The Jewellery Channel | TJC
Spotlight: What are our customers saying?
Ordering was easy receiving another thing paid for said item still not received after speaking too four customer services representatives still can't get my address right one of the customers servi...Read on
Bought this expensive ring as a Xmas gift .after hyped promotion Sale . Because of lockdown only just had it appraised by gemologist Shocked this diamond is smaller than they claim colour/clarity...Read on
Negative. Tried to order an item of a combination of gem bracelets today. Spoke to a ordering attendant who told me she couldn't see the dropped price then had to check with her manager. She came b...Read on
I was really looking forward to receiving this rope chain, it was a present for my daughter. I watched the presentation..lady made this chain look and sound so beautiful heavy gleaming and somethin...Read on
these masks did not look at all like shown on tv very pwould not buy again poor quality.Read on
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Ordering was easy receiving another thing paid for said item still not received after speaking too four customer services representatives still can't get my address right one of the customers service reps even went as far to be rude and abusive to me obviously working from home with someone giggling in background by the way I was being spoken too by said rep and having complained further have had no feedback after being told someone would call me from head office have been totally ignored by this company who have taken my money and and not sent what I purchased a total disregard for customers once you have paid for non existent goods
NYC ? Diamond ring
Bought this expensive ring as a Xmas gift .after hyped promotion
Sale . Because of lockdown only just had it appraised by gemologist
Shocked this diamond is smaller than they claim colour/clarity also not what they claim .waited over 48hr to speak with a manager basically the worst customer after sales if you have a problem .Day 3 no management has contacted me.
This product is very easy to use
Negative. Tried to order an item of a combination of gem bracelets today. Spoke to a ordering attendant who told me she couldn't see the dropped price then had to check with her manager. She came back to say that the price does not look reduced on her computer. She was trying to sort details when she lost the item on her computer then I got cut off. I recalled to missed items dept who said they couldn't help me and said customer services will be able to sort it out. She transferred me to customer service, at this point I was flustered. I tried my best to explain to the customer service who seemed to be very uninterested and rather short in her manner. She informed me that this should be dealt with the ordering department not her. I carried on to explain that her colleague in the ordering department said otherwise that customer service department should sort it. She did not agree. In the end I just gave up with the poor service.
1.I called adequate time to get offer.
2.got cut off by ordering attendant
3called back to order missed item dept.
4.transferred to customer
5Customer services couldn't help. Attendant attitude poor.
Will I be buying my Christmas presents from Tjc the answer is no.
This is simple because of inefficiency and poor customer service. If you ring qvc you never experience any of this. 100% customer satisfaction.
9k gold 18inch rope chain item 3583920
I was really looking forward to receiving this rope chain, it was a present for my daughter. I watched the presentation..lady made this chain look and sound so beautiful heavy gleaming and something you would be proud to be wearing.. received today very long box, no idea why, so they can justify the extortionate postage charges!! Opened it up to papers then a blue bag with tjc on it no presentation box for this supposed £299 price tag dropped to £149.99!!! Gold chain! Why would you not put it in a slim small pretty box?! at least that would con you a little longer!???? I can't feel any weight in this bag, so tip&empty it, omg! It looks like a cheap peice of rubbish costume jewellery!! Oh my heart sank! I can not and will not believe that this chain is the chain from the show I watched! Or worth more then a £10!! The gold colour is so yellow! It's vanilla! Awful just awful! I really wish I hadn't have ordered it has now I have to go out and pay again for postage, no returns label even though I paid £4.99 and that took 6days! So yes they should be a free returns label! This show should not be able to sell tac like this and make it look and sound more then it is! I actually feel like IV just been robbed, I'm so angry! Conning people into thinking they are getting a bargain! Rubbish! What a waste of a call, money and now my time and money getting to the post office has a disabled person, extremely difficult, shielding for 4months, so do yourselves a favour and get your gold from people who are not out to con you and take your precious time and money,! My daughter wouldn't wear this garbage, she's 18! And I wouldn't want her too! Embarrassing! When I get my refund I will go and buy a chain that's worth the price tag of £149.99!! It's a scandal ???? And let's hope I don't have to run around bto get that too! Has some reviews have said, or I will report to relevant agencies! I think it's a disgrace that these companies are on our TV channels, time to ask why? And get them off! Is there a market in Feltham? Maybe tjc would do better with their lies there..I won't use them again and will tell everyone not to either! Also got a video of this junk chain to show people! You have been well and truly warned!! ????
Just to say bought humidifier of these 2 weeks ago it wasn’t functioning properly rang up they said send back,today had heard. Nothing rang and got answered by ooooh customer service girl talking over me ,I said your shouting stop, anyway she said sending it back to me as the men had looked at it ,I said don’t Call me a liar,I want refund she said no it’s on its way back to you and if you refuse it will get lost ,butwill have to pay for it to. Go back ,what’s sense in that,I had to put phone down she wouldn’t.Iisten what a waste Of time, made. Disgusting it was only used for hour ,this needs sorting ,won’t bother again with them
these masks did not look at all like shown on tv very pwould not buy again poor quality.
Great jewellery as usual, just purchased a silver bangle and a 14ct gold over silver diamond ring,
lovely items, always friendly and great presenters, would always reccomend tjc to anyone,
Sterlin silver corroded and turning brown. Has not been worn yet.
I am appalled by the manner in which I have been spoken to today, after calling on two occasions and speaking to the same customer service advisor.
Instead of handling the call professionally, she twice resorted in putting the phone down on me.
I have requested to make a formal complaint, but have had no response. It saddens me that a company can treat their customers with such little respect.
Diamond earrings item 3491361
Why did I receive these poorly made, sharp earrings only to discover hair in between the prongs? Obviously I had to open the polythene packet (totally taboo) to see this. Disgusted! I'm stuck with the rubbish now. Also, your delivery information is inconsistent. Body wash has tracking details but these earrings didn't! Something wrong here. Obviously the earrings can't be as valuable as Dove body wash.
I certainly did not intend to give TJC a rating of 9.5. This has been manipulated. Read my review. Does it sound as though it's worth that rating?
Recently I ordered toilet rolls pack of 4 rolls for £2.99 and when ordering asked no so I put 4 and the order was confirmed there was a charge of £2.99 pp , but when I received there was one pack of 4 only and such a terrible cheap quality and due to lock down can not even send it back , feel ashamed for ordering £1 shop quality goods and paying £6 for a pack ,
I normally get lot if things and am mostly happy but this time I am appalled .
What’s happening to your quality TJC
TJC item is of very bad quality. I only wore it 3 times and the 4th time I was shocked to see that 4 stones were missing from one of the hoops.
I called the contact number provided 10days ago , spoke to the telephone agent. He promised me I would get a call back for resolution . But heard nothing so far.
I am really disappointed and would and asked for the refund.
They asked me to send the item back for inspection although I sent them clear pictures of the item.
TJC has already ripped me off and now wants me to spend more money on sending the item to be inspected.
Its definitely manufacturing fault because I only wore the item 3 times only for couple of hours each time. Then i put it back in its box.
I will never advise anyone to buy anything from TJC and I will give a negative feedback too everywhere regarding TJC customer service and poor quality product.
I have completely lost trust in TJC. TJC is a ripoff .
DONT WASTE YOUR MONEY ON TJC PRODUCTS.
sankom 3 bra pack
bought 3 pack saved for my holidays after an initial quick try on...after first wash the inserts nnever seems to be straight and the seams curl up ..not meant to ride up but yes they do ..total waste of money and not comfortable as the blah describes has put me of ever ordering agsin