VeryNeko Reviews
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Lego Star Wars purchase
I recently bought a Lego Star Wars set from this store and I'm really pleased with my experience. The customer service I got through chat was top-notch, they were really helpful and quick to answer all my questions. The set arrived well-packaged in a strong box with lots of bubble wrap, which is important for me as a collector who values quality items. The delivery was fast and the tracking was really up to date, so I could easily know when my package would arrive. I also liked the good communication throughout the whole process. Lastly, I got a discount for referring a friend which was a nice bonus. Overall, I am completely happy with my purchase and will definitely shop here again. I highly recommend it!
Placed first order, good customer service
I recently placed my first order with this company and I must say, I was really impressed with their customer service. The delivery updates were spot on and the deliveries came when they said they would. Unfortunately, I did receive a faulty item in my order, but when I reached out to their customer service via Facebook, they really went above and beyond. They got back to me quickly, apologised for the mistake, and are sending me a replacement item. They even suggested I donate the faulty one, which I thought was a really nice touch. Overall, I am truly impressed with their level of professionalism and commitment to making sure their customers are happy.
Promo code issue resolution
I had a bit of bother with a promo code that wouldn't work when I tried to use it for my purchase. So, I left a not-so-happy review. But, lo and behold, VeryNeko got back to me super quickly and sorted out the problem. Even though things didn't start off great, I've got to give them credit for their top-notch customer service. We all make mistakes, but it's how we deal with them that really counts in the grand scheme of things. I'm really grateful for their commitment to sorting out customer issues without delay and with a positive outcome.
Initial scepticism, successful order
At first, I wasn't sure about buying from this company because I'd never heard of them and the price was much lower than other shops. So, I did some research on platforms like Trustpilot to check if they were legit. Once I felt sure, I went ahead and ordered. I was pleasantly surprised when the item arrived in just a few days, all in perfect condition. I was really impressed with how quickly it was delivered and the quality of the product. I'll definitely be shopping with them again in the future.
Birthday present for my daughter
I bought my daughter's birthday present from this website recently and everything went really smoothly. I found the ideal gift without any trouble and checking out was super quick and easy. No problems popped up at all, which was a real relief. Now we're just excitedly waiting for the gift to arrive, and I'm really hoping it comes on time and in good shape. All in all, I'm really happy with how things went when I shopped at this online store.
Loungefly bag
Oh my goodness! I was a bit worried at the beginning because of some negative comments, but oh my goodness, the bag I received is amazing! It's such a great deal and really lovely too! Plus, it arrived quickly, even with Christmas approaching! I'll definitely be buying more things from this website in the future!
My first purchase
I recently tried VeryNeko for the first time and I have to say, wow, I was thrilled! The service is absolutely brilliant, and they have such a great range of stuff that I couldn't find anywhere else. If you're after some cool and unique items (such as Loungefly and Funko stuff), then I highly recommend checking out this place. The customer service is top-notch, and my order arrived really quickly. I'm over the moon with my experience!
Loungefly bags
The website was dead easy to use, I could scroll through and pick out my fave Loungefly bags without any bother. Signing up was a breeze, and checking out was a doddle! There were loads of payment choices, even Apple Pay which made it even quicker. I got my email confirmation straight away and now I'm excitedly waiting for my two new Loungefly bags to show up. Thanks VeryNeko for helping out this Loungefly fanatic get their fix!
Re-stocked item from Wishlist
I found something I really liked, but it was already sold out by the time I decided to buy it. Thankfully, I added it to my Wishlist and was notified by email a few weeks later when it was available again. I wasted no time in ordering it. The website was easy to navigate, which helped me find and buy the item quickly. Even though I was a new customer, I had a great experience and would definitely shop there again in the future.
Kawaii merch
I'm absolutely in love with this shop, it's just brilliant! I adore the unique items they stock that I struggle to find anywhere else in England. The discounts are amazing, I usually end up buying more than I intended. I really hope they start stocking more anime and kawaii items, especially Sailor Moon - it's my absolute favourite! Well done, guys, keep it up!
Lost item issue resolved promptly
I had a problem with a lost item I ordered, which the courier unfortunately lost. But, I was really impressed with how quickly and efficiently the company dealt with it. They looked into the situation straight away and refunded me for the lost item without any fuss.
Purrfect cat-themed hoodie
Oh my God, I can't believe it! I bought this really awesome cat-themed hoodie from this website, and it turned into a complete disaster! They charged me for it but never actually sent the hoodie, and when I asked to cancel my order, they refused. It's so frustrating! I kept trying to cancel, but they were adamant about just keeping my money without delivering anything. It's such a scam, and I'm absolutely furious. I'm definitely going to report them to trading standards for being such deceitful scammers. Ugh, the worst!
Denim jacket purchase
I had a really awful experience with this company. I bought a denim jacket in October last year, but it still hasn't been processed according to their website. I've reached out to them several times, but all I get are excuses and promises that go nowhere. It's clear they have no plans to refund me, and I feel like I've been completely ripped off. The fact that the website still says the item will be dispatched in two days is ridiculous, especially since they are still taking people's money without delivering anything. I strongly advise avoiding this company at all costs!
International delivery surprise
I bought something from this online shop not long ago and I was really impressed with how easy it was. The thing I ordered turned up just like they said it would and I liked that I could keep an eye on where it was through a link they sent in an email. Even though it came from the US and not from here in the UK, everything went smoothly - no problems or extra fees.
Loungefly bag
Today, my Loungefly bag arrived and I was really excited to open it up. But, my excitement faded pretty fast when I saw some marks and damage on it. It wasn't the ideal purchase I was expecting. Despite that, I thought I'd get in touch with customer service for some help.
Loungefly bag purchase
I recently bought a Loungefly bag from this company and honestly, it's been a huge let down. I ordered it on the 7th of May and was told it would be sent out in a couple of days. But here we are, and the bag still hasn't been shipped. It's super annoying because it was meant to be a special birthday gift for someone, and that's already been and gone. I've tried to contact the company four times now asking to cancel my order and get my money back. Every time, all they say is to wait 3-5 working days for the cancellation and refund process to go through. This long wait and the fact that they're not taking any real action is just making me feel more and more frustrated and let down. It seems like they're just holding onto customers' money for as long as they can, and that's just not on.
Mini backpack search
The search function on this website is a total nightmare. I was trying to find a particular item, but all I got was loads of irrelevant products. It's like looking for a needle in a haystack! And to top it off, when I search for a specific brand, it doesn't even show all the items they have. It's so frustrating!
Delayed order processing
I'm really disappointed with my recent purchase from VeryNeko. I ordered something that was supposed to be dispatched within two days, but it's been 29 days now and my order still says "processing". I've contacted their customer service team a few times, but all they give me are generic responses about escalating things, investigating, and promising immediate dispatch that never happens. I even asked for contact details for higher management, but they ignored my requests. And to top it off, I got the exact same message today that I received on October 13th. Honestly, this has been the worst customer experience I've ever had.
2-3 day shipping
I bought something online recently and was told it would arrive in 2-3 days. But, it didn't even get sent out until 4 days later. It then took another 2 days for the post office to collect it. Now, I'm stuck waiting for another 3 days for it to actually arrive, so that's a whole 9 days since I made the purchase. It's definitely not the quick delivery I was promised, and it's pretty disappointing to have to wait this long for my order.
Review with most votes
Lego Star Wars purchase
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