The Jewellery Channel | TJC
Spotlight: What are our customers saying?
Alothough I’ve used them n the past this has been a rotten experience, and it’s not over yet. The ring I order arrived in good time and was lovely, very good value BUT theTanzanite although sold as...Read on
I sent these 2 items back together in the same parcel the ... was far too small although it was my size and I didnt like the clasp on the gold chain ,I posted it on the thurs and had an e mail from...Read on
I bought this ... last year and found it so uncomfortable I do not wear it so actually it was a waste of money. I m not a new customer, I have bought loads from you in the last 10 years or so and ...Read on
i bought sherpa fleece plus free bag on 13/12/21 on budget pay but items never arrived phoned emailed no show then they had the nerve to take second payment and still not received goods phoned toda...Read on
misplaced, i m a customer since 2017, I keep ordering from this company but this time the service was bad maybe a change of management.. they carelessly send ur jewellery item without proper instr...Read on
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Alothough I’ve used them n the past this has been a rotten experience, and it’s not over yet. The ring I order arrived in good time and was lovely, very good value BUT theTanzanite although sold as a AAA it didn’t say soon the authenticity card. I couldn’t see a hallmark on the gold either. I was told to return it and they would correct everything. That was six weeks ago and I have been told ‘it’s in Dispatch today’ on three separate occasions! They say they have a UK customer service but it would appear wholly staffed by Indian people, who seem to be suffering from the same problems Customer Sevice centres in India do, they are not allowed to go outside a script, so you never get a proper answer Replies to online criticism are a stock reply, the wording never differs, I think ‘David’ must be a computer.
gold chain and sancome bra
I sent these 2 items back together in the same parcel the ... was far too small although it was my size and I didnt like the clasp on the gold chain ,I posted it on the thurs and had an e mail from tjc 2 days later telling me that the ... had arrived ,I phoned several times asking about the gold chain they fobbed me off with perhaps it had gone to different departments ,until after many phone calls and texts they said it had not arrived which was impossible because it was in the same parcel ,they have been so unhelpful and have now taken the money for the chain which cost 159 99 and I have just got to accept what they say .I have been reading all there terrible reviews since this has happened and have come to the conclusion that this a very bad company and should be avoided at all costs I have been dealing with them for sometime but this was the first time I had tried to return anything and thats what happened and reading the reviews Im not the only person this has happened to
I bought this ... last year and found it so uncomfortable I do not wear it so actually it was a waste of money. I m not a new customer, I have bought loads from you in the last 10 years or so and have been pleased with my purchases but not this one.
i bought sherpa fleece plus free bag on 13/12/21 on budget pay but items never arrived phoned emailed no show then they had the nerve to take second payment and still not received goods phoned todasy 14/1 /22 goods supposedly with hermes where they have been for a week.Im going to get a refund when goods arrive i have to ring tjc. I think i should be given these goods for free as a goodwill gesture after all this was a christmas present which i have had to buy twice wont be shopping with tjc any more
with reference to my above letter received email from tjc saying they had received parcel back from hermes and sorry i didnt like the fleece never even got a chance to look at it what a shambles this company is.
i m a customer since 2017, I keep ordering from this company but this time the service was bad maybe a change of management.. they carelessly send ur jewellery item without proper instruction to the delivery company which is blaming the shipper for misplaced items, the items have been misplaced over a month now tired of calling them they keep lying every time you call some declaration form will be sent and then refund.. it over 3 weeks since they said, nothing till date.. it is shame that customers like us will stop dealing with them in future. this matter has not been resolved till now. sad sad, they will get back with a lame answer that we try calling r delivery partner to allocate the parcel and it shows it came to the address.. question is where is it? and who received it? in short, they will trouble us to forget the matter with0ut a resolution or refund..
9ct gold braclet
Returned item after a week of emails finally told item was not inside package no refund .I have to now contact post office .Will never deal with this compant again .Totalily disgusted as they are impling im a thief and a liar.
Boulder Opal ring
Sent ring back as stone fell out.wrapped it in bubble wrap stone and ring together. After weeks I asked them to return ring and stone They returned ring no stone.When I rang c/c they told me there was no stone .who ever opened package would have to see ring and stone .So I’m left with no stone .Shocking making me out to be a liar .IV been customer for over 12 yrs very disappointed with service.
Item 3691699 Silver sapphire diamond ring Cust.0084346
I have been shopping with TJC since they started and over the years I have bought hundreds of items.Six months ago I ordered a ring which was a good colour and that is why I kept it.I could see it was marked but I thought I would be able to polish out the marks as I have done so many times before. As the quality of the items varies so much I usually order 2 of any costly item and keep the best one. Anyway I have tried for 6 months to polish the marks out of the ring and I admit defeat the marks seem worse now than when I bought it. I sent it back to TJC and said I did not expect a refund but I wanted someone to inspect the ring and agree that it was marked and should not have been sent out. However the ring was sent back saying it had been inspected by their "jeweller"and there was nothing wrong with it. I contacted customer services and requested 4 times the head office address in India the last email I sent was not replied to at all. So I wrote to the Managing Director Srikant Jha and guess what he hasn't even bothered to reply. What a way to run a business! I do feel a bit better this morning knowing I am not the only one who has a low opinion of TJC. Their only concern is trawling for new customers they are too shortsighted to see that eventually they will be seen for what they are.In the meantime I shall again try to obtain a response from Mr Jha
Swarovsky zirconia gold ring
The stone was sparkly in good light or sun, but the gold was laughable. So thin l couldn't believe. Won't be buying there again
Rose gold ring
Purchased a rose gold ring and not wearing jewellery as not going out due to lockdown and having to wear PPE at work I'm not allowed to wear rings/bracelets, I wore ring for less than 3 days to cheer myself up and most of the rose gold has come off showing the silver under. As i was a few days past the 30 day return window they refuse to accept return and refund of an obviously faulty/ unfit for use product. Another parcel got delivered to wrong address! Disgusting behaviour for company, our family has been spending money with you from start. Not now. Telling everyone to stay well away form them. Custom services- I think not, Shame on you TJC