Virgin Experience Days - Overall Rating based on 25 reviews
Featured Reviews
Reviews (25)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Voucher struggle
It was a nightmare to use the voucher I received as a gift! I had to deal with tons of codes and PINs, and it felt like it took forever to try and book anything. On top of that, the thing I really wanted to do wasn't an option! It was really annoying and now I don't even feel like giving it another go. Ugh!
Booking of experience
I had a bit of a nightmare with my booking getting cancelled not once, but twice. I decided to contact customer service through WhatsApp, but the service was really poor. Despite going back and forth for a month, I didn't get much help or a solution. However, when I spoke to the Virgin Experience customer service team on Facebook, Sne was a real star. They were super helpful and managed to fix everything in just a few hours. Sne really did go the extra mile to assist me. The WhatsApp team could definitely pick up some tips on customer service from Sne and improve customer satisfaction.
Father's Day gift mishap
I just wanted to say a big thank you to Mishka for coming to the rescue when I made a mistake with the delivery address for my Father's Day gift. She really saved the day by fixing everything and getting the voucher sent to the right place without any trouble. Really great customer service!
Efficient and timely service
I had a really good experience with the customer service rep. They dealt with my request quickly and efficiently. Their positive attitude was great and made everything easy and enjoyable. The service was on time with no delays, and I was happy with how it all went.
Sorting out a problem with my order
I had a little issue with my order, but you know what? It was all sorted out really quickly! I was getting a bit worried about it, but then I spoke to this really lovely customer service representative who helped me resolve everything. Now everything's sorted and I'm feeling really pleased! Thank you so much, you're fantastic!
Tank experience in Bicester
The tank experience in Bicester was absolutely amazing for my husband and son. The instructor really knew his stuff and was so friendly, which made the day really informative and fun. My husband and son had a brilliant time, even though they struggled a bit changing gear on the Scorpion tank because they were wearing trainers instead of boots. They said they'd love to go back again, but did mention that the ride was quite rough and dusty. All in all, it was definitely the best day ever for them.
Voucher extension
Chantell was incredibly helpful with extending my voucher. She was so clear and concise, and just an absolute pleasure to deal with. Her communication skills were top-notch, which made the whole process really easy. I couldn't have asked for a better customer service experience.
Gift card and experience for my 80th birthday
Last year, for my 80th birthday, my partner gave me a gift card and an experience. Unfortunately, I fell ill and ended up not being able to use them before they expired. Luckily, Chantel was incredibly kind and sorted out a new experience for us that we could enjoy. She was so understanding and really helpful throughout the whole process.
Quick and efficient customer service
I had a problem with my order not long ago and I needed some help. The customer service lady, Muna, was really helpful and she sorted it out for me without any hassle. It was all done really quickly and smoothly and I'm really happy with the service I received.
Voucher redemption assistance
I recently got a voucher for an experience that I wasn't sure about being interested in. So, I contacted customer service for help, and I had a chat with a guy named Ben. Ben was really helpful and understood where I was coming from. He took extra steps to make sure that my voucher was used for an experience that I'm actually excited about. I really admire Ben's amazing customer service and his patience all the way. Thanks a lot, Ben!
My voucher problem
I had a bit of an issue with my voucher, it was going to expire soon and I was really worried about it. But then Mishka came to the rescue and sorted it out for me. The customer service was excellent. I am so grateful, thanks a lot Mishka!
Voucher transfer assistance
I had a problem not getting my voucher after buying tickets for a recent event, so I had to buy new ones at the entrance. This made me feel annoyed, but luckily, the customer service agent called Kylin was really helpful. I appreciate Kylin's quick and efficient support in fixing the issue. Thanks to Kylin, I managed to transfer the voucher to another experience without any problems.
Experience day
I bought an experience day not long ago, and I have to say, I was really impressed with how well everything was put together. The staff and instructors were amazing, giving us top-quality service and advice all day long. They were friendly, knowledgeable, and super helpful, which made the whole experience even better. I would definitely suggest this to anyone who wants a well-planned and high-quality day out.
Gift experience
The gift experience I purchased was really terrible! They didn't provide any help at all, and they didn't even bother to respond to my calls or emails. It feels like all they care about is taking your money and not giving you a proper experience. It was just dreadful and their customer service is practically non-existent.
Gift options and easy browsing
I was really impressed by all the different gift packages they had on the website. The detailed explanations for each one helped me choose the perfect present for my friend. Browsing was easy and I found what I wanted quickly. I liked being able to add a personal touch to make it an extra special gift.
Super cool gift.
I received this amazing gift voucher for a posh restaurant, but we had some health issues in the family and couldn't use it before it expired. I had a chat with a really lovely lady who kindly extended the voucher for another six months. Finally, we can all go out and have a nice meal together to celebrate. I'm really grateful for her help! Thank you!
Experience at Shrigley Hall
Shrigley Hall is absolutely beautiful and the food is top-notch. Just a little heads up though, if you've got a deal that comes with a two-course dinner, watch out for extra charges for fancy starters and steak. They can really start to add up without you realising. I ended up forking out an extra £41 for these little extras, which was a bit of a surprise and kind of a downer, to be honest.
Gin Distillery tour
The Gin Distillery tour was absolutely wonderful. The tour was really interesting and provided so much insight into how gin is made. The tastings were definitely the best part, and the atmosphere was so relaxed and fun. The goodie bag at the end was a lovely bonus and made the experience even better. Booking the tour with my Virgin Experiences voucher was really easy, and I thought it was definitely worth the money. Overall, I had a brilliant time on the tour and would definitely recommend it to anyone else.
Birthday experiences purchase
I've been a customer of experience day gifts for a few years now, and last year I bought three experiences as birthday presents for my husband. Sadly, he got sick and we couldn't use them before they expired. I contacted customer service by email to ask about extending the vouchers, and I've been talking to a guy called Xavier. I have to say, the service and flexibility from the team has been amazing. Xavier was really helpful, he extended our vouchers for less money and sent us a lovely email, showing understanding and making us feel valued. Their kindness really made a big difference to our whole experience, and I can't praise them enough.
Discount frustration
I was really looking forward to checking out the experiences on the website, all excited and stuff. But then I got a bit annoyed when I saw that the 10% off they promised wasn't there when I went to pay. It felt like they were tricking me and it made my whole shopping trip a bit sour. I spent ages going through all the stuff, just to end up paying the full price. Now I can't help feeling like I've been taken for a ride. It's a shame, 'cause the experiences are actually pretty good, but the sneaky marketing just ruins it for me.
About Virgin Experience Days
What do you give to someone who already has pretty much everything? One present that is almost always welcome is an experience. But where do you go for the best experience gifts? One of the companies that offer experience gifts is Virgin Experience Days. But what kind of experiences do they offer? Will these experiences be well arranged? How easy will it be to arrange a spa wellness treatment, day out or driving experience via their website? Which shows and events are included in their range of experiences? And what kind of customer service will they offer if you are in need of some assistance? The best people to tell you about these matters are the ones that have booked an experience via Virgin Experience Days before. Their reviews can tell you everything you need to know before booking a trip at Virgin Experience Days. Read their opinions and experiences to find out if Virgin Experience Days might be something for the recipient you have in mind.
About Virgin Experience Days
Virgin Experience Days is a company that offers experience gifts and day outings. The company was founded in 2001. They are a part of Virgin, the same company that also presents Virgin Trains, Virgin Media, Virgin Atlantic and Virgin Mobile. At Virgin Experience Days, they offer experience gifts for every occasion. There are gifts for birthdays, anniversaries, couples, corporate, kids, him, her, Christmas, weddings, families, and other special occasions. The experiences are located all over the UK in North East, South East, London, Yorkshire, West Midlands, Ireland, Wales, Humber, Scotland etc. They offer experiences such as helicopter flights, indoor or outdoor skydiving, vintage aircrafts, flying lessons, parachuting, zoos, animal adoptions, sailing, white water rafting, jet skying, London tours, The View from The Shard, river cruises, attractions, theme parks, Wembley station tours, football tours, tennis matches, shark diving, falconry, restaurant offers, fine dining, afternoon tea for two, luxury spas, beauty treatments, massages, spa days, paintballing, high ropes, survival courses, climbing, abseiling, zorbing, flight simulation, sea fishing, hovercrafts, coasteering, scuba diving, short breaks, city hotel breaks, country hotel breaks, glamping, shopping sprees, perfume, photography experiences, cinema experiences, subscriptions, arts experiences, formula 1, motorsports, theatre tickets, sports events, concerts, music events, car racing and more.
Services of Virgin Experience Days
You can choose an experience on their website and place your order. They will deliver your gift in a brown envelope so it won’t spoil the surprise. The envelope will contain a voucher. This voucher can be activated online and book your experience at the supplier.
Complaints, Compliments and Tips for Virgin Experience Days
Have you ever ordered and arranged any of the experiences offered by Virgin Experience Days? Then we would like to know how that worked out for you and the receiver. How easy was it to order a voucher and arrange your flying lessons, afternoon tea, city trip or spa treatment? Did you enjoy the paintball experience? And what does Virgin Experience Days offer in terms of customer service? Write a review and tell us all about it.
What experiences does Virgin Experience Days offer? Read customer reviews about their flying lessons, spa treatments, paintball experience, tours etc.
Bonus!
📊 How did Virgin Experience Days shine for you?
Contact Information
Stamford House, Boston Drive
SL8 5YS Bourne End
United Kingdom
📧 info@virginexperiencedays.co.uk
Categories Virgin Experience Days
Holidays and Trips | Day & Night Out Tickets Reviews & Experiences
Page Statistics
Seite online seit: 21 November 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Fantastic..But costly
180 pounds I paid for Silverstone Ferrari track driving. My dream come true . I can't buy this world class car but what feel the comfort , experience of super speed just thrille... Read onBy: Richards