Simply Business - Overall Rating based on 19 reviews
Featured Reviews
Reviews (19)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Cheapest Quote, Smooth Process, Licence Check Code
I recently got a quote from this company, and I have to say it was the most affordable one I got. The whole process went pretty well, the only issue was when they asked for a licence check code. I hadn't been asked for that before so I was a bit puzzled, but after a brief explanation, everything was sorted out quickly. The customer service team knew their stuff and guided me through the process smoothly. I would definitely think about using their services again in the future.
Quick and informative service
I spoke with a really helpful guy who didn't put any pressure on me at all. He took the time to answer all my questions and followed through by phoning me back when he said he would. I was really impressed with the service I got.
Competitive Price
I recently bought insurance from this company because they offered me the best price for what I needed. The whole thing was really easy and quick - they sent me a list of different insurers by email so I could compare them, and then I just bought it online. I like that I can get my documents from my Simply Business account whenever I need them. I'm really impressed with the service I got and I'd definitely tell other people to use them.
Policy refund delay
I was told I would receive a cheque refund for some of my policy renewal, but it's been over a month now and I still haven't got it. It's frustrating to be told they'll credit me eventually when they promised sooner. They should just take it off the premium or I'll go somewhere else for my business!
Business insurance purchase
The team at this company were really helpful and knew their stuff when I rang up with some questions about my business insurance. Being a newbie to this, I had lots of things I was unsure about like what I actually needed to be covered for and what the deal was with different policies. They took the time to answer all my questions, give me some good advice, and even let me know about insurance I didn't really need. I didn't have to wait long on the phone and the advice they gave me made me feel sure about my decision to buy. I'll definitely go back to them for any insurance I need in the future.
Property insurance renewal
As someone who has been a customer of this company for a while, I have always been happy with the service they provide. However, recently I renewed my property insurance and found a significant mistake in the address details. This mistake could have meant that my property was not insured for a whole year - which is a pretty big deal. Even though I tried numerous times to get an explanation and a fix for the error, all I got in return were feeble excuses and really bad customer service. It's really disappointing to see a company I have trusted for so long not being able to put right a mistake that could have had serious consequences if I had needed to make a claim. So, just a heads up - be careful of going for the cheapest quote, as it could end up costing you your peace of mind and the safety of your property.
First-time customer satisfaction
As someone who was using their services for the first time, I have to say I was really impressed! The lady who helped me was so nice and took the time to explain everything to me. Her professionalism and patience really made me feel like a valued customer. In the end, the service was excellent and went above and beyond what I was expecting.
Insurance policy purchase
I had a really good experience when I bought my insurance policy recently. The staff at Simply Business were so nice, really helpful, and they told me everything I needed to know. They gave me lots of different products to pick from, with plenty of options that suited me perfectly. I thought they were a great part of the company, and I'm grateful for how they really care about customers.
Quick insurance purchase
The guy I spoke to at Simply Business was really annoying. Every time I tried to jump in or ask a question, he had to start from the beginning, which made things drag on. I was in a hurry too, so it really got on my nerves. He also kept going on about stuff that had nothing to do with what I actually needed. Like, he was talking about setting up auto-renewal for a year ahead, when I only needed insurance for a few months. It was just a waste of time for both of us, to be honest. I was not happy with how it all went down.
Indemnity insurance renewal
I got a renewal quote for my insurance from this company, but then I saw that I could get it for £100 cheaper by asking for a new quote online. I got in touch with them to check and the quotes were exactly the same. So, I decided to cancel the renewal and go for the new quote. However, I had to wait for a refund of the £100 as they had already taken the renewal fee from my bank account.
Policy renewal and cancellation
Cancelling my policy was a real pain, to be honest. Even though I didn't need to claim anything in my first year, I was taken by surprise with the auto-renewal when I no longer had the shop. Trying to cancel this time around was a nightmare. The online system lets you do things with your policy, but cancelling isn't one of them. I ended up having to ring up, and it was a mess - calls kept dropping, and a robotic voice just kept telling me to go online. It took me ages, about 1.5 hours, and speaking to a bunch of different agents before I could finally get it cancelled. What should have been a simple job turned into a huge hassle.
Business Insurance Purchase
As a small business owner, I found buying business insurance quite overwhelming. However, the team at Simply Business made it really easy and simple. They knew their stuff, making sure I got the right cover for my business. The communication was clear and to the point, and they were happy to answer any questions I had. I felt reassured the whole time and confident I was choosing the best insurance for my business. In general, I'd definitely suggest Simply Business to any small business owner looking for insurance.
Payment options
I recently bought a policy online, but then I decided I wanted to pay for it all in one go, instead of through monthly direct debits. Unfortunately, the website didn't offer that option. So, I gave customer service a ring and got through to a chap called Akeel. He was really helpful and polite. Akeel not only sorted out my one-time payment but also cancelled the credit agreement that the website had sneakily set up. He took the time to walk me through the next steps and made sure I knew there wouldn't be any sneaky auto-renewal next year. Instead, I'll get a renewal quote 21 days before my policy ends. This kind of transparency and great customer service was a breath of fresh air compared to other companies who just go ahead and renew without asking. All in all, I got exactly what I needed with a friendly and helpful voice on the other end of the line.
Business insurance
I was really pleased when my insurance company contacted me to go over my application and help me find ways to lower the costs. They not only spotted and removed any duplicate cover to bring down my price, but they also patiently addressed all of my queries and worries. It's nice to see a company that really puts in the effort to make sure their customers are saving as much money as possible. I have to say, I was very impressed with the great customer service I got and how they took the initiative to help me save some cash.
Efficient insurance purchase
Buying insurance was really easy the whole way through. The price was good, signing up was simple, and paying was a piece of cake. The website was easy to use and setting up my account was quick. Even though I haven't had to use the insurance yet, I feel confident that if I do, everything will be sorted. Overall, I'm really happy with how it all went.
Insurance purchase
Using Compare the Market to find insurance was really straightforward. The best part was that they even give you a call if you haven't made a decision yet, and that was really useful. They covered all the boring details about the insurance, so I would definitely give it 5 stars!
Easy and straightforward process
The people who helped me were really friendly and easy to talk to. They made everything straightforward and easy to follow. I'm really pleased with the service I received.
Insurance Claim Dispute
I had a bit of a disagreement with my insurance company not too long ago, and it really left me feeling fed up and let down. I'd been with them for ages, but when it came time to claim on my policy, it felt like they were doing everything they could to wriggle out of it. The whole thing dragged on for months, and it seemed like they were just trying to grind me down until I gave in. Even when it was obvious that my claim was valid, they managed to find all sorts of ways to stall and reject it. The way they handled everything was so shady and unfair, it left a bad taste in my mouth. In the end, I decided to bin off my policy and take my complaint to the legal ombudsman.
Safe and secure. Go for it
I know how much hassle people face while they look for insurance process but this is seriously the best one. Just go for it!!!!!
Thanks so much for your fantastic review, Henry. We're really pleased you've been happy with everything.
Review with most votes
Safe and secure. Go for it
I know how much hassle people face while they look for insurance process but this is seriously the best one. Just go for it!!!!! Read onBy: Henry Johnes