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sneakerstudio Reviews : Share your review & read experiences
sneakerstudio
33% Would buy here again
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Trainers
Tried to order some goods from their website. Promise fast, free delivery. But the first issue I've encountered was that there was no payment method available, nor anyone has sent me any invoices or instructions for the payment. Had to chase them myself, it took them 24 hours to respond to each of my queries (first they gave me standard payment details which are also available on their website, not suitable for foreign transactions, therefore had to chase them some more) which slowed down the process and resulted in cancelled order (there is set frame of time when the goods need to be paid for, but because I did not have details who to make payment to, they simply cancelled my order). Therefore, although great variety of products at good prices, terrible service and communication. Shame couldn't have items that have ordered. Advice for SneakerStudio: improve your communication and payment experience and your client numbers will double. Upsetting, if I knew from the start, would have gone somewhere else to purchase the goods and received them on time (for my holiday)
Adidas Spezial
Do not go anywhere near theses guys, they are an absolute nightmare. In times when online customer service has no choice but to be excellent (and lets face it most reputable operations do!) this lot are stuck in the stone age.
I clicked the incorrect size when ordering, as soon as I noticed, which was like 30 seconds later I emailed them and advised that I needed the bigger size, I got no response. I then received their automated message advising me that my order was shortly being picked and that if I wanted to make any changes, I needed to it now. So I advised that I needed the larger size. The next thing I hear was that the my order was sent with the size I originally ordered (the wrong size), with a note saying that I advised them to late for any changes to the order WTF!
The trainers went back and the refund process was simply the most painful experience of the lot. Firstly, they questioned the return of the item (which seems to be a common theme of theirs reading some of the other reviews) and then it was barrage of smiley faces/emojis from them when expressing my concerns for the delay in getting the refund.
I was tempted into these guys as their Adidas originals were slightly cheaper than the usual online brands. A big lesson learnt, you really do get what you pay for.Shoes
Negative. I bought some shoes, they said that 4 working days would be the delivery and it's been 15 days already. I haven't received any mail and it's starting to look like a scam.
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