The Jewellery Channel | TJC Reviews

Account issue resolved

So, I had this little issue with my account, you know? But the customer service team were really nice and they actually kept their promise and sorted everything out. Every company has its problems, but it's all about how they deal with it. And this team handled it amazingly. So, big thanks to them!

Summer wardrobe updates

I've just treated myself to some new dresses and tops for summer, got them for a real bargain from this retailer. The quality is top-notch and they're so versatile, perfect for any event. Thanks to this retailer, I can easily update my wardrobe without breaking the bank. The delivery service is amazing, some of my items arrived the very next day. Honestly, I can't recommend shopping here enough - once you do, you won't want to go anywhere else.

Men's watches

I recently bought three men's watches from The Jewellery Channel and I have to say, I am really happy with them. Not only are they lovely, but they're also excellent value for money. The quality of the watches exceeded what I was expecting, and the price was fantastic. I've always been happy with my purchases from TJC, and this time was no different. Keep up the good work, TJC, for offering such fantastic products!

Fancy earrings

I recently bought these really fancy earrings that sparkle loads and make me feel like a princess. The website had loads of options to choose from, including items for small gifts or big bling. Plus, they donate a meal to kids in need with every purchase, which is just absolutely awesome.

Small items, quick delivery, refund

I found ordering stuff super easy, like seriously, just a couple of clicks and boom, it's on its way to me! The delivery was crazy fast, didn't even have time for a snack before it showed up at my door! But oh dear, the items were way too small, like seriously they must have shrunk in the mail or something. But hey, at least the design was super cute! I had to return them, but got a message saying they've received my stuff back and are processing my refund. Fingers crossed I find something I actually like next time. Thanks a lot, guys!

Dresses in navy, brick, and light blue

I recently bought three dresses from your website in navy, brick, and light blue. When the package turned up, though, I got dresses in navy, green, and brick. I got in touch with customer service and they sent me a replacement, but it wasn't the light blue dress I wanted. It was nice of them to try and fix it, but the mix-up was a bit disappointing.

Silver Jewellery

Great range of affordable jewellery on the website. Arrived in 5 days time. Not impressed with the packaging but not upset either. Jewellery itself was quite nice

I just received my order this morning opatra reverse 5 Lifting ... Anti-Ageing cream I used this item twice to make sure that it was doing what i was supposed to do well I washed my face patted my face dry I used the pea size amount of cream on my lines and patted the cream on my lines then fanned my skin dry with a proper fan that I own waited the allotted time but there was absolutely no difference . This Lifting ... Anti-Ageing cream does not do what it says it does very disappointed considering it wasn't cheap . What a total waste of money.i would not recommend opatras lift ... anti - ageing cream.

Tanzanite ring

Alothough I’ve used them n the past this has been a rotten experience, and it’s not over yet. The ring I order arrived in good time and was lovely, very good value BUT theTanzanite although sold as a AAA it didn’t say soon the authenticity card. I couldn’t see a hallmark on the gold either. I was told to return it and they would correct everything. That was six weeks ago and I have been told ‘it’s in Dispatch today’ on three separate occasions! They say they have a UK customer service but it would appear wholly staffed by Indian people, who seem to be suffering from the same problems Customer Sevice centres in India do, they are not allowed to go outside a script, so you never get a proper answer Replies to online criticism are a stock reply, the wording never differs, I think ‘David’ must be a computer.

gold chain and sancome bra

I sent these 2 items back together in the same parcel the ... was far too small although it was my size and I didnt like the clasp on the gold chain ,I posted it on the thurs and had an e mail from tjc 2 days later telling me that the ... had arrived ,I phoned several times asking about the gold chain they fobbed me off with perhaps it had gone to different departments ,until after many phone calls and texts they said it had not arrived which was impossible because it was in the same parcel ,they have been so unhelpful and have now taken the money for the chain which cost 159 99 and I have just got to accept what they say .I have been reading all there terrible reviews since this has happened and have come to the conclusion that this a very bad company and should be avoided at all costs I have been dealing with them for sometime but this was the first time I had tried to return anything and thats what happened and reading the reviews Im not the only person this has happened to

sankom bra

I bought this ... last year and found it so uncomfortable I do not wear it so actually it was a waste of money. I m not a new customer, I have bought loads from you in the last 10 years or so and have been pleased with my purchases but not this one.

sherpa fleece

i bought sherpa fleece plus free bag on 13/12/21 on budget pay but items never arrived phoned emailed no show then they had the nerve to take second payment and still not received goods phoned todasy 14/1 /22 goods supposedly with hermes where they have been for a week.Im going to get a refund when goods arrive i have to ring tjc. I think i should be given these goods for free as a goodwill gesture after all this was a christmas present which i have had to buy twice wont be shopping with tjc any more

few jewellerys

misplaced,
i m a customer since 2017, I keep ordering from this company but this time the service was bad maybe a change of management.. they carelessly send ur jewellery item without proper instruction to the delivery company which is blaming the shipper for misplaced items, the items have been misplaced over a month now tired of calling them they keep lying every time you call some declaration form will be sent and then refund.. it over 3 weeks since they said, nothing till date.. it is shame that customers like us will stop dealing with them in future. this matter has not been resolved till now. sad sad, they will get back with a lame answer that we try calling r delivery partner to allocate the parcel and it shows it came to the address.. question is where is it? and who received it? in short, they will trouble us to forget the matter with0ut a resolution or refund..

9ct gold braclet

Returned item after a week of emails finally told item was not inside package no refund .I have to now contact post office .Will never deal with this compant again .Totalily disgusted as they are impling im a thief and a liar.

Boulder Opal ring

Sent ring back as stone fell out.wrapped it in bubble wrap stone and ring together. After weeks I asked them to return ring and stone They returned ring no stone.When I rang c/c they told me there was no stone .who ever opened package would have to see ring and stone .So I’m left with no stone .Shocking making me out to be a liar .IV been customer for over 12 yrs very disappointed with service.

Item 3691699 Silver sapphire diamond ring Cust.0084346

I have been shopping with TJC since they started and over the years I have bought hundreds of items.Six months ago I ordered a ring which was a good colour and that is why I kept it.I could see it was marked but I thought I would be able to polish out the marks as I have done so many times before. As the quality of the items varies so much I usually order 2 of any costly item and keep the best one. Anyway I have tried for 6 months to polish the marks out of the ring and I admit defeat the marks seem worse now than when I bought it. I sent it back to TJC and said I did not expect a refund but I wanted someone to inspect the ring and agree that it was marked and should not have been sent out. However the ring was sent back saying it had been inspected by their "jeweller"and there was nothing wrong with it. I contacted customer services and requested 4 times the head office address in India the last email I sent was not replied to at all. So I wrote to the Managing Director Srikant Jha and guess what he hasn't even bothered to reply. What a way to run a business! I do feel a bit better this morning knowing I am not the only one who has a low opinion of TJC. Their only concern is trawling for new customers they are too shortsighted to see that eventually they will be seen for what they are.In the meantime I shall again try to obtain a response from Mr Jha

Swarovsky zirconia gold ring

The stone was sparkly in good light or sun, but the gold was laughable. So thin l couldn't believe. Won't be buying there again

Rose gold ring

Purchased a rose gold ring and not wearing jewellery as not going out due to lockdown and having to wear PPE at work I'm not allowed to wear rings/bracelets, I wore ring for less than 3 days to cheer myself up and most of the rose gold has come off showing the silver under. As i was a few days past the 30 day return window they refuse to accept return and refund of an obviously faulty/ unfit for use product. Another parcel got delivered to wrong address! Disgusting behaviour for company, our family has been spending money with you from start. Not now. Telling everyone to stay well away form them. Custom services- I think not, Shame on you TJC

Optara dermisonic

Ordering was easy receiving another thing paid for said item still not received after speaking too four customer services representatives still can't get my address right one of the customers service reps even went as far to be rude and abusive to me obviously working from home with someone giggling in background by the way I was being spoken too by said rep and having complained further have had no feedback after being told someone would call me from head office have been totally ignored by this company who have taken my money and and not sent what I purchased a total disregard for customers once you have paid for non existent goods

NYC ? Diamond ring

Bought this expensive ring as a Xmas gift .after hyped promotion
Sale . Because of lockdown only just had it appraised by gemologist
Shocked this diamond is smaller than they claim colour/clarity also not what they claim .waited over 48hr to speak with a manager basically the worst customer after sales if you have a problem .Day 3 no management has contacted me.