Spotlight: What are our customers saying?
Ordered a pre-built pc and I am very pleased with their service. Due to christmas and covid their delivery was a bit delayed but it came right in time before christmas as they promised! The PC work...Read on
This is the second motherboard bundle I have purchased from this company, the first being several years ago. In each case there has been prompt delivery, and absolutely no fault with the items purc...Read on
its extremely amazing they offer everything that i want on very easy rate Must recommendedRead on
on google it says it is good but cannot play apex legends on even 30 fps >:(Read on
Avoid this company like the plague. My son is still in a dispute with them after they sent a pc that doesn't work. We sent it back, they claimed to have fixed it but it still won't switch on. Th...Read on
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Ordered a pre-built pc and I am very pleased with their service. Due to christmas and covid their delivery was a bit delayed but it came right in time before christmas as they promised! The PC works perfectly, and was also built very neatly. Pricing is great, I got a great deal for a pre-built and i would definetly order here again.
Таможенное оформление - это обязательная процедура, которую обязан выполнить каждый участник внешнеторговых отношений при перемещении товаров через границу, оформив полный комплект документов необходимых для регистрации деклараций и выпуска товаров в свободное обращение на территории России. Наша компания поможет Вам в организации таможенной очистки товаров на территории Приморского края, обеспечит полной поддержкой при оформлении деклараций и сопроводит при назначении фактического таможенного контроля на месте его проведения.
Сотрудники компании Азия-Трейдинг помогут Вам в доставке грузов из Китая, как небольших партий, так и при контейнерных отправках. Предложат оптимальные способы доставки от двери до двери и возьмут на себя функции таможенного агента.
Оказываем услуги под ключ при работе с Китаем - доставка грузов до Вашего склада, таможенное оформление, сертификация, проведение оплаты в иностранной валюте поставщикам.
Motherboard, processor and RAM installed.
This is the second motherboard bundle I have purchased from this company, the first being several years ago. In each case there has been prompt delivery, and absolutely no fault with the items purchased. They being well put together and properly packaged. I would buy from them again.
Easy and on time deleivery
its extremely amazing they offer everything that i want on very easy rate Must recommended
Some AMD A8-9600 RADEON R7 thiny
on google it says it is good but cannot play apex legends on even 30 fps >:(
the A8-9600 is old, and can't play games like Apex Legends
Ryzen 3700x gaming pc
Avoid this company like the plague. My son is still in a dispute with them after they sent a pc that doesn't work. We sent it back, they claimed to have fixed it but it still won't switch on. They told us to do certain things to try and fix the fault, then blamed us for tampering with it. I am seeking legal advice as they are clearing breaking the law having sold us something not fit for purpose. We reported the fault within hours of the initial delivery in July. It's September and still no working pc. I would give them zero stars if I could.
AWD Citadel SE Ryzen
Appalling customer service - after playing ping pong emails with the company and sending images of the pc they delivered it quickly became apparent that the pc sent was not the pc ordered - nearly sent the pc back for a refund but read reviews about getting money back - the pc works my son is reasonably happy with it but I'm furious after paying out a substantial amount - tried to contact them by phone zzzzzzzzzz. more than 35 emails sent and now silence no replies nada.
Items came dead on arrival. Didn't refund after return
Items came dead on arrival, called AWD and they told me they will fix it and all i have to do is return it. I followed their instructions and the package was delivered on 20th. It's 22th now I'm calling them since I didn't get the refund email. first call the dude told me a few hours. A few hours passed and nothing happened. 2nd call near the end of their opening hours, another dude told me another story and said they will process it whenever they want. The waiting time is now indefinite.
Well now they have both the money and goods. So they make me wait since the technicians want to get off early on Friday. Now I don't have a working PC thanks to AWD and I don't know if I will see my money or pc parts.
-What it means for you
While they have the rare CPUs and GPUs. I wouldn't recommend risking it with AWD. If you get a damaged order, you are screwed. Don't make the same mistake as me, I'm planning to get my parts from eBay seeing they have a good buyer protection scheme. Maybe you should too.
First issue was when i ordered and arctic cooler and one fo the fans was broken on arrival. i contacted AWD and in fairness they were quick enough to send me a new fan but when that arrived the housing was cracked but was salvagable so i just kept it rather then waiting for another one.
My most recent issue i ordered i ordered a gaming pro carbon motherboard which i found after install was faulty and would not boot as there was what seemed like an issue with the CPU socket not locking into place. It was only then that i realised not only did the motherboard not work but it was the wrong motherboard as they had sent me a gaming Pro Carbon Max Wifi which is a cheaper board.
I contacted AWD to be told that both are practically the same but that the WIFI version was better(still not what i ordered and not factual). I asked for a refund on the fact that it was not what i ordered.
I was told that i needed tro send the motherboard back for testing to see if it was faulty and if found to be fact then they would refund me. I argued that i should get a refund for the fact they sent me the wrong product but which the denied everytime.
I recieved directions on how to send to the product back to be tested which i did nearly 3 weeks ago now and havnt heard anything back. this also cost me €23.00 to post as their free post returns seem to only work if you live in england. I have been contacting the company for over a week now trying to find out what is happening with the motherboard i sent back and also with my refund for the product and havnt heard anything back. im essentially being ignored now and i fully expect AWD-It to tell me they never received the motherboard back.
2 out of 3 products were faulty. 1 product was not what i ordered and customer service has been a bit of a joke.
Good luck with that, I received a Asus prime x570 that had been opened. It didn't work so I returned it. First they denied recieving it, then they said as I bought it through Amazon it was up to Amazon to refund me. Amazon said that AWD it are responsible for the refund as it's a faulty item. AWD it then refused to refund me as they received the board damaged. I'll never deal with them again.
Motherboard, cpu and psu
Ordered these items on Monday 9th, everything was accepted and delivery time was 1-2 days (2-3 for me due to being in N Ireland). 2 days after ordering it wasn’t shipped so I decided I’d email (Wednesday 11th) just to check the status. 2 days later, nothing. No reply to email, nothing shipped I checked this website and see a lot of people are having a similar problem so I emailed to cancel the order and within a few hours they’d cancelled it! So they’ve declined to ship my items all week, didn’t reply to my first email but when I’m cancelling they reply. Strange. DO NOT BE FOOLED BY THE CHEAP PRICES, PAY MORE FOR A BETTER SERVICE ELSEWHERE
Parts for a new pc
Poor customer service. I bought some parts from this site, in the same day when i order, the order was successful processed. Supposed to arrive after 5-6 working days, after 8 working days i send them a email, 2 working days past no answer. I send them a message on website, after 2 working days still no answer. I send them a message on facebook, finally they answer, they said they will have a look at my chase, until next day no answer, i had to ask them again what's going on. My order was marked for despatch and was send for picking and packing but after that nothing was happening, and now they don't have all the parts what i order. I said just to send me what they have and to refund for what they don't have, this was happening on thursday, i expected on thursday, on that day or at least friday to get an answer, but nothing. It's past 15 working days...
Why do you want date of birth to complete the order
Order ID 110225
Placed an order on 13-10-2020 at 8:42am. The order was for a standard AMD PC with 5 upgrades, order total £428.86 and a standard build time of 7-10 working days. Checkout was quick an easy and I was happy with this and I would expect the item to ship between 21-26 October. I left the item until the 24th October at which point I sent an email just asking for an update on the order, I got a quick response and was told it will be received on either the 28th or 29th October- it was currently undergoing quality control and testing. Up until this point I was still happy and although slightly later than expected, it did arrive on the 29th October.
The problems arose when I turned the PC on and tried to connect to the internet, the only option it had was for a wired connection (even though I had paid +£20.99 for a 1200mbps WiFi card), I called customer service and spoke to a very calm man called William, William appeared to be more of an IT expert than a customer service expert. He was very calm and useful and made me take apart the PC, send him pictures with the outcome being that there was no WiFi card. It had been missed off the order, the order of 5 upgrades that I had paid for, 1 was missed. This conversation took roughly 1 hour and the only option William gave was to send out a WiFi card and for me to install this. I had specific gone with AWD-IT as I did not want to put a PC together myself and wanted ‘experts’ to do this, but I did not want to go through the hassle of posting it back so I accepted this and he said when it arrives to call him up and go through it again.
I had hoped that was the end of my problems, however the next day I went to install a game only to be told my hard drive was full. Once again I was confused as the PC came with a 240GB SSD and I had paid an extra £35.99 for a secondary hard drive, a 1TB Barracude Drive. So once again another phone call to AWD IT to see if I was missing something, or if they had failed to install the secondary hard drive. After 1 hour and sending photos of the inside of the PC, they advised that it seems the secondary hard drive was also missed and not installed and the only option was to send me another through the post and for me to install this.
I was very disappointed with this and asked to speak to a manager, I spoke to Carl who was nice enough to speak to but once again did not really see the issue. He said they can send the hard drive out and I can install it, I tried to explain to Carl that if someone brought in a PC and asked for them to install a WiFi card and a secondary hard drive, they would not do this for free so I was very confused as to why they were under the impression that I would do this for free- especially as I had effectively paid for them to put it together in the first place. Carl said he can offer me a 2TB hard drive, which he said was an upgrade worth £20. I said that whilst that is a nice gesture, I also wanted 10% back from my purchase price as compensation for being failed three times by them. I explained I had paid for 5 upgrades and they missed out 2 of them, that is 40%! I was told it went through quality control and testing and both seemed to miss this, I genuinely couldn’t understand how Carl was so ‘matter of fact’ about it. He advised he is only willing to provide the 2TB hard drive and nothing further, so with this I advised I would like to return the item. A DPD return was provided and I had to wait for the wireless card to arrive before returning it.
Overall it would be unfair for me to say they were rude or unhelpful, however I did not feel that they cared or were shocked that parts were missing which gives me the impression that this not a one off occasion. I would not recommend this company or trust for them to make another PC for me.
By far the worst customer service I came across in the last decade or so. I bought a graphics card on 30/9 at 08:00 in the morning, the card was in stock. Although I got an email confirmation that payment was been approved and the sale was been complete, 5 days later and the card still hasn’t arrived. I called them on 5/10 to see what’s going on. The reply was that they did not send it, and no explanation given. I did not receive any text, email or phone call about it, instead I had to chase it up. They offer me a better(!?) card instead, one that it is actually cheaper than the one I bought for the price of the more expensive! (A cheaper card in a higher price…that was their offer!!). When I refused and change to a slightly more expensive card (just £8) I asked for the same price, they of course denied that and offer me a generous discount of £3!!! YES!! £3 discount!! As you can see there are 2 major customer service faults here, so good luck buying form them!!!
Cooler Master H500M
Ordered a pc case on 19/09/20, case was in stock, paid extra for next day delivery, as of writing this on 25/09/20, no sign of delivery. Sent email to customer service over 24h ago, no response received.
I appreciate that during current covid situation, things are difficult operations wise, but do not give false certainty when clearly you cannot fulfill it.
Disappointed with my recent experience with AWD IT. Hopefully, in future this will be different.
Prices are okay, but charging a 40 pounds for building fee and then mess up my build totally, by being incapable of reading my order properly is just sad. Customer service is abysmal it took me two email and 20+ calls to reach out to them. After all them have offered me the difference in price between mismatched parts, a whopping 10 pounds, and recommend me to by cheap wifi card to compensate for wifi that is supposed to be integrated in my motherboard in first place. Try to avoid this place and better build your pc yourself with some Youtube tutorials.