Argus Car Hire - Overall Rating based on 22 reviews
Featured Reviews
Reviews (22)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Flight change, missed pick-up time, and unhelpful customer service
I had to change my flight which meant I needed to delay picking up my rental car by a day. But when I tried to let the company know about the change, I couldn't get through to them by phone or online because of technical problems. When I finally managed to reach them, it was past the pick-up time, so they ended up cancelling my booking and wouldn't give me a refund.
Smooth car rental process
I had an amazing time with a car rental company not long ago. Everything went smoothly, from booking to getting the car. It was in excellent condition and had hardly been driven, so I really enjoyed using it on my trip. It was really fuel efficient and the white colour outside kept it cool inside, which was great in the hot weather. The price was fair too, so I'll definitely be using this rental company again for my future trips.
Quick booking process
I had a really good experience with the car hire I booked online. The car was in great condition and the price was fair. But, it was a bit tricky to find the office and the car because the signage and directions were not very clear. Also, I think it would have been helpful to have more information about the fuel policy.
Car hire, extra insurance, car was okay.
I rented a car and also got some extra insurance from the car hire service. But when I went to pick it up, the local hire company was trying to make me get their insurance instead of the one I already had. It wasn't very nice. But, in the end, the car was fine and it did what I needed it to do.
Car hire in Portugal
My time with the car hire company in Portugal was absolutely wonderful. It was all very straightforward, and I managed to pick up a really nice car for my travels. The chap, Gerson Silva, who picked us up from the airport was extremely welcoming and talkative, which really added to the enjoyment of the whole thing. He even drove me back to the airport in the hire car, so I didn't have to wait around for a shuttle. All in all, I had a fantastic and reasonably-priced time with this company, and the staff were just lovely.
Delayed car pickup
My experience with this car rental company was really disappointing. I had to wait a long time for them to bring me the car, which ended up making them think that I wasn't going to show up at all. When I tried to sort things out with customer service, they were not helpful at all and couldn't solve the problem. So, all in all, I wouldn't suggest this company to anyone.
Airport car pick-up, hidden charges
My time at Toulouse-Blagnac airport wasn't great because the signs telling me where to pick up my car were confusing. I'm getting on a bit now, so having to walk quite a way to get to the car pick-up was a bit of a struggle, especially without a shuttle service.
Car hire booking
I booked a car hire recently, but had a bit of a nightmare with the rental company. When I went to collect the car, they told me they couldn't take my credit card for the deposit because it needed a signature and not a PIN. They suggested I buy extra insurance to avoid the deposit, which I know is a dodgy move. I even showed them that my card had a PIN, but they wouldn't listen. I tried to sort it out with both the rental company and Argus Car Hire, but they were not much help. It seemed like Argus didn't want to help me and just took the rental company's side, which was really frustrating. I trusted them for a smooth car hire, but was let down.
Budget-friendly car hire
I booked a cheap car rental for my trip on a website, and it was super easy. I had a lot of choices to pick from, which was great. When I got the car from Green Motion, I was really happy because it was in top condition and had hardly been driven. All in all, the car hire was a good experience for me.
Booking a car in Houston
I recently booked a car from a car rental agency in Houston, Texas, and unfortunately, I had a pretty bad experience. When I got to the rental location to pick up the car, they told me that they didn't have any available vehicles, even though I had made a reservation and paid in advance. Me and my family were left stuck and had to pay more for a different mode of transport. On top of that, I still haven't received a refund for the rental that never happened. It's really disappointing to come across such unprofessional and unreliable business practices, so I would suggest being cautious and thinking twice before renting a car from this agency.
Misrepresentation of vehicle size
I was really let down by the car hire company because they gave me the wrong size car. I asked for a 5 person 5 case Salon Car, but ended up with a tiny 1 litre Kia Stonic that just wasn't big enough for my group. It was such a hassle and so annoying, having to squeeze all our stuff into a smaller car and do multiple trips to get everyone where they needed to go.
Car Rental
CUSTOMER BEWARE. FRAUDLENT. SCAM. RIPOFF.
Customer Beware. Fraudulent. Scam. Ripoff.
I booked a car through Argus Car Care and was charged even though no car was provided. Upon arrival in a new city in the early evening, I walked to the airport car shuttle location. After waiting for a lengthy period of time, I learned the car rental company had already closed and wouldn't be providing shuttle service nor rental cars until the following morning.
When booking the car through Argus, there was no notification about the business hours of the car rental place. In fact, Argus happily accepted my reservation for a time that was impossible to pickup, due to the rental car company being closed! The car company phone system confirmed they had closed an hour prior to my arrival at the shuttle location. I was left stranded, without a car, in a foreign city!
I contacted the rental car company the following morning and they apologized for the situation. They promptly cancelled my reservation but referred me to Argus for the refund. I contacted Argus and they refused to issue a refund. I escalated to a supervisor / manager on duty. She also refused to issue a refund but agreed to open a "case". After multiple email exchanges and a few days later, Argus closed the "case" with a statement saying they wouldn't issue a refund.
This is a fraudulent company operating in a shady manner. Their business practices take advantage of people and their customer services is absolutely TERRIBLE. CUSTOMER BEWARE and avoid this company at all costs. Attorneys: Contact me if interested in going after this company.Easy booking, clean cars, great value
I've used this car hire service quite a few times now and I've always found it really easy to book a car without any trouble. The cars might not be the very latest models, but they're always clean and work well. The prices are really reasonable too, which is a big plus for me because I feel like I'm getting a good deal. I wouldn't think twice about using this car hire service again in the future.
Efficient rental service
The staff knew their stuff and got things done quickly, the cars were top-notch, and the prices were fair, even when returning in a different city. Just make sure to keep an eye on the drop off times mentioned in the rental agreement. Cheers.
Quick and easy booking process
I recently used this service to book a car rental for my trip to Melbourne and I was generally happy with the price and how easy it was to rent the car. However, I was a bit disappointed that nobody told me about the toll system in Melbourne. This led to me getting some surprise charges that I could have avoided if I had known about it beforehand. Even though booking was straightforward, I think they could do better in making sure customers are aware of important details like this.
Smooth pick-up, upgraded vehicle
I hired a car recently and the pick-up process went really smoothly. I didn't have any problems getting the car, and to my surprise, I was given a better vehicle than the one I had booked. The staff were really professional and quick, which made the whole process easy. I was really happy with my experience overall and would definitely recommend this service to others.
Easy booking process
I've used this car hire company a few times now and I must say, I've always been really impressed with their service. The booking process is really simple and stress-free, plus they have a great range of cars to choose from all at competitive prices. One thing I really like is that if I do happen to find a cheaper deal somewhere else, I can easily rebook with them and get a refund straight away. The confirmation for the new car is also quick and efficient, which I appreciate. Overall, I always choose Argus when I need a car hire, especially when I'm in Ireland. So, big thanks to them for their reliable service.
Car hire rental experience
When we picked up the car, they offered us an upgrade right there in the terminal, which was quite handy. But when we got the form, we were surprised to see they had noted some minor damages we hadn't even seen - just two little marks on the wheels of what looked like a brand new car. We carried on with our trip as normal, but were really taken aback when we got back and the inspector honed in on the right back wheel hub and started taking pictures. They pointed out a scratch and said we'd be charged $141 for it, which seemed a bit steep to us. We chatted with some other customers and discovered this kind of thing happens a lot, especially to people in a rush. I think Europcar might be up to something dodgy, and I'm thinking of writing about it in a proper newspaper to let everyone know.
Car rental purchase
I arrived at the car rental office at 9:00 am, but there wasn't anyone at the counter, so it messed up my plans a bit. It wasn't Argus Car Hire's fault though, it was actually the car rental company's mistake.
Rental car experience
Recently I had a bit of a nightmare with a car rental company that really let me down. I had booked a car for a 40-day trip in the US and paid over 2000 euros upfront. However, when I got to the rental desk, I was told I couldn't pick up the car because my credit card wasn't accepted for the $400 deposit. Even though I quickly sorted out a new credit card, the rental company went ahead and cancelled my booking. To top it off, they wouldn't give me my money back or pay the supplier, Alamo. So now I'm left over 2000 euros out of pocket and without a car to rent.
Review with most votes
Professionals
Read on