Holland And Barrett Reviews

: 14
57% Would buy here again

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L
Lidya
I love Holland & Barret, they are cheap but natural lots and lots of products and really cheap especially the beauty products such as the face wash are amazing for meRead on
J
John
Exelent company simply the bestRead on
T
Trevor Houghton
I have shopped online with Holland & Barrett since the start of the Covid pandemic. I can get very good prices when they are doing special offers. But set against this is very poor customer...Read on
N
Nicole Della-Ragione
I had a subscribe and save subscription showing 9 orders between £40.00-£50.00. The 5th is supposed to be free as advertised on their website. On 3 occasions their online system was unable to tak...Read on
V
Veronica Djambazov
Overpriced products, far from natural, vouchers not working, offers not working. Their customer service is truly terrible. They are slow to understand and react. In fact, they don't do anything. Th...Read on

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    cheap and natural

    I love Holland & Barret, they are cheap but natural
    lots and lots of products and really cheap

    especially the beauty products such as the face wash are amazing for me

    I use my regular branch in green ford. Usually the staff is very friendly, polite, helpful and respectful. But today a member of staff had extremely rude and unpleasant behaviour attitude. While I was still packing my shopping at the till area after the payment, she said" I am waiting for you to move out so I can come out". I found this behaviour completely rude and unpleasant. Upon asking, she rebuked and snapped towards me. I am disappointed and unhappy about this response from your staff. I am expecting an apology and hopefully Holland and Barrett train their staff towards customer services. This staff I refer to is called smanatha.


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    Supplements iron b 12 zinc etc etc

    Exelent company simply the best


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    Food



    I have shopped online with Holland & Barrett since the start of the Covid pandemic. I can get very good prices when they are doing special offers. But set against this is very poor customer service. In particular very poor packing of goods resulting in damage to products. They also use Hermes/Evri for deliveries who do not deliver on time and again damage deliveries through careless handling. When you try to complain it is also automated responses and there is no evidence that they are trying to improve their service. Attached is a photo of my most recent delivery - split milk cartons in a poorly packed box.


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    Subscribe and Save

    I had a subscribe and save subscription showing 9 orders between £40.00-£50.00. The 5th is supposed to be free as advertised on their website. On 3 occasions their online system was unable to take my money so that I called in and paid directly (with the same card) for my orders. After being cut off then having a long conversation with Sue today they refused to honour their obligation and stated that as 3 orders had not gone through the subscribe and save online system I was not due the free order when in fact I should have had 2 free orders by now! Sue was unable to put me through to a supervisor although she told me my case ref: 3087835. This is a disgrace, I have been a long and loyal customer - I have now cancelled my subscribe and save ongoing order and will find alternative products elsewhere and I suggest all readers to the same.


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    online

    Overpriced products, far from natural, vouchers not working, offers not working. Their customer service is truly terrible. They are slow to understand and react. In fact, they don't do anything. They only promise to do something, but never do. With this level of goods and service, I don't know how Holland&Barrett still have customers at all. We now buy all our supplements elsewhere - much better value, much less stress and wasted time


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    Cod Liver Oil & Eyebright Capsules

    I thought I’d give H&B online another try (previous problems with slow delivery, missing products, and no stock despite taking my money). I mean how long can a big company like H&B continue to provide such a ... service? Big mistake, ordered last Thursday (it’s Tuesday now), payment confirmation received from PayPal, but no order confirmation or despatch notification from H&B. Can’t get through on phone, have emailed and sent FB message but I am not hopeful of any response. I have a feeling I will end up ordering from Amazon and getting PayPal to refund my H&B payment


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    Regrets

    Like everyone else, 2 weeks gone and order not left the warehouse. Customer service is automated and useless. I so wish I had read the reviews before ordering.


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    Kind earth shampoo bars

    Products are good, I love using them but the prices are too high. The shampoo bars are very small & I don't know how long they will last so I had to buy another which wasn't a problem. In fact I bought two as it was on the penny sale.. even better right... The problems are they don't stock them in my shop so I have to buy online and with that I have to pay a fee for delivery as they no longer do click and collect for free??? No idea why , yet another way for companies to make more money even in a time when ppl are struggling. Then there's the delivery. I paid for next day delivery except it's never next day... 2 days later it arrives.. so sick of being taking for every penny by the already rich.


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    Miaroma Relaxing Lavender Sleep Mist Spray.

    Be Careful Using The Miaroma Relaxing Lavender Sleep Mist Spray! I bought this Miaroma Sleep Mist Spray late last spring and after using it, I developed a allergic reaction and I didn't realize at first. Then I started to get inflamed spots and pimples all of a sudden and I didn't know that this product was causing it, because I thought that it was nearly summer that it might be a prickly heat rash. I then got a nasty pimple on the nose that took a couple of days to go away but, it left a indented scar. This was the last straw and I stopped using Miaroma Sleep Mist Spray and I complained to Holland & Barrett. But, they continue to sell this product that show's that they don't care about customer wellbeing.
    I wouldn't recommend this Miaroma Relaxing Lavender Sleep Mist Spray.


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    Various food items

    It's true what others have said - the customer service is non-existent. No one answers emails. If they do it is a rare occurrence.
    I have been tempted because their products are good value and they have some really good items.
    However- be prepared for missing items, damaged items, and basically no way to contact anyone to sort things out. I've had one or two orders with good discounts and only one or two products crushed, split open, etc.
    Gamble at your peril!! You could get a complete bargain or a complete disaster... ;)


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