Brora - Overall Rating based on 20 reviews
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Shopping experience
I had a really bad time shopping at the Bath store the other day. The sales assistants were quite unwelcoming and gave off a really negative vibe as soon as I walked in. They didn't seem bothered about helping customers and didn't even do simple things like smile or make eye contact. I was so put off by their attitude that I ended up not buying anything at all. I just couldn't get my head around why they would choose to work in retail when they clearly didn't like dealing with people. It was really disappointing to get such awful service, especially when there are other shops in Bath that are well-known for looking after customers so well.
Cashmere scarf purchase
I bought a lovely cashmere scarf for my wife's birthday recently. I was a bit worried at first about how long it would take to arrive, as it said 2-5 days for delivery. But when I got in touch with customer services, they were really quick to respond. They initially said it would take 3-5 days, but when I explained it was for a birthday gift, Jennifer went out of her way to make sure it arrived on time. The scarf is beautiful, the quality is top-notch, and the colour was just as described. I'm really impressed with both the product and the amazing customer service I received. I would definitely recommend this company for their high-quality British products and personalised service.
Recent cardigan purchase
I recently bought a cardigan from this brand and I'm disappointed to say that the quality has really gone downhill over the years. The cardigan I bought is supposed to be the same as one I've had for years, but the new one is just not as good. My old cardigan is still really soft, even after almost ten years of wearing it a lot, while the new one is thinner, itchier, and not as good quality. It's sad to see a brand I loved dropping in quality like this. What's worse is that the price hasn't gone down even though the quality is worse. The prices are too high for a product that isn't as good as it used to be. As someone who likes good quality items, it's a shame to see the brand lose its touch. I wanted to keep buying nice things from them, but it seems like I'll have to look elsewhere for better options.
Cashmere jumper
I was really annoyed with the website when I tried to buy a cashmere jumper. I clicked to add the item to my basket, but it just wouldn't show up and I couldn't even access my account. This wasn't the first time I had problems with the site. I tried everything from clearing pop-ups, changing browsers, and using different devices and connections, but still no luck. It's frustrating that the company doesn't seem to care about making it easier for customers to buy their products.
Recent purchases
It really disappoints me to admit this, but I've been seriously let down by my recent purchases. I've been a loyal fan for years and always loved the quality, but the last few items I bought have been a huge disappointment. The seams are falling apart, buttons are dropping off everywhere, and the cashmere isn't looking great. It's sad to see my old pieces holding up so well while the new ones are failing after just a few wears. It's a shame, but I think it's time to move on from Brora.
High-end clothing items
As someone who loves to treat myself to top-notch, high-end clothes, I have to say I was really disappointed with the online shopping journey I had with this company. Their website was basically a mess, full of glitches that made it almost impossible to even see what they had to offer, let alone buy anything. The filters were all over the place, and don't even get me started on the checkout - it was an absolute nightmare. I had to try multiple times just to get through an order, dealing with frustrating problems like vouchers that didn't work and error messages popping up left, right, and centre. It's pretty shocking that a well-known brand like this could drop the ball so badly on their online platform, especially in today's cutthroat market where giving customers a smooth and easy experience is crucial.
Skirt with high delivery fee
Yeah, so I bought this adorable skirt on January 7, and then they slapped me with a really high delivery charge. I was like, seriously, why? I thought we were past all that by now, everyone loves free shipping, right? After what seemed like eternity, I finally got an email saying my skirt is on its way and should arrive by Monday. I've definitely had quicker and less expensive delivery from other places like Boden and Crew. And let's not even go there with their customer service, it's just so mediocre.
Delivery service
I ordered something from this company not long ago and I was really let down by the delivery service. Even though their website said it should arrive in 3-5 working days, my item still hadn't been sent out after 5 working days. It was quite annoying and disappointing. I think if they're getting loads of orders, they should think about hiring more staff or at least making sure their website has the right details.
Merino cardigan repair
I had such a great experience with their customer service the other day. My merino cardigan got a little hole in it - it's six years old, you know - so I got in touch to ask if they could fix it. Well, I was really happy when they not only said they could mend it, but they also sent me a postage label so I didn't have to pay. And they had it all done in just a few days! I couldn't believe how good their customer service was, it went way beyond what I expected. I'm so thankful for how quick and efficient they were.
Green suede shoes, silk blouse, and jersey skirt
I've been shopping at this company for years now and I recently got myself a lovely pair of green suede shoes, a Liberty print silk blouse, and a matching jersey skirt from their store. I always find their products to be top quality and their range of colours and styles always draws me in for more. The brand's unique and quirky British style really sets them apart from others, and whenever I wear their clothes, I feel happy and confident. The customer service I've received from them has always been outstanding, with their friendly and helpful staff always going the extra mile to help with any questions or problems I may have. Overall, I'm really happy with my recent purchase and I'll definitely be sticking with this wonderful company as a loyal customer.
Cashmere blend socks
I received a lovely pair of cashmere blend socks from Brora as a gift recently, and I have to say they are just gorgeous - so soft and warm! What's even better is that they don't dig into my ankles like some other socks do, which is a big relief. The comfort factor is top-notch, especially on those chilly winter days when all I want is to snuggle up in toasty socks. However, the downside is the durability. Despite being extra careful with them (handwashing only, never worn with shoes), they started getting holes after just a few weeks of wear. It's pretty disappointing, especially considering how much I paid for them. I got in touch with Brora to talk about this issue, and I really hope they take my feedback on board and figure out a way to make their products sturdier. It would be such a shame for such lovely and comfy socks to end up going to waste because they didn't last long enough.
Clothing items
I bought some clothes from this shop not too long ago, but I had a pretty bad time dealing with their customer service. The clothes were alright, nothing amazing, but when there was an issue with the delivery address, the customer care was really not up to scratch. It felt like they were more concerned with avoiding helping me rather than actually fixing the problem. Maybe their system auto-filled the wrong address, but instead of owning up to it and making it right, they just left me without my purchase. It's been a really frustrating situation all round.
Knitwear garments
As a regular customer of this brand, I just have to say how impressed I am with the quality of the knitwear I've bought. The attention to detail in the finishing is really noticeable, and the use of natural materials for buttons gives it a luxurious touch. I've found that the knitwear lasts a long time and doesn't get all bobbly like cheaper options out there. I really value the top-notch quality that this brand always provides.
Cashmere baby coat purchase for christening gift
I recently bought a cashmere baby coat to give as a present for a christening. It was quite pricey and special, so I made sure to ask for a gift box when I placed the order. However, when it arrived, I was a bit let down as it was just in a plastic bag inside a plain brown box. I was hoping for a more stylish and thoughtful packaging, especially given the cost of the coat. I think for a luxury item like this, the presentation should have been better to really make the gifting experience stand out. As a customer, I appreciate the small details that show a brand is dedicated to giving a top-notch experience, and unfortunately, this time it didn't quite meet my expectations.
Faulty orders
I've made two orders recently, and both turned up with faults. One jumper had a hole in it, and a blouse had ripped button holes. When I got in touch about it, they told me it was down to temporary staff during the sales period. But I don't think that's a good enough excuse - a high-end company should be able to spot obvious damage like that, no matter who's working. It just looks like they don't really care.
Dress quality disappointing
The dresses I got from that shop were really bad quality. I tried my best to wash them properly, but they both ended up shrinking loads and now they don't fit at all. On top of that, a white shirt I bought started falling apart after only a few wears - the sleeve cuff elastic snapped, so now one of my arms looks all baggy.
Cardigan
I bought a cardigan from that store recently and it was a disaster. I got the one with a small imperfection on the front, so they had to order a new one for me. When I eventually got it and tried it on, it looked completely different from the one I had tried on in the shop. It was a different shape and just didn't suit me at all.
Jumper for a Christmas present
I bought a really nice jumper from this shop as a Christmas gift. But it didn't fit the person I got it for, so we took it back yesterday. To our surprise, we were told that they couldn't give us a refund because it had been over 14 days since we bought it. They only offered us a voucher to use within a year. I thought this was a bit unfair, especially at Christmas when lots of people are buying gifts that might need to be returned.
High-end clothing
The website is honestly terrible. I mean, we sell really nice clothes, so it's pretty embarrassing that our site is so old-fashioned and hard to use. Looking for stuff is a nightmare, the filters hardly work, and going back to search results is just a nightmare. The whole experience for customers is just really disappointing and annoying. Brora seriously needs to up their game online or people will start going elsewhere to shop where it's easier.
Green hat & snood
I have been buying from Brora for over 20 years and have never been disappointed.
The service is outstanding, delivery is the best ever and the quality has always been of the highest.
Review with most votes
Green hat & snood
I have been buying from Brora for over 20 years and have never been disappointed. The service is outstanding, delivery is the best ever and the quality has always been of the h... Read onBy: Angela Mosimann