Currentbody

Reviews, complaints and customer experiences (11)

Beauty products market is one of the fast growing market world wide.
I can't remember ,how many times I selected different companies for better results in last nine years.
I cannot claim for all products of CB but Anti Aging and hair care products are really very good..
Hope I can go for other products after sometime from CB .

I bought the light therapy mask as a gift for my dear wife. She thinks it's absolutely superb. Great service and speedy delivery.

Returned an item on the 2nd September, they received it and signed for it the next day 3rd September, and I have yet to receive a refund, or even an acknowledgment of the return. I have sent multiple emails only to be ignored. If you search the internet they do this often - do not acknowledge returns, and ignore customers. Please research this company on Google before buying from them. Do not just read the comments here. I’m sorry I didn’t research further.

A dreadful company, selling extremely high priced items, ignoring people, and not acknowledging documented returns. Please avoid at all costs and shop elsewhere.

I ordered the full face mask --- tried it twice and found I didn't enjoy it so I text and emailed requesting a refund of their merchandise.
I got this email back:

Gabriela (CurrentBody.com)
8 Jun 2021, 14:57 BST
Good afternoon
Thank you for your email.

I am sorry to hear you are not happy with your device.

"Unfortunately, this device does not offer a money-back guarantee. As you have opened and used the device, we are unable to accept this device returned.
We are more than happy to discuss treatment and anything further with you."

Hope this is of help.
Kind regards,

Gabriela
Customer Care Team
CurrentBody

I typed back a day later:

"Dear Gabriela,

Ummm of course “I opened the box and tried the product”. I am not satisfied with it and I requested a refund not even a week after receiving the mask.
So, basically you are saying you don’t stand behind your products?"

MY REVIEW IS:

THIS PLACE IS **NOT** GOOD. I SPENT $400 On the mask and it isn't even good quality. SOOOO DISAPPOINTED. WILL NEVER BUY FROM THIS COMPANY EVER AGAIN. THEY DO **NOT** STAND BEHIND THEIR PRODUCTS,

Don't order to 'try something out' --- they will NOT help you.

I bought a wellbox at £900 and it sent my skin very red I stopped using it after two users I felt it was faulty so I sent it back, I have only been given £450 back they said out of good Will?? What on earth they have the box back why can’t I have my refund it was sent back like new .!!
I’m
Disgusted and still await a response they just ignore after a while I’ve asked to be in touch with complaints department but had nothing
Shocking !!

I bought 2 packs of Clarisonic brushes. It was delivered on time but to my Neighbor's house. I left a message and sent an email to notify Current Body about my undelivered package but no one contacted me. I did not receive my package until my neighbor came back from vacation and returned the package to me.

Ordered a item from them in July of this year. Item was never received. Completed all the paperwork the CurrentBody required me to complete for failure to receive delivery however they never did refund me but rather told me that DHL is investigating (for months and months). Then they send me a picture of a box on a table in a lobby somewhere and state, "It was delivered" and will not refund me. CurrentBody elected to send the package out with no signature required and yet expect I should accept that as proof that the package was delivered? According to them, yup and they will not refund me. Now I'm out $500+ ... The absolute worse company.

Bought a NuFACE Mini from CurrentBody in May. Left a review a few weeks later, after numerous attempts at trying to successfully use it. It has never been published.

Why?

I believe because I drew attention to various issues with the product. Some of these issues are made clear by the manufacturer - don't use if you have epilepsy or cancer. Some of the issues are not - for me, the device seemed to trigger a reaction in my eustachian tubes, left feeling uncomfortable, almost painful, after use. It's also probably not suitable for neurodiverse people - I have ADHD and I experienced distressing sensory issues from the pulsating current that is visible when in use on the cheeks (I will make clear - I'm not epileptic).

CurrentBody make no clear mention of any of the above issues on their listing. There is a discreet, hidden "Additional Information" box (a click to reveal thing) that has some of the issues publicised by the makers of the device. But I would expect many people would miss this - and these are serious warnings (do not use if pregnant, epilepsy, cancer, recent facial surgery, an electronic device etc). This isn't good enough.

If CurrentBody/NuFACE were more upfront about the implications for use then I wouldn't have spent £130 on it. So now I'm lumbered with an expensive device which - although it certainly works well - I can't use and remain healthy. And there's no money-back guarantee for that.

They claimed never having received the return shipment (which has been accepted and signed for by CurrentBody employee K. Andrews). Quite a way to cheat a customer of $500...

They proclaim a 90-days money-back-guarantee, yet do not adhere to it. 6 emails exchanged, no movement whatsoever. Waste of time, annoying. On top of that, instead of 487 $, they have charged my account with 501 $ without reason or receipt. Beware of this company.

Shocking customer service.
Bought FOREO LUNA Play Facial Cleansing Brush for my partner and they e-mailed me that the colour I chosen is out of stock and asked if I can chose a different one. Despite the fact that any apology wasn't given I agreed.
Unfortunately, within than two weeks of using it by my wife the item just died and on this occasion we discovered that the battery in this device is not replaceable, which is NOT mentioned at their website!
I've contacted their customer service and got their reply with a few silly question very quickly. I answered the same day and there were no further e-mails until I decided to open a case on Paypal. Magically they reminded themselves that there is a customer who is waiting for their response! They sent me a return form, but pre-paid return label has been only issued because I claimed it once again through Paypal.
They didn't even bother to ask if I wish to receive a replacement or a refund. They just re-sent the item which will go to the bin at some stage as the battery cannot be replaced in it.

You can be sure that I'll avoid your company like the plague and I strongly advise to others to do the same if they don't want to waste their time to deal with such a bad customer service.