Direct Cosmetics23 reviews
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Perfume purchase
I wasn't sure about buying anything from this place because the prices were really low and the reviews were a bit all over the place. But, I thought I'd give it a go and ordered a copy of a perfume I already had to see if it matched up. Turns out, it was spot on and the packaging was really good quality too. And for those who were moaning about the scents being out of date or a bit off, just remember that some perfumes they sell are no longer being made, like the one I got, and perfume does go off after a while.
Perfume order for Christmas
I bought some perfume as a Christmas present for my daughter. I ordered it on the 13th of December because she was coming back from Australia to visit home. But, sadly, the perfume never showed up, even though I had a Royal Mail tracking number. The status stayed the same the whole time, so I couldn't keep an eye on it. I was really let down, so I got in touch with customer service to complain and ask for a refund. To my surprise, they got back to me swiftly and sorted everything out, giving me a refund without any trouble.
Damaged box product for a gift
I bought something from this company not long ago and, silly me, I didn't properly check the description which actually said the box was a bit battered. Since it was meant to be a present, I was a bit miffed at first. But when I got in touch with Direct Cosmetics about it, they were really understanding and helpful. They got back to me quickly and said I could send it back for a full refund. So, that's what I did and in just a week, the refund came through without any bother. I was really impressed by their quick and friendly customer service, which made the whole return process simple and easy. I really value their professionalism and commitment to keeping customers happy.
Great service and fabulous products
I've been shopping with this company for more than ten years now and I have to say I'm a bit shocked by all the bad reviews I've seen. In my opinion, I've always got top-notch service and high-quality products at really good prices. They've got a great variety of products to choose from and I've never been let down with anything I've bought. Their website is easy to use and ordering is always a piece of cake. I would definitely suggest this company to anyone on the hunt for fantastic deals on beauty products.
Two orders
I've ordered from Direct Cosmetics twice now and I've been pretty happy with what I received. The first package came quickly and everything was in the right condition, just like advertised online. But the second order had a problem with the courier not delivering it on time. I had to get in touch with customer service to sort out a replacement, but one of the items was out of stock which was a bit annoying. However, I have to admit that the prices at Direct Cosmetics are really good. The products I got were also decent quality, so I feel like I got my money's worth.
Paco Rabanne Ultra Violet EDP
I recently bought a 100ml tester of Paco Rabanne Ultra Violet EDP from Direct Cosmetics after not using their services for a while. It was priced at around £16 less than retail, which I thought was a great deal. The delivery was really fast, and my item arrived well-packaged. They kept me updated on my order status the whole time, which I really liked. Overall, I had no problems at all with Direct Cosmetics, and I'll definitely be shopping with them again in the future.
Amazing products!
I thought I'd give this website a go and I have to admit, I was really anxious at the start. But you know what? Everything went smoothly. Ordering was a breeze, they kept me in the loop with emails, the delivery was lightning fast, and the products were seriously amazing quality for the price! I'll definitely be returning for more treats.
L'ocataine body moisturiser purchase
At first, I wasn't sure about buying from this company, but I took the plunge and ordered the L'Occitane body moisturiser for £21 instead of £42. They mentioned that the box was a bit damaged, but the actual product was in perfect condition. To my surprise, it arrived in just 3 days. The outer box had a few scrapes, but nothing serious that would harm the product inside. Even though the hygiene seal was torn, the product was all there and looked genuine. In the end, I was really happy with my purchase and the great deal I got from this company. I would definitely recommend them to others.
Jovan Musk Aftershave
I recently ordered the Jovan Musk Aftershave and I was really impressed by the great service I got from this company. I had sent an email asking about the delivery, and I was happy to receive a quick response the next day with all the information I needed. After reading some reviews and discussing with my wife, who was buying the aftershave for me as a present for our 50th wedding anniversary, I was a bit worried about the authenticity because of the low price. But when it arrived this morning, I was pleasantly surprised to find out that it's the real deal! On Amazon, it was priced at £68.00, but I got it for just £14.99. I will definitely be a repeat customer with this company in the future. Thanks to Direct Cosmetics for the great deal!
Dior Poison Eau De Toillette 30ml
I've ordered from this shop a few times before, but this time it was terrible. They sent me the wrong bottle, and when I tried to show them with pictures, they didn't believe me. I had to send the item back, but they still wouldn't admit their mistake. It was such a mess, I've never had an experience like this before. Just be careful if you're thinking of ordering from here, folks!
Poor quality lipstick purchase
I bought a lipstick from this company and I was really let down by the quality. I got in touch with customer service as soon as my order arrived, but after waiting 12 days, I still hadn't heard anything back. Dealing with their customer service has been the worst experience I've had with any makeup company. I had to chase them up and when I finally got a response, they basically told me to take it up with the manufacturer because they weren't interested in helping. This is not on because the company is responsible for providing products that work properly by law. I would suggest steering clear of purchasing anything from this company.
Aftershave purchase
I recently bought some aftershaves from this company and I have to say, I'm really impressed with the quality and variety of products they have. My order arrived quickly and I've been enjoying testing out all the different scents I got. The aftershaves last a long time and have a nice fragrance that stays with you all day. I would definitely suggest this company to anyone after affordable and top-notch skincare products.
Cosmetic product
I recently bought a cosmetic product from this company, and I have to say I'm pretty disappointed. I was told it would arrive within 24 hours, but it's been stuck with the courier since Monday morning, and there's no sign of when it will actually reach me. Even though there's this delay, Direct Cosmetics won't give me a refund, which I think is totally wrong. The way they're handling this situation is just not good enough, and it's left me feeling really negative about the company.
Makeup and skincare products
Direct Cosmetics never lets me down with their great variety of makeup and skincare items. I've been a loyal customer for ages, ever since I stumbled upon their fantastic range after exiting the beauty sector. Their products are top-notch quality, and I always manage to snag exactly what I'm after without breaking the bank. The website is simple to use, which makes ordering a breeze. Plus, their customer service team is super friendly and quick to assist whenever I need them. All in all, I'd definitely suggest Direct Cosmetics to anyone on the hunt for top-notch beauty goodies at reasonable prices.
Tatty box upon arrival
When I got my delivery, I was a bit gutted to see that the box was a right state - all ripped up on the edges and sides. It was a proper letdown because I was planning to give it as a present, but the dodgy packaging meant I couldn't. It would've been nice if they'd taken more care to pack it properly so it didn't end up in such a sorry state.
Faulty products
I recently bought something from this company and I have to say, I was really let down by the quality of what I got. The items were faulty, and when I tried to get in touch with customer service over the phone, I couldn't get through to anyone to talk about my issue. The people I did speak to weren't helpful at all. I sent some pictures of the faulty stuff, hoping they'd take a look, but I never heard anything back. They didn't even offer a refund. All they said was to send the stuff back if I wanted my money back, which was a real pain. I was expecting better service and better products from them.
Burt's Bees hand and lip care products
I was really impressed with the prices of the Burt's Bees hand and lip care products I bought online. They arrived well packaged and the delivery was super quick. Overall, I'm really happy with my shopping experience and I'll definitely be coming back for more in the future.
Pure XS body lotion 100ml
I was really chuffed to come across the Pure XS body lotion for a bargain price at Direct Cosmetics. I'd been eyeing it up for ages, but everywhere else was asking for too much dosh. I couldn't resist and ended up nabbing 3 tubes thanks to the fab offer. The parcel arrived sharpish and I've been absolutely hooked on it ever since!
Gift fragrance purchase
I recently bought a fragrance as a gift from an online store. Unfortunately, my experience was really disappointing. Just a day after ordering, I got a message saying they couldn't deliver it due to 'unforseen circumstances'. They did refund me quickly, but then I saw the same fragrance back on the website at twice the price! This made me feel tricked and annoyed. Companies need to be open and truthful with their customers to keep them loyal. I won't be suggesting this company to anyone, and I won't be buying from them again in the future.
Makeup products
I can't believe the madness I've had to deal with! My parcel got lost in the system, and when I finally called to ask about it, they had the audacity to blame someone else. It turns out, they forgot to put the town on the label, which meant my package ended up over 500 miles away from me. There's no excuse for such incompetence. Now I'm waiting to see if they have the decency to apologise for inconveniencing me.
About Direct Cosmetics
Direct Cosmetics is a British company with over 35 years of experience in offering a wide range of makeup, skincare products, fragrances, bath and body products, nail care, hair styling tools, and beauty accessories. Customers can easily shop online and take advantage of sales and special offers. The company prides itself on providing quality products and excellent customer service.
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Categories Direct Cosmetics
Online shopping | Cosmetics & Personal Care Reviews & Experiences
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Seite online seit: 12 March 2024
Letzte aktualisierung: 29 November 2024
Review with most votes
Perfect balance and combinatio
Makeup is not my strong point however with the help of direct cosmetics i can finally do the best without trying to hard. the cosmetics i bought from here are just so perfect on... Read onBy: Tara Valentine