The Jewellery Channel | TJC62 reviews
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face masks
these masks did not look at all like shown on tv very pwould not buy again poor quality.
Great jewellery as usual, just purchased a silver bangle and a 14ct gold over silver diamond ring,
lovely items, always friendly and great presenters, would always reccomend tjc to anyone,
Thanks!Several items
Sterlin silver corroded and turning brown. Has not been worn yet.
I am appalled by the manner in which I have been spoken to today, after calling on two occasions and speaking to the same customer service advisor.
Instead of handling the call professionally, she twice resorted in putting the phone down on me.
I have requested to make a formal complaint, but have had no response. It saddens me that a company can treat their customers with such little respect.Diamond earrings item 3491361
Why did I receive these poorly made, sharp earrings only to discover hair in between the prongs? Obviously I had to open the polythene packet (totally taboo) to see this. Disgusted! I'm stuck with the rubbish now. Also, your delivery information is inconsistent. Body wash has tracking details but these earrings didn't! Something wrong here. Obviously the earrings can't be as valuable as Dove body wash.
I certainly did not intend to give TJC a rating of 9.5. This has been manipulated. Read my review. Does it sound as though it's worth that rating?
Toilet rolls
Recently I ordered toilet rolls pack of 4 rolls for £2.99 and when ordering asked no so I put 4 and the order was confirmed there was a charge of £2.99 pp , but when I received there was one pack of 4 only and such a terrible cheap quality and due to lock down can not even send it back , feel ashamed for ordering £1 shop quality goods and paying £6 for a pack ,
I normally get lot if things and am mostly happy but this time I am appalled .
What’s happening to your quality TJCDW2098408
TJC item is of very bad quality. I only wore it 3 times and the 4th time I was shocked to see that 4 stones were missing from one of the hoops.
I called the contact number provided 10days ago , spoke to the telephone agent. He promised me I would get a call back for resolution . But heard nothing so far.
I am really disappointed and would and asked for the refund.
They asked me to send the item back for inspection although I sent them clear pictures of the item.
TJC has already ripped me off and now wants me to spend more money on sending the item to be inspected.
Its definitely manufacturing fault because I only wore the item 3 times only for couple of hours each time. Then i put it back in its box.
I will never advise anyone to buy anything from TJC and I will give a negative feedback too everywhere regarding TJC customer service and poor quality product.
I have completely lost trust in TJC. TJC is a ripoff .
DONT WASTE YOUR MONEY ON TJC PRODUCTS.Leather handbag
Bought a bag for my daughter was it was advertised as Frida Kahlo when I gave it to her it had been spelt as Frida Kalho I have tried to contact customer services numerous times to exercise my consumer rights but I have had no response. I have been happy with most purchases but the customer service is appalling. I would steer clear. I have spent a lot of money with them . I won't phone customer service only email as I had a bad experience before my hands free battery ran out waiting so long had to start the call again another 20 mins then got a ride person.
sankom 3 bra pack
bought 3 pack saved for my holidays after an initial quick try on...after first wash the inserts nnever seems to be straight and the seams curl up ..not meant to ride up but yes they do ..total waste of money and not comfortable as the blah describes has put me of ever ordering agsin
lots
always had great service from TJC and loved all my purchases and love watching all the girls, expecially Chloe..., However, on discovering a problem with budget payments and tried to call and sort it out, i had the misfortune to try and explain to a lady called Becky, and i quite frankly have NEVER been spoken to so rudely or spoken down to in the way she did..... I kept trying to explain things but she just kept talking over me all the time, would Not let me speak to try and explain and saying " I,m Telling YOU "".... SOOOO rude...... |Very very dissappointed ,, seems standards very high everywhere else except here....
Your selling Dr paw paws Amazon are selling 3 of the same items for £10.00 free delivery so when you add it all up including your p& p TJC was not cheaper than Amazon doesn't anyone checkout prices anymore.
order 2 item and have to pay dual pp would i bye again no
thanks for that
they have cheap crap and they sell it
I have been trying to phone customer services from Republic of Ireland and all numbers that I have been given by TJc are invalid I have received items from them containing dead human fleas from China very disturbing
Best of luck. contactus@tjc.co.uk. You will still only get a call centre agent replying and the standard reply has been “ sorry for the inconvenience “ but do nothing. I’ve been in dispute 3 weeks..
Grandiderite and diamond ring in gold overlay no.3495292
Received parcel on the 5th Dec. 2019 there was NO ring inside the box, the invoice had not been stamped with order checked (therefore not checked before sending.spoke to customer service who said they would get onto dispatch to sort it out. On the 7th Dec. I received a nother parcel again with an empty box, rang customer service again same rubbish given told they would sort it,rang again 15th after giving them enough time to sort it out. letter now being sent to managing director..its disgusting. £80 for 2 empty boxes. not bad!!!
Numerous purchases
I have tried chasing up incomplete orders eg. 4 jewellery boxes ordered got 1 , 5 bracelets got 2 etc . New delivery of new orders and again the same problem wrong number of items I have four daughters so order 4 or 5 of each piece of jewellery but only get 1 or 2 . These items have already been played for at time of telephone order. I was promised a call from customer service supervisor still waiting but I wont wait much longer to contact my solicitor as amounts are now in the hundreds . Still awaiting some orders that are outside of delivery time and I have been patient, but can not understand how packing can send out shortfall of some items from same order. TJC I know you check emails feel free to contact me to rectify these problems its Xmas soon and 3 of 4 daughters will be without some presents already paid for. I look forward to hearing from you ASAP
Far to many to list!
I'm really a little shocked to read such scathing reviews regarding TJC! It certainly hasn't been my experience at all! I've shopped with them for some considerable time.
I'm always sent e-mails when they've received any returned items and never had a problem with refunds. When I've needed to contact the customer service department, any queries have been dealt with promptly and efficiently. In all, they seem most helpful and friendly. Many thanks to you all. It's a pleasure shopping with you.Well, all I can say, is that you are one of the very "few" lucky & loyal customers. Let's pray, you never encounter an issue, and receive awful customer service!
I quite agree. Customer service is very poor.
do not shop with them anymore
Agreed simply the worst customer service
Several items
Brilliant service.
DW2030066
Not two stars it’s Zero but won’t let me choose one or none
Shocking is not the word for this company! I have used them for years but my most recent order experience has been atrocious. I ordered three items two of which arrived within an acceptable timeframe however nearly 30 days later the other is nowhere to be seen. This one is a very large item and could not be sent with the two smaller items.
After a few weeks of not receiving the third item I called their “customer service” team which took nearly an hour on hold to get through. When I finally got through to someone they could not help but send an email to dispatch and they would get back to me. Few days past and no reply back from tjc so I called them again, this time only it only took 40 mins to get through. Again I got told they would send another email to dispatch. Yes you guessed it they did not get back to me. So I thought I would try an email. They did get back to me a day or two later to say they are busy and cannot give me any help but to call their “customer service” team!!!! I called their team again and this time it only took 15 minutes to get though and the agent said, yes you guessed it that she could not help me and she would send an email to dispatch and chase the missing item! When I questioned why this would be any different she said she would make it high priority (she basically ticked the high priority button on the email!). She then realised the tracking she has is probably for the two delivered items and not for the larger item. She also said that as there is no tracking details it is because it has not even been sent yet. I couldn’t believe they are now admitting they have not even sent it.
So here we are nearly 30 days since the order was placed and I am still waiting! Items being ordered and not being delivered is how the mess auction world got into and I fear this could be happening again with people losing their money on items that do not exist or have in stock.Bag
I bought this handbag in february and have used it normally and I was out today and the handle has broken off. I would expect to get more than about eight months normal use from a handbag that wasn’t cheap . I phoned customer service and was told there was nothing g they could do as it was out of guarantee I have asked for someone to call me back but they have not yet done so. I am very unhappy I told the representative that I would not be purchasing anything else
Very disappointed customer service not goodthe bags are seconds, the crap the company doesnt want
terrible and ill never buy again
Various items since they opened
Very disappointed in the most recent times with them.Cant get through to the Head Office.Being fobbed off.No replies to emails.Call centre in N.Ireland trying to do their best but nothing positive they are taking messages but never a reply from Head Office..The quality of jewellery has gone way down ..My advice is do not NOT buy from these people I think the stuff is being mass produced in god knows where and its cheap,and tacky looking..Bad experience..Never again..
too many to mention
very sorry to read such awful reviews
I have spent loads , sent back loads and always got my refunds and always got price promises back, ok the cheques for a price promise take up to 6 weeks but that's ok
only thing I can complain about is viscose products otherwise thanks to customer service you have been wonderfulAstralife,where has it gone from tjc???
Astralife was sold on tjc,presenter Chloe got a lot of us to purchase this excellent product,then the proverbial plug was pulled on it .I have tried on the internet to no avail they tell me it is not available. Why,why is Astralife so difficult to purchase,it is such a popular product.Why doesn’t the chemists get it In stock?? Chloe bring it back. & tjc
So very disappointed why not jill
Always had excellent service from them and and never had any problems.
Never had any Problems with TJC Parcel always arrived on Time and Customer Service have been very helpful also no Issues with Refunds Thank you TJC
Bet those are friends or relatives of TJC.
Great prices
Bought a few items now and can’t fault them for quality and price ,would highly recommend.
Customer views "are irrelevant" say TJC Customer Care
You can tell a quality company by its response to customer feedback and order chase ups: TJC, you are bottom of the class.
I was told today by Customer Care agent that my views on TJC processes "ARE IRRELEVANT", but you are more than happy to take my money for orders but can't be bothered to look into my order status properly without me chasing you up.
The standard reply to customers when they haven't received an order is, waiting for stock. Having realised that the aim of the customer care is to get you off the call as quick as they can, if I have to chase an order and I feel I am being fobbed off I ask to speak to the supervisor. The reply now is there is no supervisor available - very strange in a call centre not to have a supervisor available - but it seems is another way to close the call down quickly.
This customer with irrelevant views is sharing the TJC customer care experience.Re: Pricing
I find the pricing of goods is different than is promised by buyers when watching this happen on 22/11/18 at 10.08pm. Did this happen to anyone else on a gold band ring? The price was £39.99 going to £37.99 as final, come on all you buyers on TJC
About The Jewellery Channel | TJC
Almost everyone likes to look as nice as they can. And a lot use jewellery, makeup and other items to help with that. But where is the best place to find this kind of items? One of the shops that sells them is The Jewellery Channel. But are they the best choice? What kind of jewellery do they sell? What can you expect in terms of quality? Can you trust it to be true when they state something is real silver or gold? Will the delivery period take long? And will their customer service stay friendly and helpful even if you approach them with a problem or complaint? That’s something that you can best hear from the customers that have shopped at The Jewellery Channel | TJCbefore. Their experiences and opinions can help you to get a better view of how things at The Jewellery Channel | TJCso you can make an informed decision to shop there or not.
What about The Jewellery Channel?
The Jewellery Channel, orThe Jewellery Channel | TJC for short, is a webshop that sells jewellery and other beauty products. In their jewellery section, you can find charms, bangles, pendants, chains, necklaces, bracelets, brooches, earrings, eternity rings, wedding rings, engagement rings, and jewellery sets in gold, silver or platinum. For diamond items, they have a special category containing bracelets, necklaces, pendants, bangles, rings, and earrings. In their beauty category, they offer haircare, suncare, skincare, men’s grooming, makeup, fragrances, bath products, tools, nail care and accessories.
They also have a fashion & home category which contains watches, phone accessories, handbags, hair accessories, home textiles, fashion accessories, home textiles and more. And their collection of gems consists of tanzanites, Topaz, sapphires, pearls, opals, emeralds, rubies, moonstones, amethysts etc.
Services of The Jewellery Channel
The items that you see on the website of The Jewellery Channel | TJCcan be ordered online. They even have some web exclusive products that cannot be found in their physical shop. They deliver within the UK, but also to so-called Eu-1 countries.
You can pay for your order by PayPal, Visa, MasterCard, Visa Electron, Delta and American Express. If you fill in your email address and sign up for their digital newsletter, you will be the first to know about new arrivals, exclusive events and special sales. And if you wish to contact them you can fill in their online form or give them a call.
Complaints, Compliments and Tips for The Jewellery Channel
Have you ever shopped at The Jewellery Channel? Whether you just visited their physical shop once or are a frequent customer of their webshop, we want to know everything about your experience. How long did you have to wait for your necklace or pendant to be delivered? How does the staff in the shop treat you as a customer? Are you satisfied with the bracelet or earrings that you bought? What is your opinion on the quality of their bangles and charms?
Please let us and other people know by leaving your own customer review here at BritainReviews.
Is The Jewellery Channel | TJCthe best place to visit for charms, bracelets, pendants, earrings, gems and necklaces? Or would you rather buy your jewellery from another retailer? Read aboutThe Jewellery Channel | TJC in customer reviews.
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Contact Information
PO BOX 443
Feltham TW13 9DU
United Kingdom
Categories The Jewellery Channel | TJC
Online shopping | Fashion Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Electronics Reviews & Experiences | Jewellery Reviews & Customer Experience
Page Statistics
Seite online seit: 4 August 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Dreadful customer service!
Appalling company to deal with. Had so much hassle it's untrue. If you take my advice you will avoid them completely. False advertising, shoddy, broken or missing items. Took 8 ... Read onBy: Claire