ATG Tickets Reviews
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Reviews (24)
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Wheelchair accessible booking
So, after spending a whole hour banging my head against the wall trying to book tickets for a show that I really wanted to see, I eventually gave up and decided to talk to a real person. And wouldn't you know it, Mia came to my rescue and sorted out all my problems in just a few minutes, getting me wheelchair accessible seats for The Lion King with my essential companion. I can't even begin to describe the relief and gratitude I felt - it's amazing how much of a difference human interaction can make in getting things sorted quickly and effectively. Being someone who finds travel tricky because of my wheelchair, I'm now really looking forward to my trip to London and the opportunity to see The Lion King again after twenty-five years. Huge thanks to Mia for making my birthday extra special and for finally making booking tickets a piece of cake!
Access Account Set Up
I've just got set up with an Access account through the ticketing company so I could use my daughter's new Access Card. I wasn't really sure how to do it, but I was pleasantly surprised at how fast and easy it was to get the account sorted. The booking process went really well and Mandy, the customer service rep, was absolutely brilliant in helping me out. She took the time to explain everything clearly and even gave us some great recommendations. I can't thank her enough for the fantastic service she provided.
Show tickets booking
I booked some tickets for a show not long ago, but I never got them or a confirmation email. I was a bit annoyed and was thinking about giving a one-star review. Thankfully, I decided to email customer service instead. A bloke called Anthony got back to me pretty quickly and sorted everything out. He said sorry for the mistake and made sure I got my tickets sorted out right away. I'm really grateful for how fast they sorted out my problem and for the great service I got from Anthony.
Ticket delivery issue
I had a problem with getting my tickets delivered, so I had to reach out to customer support for help. Even though I didn't have a lot of details to give them, just my card info, they got back to me quickly and sorted out the issue. Their customer service was top-notch, and I was really happy with how things turned out. Turns out there was a mistake in my email address, which is why I hadn't got the tickets. Overall, I'd rate their service a solid 5 stars!
Accessibility assistance at the theatre
I recently went to the theatre and got some amazing help with accessibility. I'm deaf, so I was a bit worried about getting a hearing loop and assistance on the day. But a lovely staff member called Jodie was brilliant and put me at ease. She listened to what I needed, made a phone call for me, and gave me all the info I needed for a hassle-free experience on the day of the show.
Theatre tickets purchase
I was really impressed with how everything went so smoothly from beginning to end. The website was easy to use, the ticket choices were clear, and paying was a piece of cake. Whenever I had a question, the customer service team was quick to help. All in all, a fantastic experience.
Ticket date change
I recently had to change the date of a show I had booked and the customer service representative, James, was really helpful in sorting out the switch for me. He quickly moved my booking to the following week and even managed to get me the same seats. I was impressed by how professional he was and how willing he was to help me out promptly. Overall, I had a good experience with the customer service at this ticket company.
E-Tickets
I had a problem with some tickets I bought in 2023 that I couldn't find. I got in touch with customer service and Tasha, the person I spoke to, was really helpful. She quickly found my tickets and sent them to me by email. I felt so relieved and happy with the way she helped me out. Tasha's efficiency and professionalism were amazing, and I am very thankful for her help.
Access tickets booking
I recently booked some access tickets through the customer service team and I must say, Ewan was absolutely fantastic. Not only was he really helpful and efficient, but he was also very polite. He made the whole process easy and stress-free, which was a real relief. It's always nice to come across such great customer service - it was a really positive experience.
Excellent customer service
I just wanted to say that I spoke to a lady called Paige at your place recently, and it was really nice to deal with her. She was so good at helping me out and knew a lot about what you guys offer. Not only did she sort out my problem quickly, but she did it with a smile and a friendly attitude that made me feel really happy with the whole experience.
I had a question about my tickets
I had a question about my show tickets, and Mandy was really helpful and sorted everything out quickly and professionally. A big thank you to Mandy for her excellent assistance!
Sorted out my booking mess
Mark was a massive help sorting out my booking super quickly. They're amazing, especially for folks dealing with mental health or mobility stuff.
Ticket exchange for a different day
I had to change the date of my tickets and it was really easy! I just filled out a form online and even had a chat on the phone with this super friendly and helpful person named Alice M. Huge thanks to Alice M for all her assistance!
Trouble booking online
I rely on this website often to book things in Bristol but when I tried to get a friend ticket in London it didn't work. Luckily, Emma came to the rescue and fixed it really quickly! I'm excited to see what's going on in Cabaret.
Setting up ATG account
I phoned up to sort out an account for getting stuff and this lady called Emma was so helpful. She was lovely, took her time with me and explained everything I needed to know. Now booking tickets is a piece of cake. Cheers, Emma!
Ticket purchase for disabled daughter
I just got tickets for my disabled daughter to go to a show, because she needs someone to go with her. I have to say a big thank you to the admin team, especially Emma and Mia, for all their help. They were really great, always answering my questions quickly and making sure everything was sorted out properly.
Accessibility booking assistance
Ewan was absolutely amazing in helping me with my booking for accessibility. He took the time to speak to the venue and ensure that everything was sorted out to meet all my requirements. I'm so excited for my first night out in years!
Ticket exchange for different date
I had to change my tickets to a different date, so I went online and requested it. Natasha K gave me a call and managed to get me really nice seats for my chosen alternative date. She was really friendly and helpful, so I'm really grateful that it was all sorted out so easily.
A night out at the theatre
I just wanted to say how great my experience was with the show tickets! The staff at the venue were so friendly and helpful, they even had a special line for those who needed extra assistance. Unlike Ticketmaster, ATG really knows how to take care of their customers. Big shoutout to everyone at ATG, you all are amazing! ❤️🙏🥂
Review with most votes
Perfect and No Extra cost
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