blankets, as well as Cushions and covers. Shop by styles like Fleece, Mohair, Supersoft, Teddy, Waffle, Sherpa, Mink, and Pet), Kids' Room needs (Bedding, Curtains, Blankets, throws, Weighted Blankets, Hoodie Blankets, Accessories, and Decor), Loungewear (Accessories, Dressing Gowns, Pyjamas, Slippers), Homeware (Artificial Plants, Candles and Home Fragrance, Cooling and Heating, Cushions and Covers, Decorative Accessories, Kitchen, Lighting, Storage), Bedroom Furniture (Beds, Mattresses, Wardrobes, Chest of Drawers, Bedside Tables, Ottomans, Dressing Tables), Bathroom (Towels, Bath Mats, Bath Robes, Beach Towels & Ponchos), Garden (Furniture, Storage, Fire Pits & Heaters, Parasols & Accessories), and Clearance (Products with some price cuts to make space for new stock in the warehouse). These products are stocked by brands such as Brentford's, Dreamscene, Sienna Home Collection, Highams, and OHS (Their own brand). Most of their products come in many colours you can choose from yourself, as long as that specific colour is in stock,
Additional Services of Online Home Shop
For shipping, the company engages the services of Royal Mail. Standard Shipping takes 2-5 working days to arrive within the UK, while Express Delivery delivers the next business day. However, you must order under express delivery before 9 am to have it delivered the next day. Shipping takes place Monday to Friday (excluding holidays). They encourage customers to make an OHS account on their site to ease purchases and payments. However, this is only recommended to returning customers. For payment for products and services, the company work with Mastercard, Visa, American Express, Apple Pay, PayPal, Google Pay, Klarna and more. The company offers 14 days for unsatisfied items to be returned to them. The items must be complete as delivered to you and in unused and new condition, including packaging. If returned items are accepted after inspection, the company processes a refund within 3-5 working days into the original payment method. So if you are interested in buying home products from OHS or want to know more about the company, you can contact them on Facebook, Twitter, Pinterest, Instagram and Tiktok. Visit their FAQs to see answers to questions you may have, or subscribe to their newsletter for regular updates on important information.
Email: help@onlinehomeshop.co.uk
Phone: +44 1617949213
Compliments, Complaints and Tips for Online Home Shop
Should you buy products from OHS or have bought from them before, kindly share your experience, which the OHS team and potential customers will appreciate. Others need to know about your personal experience doing business with OHS. Similarly to OHS Trustpilot reviews, you can write about your experience to help other customers make better-informed decisions. However, that doesn't mean the company can't read them and use the data to pinpoint any problems that need fixing. If you’re wondering, “is Online Home Shop legit” here, you'll find honest answers from real customers. So is OHS legit? Did the items you ordered get delivered as advertised? Did you get the right colour? How user-friendly is their site UI? How did their customer support employees treat you if you called or emailed them? Will you recommend OHS to others? Also, provide useful tips and an Online Home Shop review for prospects to take advantage of when buying from OHS.
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Categories Online Home Shop
Online shopping | Homeware Reviews & Experiences
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Last update: November 2025
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Review with most votes
Best home product at OHS
I just bought a new house. I needed a lot of things to make the house comfortable and a place to relax after the day's work. I needed some beddings, cotton, rugs, etc. I heard a... Read onBy: Nell