Firebox Reviews
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Found the wanted books
I run a stationery shop. I needed some books in my shop and could not get them in local stores. I decide to check online and found them in Firebox. I ordered for them, made the payment, and got them delivered. The website was easy to navigate and payment options were quite effortless. I got the books and called my client to come back to pick them up. I sold everything in just a day. I had to order another one. I love the idea I could get the books easily on the website and be delivered to my location. Quite inexpensive.
Quirky gadget
I bought something from Firebox recently and I have to say, I was really impressed with their service. I ordered a quirky gadget on a Sunday evening and was informed that it might take 4/5 days to arrive because of Covid. But, to my surprise, it arrived just 2 days later! They kept me updated with cheerful emails which really made my day. It's obvious that this company puts a lot of effort into looking after their customers. I would definitely suggest Firebox to anyone who wants cool and fun items.
Night light purchase
I bought a night light for my daughter from this company not long ago, but there was a problem with it. I contacted their customer service for help, and I was really impressed with how they handled everything. The guy I spoke to, Cameron, really went out of his way to sort out the issue promptly and efficiently. He was polite and professional, and he made me feel like a valued customer. Thanks to Cameron's fantastic help, my daughter now loves her new night light.
Unusual and fun items
The products in this shop are great, they've got all sorts of cool and fun stuff. I had a bit of trouble with something I bought being faulty, but when I got in touch with customer service by email, they sorted it out really quickly and easily. The new item showed up at my door just a day later, which was really fast and impressive. I've been shopping here for years now and the service has always been top-notch, friendly, and efficient.
Soft toy purchase
I ordered a soft toy online, but the packaging was damaged when it arrived with Yodel. I got in touch with the company and they quickly offered to send me a replacement or a refund without any fuss. Their customer service was really good and they responded promptly.
False advertising
The product's description was totally off and it was a real let down when I got it. It was rubbish, honestly, and I wouldn't have bought it if it had been described properly. I had to send it back, but now I'm a bit anxious because I've seen other reviews saying they struggled to get a refund.
Fast delivery, perfect condition
At first, I wasn't sure about ordering from Firebox because I had read some bad reviews about slow delivery. But I thought I'd give it a go and place an order. Surprisingly, my package arrived in perfect condition and sooner than I thought it would. They should really work on giving more precise delivery times on their website, but all in all, my experience with Firebox was really good.
Lego jigsaws
I saw this ad on Instagram for some Lego jigsaw puzzles going for a bargain price of £9.40, and I just couldn't resist! They arrived nicely packaged and the delivery didn't take too long at all.
Secret Santa present
I bought a Secret Santa gift from this company not long ago and honestly, I was really disappointed with the service. They promised it would arrive in 2-3 days but it's been 10 days now and still no sign of it or any updates on tracking. I've tried reaching out to them multiple times but they've just ignored me each time, which is so frustrating and has left me feeling really let down.
Personalized air fresheners
I ordered some air fresheners for my dad's car and they were going to look really cool, but then Firebox messed it up! They said they don't ship to the US, even though I've ordered from there before. Now my dad's car is going to smell like sweaty socks forever! It's just not fair!
Online purchase experience
My experience with buying online from this platform was really annoying. I tried to get my delivery sent to my work address because I'm hardly ever home when they deliver. Even though I gave clear instructions and asked for delivery during working hours, the courier didn't follow through. They kept taking the package back to the depot, even though our place is open from 7am to 7pm. It was super inconvenient for me because the item never actually arrived. Plus, the customer service team couldn't help at all - they just kept saying the item was on its way, so I couldn't even get a refund. Overall, it was a frustrating and disappointing experience, and I won't be using this service again.
Unreceived parcel
I placed an order and paid for it on the 28th of November, but it's now the 24th of December and my parcel still hasn't arrived. I've been keeping an eye on it through Yodel since the 2nd of December, and it has been stuck in one place for weeks. I got in touch with Yodel for assistance, and they directed me to contact the seller. I've sent several emails and even requested a refund, but I haven't had any responses. The customer service is really poor, and I'm feeling very frustrated about this whole situation.
Fun gift for company event
I bought a little gift for a work event, hoping it would be enjoyable, but I was really let down by my experience. The website didn't show that the item I wanted was actually out of stock. After I bought it, I got an email quickly saying it wasn't available, with no info on when it might be or when I could get it. I've asked for a refund and cancellation now, and I'm keen to see how they deal with it. It's been a really bad time as a customer, and now I'm not sure if I'll come back to shop here again.
Whiskey escape game lock refund
I have to say, my experience with Firebox hasn't been great. I received some faulty items, and even though Dejan said I would get a refund, it never came through. Then Sharon sorted out a refund, but for the wrong item. I've tried getting in touch through emails, WhatsApp, and online messages, but I'm getting nowhere. The lack of communication and not fixing the problem is really frustrating. If it's not sorted soon, I'm thinking about contacting trading standards and leaving bad reviews. I'm also going to make sure Klarna cancels my purchase because I'm not paying for this faulty stuff.
Christmas gift
I ordered a Christmas gift and when it arrived, the packaging was all ripped and crumpled like someone had already opened it! I tried contacting customer service to see if I could exchange it, but they were no help at all. It was so frustrating, I definitely won't be buying from them again. I was so disappointed with the whole experience. 😠
Cool thing
I bought this really cool thing from those dodgy folks online and you won't believe what happened - they said it was out of stock after I'd already paid for it! I had to wait ages for a refund and now I'm skint just before Christmas. I mean, seriously, who does that? And to top it off, they only shipped it after I'd already gone and bought it from somewhere else. Talk about a waste of time! Thanks a lot, guys!
Kitchen gadget
I bought a kitchen gadget from this company back in December, but I never actually got the product. Thankfully, I managed to get some money back from PayPal, although it wasn't the full amount. The thing that really let me down was the fact that the company just didn't bother to keep me in the loop. They never let me know what was going on or even responded when I tried to get in touch with them for more information. As a customer, I think it's only fair to expect better service and communication when things go wrong with my order.
Review with most votes
Night light purchase
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