Lit Fibre Reviews

: 20
100% Would buy here again

Most relevant positive review

  2024-05-31
Fibre broadband switch
My experience with the customer service team at this broadband provider has been really good. Rig...Read on
Griffiths

Review with most votes

  2024-05-03
Quick and efficient installati
I had the pleasure of working with two employees from the company while they were installing my b...Read on
E. Murray

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    Fibre installation in North Birmingham

    Ever since I made the decision to switch to fibre with Lit Fibre, I've been really impressed with the top-notch service I received. Peter, the guy who came to install everything, had a few hiccups along the way, but he never gave up and worked really hard to make sure everything was done right. Despite the challenges, Peter stayed professional and dedicated, and the end result was brilliant. The internet speeds from Lit Fibre are just as they promised, and I'm so happy to have a reliable connection now after all the problems I had with my old provider. On top of the installation, I had to contact support for help with a problem I caused myself. Alex and the network team were super quick and sorted everything out for me straight away. All in all, my experience with Lit Fibre has been fantastic, and I would definitely recommend them to anyone looking for reliable fibre internet services.


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    Fibre broadband switch

    My experience with the customer service team at this broadband provider has been really good. Right from the start, they were professional and quick to help. Carl, the Sales Representative, was especially great. He knew a lot about the different plans and options, and he sorted out all my queries and helped me pick the right plan. The installation went well, and the internet speed has been steady with no problems connecting. Whenever I've needed help, the customer support team has been quick to respond. Overall, I definitely suggest this broadband provider, and if you get to deal with Carl, you're in good hands!


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    Quick installation, improved wifi, friendly engineers

    I'm really pleased we made the decision to change to this fibre service. The installation was super quick, only taking a little over an hour. Since switching, our wifi has been so much faster and more reliable than with our previous provider. Plus, it's much cheaper too. The engineers, Ryan and Colin, who came to set up our wifi were not just friendly but also really helpful, explaining everything to us as they went along. They did a great job and we're really happy with the service. If you're able to get this service in your area, I'd definitely suggest giving it a go.


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    Broadband service review

    I was really impressed with the broadband service I got from this company. They definitely stand out compared to other providers of a similar size. Luke, the installation technician, was brilliant. He really listened to my questions and worries during the installation and made sure to answer them all, putting me at ease every step of the way. The installation was done really professionally, carefully, and quickly. I have no complaints about the service or the pricing, which stayed the same throughout the contract. I would definitely recommend giving this broadband provider a go.


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    Fast and Easy Installation

    The installation of my internet service was really easy. The technician, Colin, was great - he knew what he was doing, and explained the steps before getting started. It was impressive how quickly he fixed any problems and got everything working perfectly. I'm really happy with the service overall.


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    Broadband installation by Luke B

    I recently had Luke B come round to sort out our broadband and I must say, he did a fantastic job. He was really polite, knew his stuff, and made sure everything was just right. The whole thing went really smoothly and without any hassle, all thanks to his expertise. I would definitely recommend him to anyone needing a top-notch installation service.


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    Quick installation, improved WiFi, great price

    I've only just started using a new internet provider and I'm really pleased with how quickly and smoothly the installation went. In just around an hour, my WiFi signal has got loads better than it was with my old provider. And on top of that, it's costing me way less than before. I want to give a big shoutout to the installation team because they did a top-notch job – Ryan and Colin were both really nice, professional, and they got everything sorted without any bother. If you're thinking about changing providers, I definitely suggest giving them a go!


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    New broadband installation

    We've only gone and changed our broadband provider after sticking with the same one for a massive 15 years! An engineer named Peter came round to do the installation and he was absolutely fantastic. He turned up on time, was really polite, and managed to get everything sorted out in just over 2 hours. Peter made sure everything was set up exactly how we wanted it and left everything nice and tidy. The system is running smoothly so far and we're happy with it. Here's hoping this good experience carries on for the foreseeable future.


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    Fast, efficient fibre broadband

    I've just changed to a new fibre broadband provider and I was really impressed with the amazing service I got. The customer service team were so helpful in helping me choose the right package for me. The installation went smoothly, with the technician, John, turning up on time and doing a great job. All in all, my experience with this fibre broadband provider has been fantastic and I'd definitely recommend them if you're looking for fast and dependable internet.


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    Quick and efficient installation

    I had the pleasure of working with two employees from the company while they were installing my broadband. They were really efficient and professional, making sure everything was set up properly. They weren't just good at their jobs, but they were also really nice to talk to. They kept things clean and tidy, which I was really grateful for. Since the installation, my broadband has been working perfectly and I'm really impressed with the service overall.


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    New broadband installation

    The man who fixed up my new wifi earlier was really great! He was so friendly, turned up on time, and tidied up after he finished. He explained everything he did in a way I could follow, and made sure I was satisfied before he went. Really impressed!


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    Fibre internet installation

    The service we got from the team at Lit Fibre was absolutely fantastic. They took the time to explain all the options available to us, talked through how to cable everything up for the best performance, helped us decide on the ideal spot for the router to ensure we get the best coverage possible, and then set everything up really neatly and quickly, not leaving any mess behind.


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    WiFi setup

    As a Lit Fibre customer, I just wanted to say how impressed I was with the service I got. The guy who helped me was really polite and quick, and he knew his stuff too. He answered all my questions and made sure my WiFi was set up just how I wanted it. It all went smoothly and without any stress, and I was really happy with how it all turned out.


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    Fast Internet

    So, I just had this really fast internet installed and this guy Chris came over to set it up. He was really friendly and clearly knew his stuff. Everything's working perfectly now!


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    Fibre optic installation

    I had a great experience with the technician. Chris was spot on with timing and did the installation really well. He explained everything clearly and made sure I understood. It was great how professional and nice he was. Overall, I couldn't have asked for a better installation.


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    Fibre broadband installation

    I just had some fibre broadband installed by a chap called Yusuf, and he did a cracking job. He was really polite and efficient, kept things tidy and was very helpful the whole time. I'm well chuffed with how it's turned out because now my download speed is four times faster than it was before.


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    Fiber optic cable damage

    I had to get in touch with Lit Fibre customer service the other day as my dog decided to chew through the fibre optic cable in my house. Despite it not being Lit Fibre's fault, Rick from customer service was a massive help right from the start of our chat. He totally got how urgent the situation was and promised me they were pulling out all the stops to send a technician over ASAP, possibly even earlier than the soonest date shown on their system.


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    Lit Fibre broadband

    I changed over to Lit Fibre broadband back in January, having been with another provider before that, and I can honestly say I'm really happy with the decision I made. The connection is solid, the ping times are great, and all in all, I'm really chuffed with both the service and the company as my Internet provider.


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    Quick fibre installation

    I had my fibre broadband installed really quickly by a friendly engineer who took the time to explain everything to me. He faced a bit of difficulty getting the cable through, but he persevered and ended up using a thicker guide to get it sorted. I'm really pleased with the service and would definitely recommend it to others!


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