Boohoo61 reviews

69% Would buy here again

Featured Reviews

Most relevant positive review

  2024-05-11
Faulty jeans, excellent custom

I recently had a bit of a problem with a pair of jeans I bought - the zipper was faulty. Can you believe it? I got in touch with customer service and they were so helpful. They ... Read onBy: Gavin Scott

Most relevant negative review

  2024-02-14
Returned items complaint

I recently sent back 5 items using their courier service, but when they got the package, they said there were only 2 items in there. Even though I definitely put all 5 items in ... Read onBy: M. Hughes

Review with most votes

  2017-07-13
Communication is a struggle

Ordered a few dresses and 1 pair of shoes here. The dresses are great, but the shoes are just way too small. After a bit of a struggle due to very bad communication with t... Read onBy: Rachel Haynes

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    Faulty jeans, excellent customer service

    I recently had a bit of a problem with a pair of jeans I bought - the zipper was faulty. Can you believe it? I got in touch with customer service and they were so helpful. They said they could give me a refund but I asked for a new pair instead. And you know what? They sent it out without any issues. Aymar, you're a star! Thanks for the great service. You've won me over as a loyal customer.


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    Black top

    It was around 3:15pm and she was absolutely amazing! She quickly sorted out a replacement for me and you know what? The replacement was delivered in just 12 hours. I've never had such fantastic customer service, felt like pure magic! Massive thanks to Julie, you're a superstar.


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    Recent returns issue, outstanding help from Customer Service

    I had some trouble returning my order because of a problem with Royal Mail. At first, I was really frustrated because I didn't know what to do. But then, Julie, a customer service rep, helped me out a lot. She quickly dealt with the problem and sorted everything out for me. I want to say a big thank you to Julie for her amazing help in making sure my order got sorted and I got my refund. Her professionalism and speed really made a huge difference in how I felt as a customer.


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    Issue with refund

    I had an issue with getting my refund sorted but thankfully Carla was able to help me out promptly and effectively. Her assistance really made a significant impact in resolving the problem. Big thank you to Carla!


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    My recent online purchase

    I was so annoyed when I tried to return something but it wasn't coming up on the return portal. I decided to message instead, which was actually quite convenient for those of us who don't like dealing with emails. Thankfully, Elaine got back to me really quickly and was a huge help in sorting it out. A big thank you to her!


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    Dress purchase

    I ran into a bit of a problem with my dress order, but I went on the live chat and had a chat with this guy who was really great. He sorted out my issue quickly and gave me a full refund. The customer service was top-notch!


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    Bought clothes, needed to return

    I bought some clothes and needed to return them, so I tried to use the app, but it was all a bit confusing. I texted for some help, and Manuel and Marirose replied really quickly and helped me get it all sorted. Thanks a lot, you guys made it so much easier for me!


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    Broken zip on dress

    I bought a dress from this company, but it came with a broken zip. I got in touch with customer service and had a chat with a lovely lady named Mary-Grace. She was really helpful and sorted out the problem quickly. At first, I was going to exchange the dress for a new one with next day delivery, but when I tried it on, I realised it didn't suit me. Mary-Grace arranged a refund straight away without any fuss. The customer service was amazing, which is why I keep coming back to this store for all my outfits.


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    refund issue

    I had a problem getting my money back, but I talked to this really nice lady on Facebook and she sorted everything out quickly! Their service was top-notch, and I'm really happy with it.


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    Faulty item replacement

    I had a problem with my order the other day when I received a pair of jeans with a seam that had come undone. I got in touch with customer service and Mary S was so helpful. She sent me a replacement pair right away without any extra charge. I was really happy with how quickly and efficiently they dealt with the issue.


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    Returned items complaint

    I recently sent back 5 items using their courier service, but when they got the package, they said there were only 2 items in there. Even though I definitely put all 5 items in a big bag, they're insisting there were only 2. It's annoying how they're not helping and won't even think about the possibility that something might have happened to the package. I really need this sorted out as it's worth £100, and that's money I can't afford to just lose like that. The fact that Boohoo isn't talking to me or helping me out is just really disappointing.


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    Cute dress and some shoes

    Oh my gosh, I just had the most amazing experience with them! Like, I had a problem with my order and this really lovely girl named Marirose sorted it out for me straight away. She even mentioned their eco-friendly products, which is super cool! I've been shopping with them for a long time and this was definitely the best service I've ever had!


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    'Tall' trousers

    I'm quite tall, standing at over 6'2", so it's always a struggle to find trousers that are long enough for me. However, I recently came across a brand that offers a 'Tall' range, and I have to say, I'm really impressed. The chinos I bought are not only the perfect length, but they're also stylish and reasonably priced. They have a wide variety of styles to choose from, so there's something for everyone. I did have to return a couple of pairs that didn't fit, but the return process was quick and easy, and I got my refund promptly. The customer service I received was top-notch - the staff were really helpful and attentive throughout my shopping experience. I'm really happy with my purchase and the service I received, and I'll definitely be shopping there again.


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    Two dresses ordered

    I ordered two dresses not long ago, but they didn't turn up which was a bit disappointing since that doesn't normally happen. I got in touch with customer service, and a really nice lady called April Jane B helped me out and sorted the problem. I'm grateful for her quick and useful help in fixing everything. Thanks a lot!


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    Recent order resolution

    I just wanted to say a quick thank you for the amazing customer service I received from Mary. I had a problem with my order and she was super quick in sorting it out and making sure I was happy with everything. Her professionalism and attention to detail really stood out to me, and I appreciate all her help. It's clear that she really cares about her job and making sure customers are taken care of.


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    My order was a problem with returning items

    I had a bit of a problem returning something, but I contacted customer service and this girl named Greziel quickly resolved the issue and processed my refund in no time! I'm really pleased, thanks again 😊


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    Tracksuit return issue

    I've been with the company for many years now, but I recently had a really frustrating experience with my order. I sent back a bunch of tracksuits but was told they only received one item. Even though I told them I sent everything back, they said CCTV footage only showed one item being returned. I find this hard to believe because I sent back a big parcel with lots of stuff inside. They said two people saw the footage and agreed only one item was returned, but they didn't show me this so-called evidence. I'm disappointed and annoyed that I'm not getting a refund for the items I sent back.


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    Clothing items

    I've been shopping with this company for a good while now, and I've had some good and bad moments with the quality of the clothes. But the thing that really makes an impression on me is the great customer service from the team. Not too long ago, I realised a belt was missing from a jacket I bought, and the customer service rep sorted it out quickly and got me a refund for the missing item. I think the level of service I received is really top-notch, and it's made me trust this brand even more.


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    Clothes

    I've just picked up some new clothes and there was a little hiccup with missing bits. Thankfully, they got it all sorted out in no time and I'm really looking forward to rocking my new gear! The lady who assisted me - let's go with Sarah - was so lovely and made sure everything was back on track. Huge thanks to Sarah, you're a star!


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    fgbngc

    for next day. I was told that there system automatically sets the delivery to standard and cUSTOMER sRVICE pHONE NUMBER +1...8O5...301...7042
    cUSTOMER support pHONE NUMBER +1.8.0.5.3.0.1.7.0.4.2its my job to change it to Premier (even though I added Premier to my basket) what a scam! I bet they have...




About Boohoo

You want it, we got it! Boohoo was once ‘Manchester's best-kept secret’, but has since spread its wings to other countries. With commercials for trendy youngsters in stylish clothes, hanging around in landscapes that are just as stylish, they try to conquer the market. Do they succeed? Leave your reviewto let others know what you think of the quality of their clothing, their customer service and of the fashion they offer.

What is Boohoo?
Boohoo.com is a UK-based online fashion retailer that was founded in 2006 by the young fashion experts and enthusiastsMahmud Kamani and Carol Kane. Boohoo is an online clothing retailer that quickly became a trusted global brand synonymous with quality at the right price; thanks to the development policies undertaken by the corporate entourage over the years, today this company is able to act as a reference point for all the users who are looking for fashion clothing to wear on any occasion. 

Proving itself as one of the most efficient online activities in the industry, like Zaful, Displate and QP jewellers just to mention some of the companies that have most conquered the online clothing market in recent years, Boohoo has immediately gained the loyalty of over one a million fans around the world and by virtue of the public success, in 2012 the company had already taken hold on an intercontinental level by launching its brand in Australia and the United States, to then proceed with the opening of the first HQ in London: since 2013, over four million users felt in love with the particular vision of a company that makes maximum customer satisfaction and social commitment its strength. 

Boohoo's Clothing is Fashion
Boohoo jacket, Boohoo men's suits, swim andbeachwear for £ 5, Denim dresses, New Look tops, Boohoo shoe Trainers and Ankle Boots, Newlook shoes as well as many personalized accessories for men and women which can be viewed by connecting directly to the online platform. Boohoo works with dedication to offer its customers quality clothing at the best market price; thanks to the constant and careful commitment of the various teams of fashion specialists located in the offices of Burnley, Leicester, Manchester, Berlin, Paris, Sidney, Los Angeles and New York, every customer can use innovative mobile apps and the help of the efficient customer support to make fashion purchases at the conditions that satisfy the most.
 

Boohoo's prices
Boohoo has always based its business on an excellent price-quality ratio, as the company believes that only in this way it is possible to meet specific users’ needs. With prices for men's and women's dresses ranging from a minimum of £5 to a maximum of £30, and an average of around £10 - £20, anyone can find the clothes they are looking for to wear on every occasion, and proceed to their purchase without having to face hidden costs; a business model adopted by competitors like Zaful or Next Clothes, and that today finds its greatest example in innovative online platforms like Boohoo.

£4.75 Halterneck Plunge Swimsuit, £8.00Yellow Snake Micro Mini Grab Bag, £11.20 Mesh & Lace Babydoll & String Set, £12.60 Boohoo man Quavo Velour Sweater with Rib, £10.50 Boohooman Double Buckle Sandal, Boohoo plus size, as well as Zara clothes on sale with the formula everything5pounds; on Boohoo you can find daily deals at 30%, discounts up to 50%, Boohoo sales for premium subscribers, and many other offers designed specifically for all male and female users.

Depending on the season, on Boohoo you can also find offers up to 70% on all purchases relating to new arrivals, and take advantage of the standard delivery at just £3.99 to receive the clothing you wish to wear directly at your home.

How did Boohoo get so successful?
Boohoo has always based its business on an excellent price-quality ratio, as the company believes that only in this way it is possible to meet specific users’ needs. With prices for men's and women's dresses ranging from a minimum of £5 to a maximum of £30, and an average of around £10 - £20, anyone can find the clothes they are looking for to wear on every occasion, and proceed to their purchase without having to face hidden costs; a business model adopted by competitors like Zaful or Next Clothes, and that today finds its greatest example in innovative online platforms like Boohoo.

Which other companies does Boohoo own?
- Boohooman
- PrettyLittleThing
- Nasty Gal

Services of Boohoo
Boohoo offers everything that has to do with fashion; You can find and combine thousands of fashion styles for both ladies and gentlemen. Looking for the newest top,jumpsuit, pump? Or maybe complete your collection with interesting accessories? Or are you just looking for a nice offer in sales? Via their website, you can easily search and order. They have many offers for free delivery. You can pay via credit card (Visa or MasterCard) or PayPal. Who wants to stay posted on the newest fashion and wants to receive exclusive special offers there is a Boohoo newsletter you can subscribe to. And of course, the company makes use of all the important social media, like Facebook, Twitter, YouTube, Instagram, Google+, Pinterest and SnapChat. And they have their blog.

How long will it take for Boohoo to delivery my parcel? 
Boohoo is an online store that allows you to make purchases in the way that best suits customers’ specific needs and for this, in addition to the many discounts and interesting offers that people can take advantage of every day, all users can choose the shipping method that makes to their case.

From standard shipping to £3.99 for national deliveries up to 5 days, to detailed international Next Day shipping services that offer special guarantees based on the user’s needs; Boohoo allows you to choose the operator you want, as well as gives you the opportunity to have the package delivered to neighbors and other trusted people in case you have problems in meeting the courier on the set date. 

Thanks to an efficient logistics network supported by over 4000 operators located all over the world, those who prefer to collect the package by themselves, can select the nearest collection point and go in person at the most appropriate time.

Boohoo's Customer Service
Boohoo UK takes its users' needs seriously and for this, whether it is to have advice on the various clothes on sale or more information about the different services available, the customer service is always ready to support you. You can contact Boohoo experts via twitter, facebook, email or WhatsApp, to talk directly with an operator and find answers to your questions; the service is active 24 hours, 7 days a week and allows you to be always up to date about the latest news, as well as to examine the doubts of other users who have relied on Boohoo to better meet their clothing needs over time. 

Boohoo's Refund and Return Policy
Since the objective of Boohoo's experts is the maximum customer satisfaction, the company is always committed to promoting purchase conditions that can benefit every user, such as the right of return at specific terms for each item purchased.

For anyone interested in more information, on the Boohoo online platform it is possible to find all the details regarding how to cancel an order, the preparation of the package to be sent, and the conditions under which the clothing can be returned: possibility of return up to 14 days from receipt of the goods even in the event that the original package is no longer available, cancellation of shipping and full refund of the item, download of the label directly from the website, and to better protect the health of the loyal users, prohibition of the return of cosmetics, jewellery and intimate goods in the event that the seal of hygiene has been broken.

Boohoo's Promotions
Boohoo provides refer-a-friend programs to receive vouchers and 30% discounts on new customers' purchases, opportunities for students who want to buy quality clothing at low prices, or become a brand ambassador and thus combine their studies with their own passions, as well as affiliations programs for partners who wish to become part of the international brand Boohoo. 

To find out about all the promotions and Boohoo promo codes, such as the recycling program for example, it is advisable to visit the company's website and social pages, as here are published opportunities that vary according to Boohoo's social plans; recently the team is looking for songwriters, DJs and producers to expand the staff of creative artists at support of their marketing campaigns and the charity initiatives in which the online clothing company is engaged: Boohoo is very active in the social field, and part of his interests is aimed at improving the daily living conditions of the world's poorest citizens.

What people like from Boohoo's clothing
In a market where every user has the possibility to connect to the companies of all over the world, it is very difficult to build loyalty even when you commit yourself with maximum dedication; for this reason we cannot but appreciate a company that every day manages to satisfy the particular intimate needs of millions of users, while simultaneously supporting a better future for the benefit of all those who have few resources to reach own goals.

The variety of clothing available to customers, the quality of the garments combined with the price available to everyone, the online user-friendly apparel shop, and the excellent customer service via social networks and email; reading the online Boohoo reviews UK it immediately becomes clear that this is a young and dynamic company, based on social business principles from which it has been possible to develop a reliable reality over time. 

Since its debut on the stock exchange, many partners are also quite attracted by the value of the shares, as well as curious to see how such a young company manages to grow in the stock market; there are big expectation after that in April 2018, Boohoo announced double revenue compared to the previous year: up to £580 million and a 22 per cent increase in customers

What are the most important complaints that people have about Boohoo?
Boohoo is a company able to satisfy the needs of those who turn to its attention, nevertheless, it happens that there are cases in which for one reason or another the service did not turn out to be up to expectations.

As reported by users who have had a not so positive experience, there were cases of communication issues due to the social platforms used by the company, and some delivery delays; few cases instead where incorrect goods were delivered, and completely absent the situations of fraud.

Is Boohoo safe?
Buying online always involves risks and that is why customers should always take precautions. Despite this, Boohoo over the years has been able to demonstrate that it takes users' cybersecurity seriously and thanks to the constant work of the entourage of specialists, the company rarely puts the safety of transactions at risk. Therefore, it can be concluded that Boohoo is a safe company to buy from!

There is always uncertainty due to the algorithms on which the latest generation intelligent systems are based, and this is a general situation that concerns every purchase made online; but as long as on the other side of the screen there is a flesh-and-blood team of experts ready to come to customers’ aid, every user has very little to worry about and on the contrary, many opportunities to take advantage of.

Do you have any complaints, compliments or suggestions for Boohoo?
Has something gone wrong with your order, then you can contact Boohoo's customer service through an online contactform.

 If an order is not to your satisfaction, then you can return it within the first 14 days with the price card still intact. To avoid the problem that the size is different than you expected, you can find an online sizing table. You can track your package on the site. If you have any questions, you can contact them on Twitter.

Did you order your newest outfits on Boohoo?
Let us know how this company suits you! Write a review and let everyone know what you think and how you experiencedthe services of Boohoo!

What do customers think of Boohoo?
Read and write experiences, opinions & reviews and complaints by customers of this growing online fashion clothing store


Bonus!

🌟 How did Boohoo shine for you?






📊 How did Boohoo shine for you?


    Contact Information

    PO BOX 553

    BB11 9GD BURNLEY

    United Kingdom

    📧 customerservices@boohoo.com

    🌐 boohoo.com



    Categories Boohoo

    Online shopping | Fashion Reviews & Experiences


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    Seite online seit: 7 February 2017
    Letzte aktualisierung: 29 November 2024