All reviews of Sabrina
Review about: Route One
Quality rucksack purchase
I bought a really good rucksack for my daughter and it arrived about 3-5 days later. It was a decent price, but when we got it, it was all dusty and had lots of marks on it. I got in touch with customer service, they were quick to respond and asked for some photos. I decided to get a refund, which was sorted out pretty fast. Even though I was a bit disappointed at first, the customer service was so good that I'd be happy to shop with them again.
Review about: Fibrus
Installation
The guys who came to set up our things were really lovely and incredibly helpful. They worked really quickly and we were thrilled with how everything turned out.
Review about: Oops Insurance
Home buyer insurance
So, I bought this home buyer insurance, right, and it all went totally wrong! The sellers backed out, and I had to make a claim. Can you believe they actually accused me of using fake documents in their response? I would never do something like that! I gave them all the proof to show I was innocent, but it's been 9 months and they still haven't refunded my money. It's just so unfair!
Review about: Big Blue Travel Cover
Trip insurance for American holiday
I bought travel insurance for a trip to America which got cut short because of a hurricane. It was a bit of a mess, but I managed to change my flight and get back home earlier. When I tried to claim for the days we missed out on during our holiday, I was told that hurricanes weren't covered in the policy for cutbacks. The definition of "home" in the policy was a bit confusing, which left me feeling frustrated. Even though my claim got rejected in the end, I could see a clear difference in how my insurance handled things compared to how other travellers were looked after by their insurance companies. It was really disappointing and felt unfair, showing me how important it is to go through the terms and conditions of a policy thoroughly before buying it.
Review about: Accent Clothing
Spam emails and text messages
Those spam emails and texts from that company are just relentless and seriously irritating. I've unsubscribed so many times and blocked their numbers, but they just keep changing them up and sending me messages every single day. It's like a never-ending cycle of spam that just won't quit. I wouldn't suggest handing over your contact info unless you're a fan of being bombarded with unwanted messages.
Review about: I Saw It First
loyal customer, great quality, reasonable prices
I've got to say, I'm really impressed with the quality of the clothing I've bought from this online retailer. Unlike some other brands, the material they use doesn't wear out quickly, which is a big plus for me. The customer service here is always fantastic, and I've never been let down in that department. Plus, their prices are pretty reasonable, and if they ever seem a bit high, there are usually discount codes you can use to save some money. All in all, I couldn't be happier with my shopping experience here.
Review about: FOUR Amsterdam
Placed an order, received a refund email after two working days
I placed an order with this company and waited two working days for it. Then, I got an email saying my order had been refunded. I was let down by the lack of communication about any issues with my order. I was also annoyed that I had to pay upfront, only to wait at least 10 working days to get my money back. Plus, the shipping costs were way too high. Needless to say, I won't be ordering from this company again.
Review about: Luxe Tones
Lovely jewellery with exceptional customer service
I bought some beautiful jewellery from this store recently and I have to say, I was really impressed by the amazing customer service I got. There was a little mix-up with my order, but they sorted it out quickly and had everything sorted in just 4 days. They kept me informed with regular email updates, which was really comforting. The customer service was so proactive and efficient, it really went above and beyond what I usually expect from most shops. I'm so thankful for the care they took with my order and I just had to share this positive experience in my review.
Review about: Snaptrip
Short break accommodation
I recently booked a short break accommodation through Snaptrip and I must say, it was a really good experience overall. The property was nice and clean, had everything we needed, and was a great escape from the busy day-to-day life. Unfortunately, our stay was a bit spoiled by some food poisoning we got from a nearby restaurant on the first night, which made it hard for us to fully enjoy the area around us.
Despite this little hiccup, the accommodation itself had a gorgeous view, especially from the hen house, and created a really cosy atmosphere that made our stay super comfortable and relaxing. I will definitely think about using Snaptrip again for our next getaway.Review about: Barker and Stonehouse
Furniture purchase
I had a really great experience with the team at Barker and Stonehouse. The staff there were so friendly and quick at getting the job done. They were thoughtful enough to suggest I sit back and relax in another room while they brought in my furniture, and they made sure to tidy up after themselves. They also gave me some good tips on how to take care of the items. I would definitely recommend Barker and Stonehouse to others after the top-notch service I got from them.
Review about: Buy Wise Appliances
Research-based first purchase
I recently bought something from this shop after doing a lot of research, including checking out Which? I thought their website was great and really easy to use. Even though there was a small delay in the delivery date, they let me know the next day after I placed my order that the item had to be ordered and would arrive as originally planned, 7 days later. They kept me in the loop about the delivery progress and even gave me a specific time slot for when it would arrive, which actually happened right on time.
Review about: lol.travel
Delayed ticket delivery
I booked two tickets for a trip to Crete over a month ago, but we haven't received them yet. Me and my mates had everything planned out for the trip, so this delay is really annoying. We spent a lot of money on those tickets, and not knowing when they'll arrive is making us feel uneasy and unhappy.
Review about: OFFICE Shoes
Converse pumps
I bought a pair of Converse trainers from this shop not long ago, but they came in a bit of a state, which was a shame. They told me to send them back, but I've heard that refunds can take ages, so I'm not sure about doing that. I tried to swap them at a couple of different shops, but they didn't have my size. When I got in touch with customer service for some help, all they offered was a tiny 10% discount on the shoes that I'd already worn. It's annoying that they didn't check the quality properly before sending them out.
Review about: Taxi2airport
Booked airport transfer, confusion with meeting point
I booked an airport transfer recently with this service, but had a bit of a hiccup with the meeting point instructions. Even though I booked a meet and greet service, the driver was actually waiting for me outside the airport instead of inside like they were supposed to. It was a bit confusing and caused a delay while I tried to find the driver.
Review about: Reverse Life
Collagen supplement worked wonders
Oh my goodness, I've been using that collagen product for ages now and my hair and skin are really glowing! It's fantastic, I'm so pleased with how great it's made me look and feel. I'm definitely gonna keep on taking it.
Review about: Bimago
Beautiful canvas
I just wanted to share that the canvas I ordered is absolutely stunning! It looks even better in person than it did on the website. The artists who created it did an amazing job, and the company took packaging seriously with a wide selection of products. I would definitely recommend this top-quality site to anyone.
Review about: fanatics-intl
Nike football kit
I was really pleased with the service I got from Fanatics-Intl. Even though I'd seen some bad reviews, my experience was brilliant. My Nike football kit turned up quickly, and even came a day sooner than I thought it would. Everything was right with the order, and it all went really easily. I don't normally write reviews, but I felt like credit was due this time.
Review about: Voltacon
New inverter/charger for narrow boat
I've just got this really awesome new inverter for my boat because the old one packed in! I ordered it from this great website just before Christmas, and it got here really quickly. Thanks to these guys at the company, my boat is running smoothly once more! They even kept me updated with emails. I'll definitely be recommending them to others!
Review about: Habitat
Product exchange process
I recently had a problem with something I bought from this shop, but I was really impressed with how smoothly and quickly they sorted out the exchange for me. Even though there was an issue with the item, the customer service team were fast in responding and getting everything sorted. Within just 72 hours, I had a new product in my hands and I was happy with how it all turned out. I'm grateful for how efficiently and professionally they dealt with the situation, making sure I was happy with the end result.
Review about: Homelike
Extended stay apartment
It's a lovely, cozy place with a great location, really clean too. Ideal for long stays and even cheaper than Airbnb. The customer service is top-notch, very professional and friendly. I would definitely recommend it.
Review about: Pharmacy2U
Quick baby formula delivery
I found myself in a bit of a tough situation as I was running low on baby formula, so I thought I'd try out this online pharmacy. After placing my order, I was really hoping it would arrive on time. Much to my surprise and happiness, the delivery came the very next day! I was amazed at how quick it was - what a great service. I was absolutely thrilled with the speedy delivery as it saved me from the disaster of running out of baby formula. I will definitely use this service again and recommend it to all my parent friends.
Review about: Flymedi
Surgery Experience
From the moment I got in touch with them about my surgery, they were so reassuring and helpful throughout the whole process. The team gave me all the info I needed and really boosted my confidence in my decision. And even after the surgery, they've been there to help with any questions I have - now that's what I call top-notch customer service!
Review about: Linzi
Shoe purchase
I bought three pairs of shoes from your website not long ago. Ordering them was really easy and I thought the communication was great. The shoes arrived on time and were wrapped up nicely. I had to send back one pair because it was too big, but getting my refund was quick and smooth. All in all, I had a really good shopping experience with you and would definitely think about getting more stuff from your site in the future.
Review about: Qeeq
False Advertising
I hired a car through this website, but when I arrived to collect it, they didn't have the car I reserved. On top of that, they sold me insurance that wasn't even legit! I'd recommend booking straight with the rental company next time.
Review about: Big Bathroom Shop
Brushed gold vs antique brass confusion
I bought something from this shop not long ago, but I was let down because the item I got wasn't what I was expecting. They said it was brushed gold, but it turned out to be antique brass instead. It's worrying that they aren't being careful with their descriptions, as it could mislead others who want to buy from them. They need to fix this issue.
Review about: Alpine Trek
Scarpa shoes
I recently bought a pair of hiking shoes from this outdoor shop and I have to say, I am really impressed. The shoes came in the correct size and arrived when they said they would. The size chart on the website was really useful in making sure I got the right size, and when they arrived, they fit perfectly. The quality of the shoes is fantastic – they're comfy, durable, and give good support for long hikes in the mountains. I'm really pleased with my purchase and I would definitely recommend this shop to other outdoor lovers.
Review about: Numan
Weight loss medication
I wouldn't let the name fool you, mate, this medicine isn't just for tackling ED - it's also great for shedding those extra pounds! I must say, I was really impressed with how well and properly they looked into my request for the medicine. It's only been 3 weeks, but I can already see a bit of progress in my weight loss journey, and I'm buzzing to see even more results as they up the dosage. Big shoutout to Luca for sorting out an earlier delivery, making sure I could stick to my routine over the festive season. Cheers!
Review about: Grenson
Size 6 and 7 trainers
I ended up buying size 6 and 7 trainers because they don't offer half sizes. It's a bit annoying, isn't it? I had to fill out a web form to contact them, but they still haven't got back to me - pretty rude, if you ask me. Also, my trainers came with different size insoles and they looked like they had been worn before, not great. Hopefully they sort it out soon!
Review about: Marks Electrical
E rated fridge
Be careful not to unpack your order before you get the invoice. The invoice usually arrives after the goods, so if you open the package too soon, you might miss out on a chance for a refund. I thought I was getting an E rated fridge, but I ended up with an F rated one instead, which was really disappointing. The sales staff were quite helpful at first, but when it came to making a complaint, the whole process just felt frustrating. Having to complain only through email, and then having to phone up and talk to someone who has a bad attitude and blames you for the problem is just not a nice experience. The refund they offered wasn't fair, with deductions that didn't make sense at all, and in my case, I didn't even get a refund because I had already plugged in the fridge. All in all, it was a very disappointing experience.
Review about: TradeInn
Laptop purchase
I bought a laptop from this company not long ago and it was a nightmare. I needed to change the delivery address but they couldn't do it. So, my package ended up at my old address where I don't live anymore, and the landlady won't give it back. Dealing with their customer service was a nightmare too, because all I got was an automated chatbot on WhatsApp that didn't help at all in sorting out the problem.
Review about: Cosmos
Holiday transfer booking
My invoice said I would get information about the transfer before my holiday, but I never received anything. I tried calling the company, but nobody answered. I also emailed them a week before my trip to ask about the transfer, but didn't get a response. Everything turned out fine when I got there, but it made me worry unnecessarily. I had to make more calls to confirm my flights and book the transfer, but I struggled to get through on the phone. Luckily, the Aqua hotel in Icemeller was really helpful and helped me book and confirm everything. The 'virtual rep' service was no help at all and seemed to only benefit the company financially, not the tourists. This experience has put me off booking with them again.
Review about: 5 Pound Stuff
Awesome jeans jacket
This website is really frustrating. When you first go on it, there are all these annoying popups constantly popping up asking for cookies, notifications, and newsletter sign-ups. It's on a platform called Shopify, which I've heard isn't great because there aren't any categories and the breadcrumbs aren't working. I was nearly at the point of giving up before I even got the chance to start looking around. But I decided to keep going, and I'm happy I did because I managed to find a fantastic denim jacket for my son. It was really nice quality, so I might consider shopping here again.
Review about: Morphy Richards
Replacement purchase after a problem
I had a problem with my purchase recently, but I must say I was really impressed by the customer service I received from the team at Morphy Richards. They quickly sorted everything out for me and sent a replacement without any trouble. It was clear that they were really efficient and focused on the customer, which made me very happy with the whole experience.
Review about: Freedom Finance
Financial products
I found the website really easy to use and I liked that I didn't get any annoying phone calls. Email communication was quick and I found it really convenient. Thanks a lot.
Review about: Ethical Superstore
Allergy-friendly household cleaners
Fed up with supermarkets that don't appreciate quality products? Don't worry, this website has everything you need for all your environmentally friendly cleaning needs. I've been using Ecover for years and Ethical Superstore is a godsend when it comes to getting hold of it.
Review about: Divorce Online
Efficient divorce services
I just wanted to give a shout out to Divorce Online for all their help during my divorce. The staff were really helpful and quick to respond to all my questions, even when I had loads of them. The website was easy to use and they kept me updated on everything. I would definitely recommend their services to anyone going through a divorce or separation. Thanks so much, guys!
Review about: Beauty Flash
Skincare products
I've been shopping at Beauty Flash for quite a while, and I must say, their customer service is excellent. If ever there's a problem with my order, they sort it out quickly and make sure everything is sorted. Overall, I've been really happy with my shopping experience there. Nearly all of my orders have arrived without any problems, and in a timely manner. I'm really impressed with their service and will definitely keep on shopping with them in the future.
Review about: Eskute
Electric city bike purchase
I recently bought an electric city bike, and I was pleased to receive it within a week of placing my order. The packaging was great, with foam to keep it safe during delivery. The battery has been strong and reliable, even on tough muddy paths and steep hills. I have been using the bike a lot and am really happy with it. I would definitely suggest it to others!
Review about: Go Groopie
Unclear transaction
I wouldn't recommend this company to anyone. The whole process of buying something from them was so confusing and unclear. I only decided to buy the item because they said it was cheaper than anywhere else, and Google said I'd get free delivery. But, after I'd made the payment with PayPal, they hit me with another invoice for delivery costs. It ended up being way more expensive than I thought it would be. And then, after I paid for the delivery, all I got was an email confirming that payment - no info about the product I'd actually bought or when it would arrive. I'll give it a few more days to see if anything turns up, but if not, I'll have to go to PayPal to get my money back.
Review about: Gymproluxe
Portable home workout equipment
I bought this portable home workout equipment and I must say, I'm really impressed with how good it is and how well it works. It does exactly what it promises. I travel a lot for work and sometimes I can't get to a gym, but this equipment has been a real lifesaver for me. I can easily do a really good workout at home or in my hotel room. It's convenient, simple to use, and gives me a great workout every time. I would definitely recommend this product to anyone who wants to stay fit while on the move.
Review about: Kuoni
Mauritius holiday booking
I had an amazing time booking my holiday to Mauritius with this company. The Destination Expert who helped me with everything was so patient and attentive. The lovely brochures and special extras made everything feel personal, and I felt really taken care of. Plus, the Kuoni rep at the resort knew their stuff and was always on hand to help me out on WhatsApp, which was great for making sure I was looked after while I was there.
Review about: Prestigia
Last-minute downgrade
I had booked a reservation for a fancy four-star hotel a few weeks before my trip. However, I discovered last minute that Prestigia had made a mistake and actually booked me in a two-star hotel with a similar name. This was a big letdown and I was not happy at all. It seems like all those negative reviews were spot on.
Review about: Honest Mobile
Telephony service review
The customer support I got from this phone service was brilliant right from the start. I had a few questions about what they offer and their rules, as well as a few tech problems that needed sorting. The team always got back to me quickly and were really helpful in fixing anything that came up. I've got to say, this has been the best phone service experience I've had in my 75 years of life!
Review about: fixter
Car repair service
I recently had to get my car fixed, and I must say, I was really impressed with how quick and efficient Fixter was. My car had an issue with a tyre or some warning system, so I sent it in and they picked it up the very next day. It was a huge relief that I didn't have to wait ages for an appointment. They had it sorted in just a few hours, and everything seems to be in working order now. It was a stress-free experience, and I found it really convenient that they picked up and dropped off my car for me. All in all, I'm happy with the service I received from Fixter.
Review about: Appliance People
New oven purchase
I must say, the customer service at Appliance People was absolutely top-notch! When a big competitor let me down, I decided to give Appliance People a go when looking to buy a new oven. The staff there really pulled out all the stops to help me find the perfect appliance in no time at all. It was a stark contrast to the terrible service I got from another famous retailer - Appliance People really stood out in terms of looking after their customers.
Review about: Wow Camping
Faulty coat replacement
I ordered a coat from this shop and it arrived on time, but when it came, it was broken 🙁 Darren from customer service was really nice and sent me a new one, which arrived in just 2 days and was perfect! He even refunded the extra money I paid for fast delivery! I'm really pleased with the service and will definitely shop here again!
Review about: Artigiano
Coffee machine
I bought a coffee machine from this company recently and I must say, I was pretty disappointed with the whole experience. I got an email confirming when it was supposed to arrive, but it never showed up. I called them loads of times to see what was going on, but all they said was that they were looking into it. They promised to call me back with updates, but I never heard anything. The tracking info said the item had been handed over to the courier, but it looked like they never picked it up. It's really not on to have to wait more than three weeks to sort out a simple delivery problem. The fact that they couldn't communicate with me properly and get it sorted efficiently is really quite upsetting.
Review about: John Greed Jewellery
Engraved birthday gift for a friend
I completely loved my experience with this company! They didn't just provide free engraving on the item I bought, but the packaging was beautiful too and it arrived in only 3 days. The gift boxes were so lovely and really added to the moment of giving it to my friend. The customer service was excellent - they replied to my emails really quickly and were so friendly. I would absolutely recommend this company to anyone wanting a special gift for a loved one.
Review about: Goldsmiths Jewellers
Diamond necklace purchase
I recently bought a gorgeous diamond necklace online for a special occasion. It arrived quickly and was even more beautiful and top-notch in quality than I expected. I had a few queries about the piece, so I decided to pop into a store for some more info. The store staff were really helpful and friendly, going out of their way to help me out. Their exceptional service really impressed me and made me feel confident in the company. In a world where customer service is sometimes lacking, it was nice to receive such outstanding help. I would definitely think about using this company again and wouldn't hesitate to recommend them to others. A big thank you to the team at Goldsmiths for making my shopping experience a great one.
Review about: Create and Craft
Quilt kit purchase
As a customer of Create and Craft, I recently bought a quilt kit and was really looking forward to getting stuck in. But things didn't go to plan! Turns out there wasn't enough fabric to cut the pieces as instructed. I had to patch bits together, which wasn't the crafting fun I was expecting. And then, when I put the quilt on the included batting, I saw that it was way too small. Seems like whoever put this kit together didn't test it properly before selling it. This whole situation has put me off buying any more kits from Create and Craft. I don't want to spend money on projects that might end up incomplete.
Review about: Orelia
Waterproof necklace for boyfriend, necklace for myself
I thought the website was dead easy to use, so I went ahead and bought a waterproof necklace for my fella, as well as one for myself. The items were top-notch quality and matched the website's description perfectly. I'm well chuffed with my buy and will definitely be back for more shopping in the future.
Review about: Safestore
Storage unit reservation with a professional representative
I booked a storage unit the other day and the guy I spoke to was brilliant. His name was Daniel and he was so helpful and polite, he really knew his stuff when it came to storage. He took the time to explain everything clearly and made the whole process easy for me. It's not often you find such good customer service, so Daniel really stands out. I would definitely suggest him to anyone looking for storage help.
Review about: Clear Chemist
Quick response, well packaged, slow delivery
I was really happy with how quickly my order was responded to and the fact that it was packaged really well to make sure it didn't get damaged during delivery. But, I was quite disappointed with how long it took for my order to actually arrive. The Royal Mail service at the beginning wasn't as smooth-running as I hoped, which resulted in delays in getting my order. It was quite frustrating because I had been really excited about getting my purchase.
Review about: CBD One
Patches for fussy family member
Oh wow, I was really impressed by all the interesting information about CBD on the website! I mean, who would have thought there was so much to discover about it, you know? And my uncle, he's really fussy about how things taste, so I was thrilled to see they had patches you could use instead of those yucky oils or edibles. I mean, who wants to eat something that tastes strange, am I right?
Review about: Time4sleep
Ottoman bed purchase
I recently bought an ottoman bed from Time4sleep and I have to say, it was delivered really quickly and putting it together was a breeze. The quality of the bed is top-notch, it feels really solid and well-made. The only downside I've found is that the bed and mattress together are quite heavy, so moving them around can be a bit of a challenge.
Review about: Marks Electrical
New kitchen appliances
I've just bought some new kitchen appliances from this store and it was brilliant. I only went in to get a new washing machine, but the deals on fancy stuff convinced me to go for a new dishwasher and oven too. I ordered everything on Monday and it was all sorted and installed by Friday. The guy who fitted it, Owain, was great and knew his stuff. Jonathan sorted out the recycling too, which was a big help. All in all, really happy with the service from this store.
Review about: yoox
High quality and reasonably priced clothing
If you're after some great clothes that won't cost an arm and a leg, yoox is the place to go. I've been shopping there since 2011 and I've never been disappointed. The service is fantastic, deliveries are speedy, and returns are easy. I've found loads of cute stuff that I love wearing.