All reviews of Stevens
Review about: Surya Heating
Heater for conservatory
I bought a heater for my conservatory not long ago and I must say, I'm pretty happy with it. The customer service team were really quick at getting back to me when I had some questions before buying it, which I thought was great. The only thing is, I'm not a big fan of how the remote control works - it's a bit tricky to use. But on a positive note, the app and Alexa connection have made it so much easier for me to adjust the heater from a distance. The heater does its job really well and has definitely made my conservatory cosier during the winter months.
Review about: Warehouse Fashions
Returned Item
I had to return an item to Warehouse Fashions at the beginning of January. However, after a few weeks, I still hadn't received the refund for the returned item. I was annoyed with the delay, so I clicked on the tracking link provided. It was still showing as 'in transit'. Not sure about the status of my refund, I decided to contact customer services for help. I got in touch with them via text and was connected with a customer service representative named Mary C. She quickly sorted out the issue and my refund was processed without any more delays. I was really impressed with Mary C.'s professionalism and willingness to help me promptly. Thank you, Mary C., for your excellent customer service and making sure my refund was dealt with quickly.
Review about: Secret Escapes
My first time booking a hotel online
This was my first time booking a hotel online and it was incredibly easy! The hotel was really nice and in a great location. I'm really looking forward to my next trip and booking with them again!
Review about: Temptation Gifts UK
China mugs
I recently bought a set of really nice china mugs from this company, but sadly, I wasn't very happy with how things turned out. When my order arrived, I was so surprised to see that on top of the delivery cost, FedEx hit me with a big €21 customs charge for a delivery from the UK to Ireland. The customs charge was almost as much as the mugs themselves, which was really annoying. Even though I told the company that I didn't want the mugs anymore because of these unexpected charges, they still turned up at my door. Not listening to customer requests and not taking into account the extra customs charges made me think less of this company overall. I was even more upset when FedEx got a collections agency involved to ask for payment, making me feel annoyed and harassed. I would advise other buyers to watch out for these potential hidden charges and practices when buying from this company.
Review about: Dokteronline
Quick and reliable purchase
I really enjoyed shopping online here, it was such a great experience. The process of ordering was really easy and straightforward. The items turned up quickly and in perfect condition. I would definitely recommend this service to anyone who wants a reliable online shopping experience.
Review about: Gifta
Personalized gift purchase
Configuring and purchasing products from Gifta was super easy and quick. My order arrived at my address in no time at all. I definitely recommend Gifta for personalised gifts, even if you're looking for a last-minute buy.
Review about: OptiBac Probiotics
Probiotic supplements
I've always been really impressed by the customer service from this company. The staff know their stuff and are happy to help with any questions or worries. The products I've bought have been top quality, and I've noticed a real difference in my health since I started using them every day. Ordering is easy and quick, and I've never had any problems with my deliveries. Plus, the prices are reasonable for such great products. Deliveries always come on time, and I'm grateful for the effort put in to make sure everything arrives promptly. All in all, I'd definitely recommend this company to anyone wanting to boost their gut health with probiotics.
Review about: Chromeburner
Motorcycle jacket purchase
I recently purchased a motorcycle jacket and I must say, the customer service was absolutely fantastic. I managed to snag a great deal on the jacket and it arrived really fast. There was a small issue with the delivery, but Christof was able to sort it out within an hour. I highly recommend this place to all my fellow UK riders for all your gear needs!
Review about: Jewellery Maker
Recent online jewellery purchase
I have to say, the master classes and certain designers and presenters are fantastic, but let's be honest - shopping online with them is a nightmare. Trying to place an order on their website feels like you're stuck in a maze without being able to see. It's a struggle to get a complete order, you might as well use carrier pigeons instead. And don't even get me started on using their phone ordering system as a new customer - it's like breaking a secret code. And as for fair treatment for everyone, forget it. Regular customers always get VIP treatment, even if they won't admit it.
Review about: Minerva Crafts
Online fabric purchase
The selection of fabrics and sewing supplies on this online store is absolutely brilliant, but goodness me, the website is a nightmare to get around. It's really annoying dealing with the slow loading speeds and constant buffering. By the time a page eventually loads, I've already hopped over to a rival's website and bought what I needed there instead. It's a real shame because this shop could be so much better!
Review about: Glamira
Ring purchase, stunning
I was really looking forward to receiving my ring from this place, but it took ages to arrive. I mean, it was delayed twice! However, when it finally arrived, it was absolutely beautiful! I really hope it endures for a long time because it looks stunning! The customer service was good at letting me know it would be delayed - at least they kept me updated, you know?
Review about: Giordano Wines
Wine order delivery
The wines I received from this company were fantastic, and I was really pleased with my order. However, I have to bring up a big problem I had with the delivery. Whilst the wines and everything else in the box were lovely, the delivery itself was a nightmare. The courier service used, YODEL, caused me a lot of inconvenience and frustration. I wasted time waiting for the delivery, trying to contact the company, and dealing with a support system that wasn't very helpful. It's clear that the delivery service needs improvement. I think it would be a good idea for the company to look for a more reliable delivery service to make sure customers have a smooth and satisfactory experience. If the issue with the delivery isn't sorted out, I might think twice about ordering from them again.
Review about: The Green Spark Plug
Copper spark plugs
OMG, I received these spark plugs really quickly and they were exactly what I needed for my super cool old car! I installed them in my 65-year-old car and it runs like a dream now. I've never tried copper spark plugs before, but these are amazing!
Review about: Euro Car Parts
Scratch remover purchase
I bought this scratch remover from Euro Car Parts, but it really didn't do the job like I hoped it would. So, I left a review on their website sharing my thoughts on it. Unexpectedly, I got an email from their customer service team saying sorry for the hassle and giving me a full refund. I was pretty impressed with how quickly they dealt with it and the great customer service they provided.
Review about: Flooring Superstore
Bathroom floor tiles
I happened to stumble upon Flooring Superstore while on the hunt for some click & lock floor tiles for my bathroom. And let me tell you, this place has a fantastic selection of top-notch tiles that went above and beyond what I was hoping to find. Not only did I manage to get exactly what I needed, but the customer service was also exceptional. Even my plumber was impressed with the quality of the tiles I got from here. I am extremely happy with my experience and would absolutely suggest this place to anyone looking for quality tiles.
Review about: ANNA Money
Business banking app review
The app works really well and I find it very reliable. The chat system is easy to use too. I recently changed from a different business bank and I have to say this app is great in every aspect. The only problem I've found is the limit on cash deposits - I need to deposit more than £1000 a month, which can be a bit of a pain. But overall, I'm pleased with how everything is going so far.
Review about: Oak Furniture Superstore
Furniture perfect
I recently bought a table and chairs. I had to attach the legs and seat pads myself, but it was pretty straightforward. The products are really good quality. The delivery service by BJS Home Delivery was perfect. I'm a very satisfied customer and would definitely recommend it to others.
Review about: beliani
Furniture quality and pricing
The furniture I bought was really terrible - made of cheap stuff and nothing like what was promised. And the price was way too high for what I got. I really wish I hadn't bought it because it was nothing like I expected.
Review about: Pour Moi
Next day delivery order
I had to get in touch with customer service because there was a mistake with my next day delivery order. Sam from the customer service team was really helpful and quick to respond. I got in touch at 9am and she answered the phone straight away and also replied to my email promptly. Normally, it can take days or even weeks to hear back from customer service so I was pleasantly surprised by how fast and efficient Sam was. Not only did she fix the mistake with my address, but she was also really polite and professional throughout. Her help was so valuable and because of this great experience, I am now a loyal customer. Thanks a lot, Sam!
Review about: Megabus
First Megabus ride
This was the first time I used your service, and I have to say, it wasn't great. The bus driver was chewing gum loudly the whole journey, which made it hard for me to relax and enjoy the trip. It felt like they weren't thinking about the passengers who were trying to rest or sleep. I thought it was pretty rude, and it definitely put a damper on my experience. I hope you can look into this matter so that all passengers can travel in a more comfortable and respectful environment.
Review about: Parasol Store
Trousers replacement
I had to contact this company recently to get a new pair of trousers because they sent me the wrong size first. Even though they made a mistake at the beginning, I must say that I was very impressed with the service I got. I gave them a quick ring and then sent an email, and they sent out the replacement trousers on the same day. They arrived promptly the next day. The customer service team showed such efficiency and professionalism that I have to give them credit. I highly recommend this company for their excellent service.
Review about: Ella James
Baby bed and mattress purchase
I just bought a baby bed and mattress from this company, and I have to say I am really impressed with the service I got. The delivery timing was spot on, and the customer service was top-notch. I had a chat with a representative who was so understanding and really listened to my worries, especially after a bad experience with another company. She did exactly what she said she would and kept me in the loop the whole time. I am one happy customer and would definitely suggest this company to anyone looking for baby furniture. Massive thanks to the representative who helped me - you really went the extra mile!
Review about: E-Careers
Online course registration guidance
The help I got from the advisor on how to sign up for online courses was really great. They were patient and happy to show me how to register for live sessions, recorded sessions, and downloaded sessions. Thanks to them, I can easily sign up for my next live sessions without any hassle. I appreciate their knowledge and assistance in guiding me through this process.
Review about: Autodoc
Quick and efficient service
I went ahead and booked online, and then got a phone call pretty quickly after I'd placed my order. The work got done the very next day, and the team even regassed my air con as well as checking for any leaks or faults. The staff were really nice and welcoming, and the prices were spot on. I reckon I'll definitely use this service again down the line.
Review about: Regus
Cozy and convenient office spaces
I recently popped into a few office spaces in Bucharest and I must say, I found them to be quite cosy and comfortable overall. There were a couple of spots that didn't quite meet the expected standard, though. On the whole, it was a good experience and I really liked the effort that had gone into decorating the offices.
Review about: CareCo
Bath lift purchase
I recently bought a bath lift from the Sheffield branch, our usual spot for mobility stuff. The shop is big and has loads of things to choose from, which made it easy for us to pick the right one. Chloe, one of the staff members, showed us how the different bath lifts work and answered all our questions. Her help really helped us choose the best one for our needs, something you can't really do just by looking at a catalogue. We were really impressed with the service we got at the branch and felt happy with our purchase.
The bath lift arrived super quick, just 26 hours after we ordered it. The fast delivery totally surprised us and made the whole buying experience even better. Overall, we're really happy with our purchase and the service we got at the store.Review about: Dewty
Recent purchases for which I did not receive a refund
I've made two purchases from your store recently but I haven't received a refund for either of them. I've sent a few emails but I haven't heard back yet about this issue.
Review about: Best Heating
Radiators purchase
I recently bought six radiators from this company, and I have to say I am really impressed. The order came quickly, and the radiators are top quality. I've got them set up now and they're working great, keeping my home nice and warm. The service was excellent, with the staff being really helpful and knowledgeable. I'm really happy with my purchase and would definitely recommend this company to anyone in need of heating solutions.
Review about: Cotton On
Order never received, no refund
I ordered something a while ago, and it still hasn't arrived. Can you believe they haven't refunded me either? I've sent them so many emails, but they just ignore me. I couldn't even buy a birthday gift for my daughter because of their mistake. Don't bother spending your money here, trust me!
Review about: Maison Threads
APC sweater
I bought a lovely APC sweater from Maison Threads recently and had a fab experience. In the morning, I emailed to ask about sizing and was chuffed when I got a quick reply from a chap called Adam. He gave me all the measurements I needed, so I could choose the right size. My order arrived with Dpd the next morning, and I was thrilled with how fast it was and how well they kept me in the loop. I was really impressed with the top-notch service from Maison Threads.
Review about: British Gas
Boiler servicing and heating assistance
I've been with this company for years and I'm happy with the service. They come and service my boiler every year and whenever I have issues with heating or anything else, they always help quickly and do a good job. It gives me peace of mind knowing I can rely on them.
Review about: RunnerInn
Order from another country
I bought something thinking it was coming from Switzerland, but it ended up being a nightmare because I had to pay these unexpected import fees. Now if I try to return the shoes, I have to fork out even more cash! It's just not fair at all!
Review about: Offspring
Next day delivery
At first, I wasn't too sure about ordering from this place because I had seen some bad reviews. But, I thought I'd take a chance and go for it with next day delivery. And you know what? I was actually pleasantly surprised! The whole ordering thing went really smoothly, and my order arrived right on time. The shoes I got were top-notch, just like they were described on the website. All in all, I had a good experience with my purchase and I wouldn't think twice about ordering from here again.
Review about: Izabel London
Love the clothes, multiple purchases, excellent customer service
As someone who keeps coming back to this brand, I just have to say how much I adore their clothes. The top I've got in a few different colours has become a key piece in my wardrobe. There was a little mix-up with an order recently because of a new member of staff slipping up, but the customer service team at the company sorted it out super quickly and efficiently, fixing the problem in just an hour. I'm really impressed by how much they care about making sure customers are happy. Thanks a lot for the amazing service.
Review about: Kelkoo
Dodgy marketing tactics
Kelkoo is just trying to trick you into wasting your money on fake clicks. They might make it sound like they can deliver great results, but really they're just draining your marketing budget and leaving you high and dry. It's like a bottomless pit for your business finances. Stay well away from them!
Review about: Mobile Phones Direct
Super helpful staff, sorted out my phone issue
I had a bit of trouble with my phone order because apparently my name matched someone else's at 02, but the two salespeople and the two admin staff were really helpful and sorted everything out for me. They even upgraded my phone for the same price as a new contract, so I didn't have to deal with 02 at all - their service was fantastic! 👍
Review about: Montirex
A cool hoodie
I ordered this really cool hoodie from a store and I'm still waiting for it to arrive. It's been 11 days already! I'm finding it really difficult to get in touch with them as there's no phone number to call. I keep receiving automated emails that don't even acknowledge what I'm saying. It's really annoying, you know?
Review about: Insuremore Travel Insurance
Policy not fit for Covid-19 claims
I bought travel insurance from this company, but it turned out to be useless when I tried to claim for financial losses due to holiday cancellation because of Covid-19. I was disappointed to see that the policy had a clause excluding claims related to 'Government Regulations', making it impossible to get any money back. I've been a loyal customer for ten years, but I won't be coming back after this letdown.
Review about: Cruise Nation
Disembarkation issue resolved
In January, my family and I went through a tough situation where we had to leave an MSC cruise because my son had to go to the hospital in an emergency. Thanks to Cruise Nation, we managed to get a cruise credit for half the price, which was a huge relief during a difficult time. However, when we tried to use the credit for a cruise we booked for March, we ran into an issue with MSC's terms. This unexpected problem set us back a lot, but Cruise Nation stepped in and worked hard to quickly sort out the problem, making sure our cruise could still go ahead as planned. Their amazing customer service and dedication really exceeded our expectations. I want to give a special shoutout to Natasha Crossley, Alan Hill, and Katie King for their outstanding support and help during this challenging time.
Review about: Doctor-4-U
Prescription medication purchase
My experience with Doctor-4-U was really good. The website was easy to use, which made it simple to find what I needed and order my prescription medication. The delivery was quick and efficient, arriving on time. The only problem I had was getting an automated email saying my items were sent out, but I had to call to schedule the delivery. However, Doctor-4-U quickly sorted this out by contacting me directly to fix it. In general, I'm happy with their service and would definitely use them again.
Review about: Eskute
Electric bike battery issue
I had a problem with my electric bike battery recently, but the customer service team were really helpful and sorted it out quickly. Now my bike is running perfectly!
Review about: VioVet
Joules dog bed, medium, small, staff, Jack Russell
I was really pleased with the quick and efficient service I got from VioVet. They kept me updated with regular updates on the delivery progress, which was very handy. The Joules dog bed I bought was top-notch quality and just as it was described. I also thought the price was really good, and it arrived in just a few days. I'm really happy with my purchase, especially because both my medium and small staff and Jack Russell can all fit comfortably in it. I would definitely recommend VioVet and their dog bed to anyone in need.
Review about: Zapaka
Stressful order process
After reading all those bad reviews, I was actually really nervous about going ahead and making a purchase. Also, the confirmation email messing up just made my anxiety even worse, and it took ages to finally get any tracking details. So, even though my order did eventually turn up and fit okay, the whole thing was just way too stressful for me. I don't think I'll be ordering from there again.
Review about: Social Catfish
Background check service
As someone who's used this background check service, I have to say I'm really impressed with the level of knowledge and expertise shown by the team at Social Catfish. They gave me the accurate and detailed information I was looking for, and their advice and support were really helpful. I appreciate all their assistance. I've been watching their videos for a while now, and I'm always impressed by the quality of their content.
Review about: Shoes121
Bargain Ecco golf shoes
I don't usually write reviews, but I just had to tell you about my great experience with 121Shoes. I have to admit, I was a bit unsure at first because the prices seemed too good to be true. However, after reading lots of positive reviews, I decided to give it a go and bought two pairs of Ecco golf shoes. To my amazement, they turned up just two days later and were the real deal - authentic products in the correct colours and sizes. I'm really pleased with my buy and I would definitely recommend 121Shoes to anyone in search of fantastic deals on top-quality footwear.
Review about: Covers and All
Outdoor furniture cover
I was really looking forward to getting a cover for my garden furniture, but I was really disappointed with the quality of the one I got from Covers and All. I paid extra because I thought they were a UK company, but it turns out they just outsource from India, which explains the poor quality. The seams are all crooked, and as soon as some dew touched the cover, it leaked and my cushions got all wet. I definitely won't be making that mistake again!
Review about: Diveinn Scubastore
Racesuit and communication
I was a bit unsure about buying from a company abroad, but Diveinn Scubastore really impressed me. Their communication from the start of the purchase to when my order arrived was spot on. I was updated at every stage, which was great. The wetsuit I got was just what I wanted and in top shape. I will definitely shop with them again.
Review about: Lebara Mobile
SIM card purchase
I bought a SIM card from this company not too long ago because I saw a good deal on their website. They offered a voucher after a while, but it's been several months now and I still haven't got it. I've reached out to customer service a few times, but all I get is empty promises and excuses. It's really annoying how they're not being transparent and following through with what they promised. Apparently, I'm not the only one dealing with this problem. A rep told me that many customers are stuck in the same situation because of changes to how they handle the voucher scheme.
Review about: Fitness Superstore
Spin bike purchase
I bought a spin bike from Fitness Superstore not long ago and I was happy that my order was dispatched quickly. The bike was a good price considering the quality it provides. The only small issue is that it doesn't show the intensity level while working out, but it doesn't really affect the overall exercise. All in all, I'm happy with my purchase and the service I got from Fitness Superstore.
Review about: Julian Charles
Bedding purchase
I have to admit, the bedding I bought was really great. It was not only good quality, but it was also excellent value for money. The material felt really luxurious and soft, making my bedroom look brand new. What really amazed me was how well the bedding washed - it didn't fade or lose its shape, still looking great after many washes. I am really pleased with my purchase!
Review about: Coopers of Stortford
Rechargeable Remote Control Lamps
These lamps are absolutely fantastic! They may be small, but they sure pack a punch when it comes to lighting up a room with either a nice white glow or a warm, cosy feel. I love that they have ten different brightness levels and the remote control is actually really handy, especially since it works from quite a distance. The fact that I don't need to constantly stock up on batteries is a massive bonus for me. I've already bought two of these lamps and I'm seriously thinking about getting more. Coopers of Stortford really know how to hit the mark with practical yet unique products like these lamps. And I can't help but mention those adorable little paper catalogues they include, they're such a nice touch!
Review about: Every Health
Refund issue
What a terrible experience with their customer service! I can't believe all the lies and excuses I've been given. I was told I would receive a refund for the custom fees if I provided proof of payment. So, I gave them everything they asked for - all the documents, tracking details, a photo of the delivery, proof of payment, and even a transcript showing the refund was confirmed. And yet, I still haven't received my refund. Absolutely shocking!
Review about: Foyer Global Health
Awesome insurance, no hassle refunds
This insurance is fantastic! I've tried a few others before, but I've finally found one that doesn't cause me any hassle when it comes to refunds. They always respond really quickly and assist me no matter where I am working in the world. I would definitely recommend them!
Review about: Race Crate
Subscription box
I ordered this really cool subscription box, you know? But then they just went and cancelled my order without even letting me know, such a scam! They actually took my money and didn't give me anything in return. I had to contact my credit card company to get my money back. Definitely not planning to order from them again!
Review about: Shoe Embassy
Ankle boots
The ankle boots I bought were just what I wanted - super stylish, real comfy, and proper well-made! Although, I thought some of the staff were a bit too eager to get me to buy extra stuff. Still, I was happy with how things went down at the shop.
Review about: Alpine Trek
Lightweight and comfortable multisport shoes for hiking
I bought these amazing multisport shoes for hiking and they are honestly top-notch. They are super comfy, lightweight, and perfect for hiking in the mountains. They provide great support and cushioning for those long walks. The fact that they are so light makes it easy to wear them for long periods without feeling weighed down. I can't fault them, they really keep me comfortable during those long treks.
Review about: Beaverbrooks
Watch purchase
The watch arrived quickly and came in lovely packaging. I went to the store in Sutton Coldfield to get it fitted and the customer service was fantastic. The guy who helped me was really friendly, knew his stuff, and gave great service. I definitely suggest Beaverbrooks for their amazing service and high-quality products.
Review about: SmartBuyGlasses
First pair of glasses
I recently got my very first pair of glasses from this place and I have to say, the customer service is absolutely top-notch! I didn't have much knowledge about lenses and made a mistake, but they were really quick to respond and assist me. Big thanks to the amazing customer service team!
Review about: Rail Discoveries
Tour package
Oh my goodness, the people at this place were really lovely and so helpful! They helped me choose a tour package and answered all of my questions. I haven't been on the tour yet, but I am super excited!
Review about: Linzi
New shoes
I recently bought some new shoes from this shop and they are really nice! Ordering them online was really straightforward and they came very quickly. The company made sure to keep me informed about the delivery status of my package, which I found really useful. All in all, I would definitely purchase shoes from them again.
Review about: Beauty Works Hair Extensions
Braid ponytail hair extensions
OMG, I ordered this braid ponytail hair extensions and it is seriously the best extension ponytail I have ever purchased! It's so much better than those claw clips or slide clips that always feel like they are going to fall out. The quality of the hair is stunning, and it fits so tight. I feel like a princess whenever I wear it!
Review about: Bows Boutiques
Recent clothing purchase
I recently bought some clothes from this shop and I was really happy with the quality and choice they had. The clothes are really good quality and they have loads of different colours, so there's something for everyone. I also liked how quickly the accounts team got back to me when there was a problem with my order or account - it's not something that happens often. The email confirmations for my orders were useful and the delivery was speedy and smooth. In general, I've had a great experience shopping at this store and I'm happy with what I bought.
Review about: Sunweb Ski
4 room apartment (3 bedrooms)
Customers need to get what they pay for when it comes to accommodation. Sadly, our experience with this company fell short. We thought we had booked a 4 room apartment with 3 bedrooms, but instead we got a 2 bedroom apartment with the 3rd bedroom outside and accessed through communal areas. This was definitely not what we were expecting, and we were let down by the lack of honesty from the company.
Review about: Divan Base Direct
Divan bed with storage
My shopping experience with Divan Base Direct was really good. Compared to other online stores, they had the best prices without skimping on quality. The whole process, from ordering to delivery, was straightforward and easy. I especially liked the 2 man delivery service, as they brought my bed right to my bedroom instead of just leaving it at the front door.