Brora31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Saved my last-minute panic
On a drizzly morning I had a last-minute panic and was trying to pick a cashmere jumper online — colours looked odd and I couldn’t get to the Guildford shop. I rang them; a patient assistant sorted it and posted it same day, it arrived next morning. The knit is lovely, soft, doesn't itch and kept its shape after a few wears — surprised it became my go-to. A bit of faff online but great service.
Brief panic, happy ending
I was halfway through making my morning coffee when the seam on my new skirt gave up — honestly, one wear and a tiny jump and there was a hole. Proper facepalm. I thought I’d messed up with the size, phoned them and they sent a replacement without a row. The swap is a bit roomy but actually nice for school runs, popping to the shops and lazy office days. Still weird it split so fast, but glad they sorted it, saved me the faff.
Awkward cancellation and slow refund
someone said the system flagged a duplicate order, which wasn't true. The manager stuck to that story, not looking into it. Refund eventually arrived but far too slowly, so I was left out of pocket. I've had worse with other firms, and I'm glad it wasn't catastrophic, but it's clumsy and disappointing; delivery and support need sorting.
Halfway through the unpacking
good service this time, not brilliant value, and I’ll be more careful next time.
Decent kit, good aftercare
Overall, worth it — mainly because their customer service actually sorted the problem. I first spotted these wrist warmers after a mate showed them to me on a chilly dog walk, so I ordered without too much thought. By the time I'd worn them once, some inner stitching had started to come loose. I was going to try a quick DIY fix, but when Brora pinged me asking for feedback I thought I might as well mention it. They got in touch, asked me to send the pair back to their workshop and even sent prepaid postage. That was a nice surprise and saved me the faff. The warmers themselves are comfy and do the job, though the stitching failure was annoying. I’ve read others didn’t get the same help, so maybe it’s hit-or-miss, but my experience was handled well. I’ll keep them and hope the repair holds — fingers crossed for many cosy walks ahead.
A parcel that actually makes me smile
nothing shouty, just well made and a little clever in the cut. Packaging is neat too; there's a small pleasure in unwrapping a parcel that isn't just plastic shoved in. I've had rubbish experiences with fast-fashion returns that took ages, so it's refreshing to deal with a company that gets it right most of the time. Customer service has been calm and helpful when I've needed them, which I appreciate. I'm happy to support brands that make things here — it feels like buying a bit of craft as well as clothes, and yes, it usually makes me smile when the postie arrives.
Colour’s lovely, fabric isn’t
Opened the parcel on a grey morning and the colour immediately cheered me up — spot on, exactly what I wanted. I wore it the same day, only to notice in the living room light that the knit is almost see-through and the stitching feels a bit slapdash. Bought it about three weeks ago and at first glance it felt soft, then the seams started to worry me. It’s one of those pieces I keep because the shade goes with everything, but I’m wary whenever I wash it. Not ruined by any means, just a bit of a let‑down when you expect sturdier, more honest construction. If you want the colour and don’t mind being careful with it, fine; if you expect classic, long‑lasting quality, maybe give it a miss.
Tea, tracking and a slow reply
proper quality, good fit, worth the money for the pieces themselves. So my scepticism about the product faded, even if my faith in the shop’s service didn’t. If I were you, I’d buy but maybe brace yourself and keep copies of everything — and don’t expect fast, helpful replies.
Long coat, short patience
far too big and one coat sat well below my knees, basically ankle-length on me (I'm 5'2"). I sent them back. What annoyed me more than the bad fit was the review situation: I tried to post a straightforward note about the sizing to help others and it never appeared. No acknowledgement, no clear reason. Customer service handled the return but were slow and vague about the unpublished review, which feels like information is being curated rather than shared. So, useful delivery but the aftercare and transparency left me unimpressed. I'll probably look elsewhere next time.
Soft, not what I expected
Trying it on in the shop, I paused — that was the first real moment I knew I wouldn’t be disappointed. A mate had sent me a photo and said “go and try that,” so I wandered in on a dull afternoon and picked up the cardigan on a whim. It looked exactly like the picture, the knit was neat, and it felt pleasantly soft against my palm. I wore it home and thought, okay, this will do. That’s when the small doubts began, but then a surprising detail shifted things back into the positive.
Midway-through-moment
a little incentive for returning customers, like a percent off or free delivery sometimes, would be nice — makes repeat buying easier on the wallet. Oh, and yes, that day I found a white lace blouse in a charity shop and whoops, it was one of theirs; happy dance. If they ever open a shop in Winchester I’ll be even more tempted, but for now I’m happy I discovered what works for me.
Shopping experience
I had a really bad time shopping at the Bath store the other day. The sales assistants were quite unwelcoming and gave off a really negative vibe as soon as I walked in. They didn't seem bothered about helping customers and didn't even do simple things like smile or make eye contact. I was so put off by their attitude that I ended up not buying anything at all. I just couldn't get my head around why they would choose to work in retail when they clearly didn't like dealing with people. It was really disappointing to get such awful service, especially when there are other shops in Bath that are well-known for looking after customers so well.
Cashmere scarf purchase
I bought a lovely cashmere scarf for my wife's birthday recently. I was a bit worried at first about how long it would take to arrive, as it said 2-5 days for delivery. But when I got in touch with customer services, they were really quick to respond. They initially said it would take 3-5 days, but when I explained it was for a birthday gift, Jennifer went out of her way to make sure it arrived on time. The scarf is beautiful, the quality is top-notch, and the colour was just as described. I'm really impressed with both the product and the amazing customer service I received. I would definitely recommend this company for their high-quality British products and personalised service.
Recent cardigan purchase
I recently bought a cardigan from this brand and I'm disappointed to say that the quality has really gone downhill over the years. The cardigan I bought is supposed to be the same as one I've had for years, but the new one is just not as good. My old cardigan is still really soft, even after almost ten years of wearing it a lot, while the new one is thinner, itchier, and not as good quality. It's sad to see a brand I loved dropping in quality like this. What's worse is that the price hasn't gone down even though the quality is worse. The prices are too high for a product that isn't as good as it used to be. As someone who likes good quality items, it's a shame to see the brand lose its touch. I wanted to keep buying nice things from them, but it seems like I'll have to look elsewhere for better options.
Cashmere jumper
I was really annoyed with the website when I tried to buy a cashmere jumper. I clicked to add the item to my basket, but it just wouldn't show up and I couldn't even access my account. This wasn't the first time I had problems with the site. I tried everything from clearing pop-ups, changing browsers, and using different devices and connections, but still no luck. It's frustrating that the company doesn't seem to care about making it easier for customers to buy their products.
Recent purchases
It really disappoints me to admit this, but I've been seriously let down by my recent purchases. I've been a loyal fan for years and always loved the quality, but the last few items I bought have been a huge disappointment. The seams are falling apart, buttons are dropping off everywhere, and the cashmere isn't looking great. It's sad to see my old pieces holding up so well while the new ones are failing after just a few wears. It's a shame, but I think it's time to move on from Brora.
High-end clothing items
As someone who loves to treat myself to top-notch, high-end clothes, I have to say I was really disappointed with the online shopping journey I had with this company. Their website was basically a mess, full of glitches that made it almost impossible to even see what they had to offer, let alone buy anything. The filters were all over the place, and don't even get me started on the checkout - it was an absolute nightmare. I had to try multiple times just to get through an order, dealing with frustrating problems like vouchers that didn't work and error messages popping up left, right, and centre. It's pretty shocking that a well-known brand like this could drop the ball so badly on their online platform, especially in today's cutthroat market where giving customers a smooth and easy experience is crucial.
Skirt with high delivery fee
Yeah, so I bought this adorable skirt on January 7, and then they slapped me with a really high delivery charge. I was like, seriously, why? I thought we were past all that by now, everyone loves free shipping, right? After what seemed like eternity, I finally got an email saying my skirt is on its way and should arrive by Monday. I've definitely had quicker and less expensive delivery from other places like Boden and Crew. And let's not even go there with their customer service, it's just so mediocre.
Delivery service
I ordered something from this company not long ago and I was really let down by the delivery service. Even though their website said it should arrive in 3-5 working days, my item still hadn't been sent out after 5 working days. It was quite annoying and disappointing. I think if they're getting loads of orders, they should think about hiring more staff or at least making sure their website has the right details.
Merino cardigan repair
I had such a great experience with their customer service the other day. My merino cardigan got a little hole in it - it's six years old, you know - so I got in touch to ask if they could fix it. Well, I was really happy when they not only said they could mend it, but they also sent me a postage label so I didn't have to pay. And they had it all done in just a few days! I couldn't believe how good their customer service was, it went way beyond what I expected. I'm so thankful for how quick and efficient they were.
About Brora
Cashmere is a sought after and expensive material, regularly utilized in very good quality dress and textile items. Cashmere is known for its softness quality delivering an elegant feel. It is from the delicate fleece under a layer of a cashmere goats coat. These fibres are of a very fine diameter which is the reason cashmere feels so delicate. It is a high loft fibre which converts into an elegant, lavish texture with a sleek feel. When appropriately taken care of, cashmere really gets milder with age. It is a lightweight texture in contrast with the warmth it offers. Cashmereattire is not heavy, which makes it simple to travel with, it won't occupy a lot of space in your bag and doesn't wrinkle, making it a perfect texture for travel apparel when you won't always have an iron available. In addition to the fact that cashmere keeps you warm without including bulk, it additionally has natural stretch, so you can move effectively while wearing it. Many individuals dodge fleece because of the scratchy feeling against the skin. Cashmere is soft and feels incredible against the skin as the strands are a lot better than fleece and are spun firmly to create a smooth delicate surface. One such company that claims to comprehend the many benefits of Cashmere is Brora. It is to this end that it focuses on offering fashionable cashmere clothing. Reading honest reviews of Brora here is one such way to learn more about the company and its assortment of products and service delivery.
About Brora
Brora is a fashion brand that offers a collection of clothing and Scottish Cashmere for women, men, children and babies. It was founded in 1993 by Victoria Stapleton. They claim to be Britain’s best-cherished and most successful cashmere brands. They assert that they’ve consistently developed into a completely fledged fashion label with their own particular perspective; subtle, exceptionally individual, enormously wearable and for the most part British made. They maintain that they offer quality products to their clients and stay consistent with their somewhat vintage-inspired and quirky self while moving with the turn of fashion’s wheel each season. They also claim to give classic Scottish cashmere a contemporary twist and make a collection in a range of remarkable colours and a seasonal range of distinctive clothing and accessories.
Product and services of Brora
They offer such products as women's cashmere, men's cashmere, baby's accessories, cashmere accessories, cardigans, sweaters, ponchos, capes, polo, shirts, blouses, tops, t-shirts, dresses, skirts, trousers, nightwears, belts, bags, shoes, jewellery, scarves, hats, gloves, socks, tights, blankets, homeware, knitwear and more. They offer a 14 - 30 days return policy for their online store.
Compliments, complaints and tips for Brora
Where you satisfied with the products and service delivery of Brora? Did you get value for money? Are they worth suggesting to other people? Will you like to shop from their platform again? Do you have tips and ideas on how the company can improve its products and service delivery? We await your feedback!
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Contact Information
Units 5 & 6 The Orbital Centre
SG5 2NB Stevenage
United Kingdom
Categories Brora
Online shopping | Fashion Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: November 2025
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Review with most votes
Green hat & snood
I have been buying from Brora for over 20 years and have never been disappointed. The service is outstanding, delivery is the best ever and the quality has always been of the h... Read onBy: Angela Mosimann