Vrbo28 reviews
Featured Reviews
Reviews (28)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Disputed refund request
I booked a villa online for my wedding in Ibiza in 2020, but it got cancelled due to the pandemic. The owner kindly agreed to reschedule to July 2021. Unfortunately, our wedding plans were disrupted again, so I asked for a refund. The property was originally nonrefundable, but the owner generously offered a full refund, and the booking was cancelled. That's when my troubles started. Even though the owner approved the refund, the platform insisted I should contact them directly. I've been stuck in a loop between the unresponsive owner and the unhelpful customer service team. Despite many attempts to sort things out and promises of callbacks, nothing has been resolved. The lack of communication and support from the platform is really frustrating. I've been left hanging for over a month now, and the annoyance just keeps building up. The platform's lack of empathy and help is extremely disappointing, and I won't be using their services again.
Booking disappointment.
I have to say, I was hoping for better support during the Covid-19 pandemic. We booked our trip in good faith but then our flight was cancelled at the last minute. Unfortunately, the property owner and the platform didn't help at all. It's really frustrating to lose so much money because of something that wasn't our fault. Even though their usual cancellation policy is reasonable, a bit of understanding and kindness would have been really appreciated in this situation.
Refund process
I had to cancel my travel plans booked through a rental platform because of some unexpected stuff that came up. Even though it was a tough situation, cancelling was actually really easy and straightforward. The host was really helpful and communicative the whole time, which made things a lot less stressful for me. I was really surprised when I got my refund back on my card just a few days after cancelling. I appreciate how efficient and professional the platform and the host were, especially with everything going on in the tourism industry right now. I'd definitely recommend their services and will think about using them again next time.
Owner cancel, no refund
This holiday has been an absolute disaster! I was really looking forward to staying at the property in Wales, but because of Covid restrictions, the owner had to cancel my booking. They were nice enough to offer a new date, but now I can't make that either. I just want my money back, but it's becoming a huge struggle. The owner is lovely, but Vrbo and Yapstone are making everything so complicated. The website is not helpful at all in these times, and I've had to go through so many obstacles just to try and get the refund that I deserve. It's been such a frustrating experience, and I feel like nobody is listening to my concerns or taking my situation seriously. I really hope that things get sorted out soon because this has been a complete nightmare.
Quick refund resolution
I had a problem with my booking, but I was really happy when Sergio from customer support got in touch with me and sorted it out quickly. He was really professional, friendly, and made sure I got my refund without any delay. Great service!
Booking cancellation due to Covid policy change
I'm really disappointed because I had to cancel a booking as the owner because of the worsening Covid situation. And now I've discovered that the platform has changed their policy about Covid-related cancellations. It doesn't seem fair that owners like me are being penalised for simply following government guidelines and giving full refunds in these situations. I think it would be really good if Homeaway could rethink their current position and go back to the old policy for Covid cancellations that weren't our fault.
Accommodation booking in New York
I booked a three-night stay in New York for August 2021 through a holiday rental website. Unfortunately, our cruise got canceled, so we had to cancel our booking. Even though the website said we'd get a full refund if we canceled before a specific date, we're having a hard time getting our money back. The host isn't responding, and the customer service hasn't been helpful or professional. We've made complaints and sent all the required documents, but we still haven't received a refund. We're considering disputing the payment with our credit card to get our money back.
Great option.
Hi. I am Devon . and last month me and my family decided to take a break from out daily busy life. So we planned a holiday. But my family seriously hate hotels and motels. So I planned to book from homeaway. I like the options I got here and not just that. The amount is good too. And booking room from here is a good option and easy as well as safe.
About Vrbo
Vrbo, originally known as Vacation Rentals by Owner, is an online marketplace specialising in holiday rentals. Founded in 1995, Vrbo allows property owners to list their homes, cabins, condos, and villas for short-term stays, thereby connecting travellers with unique accommodation options. Acquired by HomeAway in 2006, and subsequently becoming part of the Expedia Group in 2015, Vrbo has grown significantly and now operates in numerous countries worldwide. It focuses on providing families and groups with diverse rental properties that cater to their holiday needs, aiming to create memorable experiences away from traditional hotel stays.
Bonus!
📊 How did Vrbo shine for you?
Contact Information
Categories Vrbo
Holidays and Trips | Accommodation Reviews & Experiences
Page Statistics
Seite online seit: 12 May 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Great option.
Hi. I am Devon . and last month me and my family decided to take a break from out daily busy life. So we planned a holiday. But my family seriously hate hotels and motels. So I ... Read onBy: Devon