AutoAid Reviews
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Reviews (18)
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Recent car maintenance
I popped into AutoAid for some car maintenance not too long ago, and honestly, I was so impressed with the service I got. The staff there were really efficient and super friendly, it was honestly one of the best customer service experiences I've had in ages. They knew their stuff and took the time to explain everything to me in a clear way, which I found really helpful. My car was fixed up in no time and they did a top-notch job, so now I feel really confident in their skills. I'll definitely be going back to AutoAid for any future car troubles.
Regular customer for years
I've been a loyal customer of this company for a good few years now and I've never had any problems. However, I was a bit bummed when I tried to use their website recently and found out it was down for a couple of days, just when I needed to look something up. But, I thought I'd give them a ring instead and I was pleasantly surprised at how quickly someone answered my call. The person I spoke to was able to give me the info I needed straight away, so I'm still pretty pleased with their service.
Breakdown assistance
I've been a customer at AutoAid for a while now, and I recently had to give them a ring when my car broke down. The staff were very professional and made sure both me and my car were well looked after. The journey back home from West Wales was pretty long, but they let us stop for toilet breaks, which was a relief. The only downside was that our dog had to stay in the car, which was a bit of a shame, but I get why. All in all, I was really impressed with their service and will definitely be using them again.
Auto insurance policy
As a new customer, I found it really easy to buy car insurance at a good price. What I liked best was that the policy wasn't just for one vehicle, so I had the flexibility I wanted. And on top of that, adding my spouse didn't cost extra, which was great. I was happy to see that the provider is highly recommended by the Money Saving Expert website. All in all, I'm happy with what I got and would suggest AutoAid to anyone needing cheap and flexible insurance.
Quick and Affordable Breakdown Service
I used AutoAid breakdown service recently, and I have to say, I was really impressed. It was quick and affordable, just what I needed when I was in a bit of a pickle. The staff were so friendly and helpful, I felt really looked after. I wouldn't hesitate to recommend AutoAid to anyone who needs a trustworthy breakdown service.
Easy sign up process
I'll tell you what, I was really surprised by how easy it was to sign up with this company. A friend recommended them to me, and I must say, their prices are way better than the others out there. Their services are thorough and dependable, which makes them a great option for anyone who needs help on the road. Don't bother with the expensive options, this is the one you want.
Comprehensive cover for competitive price
I've been with this company for years now, and I have to say, their cover is top-notch and doesn't break the bank. It's always kept me feeling secure on the road. I've had to call on them a few times, and each time, they've gone above and beyond to help me out. The staff really know their stuff and make sure I'm taken care of. I'd definitely suggest giving them a go if you're after a motoring company you can trust.
Peace of Mind, Good Value
As someone who's been with AutoAid for a while now, I can honestly say that their services have given me peace of mind and great value. I've been lucky not to have needed to make a claim in the last six years, but just having that backup from AutoAid makes me feel secure about my vehicle's safety. I really value how dependable and quick their services are, which is why I keep renewing my policy with them every year.
Quick and Easy Renewal
I had to renew my policy and make some changes to what was covered, and AutoAid made it really easy for me! Last summer when my car broke down, the person I spoke to on the phone was so helpful, the app worked perfectly on my Android phone, and the breakdown team arrived exactly when they said they would. And on top of all that, the cost is really competitive, so I'm a happy customer!
Online purchase of car parts
If it wasn't for that annoying technical issue that stopped me from buying on Sunday, I would have definitely given them a top rating. The service was spot on and the prices seemed fair when compared to other shops like it. Plus, my order actually turned up quicker than I thought it would. All in all, I can say I'm pretty happy with my time at this place.
Just signed up for breakdown cover
I've just signed up for breakdown cover and it was so easy - like really easy! The application process was quick and only took a few minutes. I also got all the paperwork in my email really fast. I'm really pleased with how hassle-free it was!
Breakdown recovery service
My experience with AutoAid was a letdown. The customer service team was so rude and unhelpful. They barely replied to my emails and didn't keep me updated on my claim. The guy who came to tow my car was just as bad, he was aggressive towards me and the garage. On top of that, he even messed up my handbrake during the recovery! When I told AutoAid, they didn't care and brushed me off. They had the nerve to ask for pictures of the handbrake, which was ridiculous because I didn't have any. They also had garage invoices showing the handbrake had been recently adjusted, but now it needed fixing again. And yet, they still wanted me to pay for their services. I was so fed up that I cancelled my membership and switched to a better recovery service provider.
Quick call with helpful staff
Tina did a really good job of explaining the policy in a way that didn't sound rehearsed or scripted. My buying experience was really pleasant overall.
Renewed car cover
I am really frustrated right now! I renewed my car insurance today and ended up losing 24 hours of coverage. Tomorrow I have a long drive planned, and not having any insurance is really stressing me out, even though my car passed its MOT recently. Ugh, what a nightmare!
Payment issue resolved
I received an email saying they couldn't process my payment because my credit card had been renewed. I had to give them a call, but Tina was great and helped me set up a new policy really quickly. I haven't needed them to come out yet, but everything seems relaxed and professional up to now.
Car insurance renewal
I had a bit of a nightmare with my car insurance renewal from AutoAid recently. I got the renewal documents by email and decided to cancel on the same day. I was pretty surprised to find out that even though I'd only had the new policy for a few hours, they were only offering me a reduced refund and charging me an extra £15 for admin fees. I've been a loyal customer for ages, so I was hoping for better customer service and a fair deal in this situation. It was really disappointing to see that AutoAid weren't very flexible or understanding about it.
Renewed policy, unable to remove driver
I thought it would be easy to take a driver off my policy after I renewed, but it turned out to be more difficult than I expected. I sent them two emails about it, but all I got back was a really simple reply. The website was a nightmare to use, I couldn't even find the button to make the changes. I haven't had to use their breakdown services yet, so hopefully that aspect of things will be better.
AutoAid renewal service
I was proper miffed when AutoAid just went ahead and renewed my policy without even checking if I wanted to stick with them. I ain't a fan of auto renewal at all, they should have at least asked me first.
Review with most votes
Breakdown assistance
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