Opodo43 reviews
This score is based on 43 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Car rental
NEVER USE THIS COMPANY!...Opodo's management after the car hire company was even more appalling!
I booked car hire via Opodo in Turkey. A car hire company called DMR. All paid up front and was suppose to have 500Euro blocked on the card as per Opodo documentation for hire on arrival. The company tried charging me 1000Euro then settled at 500Euro. Rather then blocking the amount, they charged it to my card resulting in transaction charges, contrary to the contract signed by Opodo. Most car rentals only block the amount so no charges made. On returning the car, I received no refund and the car company said they will return it after 4 weeks?. No where in any contract with Opodo or the car company it says this.
On return and after a lot of searching I found the complaint email for Opodo to try and get my money back and get answers to numerous questions about how nothing seems to have followed the contract i signed to hire the car through Opodo. Someone called Nahed kept telling me it was related to extra insurance which is not refundable (clearly it was not!). Then eventually said it was a deposit but not actually taken from the card (clearly was on my statement with transaction charges), then even though I asked to have the matter escalated, this still did not happen and ignored my requests. I have supplied all statement, copies , charges etc...and still not resolved or spoken to anyone senior.
Understand that if you use Opodo, there is no complaints process to escalate anything, the contract you sign may not be followed by third party companies, and they just do not listen or read your emails/complaint! I have never come across a company like this or the employee Nahed who repeatedly does not acknowledge to escalate a problem... I need to find the regulatory body for this company. Even the CEO does not reply backor get senior management to look into the problems.Online customer service experience
I had a great experience with online customer service recently. The person I spoke to was really helpful and sorted out my issue quickly and considerately. I would definitely recommend their services to anyone else with similar needs in the future.
Travel Company
Appalling Experience with Opodo – Endless Waiting and Poor Communication
I am utterly disgusted with the abysmal service provided by Opodo. Since September, I have been waiting for a refund without any proactive communication from their end. It is infuriating that I am consistently the one reaching out for updates, and each time I do, I am met with the same excuse that they are waiting for the airline to respond.
The sheer lack of effort on Opodo's part to chase the airline for my refund is mind-boggling. It appears that they are content with sitting on their hands, leaving me in the dark and frustrated. I expected a travel company to take responsibility and actively pursue resolution, but Opodo has fallen far short of that standard.
This experience has been a complete letdown, and I will not tolerate such negligence. If you value your time, money, and sanity, steer clear of Opodo. Their customer service is a sham, and I would strongly advise against using their services.Flight booking issue
I bought a flight ticket from your company recently, but it didn't actually exist. It cost me over 750€ and I couldn't get a refund quickly. This has seriously disappointed me with your service. So, I won't be using your services again in the future.
Quick help, fast service, pleasant communication
I was really impressed by how fast and efficient the service was from this company. The staff were so helpful and friendly, and they communicated in a really positive and caring way. It definitely made the whole experience much easier and more pleasant.
Plane tickets purchased for long-haul flights
I recently bought four plane tickets from Budapest to Bali and had a really bad time with the e-ticket numbers and customer support. At the start, they gave us e-ticket numbers that didn't even exist, causing a lot of stress and confusion. We spent ages on the phone with the support team and they eventually fixed the issue. But now we still can't see our booking on Turkish Airline's website to pick seats together, which is so important for long flights. Opodo's response let us down, saying they couldn't do anything and we'd just have to hope for the best to get seats together on the almost fully booked flight. Overall, dealing with Opodo was frustrating and disappointing, so I wouldn't suggest booking through them.
Prime membership benefits
I had a really good chat with a customer service guy named Ramy. He was dead helpful and knew loads about why being a prime member is ace. His friendly manner and knowing his stuff made it a nice and informative chat. I reckon it's dead important for companies to have staff like Ramy who really look out for their customers. The wait to speak to him was decent too, which made the whole thing even better. Cheers Ramy!
Awesome customer service guy
The customer service guy was so friendly and spoke German really well. He explained everything clearly and I was really impressed with his manner. I ended up giving him a 5-star rating. Wishing him all the best for the future.
Got help from a nice person named Hami
So, you know, there's this guy called Hami who really helped me out over the phone. He was proper friendly and really knew his stuff. He made an effort to solve my problem and even gave me a few different options to consider.
Flights
I bought an airplane ticket in September 2023 and then notice a month later Opodo charge me 80 EUR for a Prime Membership I NEVER ASKED FOR and I NEVER REGISTERED FOR. They charged my credit card a second time with no prior notice, nor any kind of agreement from me (I didn't even signup to their site). On their membership site I cannot discard the credit card nor stop the membership nor ask for refund or anything. So I phoned them 45 minutes expensive international call with 3 different agents none were able to discard my credit card from their database or cancel my membership and refund. At the end Opodo is making it impossible to get back my money and who knows what they will do with my credit card I need to cancel it I think. Opodo is pure scam, I investigated past Opodo (and eDreams) reviews on the web and literally thousands of clients like me have been ... for years. How can such company still do business on web? Isn't google work to prevent scam and don't let them pay ads? I am now in contact with my lawyer.
Flight cancellation
Had a flight cancelled by the airline from Valencia to Lisbon under booking 10350634914 and to this day I'm battling to get my money back. Called numerous times, sent numerous emails including the CEO Dana and I am still waiting nearly a year later. Please AVOID this company AT ALL COSTS. They are ok if you don't have any issues with your travel but if something happens to your flight or holiday you won't get your money back. Their HQ is now based in Spain and no longer part of the ATOL Protection scheme leaving the UK consumer powerless. Check reviews and forums before booking.
They seem to have 2 Trustpilot set of reviews now so PLEASE PLEASE check before booking your holiday.. This company is scamming customers. They keep blaming the airline for not passing the money to them, excusing themselves from the transaction. Please protect your mental health, family and your money. I will now be taking this to the small claims court.Car rental
I rent a car in France using Opodo and paid fully in advanced. Opodo sent me the car hire voucher stating that the UK driving license is accepted in France without the need for an international driving license. When I arrived to France, the Europcar rejected to give me the car as they needed an international driving license. I showed them Opodo car hire voucher and called Opodo customer service which was not helpful at all. Ended up paying 82 £ bus fees to get to my address. Opodo promised to get back to me in 48 h then in 20 days and it has been a month without hearing from them. Please stay away of this company as you will lose your cash and you will not get the service you are aiming for. They ruined my whole trip and I'm considering to sue them soon.
Flights and accommodation
Horrific! Booked a place to stay in Ericeira, arrived, had no contact details at all, just an address, could not get in and no info available at all, had to drive back to Lisbon and book a B...B with two small kids, thankfully we hired a car, if we’d had a hotel transfer we would have been left on the street overnight!
Opodo didn’t want to know! I booked somewhere else through ‘booking.com’ who I’ve never had a problem with. New place was great.
On return to UK, I spent hours trying to get through and explain my complaint to try and get money back, after numerous long message threads explaining the issue, all they came back with was, ‘the accommodation gave ample details, we should have contacted them! How could we have with no phone number, email or contact at all. JUST THE ADDRESS!
I absolutely hate Opodo! I will never use this travel again!Flight
Opodo booked me on a connecting flight but failed to let me know the time had changed. I cannot make the connection in Heathrow now for next weeks flight to USA. They say it will take them 3 days to find alternatives and they refuse to refund me! Horrible foreign speaking agents clearly not in the UK. They don’t give a ...
Flight
Don't book with these guys. The purpose of an intermediary is to improve the customer experience. Opdo has made my experience several times worse. And the "Prime" moniker? Prime mug!
I had a flight cancelled last Friday. After receiving a text and email from Lufthansa notifying me of the cancellation 3 hours before I was due to leave, I immediately called Opodo. Opodo explained that their system stated that the flight hadn't been cancelled and offered to book me on to the flight. THey were unable to (because it had been cancelled) and suggested I call the airline. After continuously getting an engaged tone with the UK's Lufhansa office, I called the head office in Germany - I was 75th in the queue. I then called the Irish office, who confirmed that the flight had been cancelled. After 2 separate calls Lufthansa (in Ireland) was able to check me out of the flight and offered me an alternative leaving 2 days later. I explained that this represented nealy 50% of the holiday and wasn't acceptable. Lufhansa referred me back to opodo - who once again tolds me that the flight wasn't cancelled. I invited Opodo to book me (and my wife and 4 children on to the flight). They couldn't because - guess what - it was cancelled! I asked them to provide me with a refund and they said that they would investigate and get back to me by email. I got an email 24 hours later explaining that I was ineligible for a refund because the flight went ahead as scheduled. Triple checking, I logged on to the Lufthansa website to confirm, once again that the flight had been cancelled.
I have spent the last week trying to get a refund. Opdo is still insisting that the flight went ahead as schedukled despite providing a screenshot from the Lufthansa website with a big cancelled banner against the flight - together with the email that Lufthansa sent.
The thing is that Lufthansa were awful. But Opdo has made the experience considerably more stressful. I will never book with Opodo again!Plane tickets
Thieves and Liars..
In short: the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money back.
More details below:
I booked two return tickets to a Wizzair flight through Opodo. The flight was cancelled and Opodo informed me: "The airline has cancelled your flight. As your travel agent we have requested a cash refund on your behalf." I said, that's a shame to have the flights cancelled but at least I will get my money back... Little did I know!
This happened in July 2021..and the money is still not in! Of course, I spoke with their call center immediately after the cancelling about the refund and several times after (even sent an e-mail with all the details as they requested) and I was assured that the money will be transferred as "We are in phase "request pending airline authorisation", and it usually takes 3-6 months to get the airline/ Wizzair approval."
I checked with Wizzair and they confirmed the money have been transferred to Opodo on 30 September, 2021 (!!), and in fact Opodo has requested Wizz credits and not cash. ;)
So..the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money.
The next step would be hire a lawyer as it's also about the money - 600 EUR, but also the ethics.
P.S. Booking reference is 7340449217 in case anybody from Opodo is actually reading this. ;)PACKAGE HOLIDAY
Booked package through Opodo, but when airline cancelled our outbound flight Opodo continually gave us the wrong information telling us to continue with our trip. On the day we were due to travel, they conceded our trip was ruined and claimed the airline had offered us £400 refund but our hotel payment was non-refundable which it wasn't. Then they offered us £200 which we declined. Nearly five months later no refund or contact of any description. Tried chargeback through Lloyds, but Opodo told them we had accepted the offer of £200 so Lloyds sided with Opodo for some reason. We have now lost our £1000+ payment thanks to Opodo's incompetence and Lloyds have let us down too. Avoid this company who are based in Spain and have an Indian call centre who will tell you anything to get you off the phone.
Travel Ticket
SCAM
I bought a ticket in September 6th 2022 to travel on 30th November 2022 for £1344.15.
Due to health challenges I decided not to travel and change the date.
£687.91 TO CHANGE THE DATE
£477.79 CANCELLATION FEES
On 24th November 2022 a week to my travel date, Opodo sent me an email of my refund £866.36 to be in my account shortly
£477.79 suddenly disappeared into thin air with no explanation
What a wow customer service.Flight amp accommodation
Now reading..... the reviews Ive had a lucky escape! However please do not sign up for the 30 day free trial Prime membership. I cancelled membership before the 30 day free trial was up on the app 'my account' showed membership cancelled, despite this Opodo still debited my visa account with membership fee £59.99! I now have the task of requesting a refund for cancelled Prime membership having just had to raise a chargeback section 75 claim through my credit card company relating to Opodo charging for a holiday I never received confirmation for.
Flight booking
I tried to book a flight with Opodo.
The booking seemed to fail; no notifications, no booking reference - NOTHING.
But... I still got charged for the cost of the flight.
As I had no booking number, I couldn't contact Opodo AT ALL and neither could I cancel the flight.
I will NEVER use them again.
About Opodo
Do you find the process of researching and booking a holiday online both stressful and uninteresting? Would you appreciate having a centralised online platform from which to perform all logistical and booking tasks? Opodo is a site that brings all the booking and travel services of Europe’s main destinations in one easy to use service, and we want to know what customers thought. Read reviews of the travel service to deicide if its for you, or read on to hear abou the company.
About Opodo
Opodo is a Pan-European travel service set up in 2002 to provide all the services a modern traveller needs, including 450 airlines, over 1.1 million hotels across 194 countries and over 7000 car rental locations across the world. The company has website catering to the markets of almost all of western Europe, including Germany, Sweden, Portugal and the UK. In 2011 Opodo became part of the IDGEO group, the biggest European E travel group, with 3 other brands in its portfolio, eDreams, Go Voyage and Travellink.
Services of Opodo
Opodo is aware of the frustrations of online travel booking and research, and is hoping to bring an end to this with their comprehensive travel service. The website is designed to be easy to use, for people that do not have time to invest in learning about the destinations themselves, but would benefit hugely from being linked with a team of experts who would be able to advise on places to go. The other thing Opodo found in their market research is that people would benefit from travel inspiration, suggesting where people go, which the website also provides. Opodo’s services are seperated into the sections of Flights, Hotels, Flights & Hotels, Rental Cars, and Airport Shuttles. Once customers have created an account they are able to easily manage the trips they make through the website, and using Opodo’s smart AirTools, customers can check for the latest prices, sorted by budget, timing, airline preference or destination. Opodo’s prides itself on five aspect: 1) Their prices are updated daily and are always competitive 2) The extensive choice of airlines, hotels and care hire 3) The convenience of booking all your trips logistics from one platform 4) The comprehensive and high-quality customer service their call centre provides before, during and after the trip and 5) Their growing reputation of satisfying millions of customers.
Complaints, Compliments and Tips for Opodo
If you have used one of Opodo’s service in the past, how much did they help you realise your travel dreams? How easy to navigate and use was their platform? Did you feel the choice of destinations was enough to inspire you to travel? Would you use the service again for you next holiday? Leave future customers all your first hand experience in a review so they can decide if this is a company they would like to work with other not.
What have customers experienced with Opodo? Read and write customer feedback and comments for Opodo's online travel booking service
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Holidays and Trips | Plane Tickets Reviews & Experiences
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Last update: December 2025
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Review with most votes
I travel with Opodo, makes eve
Opodo really makes the travel so simplistic. I let my travel schedules, short or long, personal or business managed by Opodo. They do great job managing the flights, transit sys... Read onBy: Hank Shaw