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PrinterPix

97% Would buy here again

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D
David
After a very special holiday I made the decision to edit the photos from the trip and create a photobook to give as a gift to my Mum for Christmas. I spent many hours sorting, selecting and editin...Read on
P
Patti Evans
When the book arrived I was upset to find that the couriers had damaged it. You could see the box was badly dented and so were the covers. I contacted Kayla at customer services who replaced it f...Read on
C
Claudine
Angelina a vraiment été très réactive dès que je lui ai exposé le problème rencontré sur mon projet qui ne peut plus être chargé. Elle a tout de suite répondu à mes questions et attentes sur le pro...Read on
O
Oana
I have ordered in many occasions products that helped me bring joy and happiness to my dear ones. Thank you PrinterPix for the support you gave me in offering a qualitative experience, not only a s...Read on
D
doug
Awful avoid dreadful custimer service and send to wrong address etc awful !Read on

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    A4 (Landscape) Hardcover Photo Book (60 pages)

    After a very special holiday I made the decision to edit the photos from the trip and create a photobook to give as a gift to my Mum for Christmas.
    I spent many hours sorting, selecting and editing the photos and this morning sat down to create the product. A few hours later I was finished but hit a road block right when adding the product to the cart. I was stuck on a loading screen. Terrified to refresh the screen in case I lost an entire mornings work I contacted customer support with little hope.
    I got through to Angelina from Customer Support at PrinterPix.
    She got to work straight away and identified my project, only when trying to look at the screenshot she sent me I ended up closing the browser window and lost the chat. We all know how frustrating this can be when either a helpline disconnects or your support chat disappears.
    I started a new Customer Support request and Max came online. Miraculously Angelina appeared, took over the chat and we began where we finished off. Within five minutes Angelina had sorted the issue and I am now in receipt of the Order Confirmation of my PhotoBook.
    I can't attest for the quality of the product as I won't receive it for a while but if the product is created with as much care as Angelina put into my support request I know it will turn out great.
    Thanks again Angelina and thanks Printerpix.
    I look forward to receiving the Photo Book!

    kayla ha risolto il mio problema grazie professionale e bravissima ordering 5 stelle service 5 stelle pricing 5 stell delivery 5 stelle

    Kiala a solutionné mon problème avec beaucoup de compétence et de sympathie. Elle mérite une excellente note.

    Pardon pour la faute sur le prénom. Il s'agit de Kayla. Merci encore à cette charmante personne.

    5 stelle veloce e chiara complimenti ad angelina

    Merci a Angelina qui a résolu mon problème, 5 étoiles.

    Je vois que je me suis trompée dans la rubrique de ma réponse. Il ne s'agissait pas d'un plaid mais d'un album photo A4 Couverture rigide 60 pages. Bonne écoute de Kayla et d'une autre collègue dont je n'ai pas retenu le nom. Merci à toutes deux.


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    A4 60 page photobook

    When the book arrived I was upset to find that the couriers had damaged it. You could see the box was badly dented and so were the covers. I contacted Kayla at customer services who replaced it for me at no charge. The second book arrived very promptly and I was very pleased with it, however the courier had handled it badly again and the corner of the box was dented. The two covers were slightly dented at the corners, but not enough to spoil it. I contacted Kayla just to let her know that the couriers (Hermes) were doing her company no favours and in fact costing them money. I stressed that I was not asking for a replacement. Kayla was fantastic and offered me a free 30 page photobook "to keep a valuable customer" What a star!


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    1515691

    Angelina a vraiment été très réactive dès que je lui ai exposé le problème rencontré sur mon projet qui ne peut plus être chargé. Elle a tout de suite répondu à mes questions et attentes sur le problème que je rencontre sur le site, qui ce dernier est en cours d'études par le service technique.
    Angelina est très efficace et à l'écoute du client ce qui est très important pour moi. Elle a pris en compte aussi mes préoccupations.
    Je mets 5 étoiles à Angelina et j'espère que ceux qui pourraient rencontrer quelsues problèmes sur le site auront Angelina comme interlocuteur et qu'elle les aidera comme elle a fait si brillamment avec moi.

    kayla ha risolto il mio problema bravissima 5 stelle su tutto

    Angelina et j'espère que ceux qui pourraient rencontrer quelsues problèmes sur le site auront Angelina comme interlocuteur et qu'elle les aidera comme elle a fait si brillamment avec moi.

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    Would buy here again
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    A4 leather photobooks 60 pages and blankets

    I have ordered in many occasions products that helped me bring joy and happiness to my dear ones. Thank you PrinterPix for the support you gave me in offering a qualitative experience, not only a surprise, to my loved ones!

    I also want to review the Customer Service support, which proved reliable on each an very occasion. I was served very well and with care for my wellbeing, not only for my purchases, by Kayla.

    The waiting time for reaching a consultant has dropped. It was more difficult during the lockdown, but now they are doing an amazing job sorting out issues, so please contact them if you need to.

    Kayla was very nice and tried to help me directly and also reassured me that I would get a refund.

    tried to help me directly and also reassured me that I would get a refund.
    r

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    (????????????????)???????????? ???????????????? ????????????????????????????????(????????????????� �� ���C????) +???? ???????????? ???????????? ????????????????

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    ???????????????????? ????????????????????????+???? ???????????? ???????????? ????????????????.

    trés bien renseignée par Kayla, malheureusement dommage d'avoir perdu mon projet car je ne savais pas que ce n'était gardé que 30 jours

    Kayla me ayudó rápidamente en solucionar mi problema con el pedido,una gran profesional y muy amable


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    Would buy here again
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    Calendar

    Awful avoid dreadful custimer service and send to wrong address etc awful !


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    fhjfgvb

    After a very special holiday I made the decision to edit the photos from the tricUSTOMER sRVICE pHONE NUMBER +1...8O5...301...7042
    cUSTOMER support pHONE NUMBER +1.8.0.5.3.0.1.7.0.4.2p and create a photobook to give as a gift to my Mum for Christmas. I spent many hours sorting, selecting and editin..


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    Would buy here again
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    Photo Book

    First id like to thank " Angelina" Customer support, I was having a problem checking out because i needed to deleted 1 item, i only want 3 PHOTO BOOK but because i keep adding more photos for some reason its showing i have 4 PHOTO BOOK, i seek help and the respond was very fast, shes very friendly and smart she help me less than 5 min, all she ask is my email address and she ask what is the issue i explianed to her and BOOM shes done.. she told me to click the link she send me and i was done, she even advise to stay online until i finished purchased.. Thank you


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    livre photo

    J'avais acheté un bon de 2 livres photos de 40 pages sur Printerpix. Entre temps, j'ai voulu profiter d'une offre sur un livre de plus petit format et de 20 pages. Au moment de régler, l'offre qui devait comporter de livres photos A4 s'est validée automatiquement pour ce livre en 20x20 de 20 pages. Je m'en suis rendue compte quand j'ai voulu valider ce bon pour mes 2 livres A4. J'ai contacté le service client il y a a déjà plusieurs mois. C'est finalement Kayla qui vient de régler ce pb et trouver une solution a un 2eme problème, sur le chat. Alors merci Kayla !


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    A4 60 page photobook

    I bought a coupon from Groupon and arranged my pictures - unfortunately somewhere along the way I inadvertently added 40 pages (which I didn't fill) so when I tried to checkout it wanted to charge me a substantial sum on top of my original voucher. I phoned and spoke to Gregory who was absolutely excellent, very kind and understanding. He immediately sorted it out for me. I cannot speak more highly of him. Eventually my photobook arrived and I was absoltely thrilled by it. Lovely quality and a beautiful reminder of a fabulous holiday.


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    photo books

    I purchased a Groupon for 3 photo books. I followed the Groupon instructions and chose the "free" books when I created my projects. When I was ready to place my order, the books did not show as free anymore. Angelina talked me through the process to complete my order. We experienced some problems, but she very patiently guided me through the process and insisted in staying with me until the check out process was completed to verify I did not experience any more problems. She was friendly, professional, and patient!

    KAILA E' STATA BRAVISSIMA E DISPONIBILE. GENTILISSIMA E IN POCO TEMPO HA RISOLTO IL MIO PROBLEMA. SUPER!!!!

    Angelina was fantastic helping me with my support request. Hours of hard work creating a project and I thought I'd lost it when applying to checkout. Angelina got on the case and my photobook is now being created. Thanks again Angelina!


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