Careline365 Reviews
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Reviews (21)
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Careline arrangement and setup
I recently sorted out a Careline system for a family member and sorted everything out over the phone. I was really impressed when my family member accidentally pressed the fob button and the response from Careline was amazing. Despite her difficulty with hearing, she could hear the person on the line checking on her well-being. The operator was so patient and kind, not at all annoyed that the button was pressed by mistake, which made my family member feel more relaxed. Setting up the system was easy too - we did half of the form over the phone and finished the rest online. I even got a quick response to my email query about the registered contact numbers. Throughout the whole process, we spoke to three different people, and each of them was incredibly nice and helpful. Overall, it's been a good experience, and we're thankful for the peace of mind it has given our family.
Emergency response service
I recently had to call for emergency help and found a company that went above and beyond to support us during a tough situation. Their service was amazing, giving my loved one a fighting chance to survive. They were caring and quick to respond, allowing us to have some special moments with our family member. They were there for us around the clock, which we truly appreciate. We are so thankful for their help and support. They also offer services that could benefit elderly people without much family support.<br><br>In short, I am really pleased with the service they provided and would definitely recommend them to anyone needing emergency help.
Hub Device Assistance
I got in touch with the customer service team at this company about some problems with my hub device. The person I spoke to, Cheryl, was really helpful and understood my situation. She not only sorted out all my issues but also went the extra mile to make sure I was looked after. Cheryl organised for my old device to be collected by Royal Mail, which was a big weight off my shoulders as I struggle to move around. Her friendly and knowledgeable approach made everything easy, and I really appreciate all the help she gave me.
Alarm system for elderly mother
I recently bought an alarm system for my 92-year-old mum from this company and I have to say, their service was absolutely fantastic. Setting it up was really easy and the employees were very helpful, guiding us through the whole thing. I've had to reach out to them a few times since then, mostly speaking with Kathy, to update or change numbers, and she's always been really patient and helpful. I definitely recommend this company and applaud their staff for their outstanding service.
Easy purchase
My experience with this service was fantastic! They were really quick to respond to all my questions and even checked back when they said they would. The guy I spoke to, Jack, was so helpful and really went out of his way to help me with my order. He even made sure it was processed speedily, even though he had to cut his lunch break short. I was really impressed with the top-notch customer service I got.
Got help from staff member Drew
I had a chat with this guy Drew and he was really helpful, answering all my questions and stuff. The downside was that I had to wait ages on the phone to speak to him. Boring!
Emergency pendant purchase
I bought an emergency pendant from this company and had a lovely chat with a customer service rep called Sue. I've got to say, Sue is really fantastic! She took the time to explain everything clearly and sort out any problems I had, all while adding a bit of humour. It's not often you come across such great customer service, but Sue really stands out. Big thanks to you, Sue, for all your help and for making my time with this company a good one.
Personalized customer service
I had such a great experience with one of the team members who gave me fantastic personalised customer service. Their caring and patient attitude really made me feel comfortable and assured in my purchase. They took the time to explain everything thoroughly and answered all of my queries. This level of dedication and attention really influenced my decision and I would definitely recommend this company because of the outstanding service I was given.
Personal alarm system purchase
I bought a personal alarm system from this company not long ago, and I must say, I was really impressed with how swiftly and smoothly everything was sorted out from the very start. It was a weight off my shoulders and my family's to have the assurance that help would be right there if we needed it in an emergency or if someone had a fall. I feel a lot more secure in my own home now, knowing that help is just a press of a button away.
Pendant and key safe
I just got a pendant and key safe for my auntie and Matilda was such a star in helping me out! She was absolutely amazing, honestly! Matilda, who's from France, was super helpful and explained everything really clearly and with a great sense of humour. She made the whole process so simple and easy, I couldn't have hoped for a better person to assist me. Huge shoutout to Matilda for being absolutely fantastic!
Response time excellence
Careline haven't had to get in touch with us about an emergency (thankfully!) but when the power was turned off once, they were very quick to inform us. It just goes to show how great their response time is.
Emergency alarm system
The company's service was really good. The staff were so helpful and took time to answer all my questions about the emergency alarm system. They were patient and explained everything clearly, especially when it came to understanding why the fob went off. I felt reassured and confident in their knowledge and support.
Personal emergency alarm system
I bought a personal emergency alarm system from the company not long ago. The whole experience left me feeling disappointed, to be honest. I'm 83 years old and partially sighted, so I had a hard time trying to install the equipment myself as the instructions said. Even though I tried my best, I found it really difficult to follow the instructions, which made me feel frustrated. On top of that, I had problems with my BT modem not being compatible with the system. There was no suitable port for the Ethernet lead, and unfortunately, no one offered to help me sort out the issue.
Emergency alarm system
I recently bought an emergency alarm system from this company and I have to say, their customer service was brilliant. Matilda, the person I spoke to, really knew her stuff and helped me every step of the way. She answered all my questions and made sure I knew how to use the alarm system properly. It was comforting to know I was being looked after by someone so capable.
Personal alarm purchase
The personal alarm I bought arrived the very next day, just like they said it would. It was really straightforward to set up, all thanks to Dean's clear instructions. I was really impressed with the customer service and how Dean made sure I understood everything. All in all, I'm really pleased with how it all went down.
Life-saving emergency system
This emergency system has been a lifesaver more than once. One time, my brother was in trouble with a haemorrhage and couldn't get to a phone. But thanks to Careline, he could call for help quickly by pressing the button on his tag. Having that kind of reassurance, knowing help is so close at hand, is really something money can't buy.
Emergency alarm system
I bought an emergency alarm system from this company and it turned out to be a lifesaver when I really needed it. Samuel, one of the staff members, provided excellent service and made it easy for me to cancel my subscription when I no longer required it. I would definitely recommend this company for their reliable and efficient service.
Careline machine not working
I had a problem with my careline machine not working properly, so I called customer service and spoke to a lady named Sue. She was really helpful and guided me through resetting the device, which fixed the issue. She even went the extra mile by telling me how to enhance the signal using a new cable that was included with the box. Thanks to her help, the device is now working perfectly.
Alarm system purchase
The customer service operator I chatted with was really helpful and knew his stuff. He made me feel relaxed and reassured me that setting up the alarm system would be a breeze. I'm so grateful for his patience and polite manner during our conversation. All in all, I had a great experience with the service.
Review with most votes
Emergency response service
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