Clarins Reviews
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Makeup purchase for a special occasion
I went makeup shopping at a popular department store in Covent Garden before a special event. I wasn't sure what to get, but luckily, a lovely sales assistant called Briody helped me out. She not only helped me pick the right products but also offered to give my little girl a mini makeover, which was so sweet. Briody made our shopping trip really special by making my daughter feel like a princess. I couldn't have asked for a better experience, and I'm so thankful for Briody's kindness. She really made our day!
Clarins product knowledge
Who needs customer service or product quality when you can have someone like Vaios in your life? He really knows his stuff when it comes to beauty products. Vaios at the store in Norwich is a real gem - his passion and expertise are top-notch. He took the time to explain everything to me and make sure I felt good about my purchases. That man definitely deserves a raise!
Makeup purchase
I was a bit worried at first when my order didn't get sent out on time, especially after seeing some bad reviews. But when I got in touch with Customer Services, I was really impressed with how friendly and helpful they were. They sorted out my worries quickly, and my order turned up just the next day. Fair play to them, I'll definitely shop with them again.
Make-up consultation and purchase
I had a consultation to update my makeup and ended up buying a lipliner and some eye colours. The staff member showed me the brand's products compared to what I currently use and helped me decide what to purchase. Unfortunately, one of the items I wanted is still missing. It was a useful and informative 20-minute consultation overall.
Bad customer service
I ordered something online ages ago, but it still hasn't been shipped. I've tried to contact them, but they're not responding. Now I can't give my mum any nice presents for her birthday and anniversary. It's such a mess! They've taken my money, and I've got nothing to show for it. Why are they so useless?
Beauty Flash Balm Purchase
I went ahead and ordered the Beauty Flash Balm from a specific website online. They sent me an email acknowledging the order was being processed, but I haven't heard anything since. I tried to reach out through email, but every attempt bounced back as undeliverable. So, I decided to order some other products from a different website, and they arrived quickly without any issues.
skincare products
I've purchased some skincare products a few times from this store. The website can be a bit slow when updating your orders, but the folks on the live chat support are really helpful! I had an issue with my order before, and they quickly sorted it out by sending me a replacement item. That's some excellent service they provide!
Double serum 50ml with free 30ml offer
I've been having issues with the free 30ml dispenser - it just doesn't seem to be working properly. I've tried reaching out to customer service several times for a replacement or refund, but unfortunately, I haven't received any resolution yet. The lack of response and follow-up from the company has left me feeling quite disappointed, especially given how expensive their products are.
Skincare products
I've been a loyal customer of this brand for years, but I recently bought some of their skincare products and was disappointed to see that they had been changed. The formulas and scents were different. When I contacted customer service to raise my concerns, they just told me to return the products and said there was nothing wrong. Later on, I discovered that they had indeed changed the perfumes and formulas. This lack of communication and customer service is really disheartening, especially for a long-time customer like me. The scent of the products is now unpleasant and not what I had in mind.
skincare products
I ordered some skincare products online a while back, hoping for a speedy dispatch. Unfortunately, it's been over a week now and my order still hasn't been sent out. I've been trying to contact customer service via live chat, but the waiting time is ridiculously long. I was at number 11 in the queue, and after 2 hours, I'm still waiting. This level of inefficiency is just not on. I even tried calling, but no one answered, so I requested a call back. The lack of communication and poor customer service is frankly appalling.
Skincare products
I bought some skincare products online not long ago and I have to say, the whole thing was a let-down. The website was so slow and difficult to use, it took me ages to find what I was looking for. Eventually, I managed to place my order, but then I heard nothing. No updates, no delivery, just silence. It's really annoying when a company doesn't keep you in the loop, especially for something as important as skincare. I definitely won't be shopping there again.
Recent online purchase
I've just ordered some beauty products online and, to be honest, the customer service experience has been absolutely terrible.
Skin care products
Why did I even bother ordering from this company online? The freebies and little extras don't make up for how painfully slow they are at delivering. I could have just gone to a shop and had my stuff in no time. Waiting a whole week and still seeing my order stuck on 'processing' is just too much. They seriously need to sort it out!
Online orders processing
I've recently ordered some skincare products online, and unfortunately, all three orders are still stuck in the 'being processed' stage. I've tried reaching out to customer service multiple times to find out when I can expect them to arrive, but haven't had any luck. It's really disappointing as some of these items were meant to be gifts, and the lack of communication has left me unsure about when they'll actually turn up. As a loyal customer of this brand, I'm really let down by this bad experience and might have to think about switching to something like Clinique, as they're well-known for their great online service. It's a real shame to see such a drop in the quality of service, especially since my past interactions with the company have been top-notch. If I could, I'd give this experience as close to zero stars as I could.
Accessing rewards scheme issue
I've been a customer of this beauty brand for a long time, and I've been really frustrated trying to access my rewards for the past 6 weeks. I have £75 in rewards just sitting there, but I can't get to them because of technical problems. I've tried to get in touch with customer service several times, but I've only had unhelpful responses and no solution in sight. I've been loyal to this brand for over 20 years, so I never thought I'd be treated like this. The lack of care for loyal customers is really disappointing. If this isn't sorted out soon, I'll take my business elsewhere, maybe to a brand like Lancôme where they value their customers.
Promised 'Gifts' not included
I'm really sorry to hear that you didn't receive the promised 'Gifts' in your recent orders. It's so important for companies to keep their promises and make sure customers are happy. It's also not great that your emails weren't replied to - communication is really important for keeping customers happy. I get why you might be feeling unsure about ordering from the website again, especially since you love the products. It's definitely easier to see and know exactly what you're getting when you shop in a store.
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Skincare products
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