Spotlight: What are our customers saying?
Was so nervous to order after reading reviews on here but as they were quite old I decided to take the risk and I'm so glad I did because the bed is absolutely stunning we've had ours 6 months now ...Read on
I ordered my bed in November with due date end of January. I received the frame a few weeks late, and the headboard was wet and ripped (but still usable). I was told the mattress was delayed by a c...Read on
If I could give them 0 stars I would ! My bed was ready to be dispatched and I was very excited given the bad reviews I thought I must have been one of the lucky ones on here but i was wrong and sa...Read on
Absolutely awful. Bed is meant to be delivered next week. Been told it's now delayed by 4/5 weeks. Which is not good enough. I can't get hold of a member of staff to talk to anyone about it. No pho...Read on
What a shambles this company is. In fact disgraceful. Ordered in june. So far we have received ¼ of a bed. 1 out of 4 parcels. Customer services are shite. Can't have a refund. Prices are great if...Read on
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Superking ottoman light grey
Was so nervous to order after reading reviews on here but as they were quite old I decided to take the risk and I'm so glad I did because the bed is absolutely stunning we've had ours 6 months now and no issues so far!
King bed frame with 4 drawers and mattress
I ordered my bed in November with due date end of January. I received the frame a few weeks late, and the headboard was wet and ripped (but still usable). I was told the mattress was delayed by a couple of weeks and I could get a replacement headboard on a specific date (with the company taking away the old one). This date went by with no replacement. I emailed multiple times with no response. It randomly turned up end of April, with no warning and the delivery company didn't take the damaged one! Due to our mattress supposedly being on the Evergreen, we were told more delays (mixed with weekly automated emails with contradictory dates). We were then told we would get one in June from a different shipment. I've now been told end of July! I'm not sure how a company like this is still in business.
A king size bed
If I could give them 0 stars I would ! My bed was ready to be dispatched and I was very excited given the bad reviews I thought I must have been one of the lucky ones on here but i was wrong and sadly I feel the good reviews on here are either fake or are from the many "influencers" who have been given codes to make profit. When my item was due to be collected the courier company and arista both advised an item was missing I accepted this problem and
Collection was re booked again but upon speak to GPL several days later i was advised the missing box was still infact missing. Hundreds of phone calls and emails back and forth caught in the middle of a dispute between Arista and GPL who both blame eachother and suddenly one afternoon i recieve and email to say my order was out for delivery the following day. After speaking to GPL to confirm this I was told this was an error and the email was sent by mistake and that the other box was still missing. Another email again later confirming a time for delivery so once again called the courier company and to my surprise I was told all boxes were ready and on the van finally after month of waiting got them to double check this too. Checked in the morning with both customer services and the driver and once again was told again all boxes were on the van. Driver turns up with 4 out of 5 boxes so I refused delivery which took nearly an hour as the driver wanted us to take the 4 and go back and find the missing one and deliver at a later date not a chance ! . I have referred back to arista again but my comments on Instagram are being deleted and emails ignored and im sure I have now been blocked to stop other customers seeing what really goes on several other people have since contacted me after my comments who are having the same problems. I have reported to trading standards as they are now out of breach of our sales contact and are ignoring my requests for a full refund are miss leading customers with false advertisement fake reviews and unrealistic delivery time frames. Please please avoid buying from them. All good reviews are from home accounts that are given there own codes to help scam us all and make money from us !
Absolutely awful. Bed is meant to be delivered next week. Been told it's now delayed by 4/5 weeks. Which is not good enough. I can't get hold of a member of staff to talk to anyone about it. No phone numbers get you through to an actual person. Its shocking!
What a shambles this company is. In fact disgraceful. Ordered in june. So far we have received ¼ of a bed. 1 out of 4 parcels. Customer services are shite. Can't have a refund. Prices are great if you actually get it. Don't believe the fake advertising on Instagram. This company are a shower of shit. PLEASE, PLEASE, PLEASE do not make the same mistake we did.
A bed- I think it hasn't all arrived yet
Have not even received my full bed as the delivery company lost it. Was told in an email I'd get some form of compensation. Eventually was offered 60% off my next purchase, I only need one bed and they only sell beds so this was not sensible, which one of their employees agreed with.
Was then put through to complaints were a manager would eventually offer 10% back, this would be £26 as we had a voucher from a Youtuber for 50% off. I replied saying that this just doesn't compare to the previous offer, 60% off a bed would save hundreds potentially (if we gave them more money). The next day I receive an email saying my refund has been processed... for 5%. Which has to be the most petulant thing I have ever experienced from a company. I'd love to have spoken to someone on the phone and provided my number but it is all done through emails. I'd love to say the bed is good but it should have been here in June.
Do not buy from this fucking shit company... getting message that my order will arrive next day.. and 3 times said that they are sorry and reschedule delivery after 2 months... fucking twats
Do not order from this company. Lots of amazing reviews on instagram from bloggers who are clearly receiving the paid for orders from genuine customers. As like most people who have left reviews within the last few weeks, I have been messed around with delivery dates. I am 5 months pregnant and ordered an ottoman for storage so could also do without the stress! Impossible to get an answer from customer services regarding a delivery date, just told an email will be sent tonight however the response to every review is 'we have had technical problems with our emails' looking back at past reviews, they were using the same excuse back then too! I am more than understanding of the current situation which is why when I ordered my bed I didn't think waiting 8/10 weeks was an issue, however this is now an ongoing problem and I still have no idea when my order is coming - although a magic email will reveal all tonight apparently!! I am very reluctant to ask for a refund as god knows how long that will take... I'm sure a generic response about shipping time, automated email services or some other rubbish excuse will be posted in response to this review however it is not good enough!!!