CRAFTD LONDON Reviews

: 25
72% Would buy here again

Most relevant positive review

  2024-05-21
Necklace purchase for my man
I got this necklace for my boyfriend and he really loves it! It looks really stylish and the qual...Read on
D. Russell

Most relevant negative review

  2024-05-24
Return Process
I had a super frustrating time with the return process at this shop. It was seriously confusing a...Read on
Martin Smith

Review with most votes

  2024-03-26
Rope chain purchase
I decided to test out this company and ordered a rope chain. Unfortunately, it broke after only 6...Read on
Harvey Williams

Reviews (25)

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    Pearl bracelet

    I recently had the unfortunate situation of my pearl bracelet suddenly breaking. I've been a loyal customer at this jewellery store for a while now, so I needed a replacement as soon as possible. Luckily, when I contacted the customer support team, they were incredibly helpful and attentive. They really went out of their way to help me sort out the problem and make sure I was happy. I was really impressed with their dedication and professionalism. All in all, it was a fantastic experience with top-notch customer service.


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    Necklace replacement

    I used to have this amazing necklace that I absolutely adored wearing regularly. Unfortunately, one day I accidentally broke it! I was devastated and thought I wouldn't be able to wear it anymore. However, I recalled the fantastic store where I originally purchased it and decided to get in touch with them to see if they could assist me. And you know what? They came through for me! They replaced my necklace in just a week, and now I can happily wear it as much as I want. What a relief!


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    Chains purchase

    I am really pleased with the chains I bought from this place - they are superb. They have gone above and beyond my expectations and are truly magnificent. I cannot wait to see how they hold up when I wear them. I got them as gifts to match some religious pendants, and I am sure the recipients will adore them as much as I do. The quality of the items is clear, and I am grateful for the effort and attention given to making them. Thanks for offering such great products to everyone.


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    Satisfied, defect, customer service, replacement, timely

    I bought something from this company not long ago, and I was quite happy with what I got. But, after having one of the things for a bit, I saw a problem with the pendant. I got in touch with their customer service, and I have to say, they were really great and helpful. They quickly sorted out for a new one to be sent to me, and I got it in just a few days. The team was always nice and quick to answer my questions, which I thought was really nice of them.


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    Return Process

    I had a super frustrating time with the return process at this shop. It was seriously confusing and took way longer than it should have. The person I talked to about it gave me mixed messages about the delivery, which just made things even more annoying. I was hoping for a quicker and easier return, but that didn't happen, unfortunately.


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    Necklace purchase for my man

    I got this necklace for my boyfriend and he really loves it! It looks really stylish and the quality is amazing. I'm so excited to give him the matching set for his birthday, he's going to be delighted!


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    Jewelry purchase

    The customer service I got from this company was absolutely outstanding. The website was really well-designed and easy to use, it was a breeze to browse and choose items. Even when I needed help outside of normal hours, I was pleasantly surprised to get a quick and helpful response through the chat. The next day, I was able to finalise my selection and make my purchase smoothly. Overall, I am really impressed with the service this company has given.


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    Necklace purchase

    I recently bought this necklace that I absolutely love, but unfortunately, one of the links broke not too long ago. I was a bit hesitant to contact them about getting a replacement, but I was pleasantly surprised by how helpful and friendly the customer service team was. The quality and craftsmanship of the necklace are fantastic, as it hasn't tarnished at all. The fact that it comes with a Lifetime Warranty is a massive bonus too!


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    Gold chain purchase

    I bought a gold chain about two years back, and I had to use the lifetime guarantee because it broke recently. The replacement process was really fast, and the customer service was top-notch. I sent them a photo of the broken chain, and they went ahead and contacted the manufacturer themselves. The support team was really nice and helpful the whole way through, which made me feel like a valued customer.


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    Rope chain purchase

    I decided to test out this company and ordered a rope chain. Unfortunately, it broke after only 6 months! I was disappointed with the quality, but thankfully it had a lifetime guarantee. The customer service team was quite good and they quickly sent a replacement. Overall, I was satisfied with the service, but they should focus on improving the durability of their products.


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    Necklace replacement

    The customer service I received was amazing! I had my necklace for a year and it broke, but when I got in touch with them, they quickly sent me a replacement without any issues. Really top-notch service!


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    My bracelet

    I asked a question about my bracelet over the weekend and got a quick response, even though it was a weekend! The customer service was fantastic, and I really enjoy shopping here. It's the best!


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    High-quality accessories

    The accessories I bought were really good quality and I was really impressed with the customer service. I'm looking forward to seeing what other products this company comes out with in the future.


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    Bracelets, best in collection

    I've gotta say, the bracelets I got from here are just top-notch. They're some of the best pieces I've got and I always get compliments on them. What really makes them stand out is the incredible attention to detail and craftsmanship that goes into each one.


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    Customer service and support

    I was really impressed with how quickly and efficiently the customer service team responded to me. They answered all my questions promptly and made sure I had all the info I needed to make the right decision. The professionalism and attentiveness they showed was really top-notch.


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    Gold chain replacement

    I recently had a bit of trouble with my gold chain losing its colour, but the customer service team was quick to respond and suggested giving me a new one or store credit instead. I decided to go with the replacement because I wear the chain so often. I'm really pleased with their service and looking forward to getting more chains from them in the future!


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    Discounted jewellery

    I bought some discounted jewellery from a website that said they'd donate a bit of the money to charity. But to my dismay, they didn't follow through on their promise. It's really upsetting to see a company not sticking to their word when it comes to helping those in need.


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    Ring purchase

    I was really disappointed with the ring I bought, it just felt really cheap and not up to scratch. And don't even get me started on the customer service - it was so unsatisfactory. When I tried to return the ring, it took them a whole week to get back to me, and then another 14 working days just to actually start processing my refund. Honestly, I wouldn't recommend buying from this company at all.


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    Necklace

    Worst online jewelry company.

    There's a reson why they don't have a contact phone number. I ordered 2 necklaces silver chain and the tennis chain necklace. Tennis chain was small for my neck and the other one necklace clamp came broken. I had to pay for to return the tennis chain necklace and they said after 5 months they never received which is a straight out lie. The fact I had to pay to return and now I'm out of pocket for the necklace and shipping is crazy to me. The silver chain's as well look like cheap stainless steel they dont even look like Silver. I would give the company a -5 star review if I could. They avoid helping you and when you email customer support you never speak to the same person so your always back at square one.


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